Fierce PC Opiniões 

Spent the day exchanging calls & emails with issues i was having with my headset, Danny was very patient with me and sent me some helpful videos. First class!

Edit 02/07 almost 2 weeks and no reply after I did send them a ticket directly to the provided E-mail, don't trust the replies, they don't care about you once you purchased the product.
Their products are ok, three different brands of fans and to control the CPU cooler and two bottom fans I need to install software that destabilizes the PC, and to avoid this I need a community-made patch to fix that too.
Trying to log onto my account on their website down the line with plans to pay them to upgrade my PC as per their policy, I forgot the password so I send myself a password reset link, this doesn't work many times, and sending a couple of support tickets describing my situation nets no help or response.

Not worth it, next PC will be built myself where I don't have to worry about needing an account to tell them I want to upgrade to not void my most expensive warranty of theirs and people can look inside to troubleshoot.

New ownership got everything back on track. Very happy

Very helpful customer service. I'm not very good with computers so when my son asked for one for his birthday I reached out to Fierce. The man on the phone was very nice and asked me a few questions to help get a better understanding of what would be good for my son. Pleasant experience and I will be ordering based on this.

I recently purchased the new fiffa. My system needed some settings to be changed for it to work. Customer service were very helpful and got me up and running. I recommend!

Edited:23/05/23
The old company went through administration and was honestly awful.
Since writing this review I've had a reply and been emailing Danny who is part of the new ownership.
My issue is being resolved and he has been very helpful and informative.
Going forward from this, I would definitely use Fierce PC again.

"Ordered my pc, was told id get a confirmation email and an email once despatched. Didnt get the second email and the good thing is it arrived 2 days later... luckily i was home as i had no idea it was being delivered.
Arrived missing 8GB of RAM, tried to ring numerous times and sent an email about this but havent had any reply in 3 months, the pc is good, but missing 8GB of RAM isnt..... fortunately i had spare from my old pc.
Wouldnt use this company again sadly."

Used Fierce quite a few times. Always been very helpful. I recently contacted them to ask about upgrades and they offered some great advice.

I purchased a system from fierce early 2022. It has been great but unfortunately it developed a fault. I had tried countless times to reach out to fierce over the past month and I got no response, this left me with a somewhat sour taste in my mouth. I made a final attempt of contacting fierce yesterday and to my surprise I got a response. I spoke to a chap called Danny who had explained that Fierce was under new ownership and apologized that there was no one available to offer help sooner. Long story short, Danny quickly took me through the steps required to resolve my issue and everything is now up and running again as it should. Happy customer here!

Danny who was dealing with my issues was brilliant in how quick he dealt with my issues none of which was the companys fault, alot of my issues were damages in transit which eventually i asked for a refund and Danny went above and beyond to sort out for me

this company owes me £15 for an out of stock delivery, its been 6 months, contacted with no response, still haven't got my money back. would not recommend buying from them.

I wish i could do zero star rating i bought a pc on the 2nd of march ive received this item it dosnt switch on at all ive rang and rang the company and all you get is a answer machine also ive emailed customer service loads times and have zero response this was a gift for my daughters birthday so now im left with a broken pc and out pocket i would never buy from this company again there quick enough to take your money but there customer care after is horrendous ive asked and asked for a full refund and still completely blanked

Can echo what others have said....

PC ran fine, albeit somewhat "off" in that I just thought I didn't have my monitors settings or graphics settings set properly.

Performance has declined, and at the 9 month mark it's pretty much unusable. It'll turn off at the of a hat. Not something you would expect from a system you paid nearly £3000 for. Customer service have responded to my first email within two hours, but it's been 10 days since my last email and still nothing.

Between that, and it sounding like an airport in my room at all times, I'm not sure why the fans are on near full blast at all times. Its just not the Fierce experience you would expect.

EDIT: Since I was asked to submit additional information without a chance to do so in the alotted time, Order #1000040939 :)

The PC I bought from my son broke down about a month ago and was still under warranty. I had some exchanges over emails with their customer service about how to fix it from home but it failed. I sent it back for repair 2 weeks ago and no further answers to emails etc.

Update: I’ve been in contact with an absolute legend, Danny, from the new management of Fierce PC, all I can say at the moment is we’ve got a solution to my problem and once it’s completed I’ll re-rate my experience.

