The man and van never turned up or answered the phone and left me stranded at the weekend (waited over an hour). Their phone lines don’t operate on the weekends. They would only refund my deposit and... Ver mais
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Leia as opiniões dos outros
Fantastic service. Everything very well-arranged through the company. Customer service were friendly and considerate. When Niko and his colleague arrived, they really went above and beyond - doing mas... Ver mais
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Mark was really great from start to finish. Communication was great and he turned up exactly on time. It wasn’t an easy move due to lack of parking, heavy furniture and the front door lock refusing to... Ver mais
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Mover pulled out leaving me 3 days notice. AnyVan quoted £4.2K and reduced to £3.6K - found FMMAV through Google, booked and paid online, was contacted within a few hours by them / then the service pr... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Find My Man and Van is a managed marketplace that provides pre-vetted man and van services across the UK. We operate a single, central platform that connects customers directly with trusted local operators, while maintaining oversight of service standards, availability, and booking experience. Unlike directories or comparison sites, we do not list open options for users to evaluate independently. Every booking is handled through our platform, with service providers operating within defined quality, pricing, and availability controls. Our role is to make booking a man and van service simple, reliable, and consistent. Customers receive clear service options, transparent pricing, and direct booking without needing to compare multiple external providers. We focus on short-notice moves, local transport, and flexible van services in major UK cities, supporting thousands of bookings each month through a unified marketplace experience.
Informações de contacto
International House, EC1A 2BN, London, Reino Unido
- 0333 123 0240
- help@findmymanandvan.co.uk
- findmymanandvan.co.uk
4,5
Excelente
4 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 96% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
As someone who has had a challenging…
As someone who has had a challenging life, needed a service to get my family's things to our new home. Because of the man with the van had an issue of our possessions smelling, I feel poverty shamed. I can't help our possessions were in a state, but it's all we had. Citing breaking terms and conditions, left me with my possessions and the company didn't refund deposit. I feel let down, poverty shamed, and even poorer. Will never recommend.
14 de dezembro de 2025
Opinião espontânea
Resposta da Find My Man and Van
Hi Jay,
Thank you for your feedback. We’re truly sorry for the distress this situation caused during an already difficult time.
We want to be clear that we would never shame anyone for their financial circumstances or personal situation.
Unfortunately, the booking could not proceed due to sanitary concerns that meant our team was unable to continue with the service. This was the only reason our terms and conditions were applied, and the decision was not made lightly or with any judgment.
We regret how upsetting this experience was and hope that we get the opportunity to assist you in the future.
We wish you and your family all the best.
Sincerely,
Find My Man and Van
Wouldn’t recommend this company at all…
Wouldn’t recommend this company at all doesn’t pay the drivers make what ever excuse they can think off did a job for these nearly 8 weeks ago still not been paid whe you ment to be paid 14 days after stay well away from these don’t understand how they are still trading with how they run things
15 de novembro de 2025
Opinião espontânea
Resposta da Find My Man and Van
Hi,
We are aware that some outstanding payments to drivers remain unresolved at this time. These balances are acknowledged and remain payable.
The business is currently managing a temporary period of financial constraint, and we are actively working through a recovery process. While we are not yet able to confirm payment dates, all outstanding amounts remain recorded and will be addressed as the business position allows.
We understand the frustration this situation causes and are providing direct updates to those affected. We ask that any further queries are raised with us directly so they can be handled appropriately.
Kind Regards,
Find My Man And Van
Dimitar was fantastic
Dimitar was fantastic, really helpful, speedy and friendly - transformed my move from a stressful experience to a calm one. Highly recommend!
7 de dezembro de 2025
Opinião espontânea
Resposta da Find My Man and Van
Hi Clare,
Thank you for your kind review. We are really glad to hear Dimitar helped make your move feel easier and more relaxed.
We appreciate your recommendation and hope to assist you again in the future.
Sincerely,
Jack
Find My Man And Van
Poor Service
Booked a long distance move with nearly 2 months notice. On the day, I received a text informing me that my van has been cancelled. No phone call or apologies. Trying to get through to the company was nearly impossible, and there wasn't any help or information available when I finally did. Promises of calls back never happened, and I had to chase them up about it all. Highly unprofessional and I do not recommend using them at all.
