office communication good, ordering was fine. Delivery was not so good. I accept it is down to the driver as to what he will do but he advised on the day he was not allowed to reverse up my straigh... Ver mais
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Leia as opiniões dos outros
Ordered max crate of hardwood and came following day within the quoted email timescale. Wood extremely dry as advertised. Usually buy 30litre sacks of wood from local supplier @ 9.50-£11.... Ver mais
A empresa respondeu
Very efficient company & amazing delivery driver, who went above & beyond his remit! Got my 65 bags in exactly the right place! Will definitely use this company again!👍
A empresa respondeu
Easy to order, helpful staff ringing to confirm delivery, lovely delivery driver. Was given wrong time for delivery but didn't matter. Not yet unloaded pallet but wood looks great.
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We deliver kiln dried firewood and wood briquettes throughout mainland UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.
Informações de contacto
Europa House, 18 Wadsworth Road, UB6 7JD, Greenford, Reino Unido
- 012850704376
- sales@firewood.co.uk
- firewood.co.uk
4,4
Excelente
2 mil opiniões
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Good delivery
Good delivery, driver very helpful put pallet exactly where I wanted it.
Good size logs.
Ordered monday, delivered Wednesday.
23 de março de 2026
Resposta da Firewood.co.uk
Dear Iris,
Thank you for your feedback! We’re pleased to hear that the delivery went smoothly, the driver was helpful, and that you were happy with the log sizes and fast turnaround from order to delivery.
Kind regards,
KM
A much better delivery experience, but an extortionate price! The problem is with oil, not wood - profiteering!
A much better delivery experience with a different haulier!
The wood is as I would expect and previously experienced, nice and dry and well protected from the elements, as it was a very windy and showery day.
The only gripe I have got is with the cost of it. It has nearly doubled in price since my last order. The problem is with oil not wood - profiteering comes to mind! I asked for an explanation, but no response, I wonder why?
23 de março de 2026
Resposta da Firewood.co.uk
Dear Mike,
Thank you for your feedback. We’re pleased to hear that your recent delivery experience was an improvement and that the wood met your expectations in terms of quality and protection, especially given the weather conditions.
We’re sorry to hear your concerns regarding the pricing and the lack of response to your enquiry. We understand how frustrating this must be. Pricing can be influenced by a range of factors, including sourcing, processing, and transport costs, but we appreciate that clearer communication is important and will take your feedback on board.
Kind regards,
KM
Resposta da Firewood.co.uk
Dear Colin,
Thank you for your feedback! We’re delighted to hear that you’re happy with both the product and the service.
Kind regards,
KM
Resposta da Firewood.co.uk
Dear Christopher,
Thank you for your feedback! We’re thrilled to hear that you had an absolutely brilliant experience with us.
Kind regards,
KM
Driver was very friendly and efficient
Driver was very friendly and there was no issue moving the crate to the log store at the end of a long drive. Delivery was on time as well.
The wood was good quality and to the right size for stacking.
16 de março de 2026
Resposta da Firewood.co.uk
Dear Paul,
Thank you for your feedback! We’re pleased to hear that the delivery went smoothly, the driver was friendly, and that the wood was of good quality and the right size for stacking.
Kind regards,
KM
Excellent mixture of sizes and…
Excellent mixture of sizes and delivered on time. The crate was packed to maximise the number of logs included. This is the 3rd crate I’ve had from them.
23 de março de 2026
Resposta da Firewood.co.uk
Dear Keith,
Thank you for your feedback! We’re delighted to hear that you’re happy with the mixture of log sizes, the timely delivery, and the way the crate was packed. It’s great to know this is your third order with us!
Kind regards,
KM
Quality firewood at a reasonable price
Quality firewood at a reasonable price. Always delivered within 2-3 working days after ordering ~No hesitation in recommending this company
23 de março de 2026
Resposta da Firewood.co.uk
Dear Peter,
Thank you for your feedback! We’re pleased to hear that you’re happy with the quality of our firewood, the reasonable pricing, and our prompt delivery. We really appreciate your recommendation!
Kind regards,
KM
A good selection of logs and crate…
A good selection of logs and crate sizes.Prices were competative.Ordering online was quick with no hiccups.Delivery options were good.Delivery was on time and efficient.This was our second order in 12 months.So really satisfied.
15 de março de 2026
Resposta da Firewood.co.uk
Dear Rob,
Thank you for your feedback! We’re delighted to hear that you were satisfied with the variety of logs, crate sizes, competitive pricing, and the smooth online ordering process. It’s great to know that the delivery was on time and efficient, and that this has been a positive experience for your second order.
Kind regards,
KM
Easy ordering
Easy ordering, quick delivery and the ash logs are the best we've had!
15 de março de 2026
Resposta da Firewood.co.uk
Dear Wendy,
Thank you for your feedback! We’re thrilled to hear that you found the ordering process easy, the delivery quick, and that you’re enjoying the quality of the ash logs.
Kind regards,
KM
Easy to order
Easy to order , delivery driver went above & beyond placing the pallet near to our house .
15 de março de 2026
Resposta da Firewood.co.uk
Dear Brian,
Thank you for your feedback! We’re delighted to hear that you found the ordering process easy and that our delivery driver went above and beyond to place the pallet conveniently for you.
Kind regards,
KM
Delivery was quick and dropped off on…
Delivery was quick and dropped off on my drive in a accessible place. The wood is dry and burns well, I will be ordering again.
22 de março de 2026
Resposta da Firewood.co.uk
Dear Gary,
Thank you for your feedback! We’re delighted to hear that your delivery was quick and conveniently placed, and that the wood arrived dry and burns well.
