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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

We chose Angus and his team due to the great products and fair pricing. The installation was smooth. The team worked quickly and cleanly and post installation we were given a v clear, concise briefi... Ver mais

Classificada 5 em 5 estrelas

From start to finish, Angus was a pleasure to work with. He really took the time to make sure we were happy with every decision made along the way and the final outcome was excellent. I would highly r... Ver mais

Classificada 5 em 5 estrelas

Seamless process from enquiry to installation. Fast too - started and finished in the same month. Good quality advice on which stove to buy; pragmatic approach to keeping existing surround etc.; digit... Ver mais

Classificada 3 em 5 estrelas

WE really have enjoyed our stove and generally happy with it and the choice available at firefly. I guess there are a few areas for improvement such as the work that was done on the roof could have b... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de fogões a lenha

Informação fornecida por diversas fontes externas

We are a contemporary, forward-thinking fireplace retailer and installation company operating in the London area. We were incorporated in 2016 and opened our showroom soon after to bring the finest stoves to homes in the local area and beyond. More recently we have taken on warehouse space and integrated an e-commerce business, meaning we can now ship our goods all over the UK.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

20 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Seamless process from enquiry to installation

Seamless process from enquiry to installation. Fast too - started and finished in the same month. Good quality advice on which stove to buy; pragmatic approach to keeping existing surround etc.; digital management of process keeps communication on track; friendly installation team who get on with the job; cherry picker and not scaffolding kept the nuisance down for neighbours and the cost down for us. Practically perfect in every way.

2 de fevereiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Best in the business

Best in the business. Angus and his guy luke installed a log burner a few years back and it's still going strong I'm so happy with it. I have only came across firefly on here so thought Id let everyone after nearly 3 years it's still burning strong!!

10 de dezembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Highly recommand

I was delighted of the work Angus and his team did. I choosed them after getting several quotes because they were serious and responsive together with keeping their price low. It was a real pleasure to interact with Angus and the whole team throughout the process . They could fit the stove I wanted ( which was a very unusual one) and were creating in their proposal in regard to the hearth (we picked a custom made steel plate which fitted the atmosphere of my flat). On the day of the installation, they had some tough time destroying the previous hearth but they got the job done properly and efficiently. Overall their work was extremely professional and I could see they love what they are doing. I would recommend them very highly.

26 de setembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent and friendly service with great products, thoroughly recommend.

We chose Angus and his team due to the great products and fair pricing.
The installation was smooth. The team worked quickly and cleanly and post installation we were given a v clear, concise briefing on how to manage and look after our stove. Supremely pleased with the product, that completes our lounge space making it cosy and warm for the cooler months.

22 de maio de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

The service from the start

The service from the start, purchase, and aftercare has been excellent Sales staff, installation engineers and the management of Firefly have been so professional I would recommend them to anyone looking at installing a wood or stove burner.

21 de maio de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Very happy

I was very happy with the service from Firefly, they provided lots of good information and really helped me pick the right stove. I can honestly say I wouldn’t be without it now, it’s such a lovely addition to the lounge, it would feel bare without it and it gets lots of use.

19 de maio de 2020
Opinião espontânea
Classificada 3 em 5 estrelas

WE really have enjoyed our stove and…

WE really have enjoyed our stove and generally happy with it and the choice available at firefly.
I guess there are a few areas for improvement such as the work that was done on the roof could have been neater and more careful, would have been good to understand there was a choice with the size of the flume, we didn’t expect it to be so big, we would have gone for a thinner one and finally we didn’t hear back from firefly re options for replacing it.

19 de maio de 2020
Opinião espontânea
logótipo da Firefly London

Resposta da Firefly London

Hi Ana, I'm pleased to hear you are enjoying the stove. But sorry to hear you're not entirely happy with the flue system we installed, or the roof work. An insulated flue is generally preferable to a single wall flue from a safety and functional perspective, and we have different regulations to other countries which govern what we can and can't do. I'd be happy to call back to assess this and make any changes/corrections necessary in order for you to be more comfortable with the installation. I will email you now. Angus.

Classificada 5 em 5 estrelas

From start to finish

From start to finish, Angus was a pleasure to work with. He really took the time to make sure we were happy with every decision made along the way and the final outcome was excellent. I would highly recommend using Firefly. I have since recommended them to others who have been equally impressed with the service.

19 de maio de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic service

Fantastic service from the Firefly team who worked with our builder without issue. The Charnwood C4 is a great stove, thanks for the recommendation.

19 de maio de 2020
Opinião espontânea

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