Edit: it has since been confirmed by the original driver that he cancelled as this company only offered 7 hours pay for a 16 hour job, a fact they only made clear to him the day of the booking.
It has now also been confirmed that the driver who actually completed the job hasn't even been paid by these scam artists. Legal action is pending.
28 de outubro de 2025
Opinião espontânea
Resposta da Find My Man and Van
Hi Kristina,
We’re sorry to hear you were disappointed with your experience.
As explained in our email correspondence, your original service provider unfortunately cancelled at 10:00AM on the morning of your move — the start of your booked arrival window.
Our team immediately began sourcing an alternative provider and notified you by text at 10:13AM to ensure you received an update quickly and clearly while we continued making arrangements.
A replacement service provider was confirmed and offered for the same time the following day, and this was accepted. We appreciate that contacting our office was difficult during this time, as our staff were engaged in urgent calls to secure an alternative for you as quickly as possible.
While we regret the inconvenience caused by the last-minute cancellation, we did act promptly in line with our terms to arrange a suitable alternative.
The service provider you have mentioned has also received payment and one of them appears to have given you some factually incorrect information regarding the number of hours contained in a booking, how these hours are booked and how they are calculated.
This is made very clear to the service providers before they accept any bookings, so it is regrettable that they have misinformed you.
The service providers assign themselves to bookings, this is not done by our team, so while we would have been happy to explain this process to all parties if there were any concerns before the booking took place, sadly no concerns were raised and it appears some assumptions may have arisen before we were given the chance to ensure everyone understands.
Your feedback has been noted and will be used to improve how we communicate with customers in similar situations.
Sincerely,
The Find My Man And Van Team
I am a self employed owner driver very…
I am a self employed owner driver very disappointed not been paid for 3 months owing money which I did on account do not trust this company
2 de setembro de 2025
Opinião espontânea
Resposta da Find My Man and Van
Hi Steve,
We are aware that some outstanding payments to drivers remain unresolved at this time. These balances are acknowledged and remain payable.
The business is currently managing a temporary period of financial constraint, and we are actively working through a recovery process. While we are not yet able to confirm payment dates, all outstanding amounts remain recorded and will be addressed as the business position allows.
We understand the frustration this situation causes and are providing direct updates to those affected. We ask that any further queries are raised with us directly so they can be handled appropriately.
Kind Regards,
Find My Man And Van
None payment to drivers
From what I have heard owners withholding prepaid jobs and private drivers not being paid company looks like it going down dont do jobs or book jobs through this company
So have you had problems paying since November or are you holding onto money even though you are still sending jobs out wonder how many new companies are still waiting payment it’s taken you 3 month to reply but still no payment hope all other drivers are seeing this you have been reported to the relevant authorities and we are awaiting their reply hopefully a company like yours will be stopped from trading
7 de novembro de 2025
Opinião espontânea
Resposta da Find My Man and Van
We are aware that some outstanding payments to drivers remain unresolved at this time. These balances are acknowledged and remain payable.
The business is currently managing a temporary period of financial constraint, and we are actively working through a recovery process. While we are not yet able to confirm payment dates, all outstanding amounts remain recorded and will be addressed as the business position allows.
We understand the frustration this situation causes and are providing direct updates to those affected. We ask that any further queries are raised with us directly so they can be handled appropriately.
Kind Regards,
Find My Man And Van
My company do job for them and they…
My company do job for them and they never pay for job negative zero stars for this scammers. And it’s not joke the shud pay 4 of September I contact them and still no money so sorry for this but is not joke now is 2 months so no another word just scammers thanks
4 de setembro de 2025
Opinião espontânea
Resposta da Find My Man and Van
Hi Aivaras,
We are aware that some outstanding payments to drivers remain unresolved at this time. These balances are acknowledged and remain payable.
The business is currently managing a temporary period of financial constraint, and we are actively working through a recovery process. While we are not yet able to confirm payment dates, all outstanding amounts remain recorded and will be addressed as the business position allows.
We understand the frustration this situation causes and are providing direct updates to those affected. We ask that any further queries are raised with us directly so they can be handled appropriately.
