The items I purchased were beautiful, packed well, and the lady who served me was very pleasant and helpful.
A empresa respondeu
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Leia as opiniões dos outros
Lovely good quality clothes and if I could would buy more. Really like the sales as both of us are retired now and need to cut down on costs. The staff at Romsey Fat Face are really friendly and helpf... Ver mais
A empresa respondeu
I found lots of lovely deals on the sales page and because we have a local store I was able to pop in and pick it up easily. I got good communication as to when the items were ready for collection and... Ver mais
A empresa respondeu
I liked the item I purchased, however I asked for delivery to store & had to wait a few days after the original requested/ available day. I found this a little frustrating as it was a gift for someone... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contacto
20 The Hundred, SO51 8BW, Romsey, Hampshire, Reino Unido
- 01794 519334
4,8
Excelente
97 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
No communication
After two visits to the store to collect order I was told it wasn’t there. After 20 days and no notifications I emailed customer services. They told me my order was in store and apologised for not being contacted.
15 de novembro de 2023
Resposta da FatFace - ROMSEY
Hi Verity,
Thank you for your review. I am sorry to hear that you did not receive your delivery notification. This has been raised with the relevant department to help improve our service. Please accept my apologies for the inconvenience caused. Many thanks-AB.
simple to use website
simple to use website, great to be able to pick up locally in store.
29 de outubro de 2023
Resposta da FatFace - ROMSEY
Hello
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Quick and efficient delivery
30 de outubro de 2023
Resposta da FatFace - ROMSEY
Hello Roger
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
Have a great day!
EP
Always brilliant here at FatFace in…
Always brilliant here at FatFace in Romsey. It’s not very often I pass the shop without going in. I’m a bit of a jumper person. Staff are always very friendly and welcoming.
1 de novembro de 2023
Opinião espontânea
Resposta da FatFace - ROMSEY
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Resposta da FatFace - ROMSEY
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Online Romsey branch
I ordered online re the Romsey branch & it arrived promptly & was what I wanted
16 de agosto de 2023
Resposta da FatFace - ROMSEY
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Lovely top easy click and collect
15 de agosto de 2023
Resposta da FatFace - ROMSEY
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
The service is excellent.
The service is excellent.: very quick and the products are of a good quality.
3 de maio de 2023
Resposta da FatFace - ROMSEY
Thank you for your 5* comments. We are thrilled to hear that you have had a positive shopping experience with us! - RS
Always great service
27 de março de 2023
Resposta da FatFace - ROMSEY
Hello Kelly, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Customer service is always helpful and…
Customer service is always helpful and friendly.
10 de novembro de 2022
Resposta da FatFace - ROMSEY
Thank you for your review. We are pleased to hear that you have had such a wonderful experience whilst shopping in our store. Your comments will be fed back to our wonderful team in store! - RS
Helpful staff
6 de novembro de 2022
Resposta da FatFace - ROMSEY
Thank you for your 5* review! We are thrilled to hear that you have had such a lovely experience when shopping with us. This feedback will be sent to our wonderful team in store - RS
Resposta da FatFace - ROMSEY
Hi Andy, thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely helpful staff
The staff at Romsey store are lovely and very helpful! Will definitely be a repeat customer
11 de outubro de 2022
Resposta da FatFace - ROMSEY
Hello Wendy,
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew.
Take care - KS
It was so easy to place my last order…
It was so easy to place my last order and what a delight to find a dress that is a perfect autumn dress
5 de outubro de 2022
Resposta da FatFace - ROMSEY
Good afternoon Jules,
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about the service you received. We hope you love your new dress and continue to enjoy shopping with us.
Take care, MM
Friendly helpful staff
I found the staff at Romsey to be friendly and helpful.They welcomed me warmly and were very helpful when I need a different size that wasn't in the shop floor.
19 de julho de 2022
Resposta da FatFace - ROMSEY
Good morning,
Thank you for your 5* review. It is great to hear such positive feedback about your recent experience in our Romsey Store. Please be assured that this will be passed on to the team there.
Have a great day!
Take care, EG
Good service and selection of goods
Good service and selection of goods. Able to try them on pre - purchase
18 de junho de 2022
Resposta da FatFace - ROMSEY
Good afternoon!
I am so happy to read what a positive experience you had in the Romsey store. I will be sure to pass this on to the wonderful team.
Enjoy your weekend :) DW
Super service and great style
Super service and good price for great stlye. David was very helpful, friendly and attentive.
3 de junho de 2022
Opinião espontânea
Resposta da FatFace - ROMSEY
Good afternoon Ben,
I am so happy to read what a positive experience you had in the Romsey store. I will be sure to pass this on to the wonderful team.
Have a lovely weekend :) DW
Great sales assistant...folds clothes…
Great sales assistant...folds clothes magnificently, and is really helpful!
26 de abril de 2022
Opinião espontânea
Resposta da FatFace - ROMSEY
Good afternoon Sue!
I am so happy to read what a positive experience you had in the Romsey store. I will be sure to pass this on to the wonderful team. I am glad that they were really helpful :) DW
Jumpers
Beautiful quality, lovely design and good value clothing. Thank you Fat Face.
21 de abril de 2022
Resposta da FatFace - ROMSEY
Good afternoon, Julia
Thank you for taking the time to leave us your 5* review. We do hope that you are happy with your items. JB
I love fatface very good quality very…
I love fatface very good quality very good fabric.I do buy every week fatface items and then l will buy forever.
5 de março de 2022
Resposta da FatFace - ROMSEY
Hi Fatima,
Thank you for being such a loyal customer and for the great review. It is lovely to read how much you love our clothing and what we offer. Have a lovely day, LM
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