Fishneo Opiniões 

Resposta da Fishneo

8/01/2026

Dear Jerry Hodges,

Thank you for taking the time to share your recent shopping experience and provide such detailed feedback. We sincerely apologize that the sweatshirt did not meet your expectations and fully understand your disappointment—we certainly don't want our customers to have this experience.

We apologize that you felt your order did not match the product on our website, and this makes us realize that we still have room for improvement in ensuring that every product reflects the quality and color that customers see on the website. Your feedback regarding the print and workmanship has been submitted to our product and design teams, who will strengthen their pre-shipment inspection process to prevent similar situations from happening again.

We also sincerely apologize for the cross-border return shipping costs you incurred—international logistics costs often fluctuate significantly and frequently exceed expectations, which we understand exacerbates your disappointment. We have offered a 30% discount in hopes of compensating for your loss, but we understand that this is not the solution you would expect.

Your satisfaction is at the heart of everything we do, and we hope to find a way to properly resolve your issue without incurring high return costs. Please contact our professional customer support team directly: service@fishneo.com. Our team is ready to listen to your feedback and work with you to find a fair and reasonable solution.

At Fishneo, we value every customer's voice. Feedback like yours helps us grow and improve our processes to provide better products and a better user experience. We hope you will give us a chance to rectify this.

Sincerely,
The Fishneo Customer Service Team

Resposta da Fishneo

7/01/2026

Dear Mark Gilson,
We are sincerely sorry to hear about your frustrating order experience—this is not the standard we strive to deliver at Fishneo, and we take your concerns extremely seriously.

We want to clarify that Fishneo is a legally compliant brand, and all our products are fully licensed and sourced directly from authorized suppliers. The delay in your shipment and lack of tracking information are highly unusual, and we are eager to get to the bottom of this immediately for you.

Could you please share your order number with us via our official support email (service@fishneo.com)? Our dedicated customer service team will prioritize your case, conduct a full investigation into the order status, and provide you with a detailed update within 24 hours.

We understand your disappointment and frustration, and we are committed to resolving this matter to your satisfaction. Thank you for your patience as we work to fix this for you.

Sincerely,
The Fishneo Customer Team

Resposta da Fishneo

5/01/2026

Dear Howard Dominguez,

Thank you so much for taking the time to share your wonderful review on Trust—we’re absolutely thrilled to read your kind words! 🥰 It means the world to the entire Fishneo team that you love the fit (perfect pull, yes!), comfort, and beauty of our piece—knowing we’ve crafted something that brings you joy is why we do what we do.

Genuine feedback like yours isn’t just thoughtful—it’s our greatest motivation to keep refining styles that feel tailor-made for you. We truly value your support, and every positive note reminds us to keep delivering the quality and design you deserve.

As a small token of our gratitude, we’ve added a special 15% off coupon for your next purchase, please kindly contact us if you want to place another order—here’s to more stylish, comfortable finds that you’ll adore!

If you ever have questions, need styling tips, or want to share more of your looks, we’re always here. Stay tuned for exciting new arrivals—we can’t wait to surprise you with more pieces you’ll love.

Warmest thanks again for being such an amazing part of the Fishneo family!

Best regards,
The Fishneo Customer Team

Resposta da Fishneo

29/12/2025

Dear Lindsey
Thank you for sharing your honest feedback—we are truly sorry to hear your order did not meet your expectations, and we apologize sincerely for the overpriced feeling, delayed shipping, unhelpful tracking, and the incorrect items you received.

It’s completely unacceptable that the sweaters you ordered arrived as printed long-sleeve T-shirts, and that your order was wrong. We are immediately reviewing our order fulfillment and quality control processes to prevent this from happening again, and we’re working with our logistics team to improve tracking updates for all shipments.

Please contact our customer service team at service@fishneo.com or our official Facebook page with your order number. We will work closely with you to find a satisfactory solution that addresses all your concerns.

We value your feedback and are committed to doing better. We hope to have the chance to make this right for you.

Best regards,
The Fishneo Customer Service

Resposta da Fishneo

24/12/2025

Dear Rufus Tolbridge,
We are truly sorry to hear about your terrible shopping experience—from delayed order updates, unhonored cancellation requests, lost parcel due to courier negligence, to dismissive customer service. This falls far below our standards, and we take full accountability for every misstep.

We are immediately reviewing our order cancellation policies, re-evaluating our partnership with Evri, and retraining our customer service team to prevent repeat issues.

We are currently unable to find the order number using your name. To resolve this properly, please contact us via service@fishneo.com or our official Facebook page with your order number. Our team will work closely with you to find a satisfactory solution that addresses your concerns.

