Upon returning to retrieve my lost item the staff was friendly, professional and helpful. Thank you
A empresa respondeu
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Leia as opiniões dos outros
Exceeded my expectation Thanks for the very professional and fast handling. The collaboration with Scandic is impressive. We regularly stay in different hotels around the world and it has happene... Ver mais
A empresa respondeu
Grande Martin! Ti sono assolutamente grato per il tuo lavoro, anche se per te è stata semplicemente una pratica ti posso assicurare che lo hai svolto con grande professionalità, affabilità e simpatia,... Ver mais
I had been waiting for over a month to receive my lost earring, and the process had been frustrating as I didn’t receive any mail about that the package was on its way or ready for pick up. Therefo... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Making sure that lost items are returned to the owners fast and easy
Informações de contacto
Nørre Allé 70A, 1., 8000, Aarhus C, Dinamarca
- hi@faundit.com
- faundit.com
4,5
Excelente
151 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Prompt service
The sixt in karlsruhe helped me to get my passport i had left in their office. They also helped me with change of cars when the existing one was damaged
7 de novembro de 2024
Opinião espontânea
Resposta da Faundit
Dear Abdul,
We are glad you got the help needed and a positive experience.
Best regards,
Faundit team.
Absolute bandits
Absolute bandits, charger me 49 Euro to ship my electronic device home, but then UPS included another 10.37 euro charge and refused to deliver it without further payment. Disgusting behavior. To add further insult to injury now their postage provider has decided that they're going to dump the package at a delivery point, because they never told us about the fee.
13 de novembro de 2024
Opinião espontânea
Resposta da Faundit
Dear Steven,
We apologize if your recent experience with our service fell short of your expectations.
We understand your concern regarding the additional 10.37 EUR charge. Please be aware that these customs fees are imposed by your local authorities and are unfortunately outside of our control, as well as UPS'.
Regarding the delivery, as we previously communicated via email, UPS attempted to deliver the package to your home address as indicated. However, according to the tracking information, there was no one available to receive the package.
As a standard procedure, UPS will then redirect the package to a nearby Access Point to ensure its safe delivery. In this case, the package was delivered to the closest available Access Point, and you were notified of this change.
We value your feedback and hope to have the opportunity to serve you better in the future.
Best regards,
Lucía @Faundit
Resposta da Faundit
Dear Kai,
Thank you so much for your positive review.
We are glad our services helped get your items back.
Best regards,
@Faundit
Excellent service
Forgot an item at the Clarion The Edge hotel and a few days later it was at my door thanks to this service. Lucía Mendez was instrumental as she caught a mistake in the address and was able to correct it. The personalized communication made a difference.
8 de novembro de 2024
Opinião espontânea
Resposta da Faundit
Hello YY,
Thank you very much for appreciating our efforts!
It is our pleasure to assist you and make sure your items are safely delivered.
Best regards,
@Faundit
Many options to get it back
Thank you for finding my sweater and giving me so many options to get it back.
8 de novembro de 2024
Opinião espontânea
Resposta da Faundit
Hello Selma,
We are very happy to hear your experience was positive! :)
Please do not forget to leave a review to the team at the hotel, as they do an amazing job regarding Lost & Found.
Best regards,
Lucía @Faundit
Great service
Great service! Forget an item, was made aware right away. Got even a solution provided, how to get this back most efficiently. Excellent management :-)
7 de novembro de 2024
Opinião espontânea
Resposta da Faundit
Dear Andreas,
Thank you for taking the time to leave a review :)
We are very happy that you got your item back safely and efficiently! That is our goal and we are very glad to hear your positive experience.
Best regards,
@Faundit
Very Nice hotel and good service
Very Nice hotel and good service. I^ve lost my Iphone charger and they efficiently keep me in touch with the procedure to get it back.
Thank you to the team
31 de outubro de 2024
Opinião espontânea
Resposta da Faundit
Thank you for your feedback.
We are glad that our services helped you get reunited with your belongings. Kudos to the hotel team for the great guest care offered.
Best regards,
Lucía @Faundit
Forgot my i-pad.
Forgot my i-pad in my room and automatically got a mai from the hotel that they had found my i-pad in my room. At that moment i haden´t even noticed the loss of my i-pad yet. In the same mail that made my aware of it they also gave me the choice of sending it to me or if i wanted to come by and pick it up. My collegue was still at the hotel and picked it up for me and i got it back.
Excellent service...
24 de outubro de 2024
Opinião espontânea
Resposta da Faundit
Dear Ernesto,
Thank you very much for your review!
We are very happy that we made it so easy to get your belongings back. This is also possible thanks to such a quick and amazing service from the hotel.
Best regards,
Lucía @Faundit
Great service handling a lost item…
Great service handling a lost item quickly!
