Flawless from order to delivery. I cannot fault a single thing. Order, sit back and a beautiful product will arrive, and ours arrived before anticipated. The logo mat we ordered has exceeded our expec... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
I used the online design service but also received a little extra help making adjustments. My large entrance mat was delivered 12 days after purchase which I think is good for a bespoke item. I... Ver mais
A empresa respondeu
The software to design a custom mat is very intuitive. The options for colour and size should meet most needs. The follow-up after initial design is helpful and supportive to obtain your ideal project... Ver mais
ORDERED MATTS WITH OUR COMPANY LOGO AND ARRIVED 1 WEEK LATER AND REALLY DO LOOK GREAT GOOD QUALITY STRONG AND DURABLE THANKS RAINFORD CARS
Informações sobre a empresa
- Fornecedor de equipamento de segurança
- também em
- Empreiteiro para instalação/reparação de pisos
- Fornecedor de equipamento para manuseamento de materiais
- Fornecedor de produtos de borracha
- Loja de carpetes
Sobre First Mats
Escrito pela empresa
At First Mats, we are proud to be a UK-based provider of premium matting products, trusted by thousands of businesses. From custom logo mats that elevate your brand to safety-focused anti-fatigue mats, our range is designed with quality, functionality, and style in mind.
Since our founding in 2016, we’ve been committed to offering expert advice, fast delivery, and top-tier customer service. Our team is here to guide you every step of the way, ensuring you find the perfect mat for your needs.
Our Product Categories
Logo Mats
Stand out with our bespoke logo mats, designed to enhance your business’s branding. With durable materials and stunning visuals, our logo mats are the perfect choice for businesses looking to impress.
Anti-Fatigue Mats
Support your team with our industry-leading anti-fatigue mats. Ideal for reducing discomfort and improving productivity, these mats are a must-have for any workplace where employees stand for extended periods.
Entrance Mats
Keep your premises clean and professional with our high-performance entrance mats. Designed to trap dirt and moisture, these mats are perfect for protecting floors and maintaining a welcoming appearance.
Informações de contacto
Cambrai Court, 1229 Stratford Road, B28 9AA, Birmingham, Reino Unido
- 01217021659
- info@firstmats.co.uk
- firstmats.co.uk
4,7
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 68% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da First Mats
Thank you! 👍🏼 We’re glad the mat lived up to expectations and arrived promptly. Thanks for the recommendation and for choosing First Mats.
The First Mats Team
First mats
First mats, what's a terrible service this company is not to be trusted they failed to deliver entrance Mat and even tho they said they was making a refund still waiting two weeks later. The service from David was shocking failed to even return phone calls when he said he would.if you are considering using this company be prepared for shocking customer service and not receiving the goods that you paid for. Still waiting for £580 to be returned and we paid in full.
14 de setembro de 2026
Opinião espontânea
Resposta da First Mats
Craig,
We’re sorry the delivery problems caused frustration. However, we need to clarify the support provided and the status of your refund.
Your logo mat was ordered on 16 September, manufactured and dispatched on 18 September, and first taken out for delivery by UPS on 21 September.
UPS repeatedly recorded the business as closed when delivery was attempted. David called you within 15 minutes of the first unsuccessful delivery notification to check the details, then contacted UPS to arrange another attempt.
We continued following up with you and UPS, offered delivery to an alternative address and, with your agreement, arranged delivery to a UPS collection point. Your mat remains available there.
When you said you no longer wished to wait, we processed your full £580 refund on 30 September, without waiting for the mat to be returned. Our payment records confirm the refund has been processed and approved by the Mastercard network. We can provide confirmation and any available transaction reference to help your card issuer trace the credit.
The delivery experience was disappointing, but our team acted promptly, remained in contact, arranged an alternative you agreed to and processed a full refund. All of this took place within the originally quoted 7–10 working-day lead time.
First Mats
Fast service for a great mat
Fast service for a great mat! Really easy to use the design planner and amazed at the speed it arrived-thank you!
30 de setembro de 2026
Resposta da First Mats
Thank you, and you’re very welcome! It’s great to hear the design planner was easy to use. We want getting your mat exactly right to be as simple as possible. We’re glad the speed of delivery impressed you too. Enjoy your new mat, and thanks for choosing First Mats!
The First Mats Team
Fabulous Mat and top quality
30 de setembro de 2026
Resposta da First Mats
Thank you! We’re thrilled you think the mat is fabulous and that the quality lived up to it. Thanks for choosing First Mats, and we hope it looks great for a long time to come.
The First Mats Team
Bought absorbent mats and they work…
Bought absorbent mats and they work brilliantly- would highly recommend
Thanks
30 de setembro de 2026
Resposta da First Mats
Thanks for the great review! We’re really glad the absorbent mats are doing their job well. Keeping floors dry and clean is exactly what they’re made for. We appreciate the recommendation and thank you for choosing First Mats.
The First Mats Team
First class service
First class service. Got what I wanted in good time and with little fuss. Particularly like the ability to order custom sizes.
8 de outubro de 2026
Opinião espontânea
Resposta da First Mats
Thank you for the first-class review! We’re glad everything went smoothly and arrived in good time. It’s great to hear the custom sizing was useful, because no two entrances are quite the same. Thanks for choosing First Mats.
