office communication good, ordering was fine. Delivery was not so good. I accept it is down to the driver as to what he will do but he advised on the day he was not allowed to reverse up my straigh... Ver mais
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Very efficient company & amazing delivery driver, who went above & beyond his remit! Got my 65 bags in exactly the right place! Will definitely use this company again!👍
A empresa respondeu
Easy to order, helpful staff ringing to confirm delivery, lovely delivery driver. Was given wrong time for delivery but didn't matter. Not yet unloaded pallet but wood looks great.
A empresa respondeu
Ordered max crate of hardwood and came following day within the quoted email timescale. Wood extremely dry as advertised. Usually buy 30litre sacks of wood from local supplier @ 9.50-£11.... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We deliver kiln dried firewood and wood briquettes throughout mainland UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.
Informações de contacto
Europa House, 18 Wadsworth Road, UB6 7JD, Greenford, Reino Unido
- 012850704376
- sales@firewood.co.uk
- firewood.co.uk
4,4
Excelente
2 mil opiniões
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Quick delivery
Quick delivery, wood looks decent and was well packaged no wasted space in the crate.
7 de abril de 2026
Resposta da Firewood.co.uk
Dear Jamie,
Thank you for your feedback. We’re pleased to hear that your order was delivered quickly and that you’re happy with the appearance and quality of the wood.
It’s also great to know that the packaging met your expectations and that the crate was efficiently packed with no wasted space. We really appreciate you taking the time to share your experience.
Kind regards,
KM
Pallet arrived in time with helpful driver
Pallet arrived in time with helpful driver to place it my garage. The logs are clean and light with no trouble.
7 de abril de 2026
Resposta da Firewood.co.uk
Dear Eirian,
Thank you for your feedback. We’re pleased to hear that your pallet arrived on time and that the driver was helpful in placing it in your garage.
It’s also great to know that you’re happy with the quality of the logs and that they are clean and easy to handle. We really appreciate you taking the time to share your experience.
Kind regards,
KM
Great delivery and wood
31 de março de 2026
Resposta da Firewood.co.uk
Dear David,
Thank you for your feedback. We’re delighted to hear that you were happy with both the delivery and the quality of the wood.
We really appreciate you taking the time to share your experience and look forward to serving you again in the future.
Kind regards,
KM
Good size
Good size, dry and ready to burn, quick delivery, but would welcome a little more notice of the delivery time
from the delivery company.
6 de abril de 2026
Resposta da Firewood.co.uk
Dear Ken,
Thank you for your feedback. We’re pleased to hear that you were happy with the size and quality of the firewood and that it arrived dry, ready to burn, and promptly delivered.
We also appreciate your comment regarding delivery notifications. We understand how helpful it would be to receive a little more advance notice of the delivery time, and your feedback will be shared with the delivery team for review.
Kind regards,
KM
Promt delivery very polite driver …
Promt delivery very polite driver very pleased will use again
6 de abril de 2026
Resposta da Firewood.co.uk
Dear Anthony,
Thank you for your feedback. We’re delighted to hear that your delivery was prompt and that the driver was very polite. It’s great to know you were pleased with the overall experience.
We really appreciate your support and look forward to serving you again in the future.
Kind regards,
KM
5 star experience
I continue to use this company because from order to the delivery is seamless. Palletways the delivery company is very much part of this efficiency. Thank you
6 de abril de 2026
Resposta da Firewood.co.uk
Dear Kent,
Thank you for your kind feedback and for your continued support. We’re delighted to hear that you find the whole process from ordering through to delivery seamless.
It’s also great to know that the delivery service has played a positive part in your experience. We really appreciate you taking the time to share your thoughts and look forward to serving you again in the future.
Kind regards,
KM
A helpful lorry driver.
The Lorry driver was most helpful in getting the pallet of firewood onto our property.
6 de abril de 2026
Resposta da Firewood.co.uk
Dear John,
Thank you for your feedback. We’re delighted to hear that the lorry driver was so helpful in getting the pallet of firewood onto your property.
We always aim to provide a smooth and supportive delivery experience, so it’s great to know the driver went the extra mile to assist you. We really appreciate you taking the time to share your experience.
Kind regards,
KM
Driver had a ridiculous electric…
Driver had a ridiculous electric wheeler that couldn't get the crate over the gravel. Left the crate outside the gate. Will never use again
6 de abril de 2026
Resposta da Firewood.co.uk
Dear Sara,
Thank you for your feedback. We’re sorry to hear that you were disappointed with the delivery experience.
Tail-lift lorries and pallet trucks require clear, firm, and level access, and surfaces such as gravel can make it difficult to move heavy pallets safely. Deliveries are therefore made on a kerbside basis, meaning the driver will unload to the nearest safe point at the property boundary, such as the driveway entrance.
We understand this may not have met your expectations on this occasion, and we appreciate you taking the time to share your experience.
Kind regards,
KM
Used them several times
Used them several times, recommended them to friends and family . ‘Nuff said !
30 de março de 2026
Resposta da Firewood.co.uk
Dear Stuart,
Thank you for your fantastic feedback! We’re delighted to hear that you’ve used us several times and have even recommended us to your friends and family — that really means a lot to us.
