Flawless from order to delivery. I cannot fault a single thing. Order, sit back and a beautiful product will arrive, and ours arrived before anticipated. The logo mat we ordered has exceeded our expec... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
I used the online design service but also received a little extra help making adjustments. My large entrance mat was delivered 12 days after purchase which I think is good for a bespoke item. I... Ver mais
A empresa respondeu
The software to design a custom mat is very intuitive. The options for colour and size should meet most needs. The follow-up after initial design is helpful and supportive to obtain your ideal project... Ver mais
The team made tweaks to the design until we were happy with it. Excellent service and prompt delivery, the personalised mat looks great and is of very good quality! We will use again!
Informações sobre a empresa
- Fornecedor de equipamento de segurança
- também em
- Empreiteiro para instalação/reparação de pisos
- Fornecedor de equipamento para manuseamento de materiais
- Fornecedor de produtos de borracha
- Loja de carpetes
Sobre First Mats
Escrito pela empresa
At First Mats, we are proud to be a UK-based provider of premium matting products, trusted by thousands of businesses. From custom logo mats that elevate your brand to safety-focused anti-fatigue mats, our range is designed with quality, functionality, and style in mind.
Since our founding in 2016, we’ve been committed to offering expert advice, fast delivery, and top-tier customer service. Our team is here to guide you every step of the way, ensuring you find the perfect mat for your needs.
Our Product Categories
Logo Mats
Stand out with our bespoke logo mats, designed to enhance your business’s branding. With durable materials and stunning visuals, our logo mats are the perfect choice for businesses looking to impress.
Anti-Fatigue Mats
Support your team with our industry-leading anti-fatigue mats. Ideal for reducing discomfort and improving productivity, these mats are a must-have for any workplace where employees stand for extended periods.
Entrance Mats
Keep your premises clean and professional with our high-performance entrance mats. Designed to trap dirt and moisture, these mats are perfect for protecting floors and maintaining a welcoming appearance.
Informações de contacto
Cambrai Court, 1229 Stratford Road, B28 9AA, Birmingham, Reino Unido
- 01217021659
- info@firstmats.co.uk
- firstmats.co.uk
4,7
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 68% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great product and service
Mats exactly as described and made to the sizes I needed in a very speedy manner. I would recommend this company.
3 de agosto de 2026
Resposta da First Mats
Thank you so much! We’re really pleased to hear your mats were made exactly to the sizes you needed and arrived quickly. We really appreciate your recommendation and hope to help you again in the future! 😊
The First Mats Team
Resposta da First Mats
Thank you, Leanne! We’re so pleased to hear you were happy with both the product and the service you received. We really appreciate the lovely feedback! 😊
The First Mats Team
Great company great result
We used this company for our salon entrance mat and were so happy with the outcome we love our new addition and clients have commented on how good it looks for branding, it was easy to do and such a reasonable price. A must have for any business id say !
13 de agosto de 2026
Opinião espontânea
Resposta da First Mats
Thank you so much, Daisy! We love hearing that your new logo mat has been such a great addition to your salon, especially that your clients are already commenting on how good it looks! 😊
It’s great to hear you found the whole process easy and the price reasonable too. Thank you for the fantastic recommendation!
The First Mats Team
Excellent customer service
Excellent customer service , excellent quality and graphics are of the highest quality , will definitely order again thankyou
11 de agosto de 2026
Opinião espontânea
Resposta da First Mats
Thank you so much, Michelle! We’re delighted to hear you were impressed with the customer service, quality and finished graphics on your mat. It’s fantastic to know you’ll be ordering from us again, and we look forward to helping you with the next one! 😊
The First Mats Team
Delivery on time
Delivery on time. Brought two to lay end to end.
Odours are strong for 1/2 days after laying out .
Work really well, soft extremely soft under feet .
Would recommend.
3 de agosto de 2026
Massive choice sizes colours
Massive choice sizes colours, and good quality, ordered and delivered within 3 days,
29 de julho de 2026
Satisfied Customer
My purchase was of good quality and the service was very excellent.
24 de julho de 2026
Really like the service with excellent…
Really like the service with excellent quality Mates
27 de julho de 2026
All round good product and service
Easy website to use. Product arrived quickly and packed well. Very pleased with the mat I received. Good price too.
24 de julho de 2026
Product quality was acceptable ,but the…
Product quality was acceptable ,but the delivery took longer than expected and there was little communication about the delay .
31 de julho de 2026
Opinião espontânea
Resposta da First Mats
We’re sorry to read this feedback. We take delivery delays and customer communication seriously, but unfortunately we have been unable to identify an order or customer record that matches the details provided in this review.
We have requested further information through Trustpilot so that we can investigate, but we have not yet received a response. We would appreciate it if the reviewer could contact us directly at info@firstmats.co.uk with their order number and delivery details. We will then be happy to look into the matter and respond appropriately.
Warmest,
First Mats Team
Great mat for our company entrance
Great mat for our company entrance. Not an outside mat as too good to be in the rain. Quality of the logo is just as good as I'd hoped. Took a ouple of weeks but well worth the wait.
20 de julho de 2026
Yet to actually receive the product…
Yet to actually receive the product that was ordered with plenty of time for an event and despite this delay i’m now hounded for reviews
21 de julho de 2026
Great product
Smooth process, helpful team and a quality product delivered promptly - would recommend!
17 de julho de 2026
Very happy with my mats
Very happy with my mats, good quality as described and arrived quickly .
20 de julho de 2026
Wrong colour sent and late coming
It took a while for the mat to come through and when it did they sent me the wrong colour! It took so long I didn't take it further with them.
20 de julho de 2026
Mat is excellent and exactly what we…
Mat is excellent and exactly what we wanted.
9 de julho de 2026
Resposta da First Mats
Thank you so much for your lovely review! I'm delighted to hear that your Logo Mat is exactly what you wanted. If you need anything else or have any questions, feel free to reach out. Enjoy your new mat!
Still waiting to receive delivery of…
Still waiting to receive delivery of goods!
14 de julho de 2026
Resposta da First Mats
Hi Mike,
I’m very sorry about the issues you’ve experienced with your delivery. Please rest assured that I will do everything I can to help get this resolved for you.
Your order was dispatched on the same day it was placed using a next-day delivery service. The courier has since attempted delivery on multiple occasions, and I can also see that the delivery has been rescheduled for Monday.
I have tried calling you and have also sent an email so that I can help resolve this directly. I sincerely hope the delivery is completed successfully on Monday, but please do get in touch if there are any further issues and I will be more than happy to assist.
Kind regards,
Jay
First Mats
Excellent product and excellent…
Excellent product and excellent delivery and packaging. I bought two items for the use in the kitchen on top of tiled flooring. My wife is very pleased. This is second time I’ve bought from First Mats and will use again.
6 de julho de 2026
Resposta da First Mats
Thank you so much for your lovely review! I’m really glad to hear that the AquaProtect Super Absorbent Door Mats have worked well in your kitchen and that both you and your wife are happy with them. We appreciate your continued support and look forward to serving you again in the future!
Great product
Great product, well made and delivered on time, great and quick customer service
3 de julho de 2026
Resposta da First Mats
Thank you so much for the review! We're delighted to hear you're happy with your Logo Mats and that they arrived on time. If you ever need anything else, just give us a shout!
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