Kind Regards,
Find My Man And Van
Terrible service provider (Hogad Ltd)
I hired Find My Man and Van to help with a house move. I filled in a form and was quoted £127, of which I paid £34 up front. When the driver (from a company named Hogad Ltd) arrived, he saw that my building has a lift (which I had declared in the form) and said that it would be £180, on top of what I had already paid, if I wanted him to use the lift. My flatmate and I therefore had to move the heavy furniture, that I had paid to be moved, through the lift and onto the ground floor with no assistance. He continued trying to negotiate the price and insisted on £100 to be paid to his personal bank account.
The booking confirmation included a number to call if there was a problem. I called and got through to the driver manager, who just told me to pay £96 according to the quote and was completely unapologetic about his driver's behaviour. He implied that I was making a fuss over nothing as I hadn't lost any money beyond what I originally agreed.
I paid according to the booking and then reported this situation to Find My Man and Van, and requested a 50% refund as I hadn't received the service I had paid for in full. However, they said that as I had already paid there was nothing they could do to refund me, and stated that I shouldn't have paid on the day if I was not satisfied with the service. This was not indicated as an option anywhere on the booking; it simply stated to call that number if there was a problem. I also do not think that simply withholding payment is very practical advice, as there is a risk that the driver - who, after all, is a complete stranger in your home - may react aggressively.
The Find My Man and Van head office people I spoke to were polite and relatively helpful, but ultimately unable to help or provide any compensation. The only positive is that they took the complaint seriously and removed this particular service provider from their register. As they work with outsourced companies, it seems like poor quality companies do sometimes slip through the net. I would advise anyone using the service to check reviews for the specific driver company you are allocated, as that is what will determine your experience.
9 de outubro de 2025
Opinião espontânea
Resposta da Find My Man and Van
Dear Chenoa,
Thank you for taking the time to share your detailed feedback regarding your recent booking with Find My Man and Van. We are very sorry to hear about your experience and the issues you encountered with the driver from one of our partner companies
assigned to your move.
The behaviour you described, including the request for additional payment, falls far below the standards we expect from any service provider operating through our platform. We fully understand how concerning and stressful this situation must have been, particularly during an already demanding event such as a house move.
We sincerely apologise for the inconvenience and frustration this has caused and appreciate that you brought these matters to our attention. Feedback such as yours is essential in helping us strengthen our quality assurance processes and maintain a trustworthy service for all our customers.
Kind regards,
Sam
Find My Man and Van
Upset as my 22ct gold half soveregin ring 1887 and my 9ct gold pentagram are missing from transfer
I was and still am upset these two items thats are pricey where at my former home but after transferring to my new home address the two items are no where to be found i also made a report to police ...
13 de setembro de 2025
Opinião espontânea
Resposta da Find My Man and Van
Dear Skye,
Thank you again for reaching out.
We want to reiterate that we understand how upsetting this situation is, and we take it very seriously.
As we explained previously, we conducted a full investigation as soon as you notified us on October 5th. Part of that process involved reviewing the report from the independent service provider and the details of the booking.
The provider confirmed that the van was demonstrated to be empty to you at the end of the job, which was then signed off as complete.
Importantly, they also noted that the boxes, which were packed by you, showed no signs of having been opened or tampered with during transit.
When items are self-packed, especially small valuables, it's difficult for any party to track them.
This is why our standard recommendation is for customers to transport such items themselves for complete peace of mind.
Our records confirm these items were not individually listed on the move's inventory manifest.
As the booking platform, we have taken our investigation as far as we can.
The next step lies directly with the service provider who was responsible for your belongings on the day.
We are sorry we cannot be of more assistance and hope this gets resolved.
Best regards,
Jack
Find My Man And Van
If I could give zero stars I would
No still wouldnt use again after response.
If I could give zero stars I would.Do not use this company- they cannot be relied upon to help you when you need it.
The driver never showed up leaving the pick up person waiting around for nothing and me at drop off waiting for nothing.He never called. I had called
him 2 hours before job and he reassured me he would arrive 1030am..he then went incommunicado and only after I
rang the head office did he call 12 noon..to say he'd be there 2 hours later..
