Very efficient company & amazing delivery driver, who went above & beyond his remit! Got my 65 bags in exactly the right place! Will definitely use this company again!👍
A empresa respondeu
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Leia as opiniões dos outros
Easy to order, helpful staff ringing to confirm delivery, lovely delivery driver. Was given wrong time for delivery but didn't matter. Not yet unloaded pallet but wood looks great.
A empresa respondeu
Ordered max crate of hardwood and came following day within the quoted email timescale. Wood extremely dry as advertised. Usually buy 30litre sacks of wood from local supplier @ 9.50-£11.... Ver mais
A empresa respondeu
Excellent delivery on time and kept me informed of its progress.The logs were very well created and of a good size for my wood burner.Not sure of burning quality yet as they are for winter use 🥶other... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We deliver kiln dried firewood and wood briquettes throughout mainland UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.
Informações de contacto
Europa House, 18 Wadsworth Road, UB6 7JD, Greenford, Reino Unido
- 012850704376
- sales@firewood.co.uk
- firewood.co.uk
4,4
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
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Respondeu a 100% das suas opiniões negativas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Good
Good, turned up on time as described. The pallet was well packed with no big void spaces. The wood tested 8% on the moisture meter.
14 de abril de 2026
Resposta da Firewood.co.uk
Dear Andrew,
Thank you for your feedback. We’re pleased to hear that your order arrived on time as described and that the pallet was well packed with no wasted space.
It’s also great to know that the wood tested at a low moisture level, ensuring it’s ready to burn efficiently. We really appreciate you taking the time to share your experience.
Kind regards,
KM
Best quality logs you can get and a…
Best quality logs you can get and a great price. Very quick service.
Super satisfied.
13 de abril de 2026
Resposta da Firewood.co.uk
Dear Kevin,
Thank you for your fantastic feedback. We’re delighted to hear that you’re so pleased with the quality of the logs and found them to be great value for money.
It’s also great to know that you experienced very quick service. We really appreciate you taking the time to share your experience and are thrilled to hear you’re super satisfied.
Kind regards,
KM
Good delivery good quality wood catches…
Good delivery good quality wood catches easily
3 de abril de 2026
Resposta da Firewood.co.uk
Dear Trevor,
Thank you for your feedback. We’re pleased to hear that you were happy with the delivery and the quality of the wood.
It’s great to know that the logs catch easily and perform well. We really appreciate you taking the time to share your experience.
Kind regards,
KM
Super Stuff - Very pleased!
Came here to check the reviews before placing an order and again the Trustpilot community have been reliable!
Really good value logs and wait for it, the product I ordered on the site was exactly what I received and the delivery was super quick too.
Highly recommend!
15 de abril de 2026
Opinião espontânea
Resposta da Firewood.co.uk
Dear Richard,
Thank you for your fantastic feedback. We’re delighted to hear that your experience lived up to expectations after checking reviews, and that you found the logs to be great value for money.
It’s especially great to know that the product matched exactly what you ordered and that the delivery was super quick. We really appreciate your recommendation and you taking the time to share your experience.
Kind regards,
KM
Resposta da Firewood.co.uk
Dear Robert,
Thank you for your feedback. We’re delighted to hear that everything went smoothly from ordering through to delivery.
We really appreciate you taking the time to share your experience and are pleased we could provide a great service.
Kind regards,
KM
My go to company for kiln dried…
My go to company for kiln dried firewood, usually silver birch.
A bit of a mix up re delivery dates with my recent order but was quickly resolved by the company and my order was received within a couple of days.
Very good price and quality logs , huge crateful, much more than other companies and considerably cheaper.
Delivered promptly within the tracking timeline.
14 de abril de 2026
Opinião espontânea
Resposta da Firewood.co.uk
Dear James,
Thank you for your feedback and for your continued support. We’re delighted to hear that we remain your go-to supplier for kiln-dried firewood, especially silver birch.
We’re pleased that the recent delivery mix-up was resolved quickly and that you received your order within a couple of days. It’s great to know you’re happy with the quality, value, and generous quantity of logs, as well as the prompt delivery within the tracking timeline.
We really appreciate you taking the time to share your experience and look forward to serving you again.
Kind regards,
KM
Ordering and delivery were great and…
Ordering and delivery were great and the quality of the logs is fantastic. My only issue is what to do with the crate they were delivered in. My neighbour had to dismantle it and take it to the tip. I live on my own and could not even move it when all the logs were removed.
3 de abril de 2026
Resposta da Firewood.co.uk
Dear Julie,
Thank you for your feedback. We’re delighted to hear that you were happy with the ordering process, delivery, and the quality of the logs.
We’re sorry to hear that the crate caused difficulty once emptied, particularly as it was heavy and difficult to manage on your own. We appreciate how inconvenient this must have been and your comments will be shared with the relevant team as we continue to review our packaging and delivery solutions.
Thank you again for taking the time to share your experience.
Kind regards,
KM
Very convenient & Great Value
Very convenient, great value for money and very efficient delivery.
2 de abril de 2026
Resposta da Firewood.co.uk
Dear Peter,
Thank you for your feedback. We’re delighted to hear that you found the service very convenient, great value for money, and that the delivery was efficient.
We really appreciate you taking the time to share your experience and look forward to serving you again in the future.
Kind regards,
KM
Quick service.