The First Mats Team
Resposta da First Mats
Thank you! We’re so pleased you love the mat and that the quality impressed you. Thanks for choosing First Mats.
The First Mats Team
Great Service and quality mats
Easy to use website to make a custom mat. I had the wrong colour delivered by mistake but it was replaced free of charge and completely hassle free. Great customer service.
29 de setembro de 2026
Resposta da First Mats
Thank you for such a kind review, especially after we got the colour wrong the first time! We’re sorry about the mix-up, and glad we could put it right quickly and without any hassle for you. It’s great to hear the website made designing your mat easy too. Thanks for your patience, and for choosing First Mats.
The First Mats Team
Excellent service — highly recommended!
This was our second time ordering a mat with our company logo from First Mats, and once again, we’ve had a fantastic experience. Their prices are competitive, they respond quickly to enquiries, and the turnaround on our order was impressively fast.
The whole process was straightforward and hassle-free. It’s a pleasure to deal with a company that makes ordering so easy and gives us every reason to return.
We couldn’t recommend First Mats more highly. Thank you for another brilliant experience!
28 de setembro de 2026
Resposta da First Mats
Thank you so much, and thanks for coming back to us a second time! Repeat customers mean a great deal to us, and it’s brilliant to hear the whole process was just as smooth this time round.
We’re glad the pricing, quick replies and fast turnaround all hit the mark. We look forward to helping with your next mat whenever you need one.
The First Mats Team
Great service Quality product
23 de setembro de 2026
Resposta da First Mats
We’re glad you were happy with both the service and the mat. Thanks for choosing First Mats.
The First Mats Team
great product and fast service
great product and fast service, thank you so much
23 de setembro de 2026
Resposta da First Mats
You’re very welcome, and thank you for taking the time to leave a review! We’re glad the mat arrived quickly and that you’re happy with it. Thanks for choosing First Mats.
The First Mats Team
Great products, great service
I bought a mat for home gym. Great products ! Excellent website, loads of choice, quality products. I had an enquiry - I got straight to a person who was really helpful - no long wait for 500 options on the automated answer phone ! Great business. Cannot recommend too highly. Delighted customer :)
6 de outubro de 2026
Opinião espontânea
Resposta da First Mats
Thank you, we’re delighted you’re delighted! :) A home gym is a great place for a quality mat, and we’re glad you found plenty of choice on the website.
It’s lovely to hear our team was there to help when you called. We think talking to a real person is how it should be. Enjoy your workouts, and thanks for choosing First Mats.
The First Mats Team
outstanding service
outstanding service, fast delivery and the mat was of excellent quality. will definitely be using them again!
25 de setembro de 2026
Resposta da First Mats
Thank you for such a fantastic review! We're thrilled the service, delivery and the mat itself all hit the mark for you. We'll look forward to helping you again next time.
Easy to use web-site and replied…
Easy to use web-site and replied quickly to our questions.
We order 1 mat which arrived on the day we were told and looks great.
22 de setembro de 2026
Resposta da First Mats
Thanks so much for your review! We always try to get back to questions quickly, so we're glad that helped. It's also great to hear your mat arrived on the day we promised and that it looks great in place. We appreciate you choosing First Mats.
Very good quality and made just the way…
Very good quality and made just the way I like it
Thank you from coopers
4 de outubro de 2026
Opinião espontânea
Resposta da First Mats
Thank you, Coopers! We're delighted the mat came out exactly how you wanted it. Getting the details right for each business is what we're all about. Thanks for choosing First Mats, and we hope it gives your customers a great first impression.
Resposta da First Mats
Thank you so much for your lovely review! We're really pleased to hear that your Premier-Plush Made to Measure Door Mat arrived on time and met your expectations. If you have any more feedback or need assistance in the future, just let us know!
Excellent quality
Excellent quality, swift delivery, I'm really happy with my purchase thank you
1 de outubro de 2026
Opinião espontânea
Resposta da First Mats
You're very welcome, and thank you for taking the time to share this! It's great to hear the mat arrived promptly and that you're so pleased with the quality. If you ever need another, just get in touch.
Easy to use website and great…
Easy to use website and great communication.
Mat is fantastic quality.
1 de outubro de 2026
Opinião espontânea
Resposta da First Mats
Thanks so much for the review! We've worked hard to make ordering as simple as possible, so it's great to hear the website was easy to use. We're also really pleased the mat lived up to expectations on quality. Thanks for choosing First Mats.
Great - brilliant product and fast delivery
Great. Helped us design the mat, made changes at no cost, quick response as well. They delivered it so fast! Am ordering another one tbf.
2 de outubro de 2026
Opinião espontânea
Resposta da First Mats
Thank you, this is great to hear! Getting the design right is a big part of what we do, so we're really glad the process was easy and the changes helped get it just how you wanted. Delighted to hear you're ordering another one too. We'll make sure it gets to you just as quickly.
Super quick delivery and good quality…
Super quick delivery and good quality product
16 de setembro de 2026
Resposta da First Mats
Thanks for the lovely review! We know businesses often need their mats sorted fast, so we're glad we could get yours to you so quickly, and that you're happy with the quality. We appreciate you choosing First Mats.
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