Fierce PC Opiniões 

Where to start...

I ordered my PC from this company on the 12th of December 2022, and the problems began almost immediately. To start with, I was not even able to create an account to track my PC after purchase - I had to contact a member of their "support" team (a term I use very loosely) for assistance. My query regarding creating an account was more or less ignored, and I was simply offered a UPS tracking number. Bear this in mind - a UPS tracking number, because I will revisit this later.

About a week passes (Brexit and all, it's outside of FiercePC's control) and the PC arrives. I unbox, connect, and switch the PC on. Great! For the first... two or three days, no issues. However, this did not last.

After the second or third cold boot, I began to receive BSOD (Blue Screen of Death) errors on the system. I figured that, in my zeal, I had done something that may have impacted the software and overloaded the system, but then I discovered that it began to BSOD on idling. No processes running in the background aside from essential software. So, to FiercePC support I went.

And oh boy.

It took SEVERAL days for me to receive a response from anyone in the company. Customer service does not run on the basis of prioritizing new purchases over existing customer issues. This is something that I believe this company needs to teach their customer service team. Take this from someone who has worked in customer service for over 12 years.

The response I DID receive was rather subpar. I was informed that I needed to perform an SFC scan on the PC (which independent investigation led me to doing prior to their response, which I informed them of), which ultimately led nowhere. There was no issue with the software on the PC, as I had replaced the Windows 11 installation on the PC with a fresh Windows 10 installation, believing that Windows 11 may have been the culprit at one point or another. Sad to say, even after installing Windows 10, I was no better off. One of the agents in the company even agreed that installing a fresh OS would rule out the possibility of software faults.

Now comes the best part; a couple of friends of mine - after I had been asked to take a picture of the RAM supplied with the machine - decided to take it upon themselves to have a look at the QVL list for the motherboard supplied with the machine. Turns out, as far as they could see, the RAM that was supplied was not compatible with the motherboard. Now, I'm rather uneducated in all of this 'hardware compatibility' stuff, so I simply took their word for it.

Fast forward a few days, and finally I get the go-ahead to send the PC back for inspection and repair. Regardless to the WHY of the problem, the fact remained that the PC - of less than a month old - was inoperable. It had now gotten to the point where it simply would not boot up at all and goes into a BSOD loop.

I was informed that collection of the PC would be organized and that I would receive a shipping label in a couple of days - this was on Wednesday the 4th of January - yet I waited. I waited for nearly a week to get the shipping label, and was only informed at the last minute that there was an apparent 'problem' with organizing collection of the PC.

Now, remember when I said that the original tracking number that I received from FiercePC was with UPS? They have now begun to tell me that UPS is not the courier service that they usually deal with, and as such, could not give me a specific day or time that the PC was due to be collected. Simply a shipping label and invoices.

Today, the 13th of January, I had to contact UPS myself to see if there was a potential delay in collecting the PC. UPS had informed me, that the collection wasn't even organized, and that I would have organize the collection MYSELF in order to have the PC picked up. This was not communicated to me by FiercePC, and I contacted their support team again to query this.

I was, once again, met with contradiction. An agent informing me that pickup WAS organized, despite UPS saying otherwise, and that the shipping label proves this. Now, I wasn't born yesterday. I know that you can print a shipping label without collection being organized, this is simply so that you can have the tracking number for when the parcel IS collected.

Overall, the communication with this company is appalling. I have never been on the receiving end of such horrendous customer service, nor have I ever seen a company with a complete disregard for the experience the customer has to this degree.

Would I recommend purchasing from FiercePC? Honestly, after the experience that I've had, I would give them a wide berth. My PC has spent more time in the box than anything else which is simply unacceptable.

I recently had a issue with my internet, the guys were very helpful and professional taking time to work through the issue and no problem was too great. Very happy with overall experience internet issue was resolved very promptly

Until the PC bricked the mainboard several months after purchase everything was fine. Fierce PC issued an RMA number for return and a DPD label for shipping, then there was an odd delay of the courier collecting it and Fierce PC was put into administration, and the company brand acquired and used by a new company of similar name (creditor rinsing via bankruptcy abuse?). Now the new company refuses to assist and my son's PC is lost in the DPD warehouse somewhere (siezed to sell and pay creditors?). Needless to say I am not happy about it or with the company (companies).

Outstanding customer service. I spoke with Fierce on multiple occasions, this being my first gaming system I wanted to get it right. On every occasion they were understanding, easy to talk with and very professional. Special thanks to Danny who talked me through some options.

Great systems delivered quickly. Great customer service. Had an issue with my case fans switching off about a year after I purchased my system. Customer service got back to me within 30 minutes in December and walked me through everything I needed to check. Turned out I had accidently switched them off.

I purchased a gaming PC from Fierce a year ago for my daughter. The PC has been great and then suddenly stopped working properly just re booting in a loop all the time. Fierce Customer Support were very helpful sending specific instructions and it took a few goes and some trial and error and phone calls, but we got there and the PC is working well. It was an expensive purchase, so I was very grateful to have the problem solved.