18 de outubro de 2024
Opinião espontânea
Resposta da Faundit
Dear Gert,
It is always great hearing good experiences from our customers. Thank you for the review and we are very glad to have helped get your item back :)
Best,
Lucía @Faundit
INÉS SIXT KEMPINSKI
Everything great. Thank you so much.
Everything great. Thank you so much
Everything great. Thank you so much
7 de outubro de 2024
Opinião espontânea
Resposta da Faundit
Hello Inés,
Thank you very much.
We are very glad we could help and your experience was positive!
Best regards,
Lucía @Faundit
great service all around
2 de outubro de 2024
Opinião espontânea
Resposta da Faundit
Dear Max,
Thank you very much for your review!
We are very glad to read our service helped getting your belongings back :)
Best,
Lucía @Faundit
The girl that worked at the reception…
The girl that worked at the reception was great! She offered us coffee and tee while hse searched for the missed object.
21 de setembro de 2024
Opinião espontânea
Precious cuddly toys lost and found
My grandson was very upset to find he had left his favourite cuddly toys in the Radisson Blu. When I rang Reception, the person who answered was very helpful. She went to look for the precious items straight away and phoned me back immediately to say I could come and collect them. A happy outcome! Thank you.
8 de setembro de 2024
Opinião espontânea
Resposta da Faundit
Dear Renate,
Thank you so much for your awesome review! Sounds like everything went perfectly well and that your grandson got his cuddly toys back. No child should be without their favourite toys, so it is indeed a happy outcome! :)
Best,
Faundit
They contacted me immediately and they…
They contacted me immediately and they even had an option to ship back the item to me if needed. They followed up by mail, and confirmation of the pick up. Very service minded and helpful. We where also very happy with other services this hotel offered!
21 de agosto de 2024
Opinião espontânea
Resposta da Faundit
Dear Maria,
Thank you so much for your kind review! Happy to hear you got your lost item back :)
Best,
Faundit
I can’t express how wonderful the hotel…
I can’t express how wonderful the hotel service is , top standards
5 de agosto de 2024
Opinião espontânea
Resposta da Faundit
Hi there,
Thank you so much for your kind words! Happy to hear the hotel you stayed at provided excellent service. Don't forget to leave them a review too! ;)
Best,
Faundit
Holder ikke hvad de lover
Forskellen mellem hvad der loves - leveringstid mellem 3 og 5 dage, og så at være uden sine glemte ejendele i foreløbigt 10 dage og høre at ejendelene end ikke er afhentet. Dette til 373,00 kroner.
Det er ærgerligt men det er også uhæderligt.
Øv!
29 de março de 2024
Opinião espontânea
A terrible fake service
A terrible fake service, forced upon me by Hindsgavl Castle Hotel in Denmark, after I left my computer charger back at my room. Faundit DOUBLED the original shipping fee (UPS) by charging me with an imaginary "handling fee". In fact, the only service they provided was some online form that processed my name and address. I am therefore shocked that a four-star hotel would allow her guests to be robbed in this way!
29 de fevereiro de 2024
Opinião espontânea
Resposta da Faundit
Hello Michael,
I am sorry to hear that your experience with us was not positive.
We charge a handling fee as we provide the platform to manage Lost&Found and we manage the shipping. In this way, we can ensure a smooth process for both the hotel and the guest.
I am sorry we could not help you this time. Please feel free to reach out to us if there is anything we can do for you.
Best Regards,
@Faundit
Very nice and modern place
Very nice and modern place, comfy beds and extremely friedy personal. Also we forgot charger and got it later very quickly.
Best thing - Prosecco in the morning during breakfast.
18 de fevereiro de 2024
Opinião espontânea
Dårlig håntering av løst ting
Jeg har bedt å lette etter min løst ting same dag jeg reiste fra hotel. Jeg var i sverie 3 dager til. Skrev 3 beskjed og ringt en gang. Bare da jeg spørte er de stjelet fikk svar at dere finnet den samme dag. Utrolig! Jeg kunne hente de selv og nå jeg måte betale 500 kr! Dårlig gjort.
4 de fevereiro de 2024
Opinião espontânea
Resposta da Faundit
Hello Oldas,
We are very sorry to hear that you did not get the help needed at the time that was expected.
At Faundit we provide a platform for hotels to manage Lost & Found, however, we do not have control over when guests are notified as we do not work physically in the hotels.
Please feel free to contact us at hello@faundit.com if we can help you in this situation.
Best regards,
Lucía @Faundit
FAUNDIT: yes!!
FAUNDIT customercare was very friendly, customer-minded and quick with responses to email. They were adequate and made sure a seemingly difficult delivery came to a good end! They made the process of shipping transparant by providing all the available and relevant information and got really engaged.
Communication ++
Hands on mentality ++
27 de dezembro de 2023
Opinião espontânea
Resposta da Faundit
Hello Marthe,
Thank you very much for taking the time to share your experience!
We are very happy that you got reunited with your lost item and we were part of helping you make it possible.
Best Regards,
Lucía @Faundit
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