Service online and in store is always excellent .However, the Airlie sweatshirt looked really good but the sleeves were too long.Previous Airlie Sweatshirts had decent length arms so my husband’s arm... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit 156 The Gracechurch Centre, B72 1PH Sutton�Coldfield, West Midlands, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
Really liked this year’s winter collection, in terms of colours and the pj’s are particularly nice. However, I really want to single out the service of Amy in the Sutton Coldfield branch of Fatface. M... Ver mais
A empresa respondeu
First of all, I love the designs and the quality, then the convenience of being able to choose online or instore, and to get delivered home or pick up instore. I have always been welcomed when visitin... Ver mais
A empresa respondeu
My wife and I visited Fatface in Sutton Coldfield twice today not having had enough time to browse initially. Lydia, who was working on her own that day couldn't have been more helpful and chatty, gi... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contacto
Unit 156 The Gracechurch Centre, B72 1PH, Sutton�Coldfield, West Midlands, Reino Unido
- 01213 547786
4,8
Excelente
186 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Long delay in delivery!
It’s nearly two weeks since I ordered the coat and it still hasn’t been delivered to the store.
8 de dezembro de 2024
Resposta da FatFace - SUTTON COLDFIELD
Thank you for taking the time to leave your review. I am sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Bought 2 shirts - excellent buy
Bought 2 shirts at a sale and material, look and feel was excellent, definitely look to buy again.
19 de agosto de 2024
Resposta da FatFace - SUTTON COLDFIELD
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Resposta da FatFace - SUTTON COLDFIELD
Hello Susan
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Friendly and efficient staff
Friendly and efficient staff. Excellent presentation of clothes and accessories. Good quality clothes, very pleased with my purchases.
10 de agosto de 2024
Resposta da FatFace - SUTTON COLDFIELD
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The shop presentation is always…
The shop presentation is always attractive. The Sales Staff are knowledgeable andattentive. I always get escorted to the Disabled cubicle and my items carried to the cubicle. Emily m akes it a pleasure to shop in Fat Face.
7 de agosto de 2024
Resposta da FatFace - SUTTON COLDFIELD
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Very friendly and helpful staff
The staff in this store are always very friendly and helpful.
6 de agosto de 2024
Resposta da FatFace - SUTTON COLDFIELD
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Resposta da FatFace - SUTTON COLDFIELD
Hi there,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
Problem solved perfectly
I had bought a summer top in May and put it away until the sun came out. I finally had a chance to wear it this week and was surprised to find that the security tag was still on it!! I did not have the receipt but took it to the shop and told them my story. They were able to check out my profile and found the purchase. They then apologised and refunded my money and sold it back to me at the sale price as some compensation for having to go back to the store. Excellent service!! In fact the staff are always friendly and helpful in my local shop.
9 de agosto de 2024
Opinião espontânea
Resposta da FatFace - SUTTON COLDFIELD
Hi Alison, Thank you for your 5* review. I am sorry to hear that your item still had the security tag still attached. I am happy that the Sutton Coldfield store managed to get this sorted for you. I will pass your comments onto the store and their area manager. Many thanks-AB.
Fab Fat Face
Great quality clothing. Fantastic shops. Absolutely wonderful helpful staff. I struggle to find some not to love about Fat Face!
15 de julho de 2024
Resposta da FatFace - SUTTON COLDFIELD
Hi there,
Thank you for taking the time to leave your 5* review.
Thank you for being a loyal Fat Face customer! We hope you love your order, and look forward to welcoming you back soon.
Take care. -GM
Shorts was great nice fit just didn’t…
Shorts was great nice fit just didn’t like the way they are packaged spoils the moment you open them you have to iron to try on
5 de julho de 2024
Resposta da FatFace - SUTTON COLDFIELD
Hi Raymond
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience. I will be sure to pass your comments regarding packaging to the correct departments.
Take care, LE
Resposta da FatFace - SUTTON COLDFIELD
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order and look forward to welcoming you back soon.
Take care. -GM
Great staff ladies in today
Great staff ladies in today were always happy to help and polite fabulous designs and make up.
23 de junho de 2024
Opinião espontânea
Resposta da FatFace - SUTTON COLDFIELD
Hello John,
Thank you for sharing your recent experience in our Sutton Coldfield store with us.
Please be assured that this will be passed onto the store for you. We look forward to welcoming you back!
Have a great day!
Take care, ED
Very well made clothes fit and look as…
Very well made clothes fit and look as described thank you
15 de junho de 2024
Resposta da FatFace - SUTTON COLDFIELD
Hello Deborah,
Thank you for your review.
I am delighted to hear about your positive experience with us. Enjoy your new purchase!
Have a great day!
Take care, ED
A lovely lady Jane in your Sutton…
A lovely lady Jane in your Sutton Coldfield store helped both me and my elderly mum today she was very caring and helpful thankyou Jane
21 de junho de 2024
Opinião espontânea
Resposta da FatFace - SUTTON COLDFIELD
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Friendly staff
29 de abril de 2024
Resposta da FatFace - SUTTON COLDFIELD
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Sutton Coldfield store to be so friendly. I will be sure to pass your comments on to the team.
All the best, MM
Lovely quality product
Lovely quality product. Ordered online to click & collect in store. Arrived in good time with no issues. Very happy.
23 de março de 2024
Resposta da FatFace - SUTTON COLDFIELD
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality. We hope you enjoyed using our Click and Collect service!
Take care.- GM
I'm new to Fatface
I'm new to Fatface, I like the quality and style of the clothes, will be using them again
25 de março de 2024
Resposta da FatFace - SUTTON COLDFIELD
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Excellent service
The website is great and ordering very simple. My order was delivered within 3 days free of charge and returns to store were credited promptly. Overall a very good experience.
24 de março de 2024
Resposta da FatFace - SUTTON COLDFIELD
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service. We hope you love your order and look forward to welcoming you back soon.
Take care. -GM
Resposta da FatFace - SUTTON COLDFIELD
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Resposta da FatFace - SUTTON COLDFIELD
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
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