After booking I received my firewood very quickly and the driver was courteous and polite.
30 de março de 2026
Resposta da Firewood.co.uk
Dear Andrew,
Thank you for your feedback. We’re delighted to hear that your firewood was delivered quickly after booking and that the driver was courteous and polite.
Providing a smooth and efficient service is very important to us, so it’s great to know your experience met expectations. We really appreciate you taking the time to share your feedback.
Kind regards,
KM
The wood arrived on time
The wood arrived on time , excellent big chunks ready to burn
30 de março de 2026
Resposta da Firewood.co.uk
Dear Stephen,
Thank you for your feedback. We’re pleased to hear that your delivery arrived on time and that you’re happy with the large, ready-to-burn chunks of wood.
We really appreciate you taking the time to share your experience and hope you continue to enjoy the product.
Kind regards,
KM
wood stock
First class service speedy delivery good price and very helpful delivery staff. The wood is good quality
8 de abril de 2026
Resposta da Firewood.co.uk
Dear Mike,
Thank you for your feedback. We’re delighted to hear that you experienced first-class service and speedy delivery, and that you found our pricing competitive.
It’s also great to know that the delivery staff were helpful and that you’re happy with the quality of the wood. We really appreciate you taking the time to share your experience.
Kind regards,
KM
Currently in dispute with this company…
Currently in dispute with this company and won’t comment further in case it jeopardises any legal processes.
28 de março de 2026
Resposta da Firewood.co.uk
Dear Mr Seth,
Thank you for your feedback. We acknowledge your comments and understand your position regarding the ongoing matter.
We are unable to comment further while this is under review, however we take all concerns seriously and will ensure the appropriate channels are followed to address the issue.
Kind regards,
KM
Great place to buy excellent Firewood
Good service ordering the Firewood through to the Delivery helpful and professional
30 de março de 2026
Resposta da Firewood.co.uk
Dear Simon,
Thank you for your feedback. We’re delighted to hear that you were happy with the service from ordering through to delivery and that you found the team helpful and professional throughout.
Providing a smooth and reliable experience is very important to us, so it’s great to know we met your expectations. We really appreciate you taking the time to share your experience.
Kind regards,
KM
Resposta da Firewood.co.uk
Dear Julian,
Thank you for your feedback. We’re pleased to hear that you’re happy with the wood and that everything met your expectations.
We really appreciate you taking the time to share your experience and look forward to serving you again in the future.
Kind regards,
KM
Delivered to wrong address
Delivered to wrong address, waited a week and still no wood. Minimal communication. Fault is with delivery man but we are still without any fuel.
31 de março de 2026
Resposta da Firewood.co.uk
Dear Peter,
Thank you for your feedback. We’re very sorry to hear that your order was delivered to the wrong address and that you have experienced delays, limited communication, and are still without your fuel. We completely understand how frustrating and inconvenient this must be.
While delivery issues are handled by our logistics partners, we fully appreciate that this has impacted your overall experience and we take your comments seriously. Your feedback will be shared with the relevant teams to help improve accuracy and communication going forward.
Kind regards,
KM
Product was delivered on time
Product was delivered on time, as expected and the delivery driver dropped the pallet of logs exactly where I asked using an electric pump truck. All round very good.
31 de março de 2026
Resposta da Firewood.co.uk
Dear Iano,
Thank you for your feedback. We’re delighted to hear that your delivery arrived on time and that the driver was able to place the pallet exactly where you requested using the electric pump truck.
It’s great to know that you were happy with the overall service, and we really appreciate you taking the time to share your experience.
Kind regards,
KM
Quick delivery
Quick delivery, wood looks decent and was well packaged no wasted space in the crate.
7 de abril de 2026
Resposta da Firewood.co.uk
Dear Jamie,
Thank you for your feedback. We’re pleased to hear that your order was delivered quickly and that you’re happy with the appearance and quality of the wood.
It’s also great to know that the packaging met your expectations and that the crate was efficiently packed with no wasted space. We really appreciate you taking the time to share your experience.
Kind regards,
KM
Pallet arrived in time with helpful driver
Pallet arrived in time with helpful driver to place it my garage. The logs are clean and light with no trouble.
7 de abril de 2026
Resposta da Firewood.co.uk
Dear Eirian,
Thank you for your feedback. We’re pleased to hear that your pallet arrived on time and that the driver was helpful in placing it in your garage.
It’s also great to know that you’re happy with the quality of the logs and that they are clean and easy to handle. We really appreciate you taking the time to share your experience.
Kind regards,
KM
Great delivery and wood
31 de março de 2026
Resposta da Firewood.co.uk
Dear David,
Thank you for your feedback. We’re delighted to hear that you were happy with both the delivery and the quality of the wood.
We really appreciate you taking the time to share your experience and look forward to serving you again in the future.
Kind regards,
KM
Good size
Good size, dry and ready to burn, quick delivery, but would welcome a little more notice of the delivery time
from the delivery company.
6 de abril de 2026
Resposta da Firewood.co.uk
Dear Ken,
Thank you for your feedback. We’re pleased to hear that you were happy with the size and quality of the firewood and that it arrived dry, ready to burn, and promptly delivered.
We also appreciate your comment regarding delivery notifications. We understand how helpful it would be to receive a little more advance notice of the delivery time, and your feedback will be shared with the delivery team for review.
Kind regards,
KM
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