We truly appreciate your continued support and look forward to serving you again in the future.
Kind regards,
KM
Good quality firewood
Good quality firewood, very accommodating and friendly delivery (Farrall’s). Chose and paid for day of delivery but no tracking info until 12.30pm on day of delivery but then had a 2 hour delivery slot given, confirmation of dispatch maybe day before would be helpful to know it’s definitely on the way.
29 de março de 2026
Resposta da Firewood.co.uk
Dear Paul,
Thank you for your feedback. We’re delighted to hear that you were happy with the quality of the firewood and that the delivery was accommodating and friendly.
We’re sorry, however, that the tracking information was only provided on the day of delivery. We understand how helpful it would be to receive confirmation in advance, particularly when a specific delivery day has been selected.
We appreciate you taking the time to share your experience, and your comments will be used to review our communication process to help provide clearer updates ahead of delivery in future.
Kind regards,
KM
Resposta da Firewood.co.uk
Dear Bev,
Thank you for your feedback. We’re pleased to hear that the offloading made things much easier for you and helped improve your delivery experience.
We always aim to make the process as smooth and convenient as possible, so it’s great to know this made a difference. We really appreciate you taking the time to share your experience.
Kind regards,
KM
Resposta da Firewood.co.uk
Dear Andrew,
Thank you for your feedback. We’re delighted to hear that you found our service and delivery to be very good and professional.
Providing a reliable and efficient experience for our customers is always our priority, so it’s great to know we met your expectations. We really appreciate you taking the time to share your experience.
Kind regards,
KM
Pallets needed to be broken down by…
Pallets needed to be broken down by delivery company which meant l needed to spend several hours restacking.
8 de abril de 2026
Resposta da Firewood.co.uk
Dear Dave,
Thank you for your feedback. We’re sorry to hear that your delivery required the pallets to be broken down and that you had to spend time restacking the goods. We understand how inconvenient and time-consuming this must have been.
We appreciate you bringing this to our attention, as it helps us review how our deliveries are handled by our logistics partners and where improvements can be made to ensure orders arrive in a more manageable condition.
Kind regards,
KM
Wood supplied as ordered
Wood supplied as ordered, a little late and no updates.
Driver was very helpful and polite. So far burns ok but Alder is not Ash!
28 de março de 2026
Resposta da Firewood.co.uk
Thank you for taking the time to share your feedback!
We’re glad to hear the wood was supplied as ordered and that the driver was helpful and polite. We’re sorry the delivery was a little late and that you didn’t receive updates along the way—we’ll work on improving communication. It’s also noted that Alder was supplied instead of Ash, and we appreciate you pointing this out. Your comments are very valuable in helping us improve both service and product accuracy.
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Good Service and Product
This is the second load and it is very good. Burns well and service is good.
2 de abril de 2026
Resposta da Firewood.co.uk
Thank you for your lovely feedback!
We’re delighted to hear this is your second load and that you’re so pleased with the quality. It’s great to know the logs burn well and that you’ve found our service reliable—we truly appreciate your continued support!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Resposta da Firewood.co.uk
Thank you for your feedback!
We’re delighted to hear the order arrived on time, at a good price, and that everything was just as expected. It’s great to know you’re happy with both the product and the service—we truly appreciate your support!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
It’s good to be offered sale prices
It’s good to be offered sale prices, and the delivery process was excellent once again.
3 de abril de 2026
Resposta da Firewood.co.uk
Dear Ray,
Thank you for your feedback. We’re delighted to hear that you appreciated our sale prices and that the delivery process was excellent once again. It’s always great to know our efforts to make ordering and delivery smooth are noticed and valued.
We really appreciate you taking the time to share your experience and look forward to continuing to provide the same level of service in future orders.
Kind regards,
KM
Resposta da Firewood.co.uk
Dear Janet,
Thank you for your feedback. We’re pleased to hear that your delivery was fast and that the pallet was left exactly where you requested. It’s great to know that everything went smoothly and met your expectations.
We really appreciate you taking the time to share your experience and look forward to serving you again in the future.
Kind regards,
KM
Resposta da Firewood.co.uk
Dear Walter,
Thank you for your feedback. We’re pleased to hear that your delivery was prompt and that you were happy with the quality of the product. We always aim to provide reliable service alongside high-quality firewood and pellets.
We appreciate you taking the time to share your experience and hope to continue providing you with the same level of service in future orders.
Kind regards,
KM
I ordered B grade premium hardwood 2m…
I ordered B grade premium hardwood 2m cubed pallet. Happy to take what came really BUT got pizza oven wood. Stick like pieces, so that’s what they’ll be used for. Or I’d have to reload with 6 pieces that last 30mins. No returns on b grade so lesson learned.
2 de abril de 2026
Resposta da Firewood.co.uk
Dear Bobby,
Thank you for your feedback. We’re sorry to hear that the logs you received were not as expected and were more suited to kindling or pizza oven use rather than larger, longer-burning pieces. We understand how this can be disappointing, even when ordering B-grade products.
We appreciate you taking the time to share your experience, as it helps highlight expectations around product variation and how this can impact usage. Your comments will be shared with our team to review how we communicate product specifications more clearly.
Kind regards,
KM
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