Efficient company but unfortunately their savings interest rates are presently quite poor when compared to comparable banks. At the moment their 1 year fixed bond is more than half a percent less than... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
Opened a fixed term account with FirstSave yesterday. Yes security questions were a bit lengthy but nothing arduous. Received e-mail with all the necessary passwords and account details within the ho... Ver mais
A empresa respondeu
I have had various accounts with this bank for about a decade. Never any issues. Setting up an account is easy. Creating answers to security questions is simple and straightforward. The answer you pro... Ver mais
A empresa respondeu
I have been a First save client and regular investor for some years and continually benefit from loyalty saver rates every time I renew my investment. The renewal process is simple and seamless. W... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Welcome to FirstSave. We offer you a range of competitive online savings accounts: Easy Access, Notice or Fixed Rate Bonds. FirstSave products are provided by FirstBank UK London. Registered under company number 4459383.
Informações de contacto
Reino Unido
- firstsave.co.uk
4,4
Excelente
118 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Firstsave
Dear Mrs Southcott,
We are happy to hear that you were kept informed with current details. Thank you for your positive feedback; we appreciate it.
Warm regards,
The FirstSave Team
Resposta da Firstsave
Dear Rosemary,
We're happy to hear that you found our online system easy to use and that you were satisfied with our competitive interest rates. Thank you!
Warm regards,
The FirstSave Team
Great Service
Been with First Save for a long time now and find them to be great no problems at all
22 de janeiro de 2026
Resposta da Firstsave
Dear Jean,
We are happy to hear that you've had a great experience with us over the years. Thank you for your long-term patronage and positive feedback; we appreciate it.
Warm regards,
The FirstSave Team
i had difficulty getting into my…
i had difficulty getting into my account and this co. sorted things out for me and i was able to continue.
many thanks FIRST SAVE.
22 de dezembro de 2025
Resposta da Firstsave
Dear May,
We appreciate you bringing this to our attention. We are happy to hear that we were able to resolve the difficulties you experienced accessing your account, and that you were able to continue without further interruption.
Warm regards,
The FirstSave Team
Resposta da Firstsave
We're glad you found our online service easy to use. Thank you for your positive feedback; we appreciate it.
Warm regards,
The FirstSave Team
First save is just right for me.
6 de janeiro de 2026
Resposta da Firstsave
Dear Bryan,
We are happy to hear that our product is just right for you. Thank you for your positive feedback; we appreciate it greatly!
Warm regards,
The FirstSave Team
Had no problems!
22 de janeiro de 2026
Resposta da Firstsave
Dear Mrs Marshall,
Thank you for your positive feedback; we appreciate it.
Warm regards,
The FirstSave Team
Savings interest rates not competitive
Savings interest rates not competitive.
Poor customer service
22 de janeiro de 2026
Resposta da Firstsave
Dear Phil,
We’re very sorry to hear that our savings interest rates and customer service did not meet your expectations.
Thank you for taking the time to share your feedback. We regularly review our products and services to ensure we remain competitive and to make sure every customer receives the level of support they deserve. Your comments are genuinely helpful in highlighting where we can do better.
If you would like to talk through your experience or need any assistance with your account, please contact us at customerservice@firstsave.co.uk or call our customer service team on 0345 601 2211 (weekdays 9am–5pm). We’d be happy to help.
Thank you again for your feedback — it truly helps us improve.
Kind regards,
FirstSave Customer Support
A very effective and helpful bank that…
A very effective and helpful bank that makes interest payments into our bank on the dot!
22 de janeiro de 2026
Resposta da Firstsave
Dear Derek,
We are happy to hear that you find our services effective and helpful! It's great to know you appreciate our prompt interest payments. Thank you for your positive feedback.
Warm regards,
The FirstSave Team
It was straight forward and easy to…
It was straight forward and easy to understand.
15 de janeiro de 2026
Resposta da Firstsave
Dear Mrs Maskell,
We are happy to hear that our product was easy to understand. Thank you for your positive feedback; we appreciate it!
