Featherlings Opiniões 

138
•
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Speechless, if I could give more than 5*s I would. Communication was fantastic throughout, speedy service and very helpful. Absolutely love my ring, it’s more Beautiful than I could have ever imag... Ver mais

Classificada 5 em 5 estrelas

We ordered a birthday gift for our daughter and we didn’t think it would arrive in time. After speaking with Matt he went above and beyond to help and arranged 24 hour delivery with the gift arrivin... Ver mais

Classificada 5 em 5 estrelas

Had a fab hour this morning getting our bestie bracelets fitted. Matt did a full consultation with us both, and carefully fitted the chains we chose checking with us constantly on the fit. He then des... Ver mais

Classificada 5 em 5 estrelas

really lovely experience, lots of options of chains and charms and felt really relaxed! love the bracelet 🥰

Informações sobre a empresa

  1. Ourivesaria

Escrito pela empresa

I don’t use Trustpilot to actively request reviews—over 9,000 verified testimonials can be found on my website. I specialise in award-winning ashes jewellery, including Pandora-compatible charms, necklaces, bracelets, cufflinks, and rings, all carefully crafted with a small portion of ashes or other precious elements (photos, handwriting, breast milk, and more). Every piece is made to last, with meticulous attention to detail. Visit our Portsmouth shop for guidance and to explore our full collection including Permanent Jewellery.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

138 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(138)

30 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Highly recommend

I received my order today. A charm made from my dogs ashes. The communication from start to finish was amazing and I've now got a piece of her to carry with me forever. Cannot reccomend this company enough

16 de março de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Exceptional service

Exceptional service. I ordered some locket photos which got lost in the post twice during the recent postal strikes. The company did their utmost to get them to me in time for Christmas. Highly recommend this company.

15 de dezembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Never let me down

Just recieved my double foto charm..
A birthday present for my sister.
Its amazing ..just as the previous ashes jewelry I bought last year were .ya never let me down thankyou so much
Marina constable

12 de outubro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service

Having recently lost my dog, I wanted something I could keep with me always. I ordered a charm with his ashes and a picture on the back. I received it a few days ago and I am absolutely delighted with it. Before it was sent out, I was sent a proof of the picture. When it arrived it was packaged really well. Customer service was brilliant. From ordering to getting it back took about 2 weeks. I will definitely be using again. Thank you

7 de agosto de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Prompt, courteous and professional

Ordered a photo charm and amazed at the prompt, courteous and personal service offered by this company.
Item arrived by the estimated time and was well packaged.
So happy with my purchase.
Keep up the good work.

2 de julho de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing Service!

I never ever leave reviews but seeing your business card that your a family ran business- I’m amazed with this service, my moms going to absolutely love it! Can’t believe the quality and the turn around time. 1000000% will be ordering from you again. Thank you so much.

23 de junho de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Ordered a personalised keyring recently…

Ordered a personalised keyring recently and Matt couldn’t of done anymore to help! It is absolutely perfect and will definitely be ordering again in the future. It was delivered really quickly and packaged well. I would recommend this company to anyone!

25 de abril de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Thankyou for your excellent service.

Thankyou for your excellent service.
Beautiful charm and mans signet ring made from my little dog ,Rosie's ashes. So comforting to know I have her with me. Courteous, helpful process throughout. Lovely touches with the left over ashes and beautiful gift pouches and bags. Will recommend

24 de abril de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Caring and compassionate

I have two pieces of memorial jewellery from this company. With the first piece, I was very specific on the colour I wanted. It had to be just right. My little dogs ashes were treated with compassion and respect. It was incredibly emotional receiving the finished piece, but it brings me so much comfort. A year later, I lost my 15 year old cat, and once again, wanted a memorial piece. Matt made sure it was just perfect, and have now have Milo with me forever. A wonderful, friendly and caring company 💚

23 de abril de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Happy with photos

I need photos to put in a locket for my daughter's wedding. Annalise offers advice about locket photos including "If you are unsure, you can send us your photos first and we will be happy to help advise." I sent photos 5 days ago and have heard nothing from them in response. Disappointed.

Edited to add - I contacted Matt following his response. He was very helpful and went above and beyond to assist. I now have the locket photos I need and am very happy with them. Rating amended accordingly.

20 de abril de 2022
Opinião espontânea
logótipo da Featherlings

Resposta da Featherlings

Thank you for taking the time to leave a review, We do have a live chat, Facebook, Instagram, Phone number, Web forms to name some of the ways to get in touch. I'm afraid I can't find the original email you had sent under anything matching the name on here. Feel free to email me directly matt@annalise.co.uk . Don't forget, if it was over the easter bank holiday, if you email had come through, then there would have been a 4 day delay in being answered anyway. Thank you

Classificada 1 em 5 estrelas

Sent an order over to wait 2 weeks for…

Sent an order over to wait 2 weeks for them to get bk to me to tell me there machine had broken down
And couldn't fill my order
After they didnt reply to my emails 3 times
USE THESE IF YOU DONT WANT YOUR ITEM YOU WILL BE JUST MESSED ABOUT

6 de janeiro de 2022
Opinião espontânea
logótipo da Featherlings

Resposta da Featherlings

Hello Kev, You ordered on christmas day, then we had to have some sort of time off. When we came back, our laser engraver decided to break down. We kept you up to date on the potential delays and offered every alternative available. We even offered alternatives that aren't even available to other customers yet. You demanded a refund so I processed that for you. As soon as I actually refunded it you just got upset. We tried to help. Thank you *edit* - It has been 12 days including christmas, bank holidays and new years!

Classificada 5 em 5 estrelas

Ordered some locket photos for my…

Ordered some locket photos for my wife's birthday present at 11.30am on the 29th, was printed and dispatched the same day and I received it in the post today on the 30th.

Photos are excellent, delivery was excellent and fairly charged. Will use again.

Thanks!

30 de dezembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Have purchased picture charms twice and…

Have purchased picture charms twice and have always been efficient in dealing with the order and very quick to respond to enquiries. Items ordered were excellent and really pleased. No hesitation in buying in the future.

19 de dezembro de 2021
Opinião espontânea
Classificada 1 em 5 estrelas

Non existent customer service

I ordered some locket photos and paid extra for delivery to be on 23rd sept.
I have not yet received the items. I have sent 2 emails with no response and when I have contacted them via telephone I was greeted with an answer machine. The items were for my daughters birthday which is now too late. Very disappointed and frustrated that no one has responded to my emails

27 de setembro de 2021
Opinião espontânea
logótipo da Featherlings

Resposta da Featherlings

Hello Shelley,

I'm sorry the Royal Mail have clearly let us down here.. And it's not that we were ignoring you or our customer service is non existent, just we aren't here on a Saturday and Sunday to take your calls

I looked into it this morning and looks as though it has now been delivered for you. I have also refunded the entire order for you

Thank you, Matt @ Annalise

Classificada 5 em 5 estrelas

Above & beyond.

Above & beyond. I ordered a pet ashes charm and it came back with a beautiful card as well. All so dignified and the communication through out was impeccable. I would certainly recommend for ashes jewellery.

18 de fevereiro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

First Time Order - Great Service

Ordered a custom charm from Annalise Jewellery on 08/02, and the service and communication was perfect.

I needed this in time for a birthday gift on 15/02 and I received the charm on 11/02, great quality and wish I could rate them higher!

11 de fevereiro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Life savers!

Needed some locket photos turned around quickly - and managed to get them within 24 hours. Great quality product, brilliant service, and good value too. Can’t recommend highly enough.

9 de fevereiro de 2021
Opinião espontânea

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