I bought an additional hard drive for my son’s PC just before Christmas, I was asked if I wanted them to courier the PC to them to fit but I decided not to just in case it got lost somewhere along the path to or from Fierce PC. It looks like my gut feeling was in tune as I doubt I’d have got it back as I’ve now seen that the company has gone into administration. The only problem is that the hard drive I was sent, which wasn’t cheap, doesn’t want to work properly and won’t let us access it, even though we can see it. I contacted customer service after Christmas and they appeared to be trying to help get it online but when things started to get difficult and the drive just didn’t want to cooperate (they were telling us to do the same things we’d done to get it working in the first instance and asked us to download an application called Team Viewer, which I wasn’t really happy about doing), the email conversation stopped. I have tried several times to elicit a response but nothing, so I thought I’d come onto Trustpilot to check if other people were experiencing similar issues only to discover they’d gone under. I suppose now I have no option but to make an application to my bank to get my money back for the defective hard drive.

Edit: I received an email from Trustpilot saying Fierce had complained to them that my review wasn’t genuine and asked for proof of a purchase from the company. I gladly sent them a copy of my invoice from December to show my purchase with a scathing message about the disgusting way they are trying to silence their previous customers.
Edit: Apparently, the best way to contact unsatisfied customers is through Trustpilot and only allow 3 days to respond. I didn’t see Fierce PC’s new management reply until today (18th May) as I get so many emails (too much spam and ads) I don’t always get to read everything. It seems now though I’m out of time to get a response concerning the hard drive that never worked. This company gave me the run around so long I’m now out of pocket over £270 and stuck with a defective hard drive that was my son’s only Christmas present so thanks for that. I can only assume this company knew what they were doing, still disgraceful behaviour.

Update;Update: Sorry should have updated before - Danny, dealing with Fierce PC issues has helped brilliantly and sorted everything out for me. He sent a courier to pick up the hard drive that wasn’t working and replaced it so I would just like to thank Danny for all his help. Thank you.

This company does not respond to emails and their phone line plays an "out of office hours" message during the workday.

I placed an order, was charged, and then received no confirmation, and they have not responded to any attempt at contact via email, telephone, or the form on their website. I only learned after ordering that they had entered administration a few months ago -- presumably this is not deliberate fraud but rather that they've left a website up taking orders, but perhaps don't have any staff any more.

I have disputed the charge with Barclaycard and I expect I will get the money back eventually, but it's a lot of faff and this company should definitely be avoided.

Company has gone into administration.
Have issues with PC and now no help

UPDATE - NOV 2023
I decided to phone the company back to see if they were willing to help with my issue.
I can confirm that I called the support number and was answered immediately and Jonathan on the support desk was very helpful and I am pleased to say that we've been able to update the BIOS and get Windows 11 installed.
I think the new owners are trying to put things right.
Much better service than the previous owners.
Thank you!

Daughters monitor stopped working on Christmas Day, informed the team and did some tests (fine). The monitor was shipped back to them and they said the 7-10 day RMA turnaround might be slightly delayed due to a premises move. I keep chasing and keep being told this.
Any other parents of an autistic child who is unable to use their PC will understand how exquisitely frustrating this is 😬.
45 days and counting…
Updated : Fierce pc got in contact. The monitor was apparently lost in the warehouse move so they expedited us a new one. Good resolution that we are happy with, and great service at the end there.

I rrdered an entry-level gaming PC from Fierce. I'm very happy with the machine, it's very well put together and was packaged very thoroughly. Having done a fair amount of shopping around, I was able to get a significantly more powerful computer from Fierce PC than I could find anywhere else so it was excellent value too. I particularly appreciated being able to customise the specs to suit what I needed and could afford.

The only (minor) gripe I have with the whole process is that I had some problems with the website. Firstly, the system won't send me a confirmation email (no matter how many times I request it) so I wasn't able to set up an account to help me track my order etc. The second issue was that the discount code I was sent didn't work (this was swiftly resolved by customer service so wasn't a major issue but delayed my order by a day or two). I'm still really happy and would order from Fierce PC again but those two problems were a bit frustrating.

Great customer service and technical support. Highly recommended.

I purchased a computer from Fierce in November and I have been waiting before I left a review. What can I say? Absolute perfection. The system runs better than I imagined. I didn't spend thousands and I can run all of my games on Ultra. My Xbox is now redundant :) . The customer service team have been amazing helping me pick the system and they even helped me with optimising it for my games. Honestly I cannot thank Fierce enough. I highly recommend!