Booking time slots is pointless they
expect you to wait all day. They told me
they removed the driver from their
service but it left me totally stuck.The
item had to be left outside a property
waiting for pickup for 6 hours..luckily it didnt rain...if it had the delivery would have wrecked the item and made it unusable..They eventually found a
replacement for 6pm, by which point I'd had to spend 60 pounds on cabs tooing
and froing to my home ..change train bookings, swap work jobs in the hope
the new driver came. Eventually I got the furniture and the second man was nice but the company accepts no
responsibility..and just expects you to
wait all day basically.V disappointing
I would never use again and will never
recommend.Please avoid if you need
help.
6 de outubro de 2025
Opinião espontânea
Resposta da Find My Man and Van
Hi Trudi,
We’re very sorry for the experience you had and sincerely apologise for the inconvenience and stress caused by the delay.
We completely understand how frustrating it must have been to be left waiting, and we truly appreciate your patience and your decision to trust us to complete the move successfully.
As soon as we became aware of the issue, our team acted quickly to resolve it.
We immediately sourced a replacement driver, kept you informed throughout the process, and even contacted your seller directly to help coordinate the handover—something that goes beyond our usual procedure, but we felt it was the right thing to do in your situation.
We will be conducting a full review of this case, as drivers who do not meet our standards do not continue to work with us.
We hold all registered services to a high level of professionalism and reliability, and we take situations like this very seriously.
We’re also pleased to hear that your second driver was friendly and helpful, as this reflects the standard of service our customers should always experience.
We hold all registered services to a high level of professionalism and reliability, and we take cases like this very seriously.
We’re pleased to hear that your second driver was friendly and helpful, as this is the level of service our customers should always expect from us.
Once again, we’re genuinely sorry for the disruption this caused.
We do hope that, in light of the more positive second experience, you might consider using Find My Man and Van again in the future.
Sincerely,
Jack
Find My Man and Van
Beware
Unfortunately. I am an independent removal company and do take on jobs for find my van man. It would appear that several companies in a similar position have not been paid.(a lot of recent reviews on here saying the same). I am in the same situation. Do they have problems?? Messages ignored and promises to sort out don’t happen. I would suggest customers and drivers alike think carefully about trusting them.
11 de setembro de 2025
Opinião espontânea
Resposta da Find My Man and Van
Hi Ian,
We are aware that some outstanding payments to drivers remain unresolved at this time. These balances are acknowledged and remain payable.
The business is currently managing a temporary period of financial constraint, and we are actively working through a recovery process. While we are not yet able to confirm payment dates, all outstanding amounts remain recorded and will be addressed as the business position allows.
We understand the frustration this situation causes and are providing direct updates to those affected. We ask that any further queries are raised with us directly so they can be handled appropriately.
Kind Regards,
Find My Man And Van
Terrible experience
We had arranged for a move with the company. Upon the arrival of the van we realised it was too tall to enter the mews where we live. We had been given no explicit choice of a van and had had no chance to describe the mews - besides most vans usually fit.
This would have been okay, problems like this are expectable. We were told that if we re-scheduled the pick up we needed only to pay a £130 surcharge to cover for the gas. However, if we did not re-schedule the pick up, we would have to pay for everything in full without getting the service. Naturally, we asked to re-schedule.
The driver then proceeded to say he had no availability to return with the adequate van, both he and the lady in the office refused to re-schedule the pick up resulting in us having to pay the full amout without receiving the service.
We asked *repeatedly* to have the service re-scheduled but this was denied on grounds that it was too long a trip for the driver and it wasn't worth it. It is quite obvious that the re-scheduling was denied in bad faith in order to collect the money for a service that was not provided.
Quite unfortunately this will result in further financial loss because we will need to hire a different company to provide the service that was denied to us in bad faith. This abhorrent behaviour resulted in an anxiety crisis for my wife, showing the blatant disregard of the company towards the well being of their costumers.
Please save your money and hire someone else.
About the response: it's good that your clients can see the complete admission of guilt behind the terms and conditions. We did not ask the driver to re-schedule for the next day, he simply said he would not come back at any time and that was that. It was a bad-faith exploitation of your terms and conditions and this is obvious for any reader. Let them be the judge of whether you are a trustworthy service.
1 de outubro de 2025
Opinião espontânea
Resposta da Find My Man and Van
Hi Simão,
Thank you for your feedback.