Be very careful about ordering and buying from this company. I bought a gaming pc for my Son a couple of years ago and have just resold it, the purchaser has contacted me to say that the pc only has half the memory of that we purchased and sent photos of this proof, I have now had to make a partial refund to this person for them to buy new memory to that of what it should have been. I emailed Fierce who basically say that they have checked and it was correct and we should have noticed earlier, I'm at a loss as to how they have checked without the pc in front of them as the invoice states the correct memory and they had put the wrong one in there. I would advise anybody buying a pc NOT to buy from here as even with the photos of the proof, they are denying any responsibility. I am not very tech friendly so would not have particularly noticed this without opening the processor which of course I wouldn't do. Never again will I buy or recommend this company.

Update on below review;

PC got uplifted, problem got diagnosed after a few days (which was diagnosed over email by a local repair company almost instantly).

Had issues getting the part I needed, which prolonged the situation, so after about 4 weeks I had a working PC.

Ruth at Fierce PC has been amazingly helpful throughout, so props to her for being awesome! Given the extra two stars for all her help.

I was offered £50, which of course is better than a kick in the teeth.

I am, however, still blocked on social media!

First review;
I'd give 0 stars if possible.

I bought a PC for myself as I wanted to ulgrade my current one. After ordering I had no delivery notice of said package, and it appeared one morning in the entranceway of my appartment building.

Upon firing it up, I noticed I had no start menu, or way of accessing anything on the PC. 3 hours and a factory reset later and voila; that part was sorted.

On trying to open any apps on the PC, everything just crashes and shuts itself automatically. I managed to download a couple of things; being Discord and WoW. WoW was playing fine up until any cutscene, where pixellated colours would flash over the screen and make viewing anything extremely difficult.

I reported my issues, and it took 2 days for me to get any answers. On the third day I was told to return my PC.

On the Monday I had to remind them twice to book my collection in and for a returns label. The label was sent, and I arranged for my housemate to be in today for the collection.

Roll on today; no collection. Just off the phone from UPS who have told me that no collection has been booked by the company, and if I wanted to return it I can either pay for this, or carry the 34kg box to a collection point.

Safe to say, my experience so far has been completely rotten.

All the way through I have provided them with pictures and videos of the faults that I've been having.

I've reached out to the company on Twitter and have been blocked.

I bought a gaming PC for my son from Fierce 2 years ago and at the time I received great advice. He has been absolutely delighted with the PC ever since. I just got in touch to ask about upgrades and received really, really helpful advice. Ruth replied to my enquiry very quickly and gave me honest, impartial advice on the lowest cost solutions. To receive this kind of customer service two years after my purchase I think is really impressive. I am really pleased I bought the computer with Fierce PC!

Spoke with Paul in the customer service team. Very helpful and updated me on my system every step. I highly recommend this company

Payed 995 for the phantom gaming PC i can say after running a 1060 for 5 years i could not be any happier with the choice i made also the staff are amazing when i call or email sometimes email a little longer to reply but would highly recomend buying from these

Amended my Review, following a satisfactory resolution.

Ordered online.

However, never Received a confirmation email. Contacted customer support. Was initially impressed with a quick reply via e-mail when chased, invoice was sent via e-mail.

PC shipped quickly.

I then had an issue with the machine which needed fixing.

Initially I had real problems when I tried to telephone and speak with someone.

However, I was then contacted by their customer services via e-mail and received good service from then on.

PC has now been collected, repaired and shipped back to me and is now working really well.

Had a problem with my pc and they helped sort it out, Great friendly team always try to sort your problems out no matter the issue

Really pleased with my new PC from Fierce PC, great performance and price. Had a hiccup with the finance but Gary did an great job of sorting the issue for me. Delivery via DPD and kept up to date regularly by both DPD and Fierce PC. Great PC and great service, Highly recommended!

I have had problems with my pc and I didn't know what the problem was. FiercePC was quick to reply to my emails and was keen to figure out the problem. I sent back my pc to them for repairs and they managed to find out the fault and replace my graphics card. I am delighted with the result of my fixed pc. A great customer service and treated me with courtesy. Thank you FiercePC.

Highly recommended for custom pc.
I had to contact Fierce PC, as my custom build had stopped working, this was after a few years, hence I was concerned that the warranty had expired. Fierce was very helpful, and guided me through the process of returning the PC to them for diagnosis and repair. The warranty had expired, however their labour costs are within the long term warranty, hence all i had to do was pay for a couple of low cost parts, and the PC was back to its excellent performing state. Fierce PC was highly professional and kept me updated on progress. I will return for another PC when the time is right and Fierce are the only supplier I would consider.

A great computer, promptly built and delivered. I've been enjoying it for the last 6 months.

I had a slight technical issue which Ruth quickly identified and resolved so a massive thanks for that.

I recently had to return my PC as the graphics card began playing up. A lovely customer service member named Ruth has helped me through the whole experience, from sending the parcel, to what repair is needed. Not only have FiercePC replaced a part of the PC that was damaged in transit, but the repair team have upgraded the Graphics Card as they no longer stock the original one. All in all a great experience, great customer service, and great repair team. Thank you, FiercePC :)

Excellent customer service. Money is tight at the moment with the cost of living increase so my budget for my sons gaming pc was not great. The customer service team asked me a few questions on what I needed and how much I could spend. They spent the time explaining the different system options and we found one that was perfect and within my budget. My son has not stopped playing it since it's arrival. Massive thanks to Fierce PC

Today I spoke to Ruth in Technical support who was friendly, helpful and informative. I bought a PC from here a couple of years ago and it has been nothing short of excellent to date. I called to ask for advice about an upgrade and Ruth was excellent working out what I needed to do. Very good service