Fabrique Opiniões 72

I should have looked up reviews before buying. Saw this company on Instagram, probably like everyone else. I bought a jacket and shirt, still haven’t received the shirt. The jacket was huge. You go to return it and they say they will follow up with a return label. Short story, you have to reach out again to get the label. They really don’t want you returning anything. The quality is fine. I think still very overpriced. Just disappointed, would highly recommend not buying anything from them.

They give you an RMA # but they don’t issue you the return label. Plus they tell you send it within 7 days to avoid charges. It has been 3 days and they have yet to send me the return label. I have emailed their support 6 times so far, and now they don’t respond to me. I would not recommend any business with them because if the product does not work out, you are left hanging.

This company is untrustworthy when it comes to returns. They only try to rectify if you make noise, like bad reviews and social media reviews. In Addition, know that you can also dispute the charges with your credit card company and they will contact their bank to reverse the transaction. Do all of the above. Report mal practice with BBB and the FTC so they stop hurting other consumers. Make noise to protect the consumer.

Beware, if you cancel the dispute, you cannot reopen it. So please let your credit card company handle it for you and don’t fall into any deals with fabrique to settle outside the dispute. You are taking risks.

BTW, the fabric quality was ok, but this $700 coat was full of white wool fiber all over, stray threads, and even milk like stain on the collar, where if you rub it, the flakes fall. Quality control is questionable.

I agree with rest of the reviews. Return process is such a nightmare!! I have requested for a return 5 days ago and never get any response from them or provided me with a return label. I spent $800+ on them, now i'm finger crossed just hoping this is not a scam. The hassle is real, never again.

After I posted a review of my experience, I heard back from customer service who made the process for purchase from overseas ready. So, fair is fair - I update my review - and look forward to purchase one of their beautiful pieces.

I returned the item I purchased from them since the quality of their item does not meet my expectations for that price (over 800 dollars). I asked customer service when I would expect to receive my refund; It has been over 5 days since they received my return. They kept telling me it would take 3-7 business days. Literally copy and paste from their website without really escalating the refund process. They have not started the refund process. I did not even receive any confirmation regarding the refund either. I have never seen any merchants process returns and refunds as inefficient as they do.

I purchased an item and it was back order till November. I decided to read their return policy and I am glad that I did. So I sent email to ask to cancel my order. On the next day I received an email Your order has been canceled at your request and your payment has not yet been refunded.
When will I get a refund??

I did a purchased Sep 25. 2024 and it’s a large size then I sent emails to service team then I want to return then I was told your IT system was down I need wait the return label now I just want even exchange to medium size

The packaging is also good

I hope you have more midi dresses suitable for summer and autumn

I agree with the reviewer who complained about the return process. I have had the exact same experience. I requested an exchange for the two pairs of jeans that I bought. They did go ahead and process the exchange. Sadly, those did not fit either (in fact the one pair seemed to be the exact same size as the first I received). But now I have 4 very expensive pairs of jeans- none fit and I can’t get them returned. Save yourself the hassle. The sizing is so inaccurate as well.