We’re sorry to hear you were dissatisfied with your recent experience, we understand how frustrating this must have been.
As outlined in our Terms and Conditions (Clauses 1.2.2 and 1.2.3), it is the customer’s responsibility to confirm adequate access and parking for the van booked. Vehicle dimensions are displayed clearly during booking, and any restrictions—such as access limitations in a mews—must be communicated to us in advance.
No such note was left on your booking form, in the item list message box, or raised by phone prior to the move.
Your booking was made five days in advance, and our contact details were available throughout.
If this information had been shared earlier, we could have explored alternative arrangements before the moving day.
Once the van arrived and access was not possible, a return trip with a different vehicle could not be arranged due to driver scheduling.
Regarding rescheduling: this was not a decision made in bad faith but was due to operational limits.
Under Clause 1.2.3 of the Terms and Conditions, if access or parking limitations prevent the move, the job may be cancelled by the service provider with forfeiture of any payment made and immediate payment of the remainder due.
We regret the upset this caused and appreciate how stressful moving can be.
However, we must follow the terms agreed at the time of booking.
Customer service is important to us and we work hard to provide a fair service to all our customers and we are sorry we were unable to help you in this case.
Sincerely,
Jack
Find My Man And Van
Unpaid service provider
My move was carried out brilliantly by Fabian & Chris in Belfast, and I left them a 5-star review supported by your excellent customer care team. However, I paid your company over 4 weeks ago on the understanding that you would manage the service, including ensuring the contractors were paid. The agreed payment date to them of 14th September has passed, and they still have not received what they are owed.
This constitutes a breach of contract and misrepresentation of services: I paid your company not only for the introduction but for the handling of the move, which included settling with the movers. Since you have failed to perform your obligations, I am legally entitled to dispute this transaction with my card issuer under the chargeback rules for services not provided as agreed.
If timely payment to the movers is not made, I will initiate a chargeback to recover my funds and pay them directly. It’s a poor show to not pay your contractors on the ground who are your entire business model. Please make this right ASAP.
29 de agosto de 2025
Opinião espontânea
Resposta da Find My Man and Van
Hi Daniel,
We are aware that some outstanding payments to drivers remain unresolved at this time. These balances are acknowledged and remain payable.
The business is currently managing a temporary period of financial constraint, and we are actively working through a recovery process. While we are not yet able to confirm payment dates, all outstanding amounts remain recorded and will be addressed as the business position allows.
We understand the frustration this situation causes and are providing direct updates to those affected. We ask that any further queries are raised with us directly so they can be handled appropriately.
Kind Regards,
Find My Man And Van
Be aware of this company
Be aware of this company, not paying already more than month and phones are for couriers off!!!!!!!!
13 de agosto de 2025
Opinião espontânea
Resposta da Find My Man and Van
Hi Mr Vanags,
We are aware that some outstanding payments to drivers remain unresolved at this time. These balances are acknowledged and remain payable.
The business is currently managing a temporary period of financial constraint, and we are actively working through a recovery process. While we are not yet able to confirm payment dates, all outstanding amounts remain recorded and will be addressed as the business position allows.
We understand the frustration this situation causes and are providing direct updates to those affected. We ask that any further queries are raised with us directly so they can be handled appropriately.
Kind Regards,
Find My Man And Van
Everything possible went wrong
Everything possible went wrong. I looked on the reviews and thought that it would be a good site for removal. The office was very good unfortunately the subcontractors were opposite. They arrived 4 hours later after going to the wrong address. I had requested two people, one person had knowledge of removal the driver had none. The van was filthy, looking more like something used for transport of materials. They had no shoe protection covers, I supplied them , still no idea to take them off when outdoors and only wear them indoors. They arrived at the destination at 7 pm . By this time they were tired there shoe protection covers were ripped , the family had to carry the goods upstairs as the carpets were going to get damaged along with the walls due to the inability of the driver to help get furniture upstairs in a proper manner. I had requested assembly for the beds , they struggled with putting them together. With hindsight I should have called this removal off. I do wonder if the reviews written are true.
20 de setembro de 2025
Opinião espontânea
Resposta da Find My Man and Van
We are sorry to hear that your booking did not meet your expectations.