Warm regards,
The FirstSave Team
Aged 81 dealing with moving bond around…
Aged 81 dealing with moving bond around I called customer service and as usual they were so helpful and nothing was too much. I had two bonds mature and needed the to be made into three with different terms. Thank you so much
18 de dezembro de 2025
Resposta da Firstsave
We are happy to hear that our customer service team was so helpful while assisting you with your bonds. We appreciate you sharing your experience and are glad we could make the process smooth for you.
Thank you again for helping us improve – your feedback truly makes a difference.
Warm regards,
The FirstSave Team
Had NO problems!
17 de janeiro de 2026
Resposta da Firstsave
Dear William,
We appreciate you sharing your experience and are glad we could make the process smooth for you.
Thank you again for helping us improve – your feedback truly makes a difference.
Warm regards,
The FirstSave Team
Efficient company but unfortunately…
Efficient company but unfortunately their savings interest rates are presently quite poor when compared to comparable banks. At the moment their 1 year fixed bond is more than half a percent less than the leading bank in this segment.
16 de janeiro de 2026
Resposta da Firstsave
Hi David
Thank you for taking the time to share your feedback—we really value your perspective and appreciate your opinion of us as an efficient company.
We’re sorry our 1 year rate didn’t meet your expectations on this occasion. We regularly review our saving rates and we hope you consider FirstSave in the future.
If you’d like, please get in touch with our Savings Team and we can talk though our current range of products.
Email: customerservice@firstsave.co.uk
Phone: 0345 601 2211
Thank you again for your feedback—and for saving with FirstSave.
Kind Regards
FirstSave Customer Support
Very easy to change accounts on maturity
Very easy to change accounts on maturity
20 de novembro de 2025
Resposta da Firstsave
Dear James,
We are happy to hear that changing accounts on maturity was easy for you. Thank you for sharing your positive experience with us!
Warm regards,
The FirstSave Team
Simple straightforward and very…
Simple straightforward and very professional in all my dealings with Firstsave.
14 de dezembro de 2025
Resposta da Firstsave
Dear Dr. Arulrajan,
We appreciate you taking the time to share your positive experience. We are happy to hear that our service was professional and straightforward for you. Thank you!
Warm regards,
The FirstSave Team
Very poor customer service
I wrote to your company to let you know that my mobile phone number had changed. I was unable to access the online service as I had forgotten the correct password therefore I couldn’t receive the code you would send. I couldn’t get through security and had to phone back 4 times, as you kept telling me to phone back as I hadn’t past security, before I was allowed to let you know the change of phone number and to check that you had my new address details which in fact you did. It was an incredibly stressful contact with your company. I am aware that security is important to look after my money, but this process was beyond making any sense. If I had been able to go through the original security questions which would not be known by other people I may have been able to confirm easily that I am the customer and not a con person. Not sure of the date but think it was 5th January
5 de janeiro de 2026
Resposta da Firstsave
Dear Mrs Ayers,
We are truly sorry for the inconvenience you experienced when trying to update your details.
Thank you for taking the time to provide this feedback. We continuously review our processes to update our procedures and to resolve matters in a single conversation wherever possible.
If you still need help with your sign in or any account updates, please contact us at customerservice@firstsave.co.uk or call our customer service desk on 0345 601 2211 (open weekdays 9am -5pm)
Thank you for your feedback — it helps us improve.
Kind regards,
FirstSave Customer Support
Regular communication by email and/or…
Regular communication by email and/or post.
16 de janeiro de 2026
Resposta da Firstsave
Dear Mr Fisher,
We appreciate your feedback and value regular communication. We are glad to hear that you find our updates helpful and informative.
Warm regards,
The FirstSave Team
Competitive interest rates with good…
Competitive interest rates with good service
15 de janeiro de 2026
Resposta da Firstsave
Dear Kelly,
We are happy to hear that you had a positive experience with our competitive rates and good service. Thank you for your feedback!
Warm regards,
The FirstSave Team
Resposta da Firstsave
Dear Pradip,
We are glad you had such a positive experience with our staff. Thank you for your kind words; we appreciate your feedback!
Warm regards,
The FirstSave Team
Resposta da Firstsave
Dear Karen,
We are happy to hear that our setup assistance was helpful. Thank you for your positive feedback; it means a lot to us.
Warm regards,
The FirstSave Team
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