Parcel arrived with one part damaged. I contacted filstorage and received a very apologetic email with assurance that a replacement part would be sent. I received the part 2 days later. I have built h... Ver mais
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Leia as opiniões dos outros
Excellent website and quick delivery. Unfortunately, the storage unit had a cracked side and back plastic spine was snapped. Can't understand how this was 'cos the box and packing provided good protec... Ver mais
A empresa respondeu
Arrived in good time- 4 working days. Well packaged and good instructions. Had no difficulty assembling alone until putting roof on and shelves in. Looks good, fits well in space and holds plenty.... Ver mais
I bought some plastic containers for under my sink. I’ll be buying more for elsewhere as they are really handy, particularly because they have dividers that stop you stuff from falling over. Excellent... Ver mais
A empresa respondeu
Informações sobre a empresa
- Grossista
- Serviço de empresa para empresa
- Loja de acessórios de hardware
- Loja de artigos para escritório
- Local de armazenamento
- Armazém
Escrito pela empresa
Filstorage has delivered commercial storage & display solutions since 1991. From storage bins to racking and shelving, we can help you make the most of your space. Shop online or call us directly for assistance. We aim to deliver most items within 2-3 working days.
Informações de contacto
High Street, DN14 7PW, Goole, Reino Unido
- 01430410450
- marketing@filstorage.com
- filstorage.com
4,3
Excelente
1 mil opiniões
Respondeu a 53% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
They deal with issues just give them time.
After all the issues with their supplier filstorage went out of their way to resolve it quickly there is no further issue and I am very happy with the result.
I won’t however be buying anything from Monster Shop ever again.
3 de julho de 2025
Product ok for the money
Product ok for the money, found it quite labour intensive to build.Mdf back panel did not fit it was to long ,had to shave sides to stop it bending when fitted.
13 de julho de 2025
Great seller
13 de julho de 2025
Excellent customer service
Excellent customer service. Bought cupboard but it was faulty. Rang customer service and arranged return and refund
8 de julho de 2025
Bin a good day.
Great product.
Excellent service.
The recycled open fronted storage bins helped me organise my workshop tools.
20 de julho de 2025
So still no product do NOT order from this company
Ordered approx 2 wks ago , no update , no product .
18 de julho de 2025
Resposta da Filstorage
Hi Kim, sorry to hear you have not received your order. We have not had any communication from you until you left this review, so we assumed that the delivery had been received. Now that you have made us aware, we will chase this up. We always help our customers when things go wrong but are unable to do so if we are not made aware - leaving a bad review 2 weeks later doesn't give us a chance to fix the problem. We always advise customers to contact us directly via sales@filstorage.com or call us on 01430 410 405 asap if delivery is late and we can chase this up and rectify the issue. quickly. Our customer service team will contact you, but please feel free to reach out directly using the details above.
Fast delivery of products.
4 de julho de 2025
Resposta da Filstorage
Hi Susan, we reached out to you regarding the damages as soon as our office reopened on the Monday and you have been in direct contact with my colleague. If we can offer any further assistance then please do not hesitate to contact sales@filstorage.com
Very east to put together comes with only one shelf
Quick delivery, unit as per advert, good service, thanks
22 de junho de 2025
Quick delivery and lovely quality
Quick delivery and lovely quality. Great value for money.
29 de junho de 2025
Resposta da Filstorage
Hello Yvonne,
Thank you for leaving us your feedback. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We hope that we hear back from you soon.
Thank you!
Jodie
Resposta da Filstorage
Hello,
Thank you for leaving us a 5-star review, we really appreciate the feedback. If there is anything we can do to assist in the future then please do not hesitate to get in touch.
Many Thanks
Jodie
Delivery just left on path didn’t even…
Delivery just left on path didn’t even chap the door or anything other than that it’s a really great product and works well shame the delivery driver let this down over all product 5/5 delivery -5/5
24 de junho de 2025
Resposta da Filstorage
Hello Connor,
Thank you for leaving us your feedback, we will pass your comments regarding delivery onto the relevant department. If you have any further queries please do not hesitate to contact us.
Thanks
Jodie
Was kept informed all the way through…
Was kept informed all the way through the process. Delivery was when expected and the driver was really helpful. Would use this company again
23 de junho de 2025
Resposta da Filstorage
Hi Andy,
We’d like to thank you for your review. It’s always great to hear back from our customers and we really appreciate your feedback. Thank you once again and if there is anything we can do to assist in the future then please do not hesitate to get in touch.
Thanks
Jodie
Not very good and so expensive to…
Not very good and so expensive to return item, they want £45 to return an item, i didn’t pay £45 for them to send the item to me so it shouldn’t cost £45 to return the item
16 de junho de 2025
Resposta da Filstorage
Hi Felicity, as per your correspondence with our Customer Service Team, you had mentioned you'd ordered the wrong items and you wanted to return them. You can return the goods as per your legal rights, and we have at no point said you can't return these. As per most companies selling larger goods, we do not offer free returns (which is clearly stated on the website) due to the associated costs. We have offered to arrange a collection to save you the hassle of doing so yourself. The costs for collection are similar to what we have to pay to send the goods to you. If we offered free returns, we would have to drastically inflate prices to cater for potential returns. We try to provide as much information on the website, and also have a friendly customer service team to assist with any enquiries to help ensure you are ordering the correct items.
Update: Thank you for amending your review, and we are glad you have retracted your comments that we did not allow returns.
That's great you have managed to source a cheaper alternative. The £45 is the carriage cost charged to us by the carrier company; we only pass this charge on. As per your review, it doesn't cost £45 to return the item - you are able to return this by any method that suits you and can shop around for cheaper carriage costs, we just provide the cost used by our carriers.
Had a small problem regarding an item…
Had a small problem regarding an item that wasn't sent with the order. It was looked into swiftly and I was contacted throughout. Professional and friendly service.
15 de junho de 2025
Resposta da Filstorage
Hello Paul,
Thank you very much for taking the time to leave us a review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We really hope to hear back from you in the near future.
Thank you!
Jodie
WORTH A LOOK AT
Easily to find easy to order quick delivery good service and I had a small problem which was quickly sorted. Thank you to the lady who answered the phone. Good service.
15 de junho de 2025
Resposta da Filstorage
Hello,
Thank you so much for sharing your experience with us. I'll pass your feedback onto Sherri who will be thrilled with your comments. We hope to hear back from you soon. Thank you! Jodie
Resposta da Filstorage
Hello Dawn,
We’d like to thank you for your review. It’s always great to hear back from our customers and we really appreciate your feedback. Thank you once again and if there is anything we can do to assist in the future then please do not hesitate to get in touch.
Thanks!
Jodie
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