Service online and in store is always excellent .However, the Airlie sweatshirt looked really good but the sleeves were too long.Previous Airlie Sweatshirts had decent length arms so my husband’s arm... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit 156 The Gracechurch Centre, B72 1PH Sutton�Coldfield, West Midlands, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
Really liked this year’s winter collection, in terms of colours and the pj’s are particularly nice. However, I really want to single out the service of Amy in the Sutton Coldfield branch of Fatface. M... Ver mais
A empresa respondeu
First of all, I love the designs and the quality, then the convenience of being able to choose online or instore, and to get delivered home or pick up instore. I have always been welcomed when visitin... Ver mais
A empresa respondeu
My wife and I visited Fatface in Sutton Coldfield twice today not having had enough time to browse initially. Lydia, who was working on her own that day couldn't have been more helpful and chatty, gi... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contacto
Unit 156 The Gracechurch Centre, B72 1PH, Sutton�Coldfield, West Midlands, Reino Unido
- 01213 547786
4,8
Excelente
186 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Friendly helpful and patient
16 de dezembro de 2025
Resposta da FatFace - SUTTON COLDFIELD
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great service
8 de dezembro de 2025
Resposta da FatFace - SUTTON COLDFIELD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Visited Sutton Coldfield Branch served…
Visited Sutton Coldfield Branch served by Bernadette very pleasant, polite and helpful excellent customer service
11 de dezembro de 2025
Opinião espontânea
Resposta da FatFace - SUTTON COLDFIELD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy to order
Easy to order. Speedy puck ip in store and a great price on a Nlavk Friday deal
7 de dezembro de 2025
Resposta da FatFace - SUTTON COLDFIELD
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Excellent service and accessibility
Really liked this year’s winter collection, in terms of colours and the pj’s are particularly nice. However, I really want to single out the service of Amy in the Sutton Coldfield branch of Fatface. My visit today was my first time leaving the house since a hip replacement a week ago. Amy couldn’t do enough to ensure that the store was accessible, offering to move anything out of the way if needed and safely ensconcing me in the accessible changing room. She was also really friendly and supportive whilst I was paying for my nice Christmassy top. What could have felt like a daunting first outing was made pleasurable and safe by Amy’s kind and supportive service. Thank you!
8 de dezembro de 2025
Opinião espontânea
Resposta da FatFace - SUTTON COLDFIELD
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Great choice of great quality clothes
Great choice of great quality clothes.
Great customer service.
1 de novembro de 2025
Resposta da FatFace - SUTTON COLDFIELD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
A really well stocked shop
I often pop in to Fat Face to see what’s new in store.
Today I picked up 2 online orders.
Staff are always friendly and helpful.
14 de outubro de 2025
Resposta da FatFace - SUTTON COLDFIELD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Ordering online was simple and…
Ordering online was simple and hassle-free. Delivery was impressively quick, and the product quality was excellent—just what I’d hoped for. The returns process was straightforward too, with really helpful staff in the store who made everything easy.
27 de setembro de 2025
Resposta da FatFace - SUTTON COLDFIELD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Resposta da FatFace - SUTTON COLDFIELD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Friendly and helpful staff
Friendly and helpful staff. Tidy shop, nicely laid out
28 de agosto de 2025
Resposta da FatFace - SUTTON COLDFIELD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fast and efficient service
Fast and efficient service, great range of products made with quality,
2 de julho de 2025
Resposta da FatFace - SUTTON COLDFIELD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Resposta da FatFace - SUTTON COLDFIELD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Resposta da FatFace - SUTTON COLDFIELD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Recent order and visit
First of all, I love the designs and the quality, then the convenience of being able to choose online or instore, and to get delivered home or pick up instore. I have always been welcomed when visiting a store. The only thing I regret is the Corby Cargo trousers that I loved and can't find anymore :). Please, please consider renewing that model!
14 de maio de 2025
Resposta da FatFace - SUTTON COLDFIELD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very fast delivery to my local store…
Very fast delivery to my local store and great service
7 de maio de 2025
Resposta da FatFace - SUTTON COLDFIELD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! Take care, CM
Order not at store when requested
I received a text saying order ready for collection from store. When I arrived at store the assistant was expecting a bar code on an email. She diligently checked for my order but it had not arrived. She said others had also received texts and their orders were not at store. I was advised to wait until next delivery to store that Thursday and if not received, would be refunded. I received an email on the Thursday, with barcode and my order was in store. The assistant spent a great deal of time trying to find out what happened and was extremely helpful even though baffled as to why I received a text. She contacted customer services on my behalf. This was not her fault and Sophie is a credit to your organisation.
29 de abril de 2025
Resposta da FatFace - SUTTON COLDFIELD
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
Prompt and friendly service!
6 de abril de 2025
Resposta da FatFace - SUTTON COLDFIELD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy to order and simply a great…
Easy to order and simply a great product what ever we buy
4 de março de 2025
Resposta da FatFace - SUTTON COLDFIELD
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Sutton Coldfield Shop
Sutton Coldfield Shop. OMG. Soooo Cold in there. Couldn't spend more than 10 minits in there. Terrible. Thank you for your, quick reply. Have been in since and yes. Little bit wormer and staff very nice and helpful. Thank you.
15 de fevereiro de 2025
Opinião espontânea
Resposta da FatFace - SUTTON COLDFIELD
Hello Mark,
Thank you for taking the time to leave your review and for providing your feedback. I will be sure to pass this to the relevant team. Take care, LE
An example to other retailers
Quality products and good customer service.
Just always done well and other retailers should take note of how it should be done.
17 de dezembro de 2024
Resposta da FatFace - SUTTON COLDFIELD
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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