Providing reliable delivery and high-quality firewood is always our goal, so it’s great to know your experience reflects this. We really appreciate your support and look forward to supplying your future orders!
Kind regards,
KM
Great full crate of oak as usual
Great full crate of oak as usual
Not quite 5 star this time as there was about 30 logs which was extra longer than before so don’t fit in our log burner very easily other than that they burn very well
19 de março de 2026
Resposta da Firewood.co.uk
Dear David,
Thank you for your feedback! We’re delighted to hear that your crate of oak continues to burn very well and meets your expectations in quality.
We appreciate your comments regarding the few longer logs and understand that they can be a bit more difficult to fit in your log burner. Your feedback is very helpful, and we’ll take it into consideration for future packing. We really appreciate your continued support and look forward to supplying your future orders!
Kind regards,
KM
Prompt delivery good quality wood and…
Prompt delivery good quality wood and competitive pricing
15 de março de 2026
Resposta da Firewood.co.uk
Dear Peter,
Thank you for your feedback! We’re delighted to hear that your delivery was prompt, the wood met your expectations in quality, and that you found our pricing competitive.
We always aim to provide reliable service alongside high-quality products, so it’s great to know your experience reflects this. We really appreciate your support and look forward to supplying your future orders!
Kind regards,
KM
First time I used this company as my…
First time I used this company as my regular one run out of wood.
Was pleasantly surprised.
There were mor logs and the wood burns longer and is as hot.
Will definitely use again.
Seems a very good company.
15 de março de 2026
Resposta da Firewood.co.uk
Dear Andrew,
Thank you for your fantastic feedback! We’re delighted to hear that your first experience with us was a pleasant surprise and that the wood met your expectations in both quantity and burn quality.
It’s great to know that the logs burn longer and provide good heat. We really appreciate your kind words about our company and look forward to supplying your future orders.
Kind regards,
KM
Very fast service good quality products…
Very fast service good quality products simple ordering
19 de março de 2026
Resposta da Firewood.co.uk
Dear Martin,
Thank you for your feedback! We’re delighted to hear that you found our service fast, our products high-quality, and the ordering process simple.
We always aim to make the entire experience as smooth and convenient as possible, from placing your order through to delivery, so it’s wonderful to know this was reflected in your experience. We really appreciate your support and look forward to supplying your future orders!
Kind regards,
KM
I was pleased with the wood
I was pleased with the wood, it burned hot with very little ash. The wood was delivered on a pallet which made it easy to put away.
19 de março de 2026
Resposta da Firewood.co.uk
Dear David,
Thank you for your feedback! We’re delighted to hear that you were pleased with the wood and that it burned hot with very little ash.
It’s also great to know that the pallet delivery made it easy to store the wood conveniently. We always aim to provide high-quality products alongside a reliable delivery service, so your comments are very much appreciated. We look forward to supplying your future orders!
Kind regards,
KM
Poor after sales
I received a crate of kindling rather than logs when I complained they did nothing about it.
19 de março de 2026
Resposta da Firewood.co.uk
Dear David,
Thank you for your feedback, and we’re sorry to hear about your experience.
As your order was for our B-Grade firewood, this product is sold on an “as is” basis. Log size and appearance can vary, with some pieces being thinner or smaller than typical logs, and some variation in shape or condition is normal.
We understand this may not have matched your expectations and apologise if this caused any inconvenience. Your feedback has been noted to help us improve communication around this product.
Kind regards,
KM
Excellent service.
19 de março de 2026
Resposta da Firewood.co.uk
Dear John,
Thank you for your feedback! We’re delighted to hear that you found our service excellent.
Providing reliable and efficient service is always our goal, and it’s great to know that your experience reflects this. We really appreciate your support and look forward to assisting you with future orders!
Kind regards,
KM
All good apart from late delivery
On-line ordering was easy.
Product is excellent.
Condition of product on delivery was excellent.
I received a message from the delivery company giving a 3 hour time slot. As my previous delivery had arrived slightly early, which was no problem, I made sure that I was at home prior to this indicated delivery. The actual delivery this time was 3 hours later than the messaged time slot with no further messages warning me of a late delivery.
Although late, the driver was efficient with the job.
25 de março de 2026
Resposta da Firewood.co.uk
Dear Brian,
Thank you for your detailed feedback! We’re delighted to hear that the online ordering was easy and that you were happy with the product and its condition on delivery.
We apologise for the delay beyond the indicated time slot and understand how this could be inconvenient. Your comments are very helpful, and we’ll review our communication process with the delivery company to minimise delays and provide timely updates in the future. It’s great to hear that the driver was efficient despite the timing issue.
Thank you for your support, and we look forward to supplying your future orders!
Kind regards,
KM
Ordering was very easy and efficient
Ordering was very easy and efficient. Although the date of delivery was set, I received minimal notice of the delivery time window (on the day) and it clashed with another priority. Fortunately, I was able to ask a neighbour to supervise the delivery.
21 de março de 2026
Resposta da Firewood.co.uk
Dear Paul,
Thank you for your feedback! We’re glad to hear that the ordering process was easy and efficient.
We appreciate your comments regarding the delivery time notice and understand how receiving it on the day could clash with other priorities. Your suggestion is very helpful, and we’ll review how we can improve our communication for future deliveries. It’s great that your neighbour was able to assist, and we’re pleased the delivery still went smoothly.
Thank you for your support, and we look forward to supplying your future orders!
Kind regards,
KM
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