Although the movers supplied through our platform are independent companies, those who do not adhere to our standards will be removed from our platform. We appreciate all feedback as it helps us maintain our high standards of service.
You contacted us the following day. We opened a complaint file and you seemed pleased to continue with the process. However, you did not respond to our follow-up email asking for confirmation of your complaint details before leaving this review. In light of this, we cannot complete the investigation as you did not give us the opportunity to resolve the matter; therefore, we are unfortunately unable to provide any further assistance and would direct you to contact the service provider.
Sincerely,
Liz,
Find My Man and Van
Moved with Stephen Bailey absolute…
Moved with Stephen Bailey absolute lovely guy really helpful 5/5
17 de setembro de 2025
Opinião espontânea
Resposta da Find My Man and Van
Hi,
Thank you so much for your wonderful review!
We're thrilled to hear that Stephen Bailey provided you with such helpful service during your move. We pride ourselves on our team's dedication to customer satisfaction, and it's fantastic to know that Stephen made your experience a positive one.
If you ever need assistance in the future, don’t hesitate to reach out at 0333 123 0240. Safe travels to your new home!
Kind regards
Sam
Find My Man and Van
Really happy with the service
Really happy with the service. It was reasonably priced, very professional and responsive, and Napoleon and Jason who were assigned to my move were extremely polite and pleasant and helpful. They went above and beyond to ensure my items were safe and I was happy with them. I also spoke to Aaron who was also very polite and helpful. I would definitely use Find My Man and Van again.
16 de setembro de 2025
Opinião espontânea
Resposta da Find My Man and Van
Hi Louise,
Thank you so much for your wonderful review!
We're thrilled to hear that you were happy with our service and that Napoleon, Jason, and Aaron made your moving experience enjoyable.
Our team always strives to provide professional and friendly service, and it's great to know that they exceeded your expectations.
We appreciate your kind words and look forward to assisting you again in the future.
If you need anything else, please don't hesitate to reach out at 0333 123 0240.
Best regards,
Jack
Find My Man and Van
Very good
Isaac was very careful, helpful, and hardworking. He made moving 10 times easier. Even though we faced some challenges he made sure we overcome them.
13 de setembro de 2025
Opinião espontânea
Resposta da Find My Man and Van
Hi Hala, thank you so much for taking the time to share your experience with Find My Man and Van!
We're thrilled to hear that Isaac made your moving process smoother and more manageable, despite the challenges you faced.
Our team is dedicated to providing exceptional service, and it’s wonderful to know that Isaac's hard work and helpfulness stood out to you.
If you need assistance in the future, please don’t hesitate to reach out at 0333 123 0240.
Wishing you all the best in your new place!
Sincerely,
Jack
Find My Man And Van
Very smooth and easy move
Van was on time, Luke the driver was helpful and very friendly. Communication was excellent. I travelled with the van up to London and felt very safe and comfortable. The move went very smoothly and I didn't have to lift and thing. Thank you for a great service and will definitely call again.
13 de setembro de 2025
Opinião espontânea
Resposta da Find My Man and Van
Hi Amanda,
Thank you so much for your wonderful feedback about your experience with Find My Man and Van!
We're thrilled to hear that Luke was helpful and friendly, and that you felt safe and comfortable during your journey.
It's fantastic to know that the move went smoothly and that our service met your expectations.
We truly appreciate your kind words and look forward to assisting you again in the future.
If you need anything or would like to book another service, don't hesitate to reach out at 0333 123 0240.
Best regards,
Jack
Find My Man and Van
Delightful Movers
The movers were absolutely delightful. They had to move my things up two flights of stairs and they didn't complain once. They were quick and effective and kind! I cannot recommend enough.
13 de setembro de 2025
Opinião espontânea
Resposta da Find My Man and Van
Hi Rebecca,
Thank you so much for your kind words about our movers at Find My Man and Van!
We're thrilled to hear that they provided such delightful service while handling your move.
Our team always strives to be efficient and accommodating, especially with challenging tasks like moving items up two flights of stairs.
Your recommendation means the world to us!
If you need assistance in the future, don't hesitate to reach out at 0333 123 0240.
Sincerely,
Jack
Find My Man And Van
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