We deeply regret the stress and frustration we’ve caused. Your feedback is critical to our improvement, and we hope to have the chance to make this right.

Sincerely,
The Fishneo Management Team

Resposta da Fishneo

23/12/2025

Dear Luke Hall

Thank you for sharing your valuable feedback—we sincerely regret that your purchase experience fell short of your expectations. We are truly sorry for the disappointment caused by the product not matching our website imagery and its below-standard quality.

This falls far short of the quality and service standards we uphold, and we’re committed to resolving this to your satisfaction. Please email our customer service team at service@fishneo.com with your order number—we’ll work diligently to find a solution that fully addresses your concerns.

We greatly value your input, and would you kindly share photos of the received product to help us better assess the issue? We’re already initiating a thorough quality inspection of our inventory, as your feedback is invaluable in driving our ongoing improvement efforts—we’re determined to do better.

We hope you’ll give us the opportunity to make amends for this unpleasant experience and restore your trust in Fishneo. Please don’t hesitate to reach out with any questions—we’re here to assist promptly.
Best regards,
Fishneo Customer Service Team

Resposta da Fishneo

16/12/2025

Dear Ben
Thank you for taking the time to share your experience—we are truly sorry for the immense frustration, delivery delays, tracking issues, and communication challenges you’ve faced. This falls drastically short of the service we aim to provide, and we want to sincerely apologize for every stress point, especially the unclear communication that exacerbated your concerns.

We acknowledge that our customer service team’s ability to communicate effectively and assist you was not up to par, and we deeply regret the confusion caused by unclear emails. This is a critical area we are actively addressing: we have launched comprehensive customer service skill enhancement programs focused on improving communication clarity, problem-solving efficiency, and responsive support—all to better understand and assist customers like you. We are also implementing a rigorous review process for all customer communications to ensure accuracy and helpfulness moving forward. Effective, empathetic communication is the foundation of great service, and we are committed to bridging this gap.

Additionally, we take the delayed delivery and tracking problems very seriously. We are thoroughly investigating your order’s status to identify where the process broke down, and we stand ready to do our utmost to resolve any outstanding issues to your satisfaction.
Your feedback is invaluable in highlighting areas where we need urgent improvement—both in customer support and order fulfillment. If you’re willing to give us the chance to make this right, please feel free to reach out directly so we can follow up with you promptly and address your concerns in detail.

We deeply regret that your experience did not meet your expectations, and we appreciate your patience as we work to become more reliable and supportive for all our customers.

Sincerely,
The Fishneo Team

Resposta da Fishneo

12/12/2025

Dear Brad Heckman
Thank you so much for taking the time to share your feedback about wanting smaller sizes. We truly appreciate you letting us know what you need—your input is incredibly valuable as we work to improve our offerings.
Please know we are taking your suggestion seriously and actively looking into ways to better meet the needs of our customers. We’re committed to making our products accessible to more of you who love our brand.
Thank you again for your support and for helping us grow. We hope to have the opportunity to serve you better in the future!
Sincerely,
Fishneo Customer Service

Resposta da Fishneo

11/12/2025

Dear Borsley
Thank you for taking the time to share your detailed feedback regarding your recent jumper order. We sincerely apologize for the disappointment and frustration you’ve experienced—this falls far short of the standards we strive to uphold for our customers, and we want to express our deepest regret for the inconvenience caused.
Please know that your concerns have been thoroughly reviewed by our team, and we are taking this matter very seriously. We are actively working to address the issues you’ve raised with the utmost urgency, as ensuring our customers receive products that meet their expectations is our top priority.
We appreciate your patience as we work to resolve this, and we value your trust in bringing these matters to our attention—feedback like yours is crucial in helping us improve and deliver a better experience for all.
Once again, we apologize for the disappointment. We hope to have the opportunity to make this right for you and regain your confidence in the future.
Sincerely,
Fishneo customer service team

Resposta da Fishneo

11/12/2025

Dear Ruslan Sivachov,
Thank you for bringing this matter to our attention. We sincerely appreciate you taking the time to share your concerns regarding the design of our frog sweater, and we want to assure you that we are treating this feedback with the utmost seriousness.
Our team has thoroughly reviewed the information you provided, and we are actively addressing this matter with the care and urgency it deserves. Protecting intellectual property and upholding ethical business practices are core values for our brand, and we are committed to resolving any potential issues in a responsible manner.
We appreciate your patience as we work through this process. Feedback like yours plays a vital role in helping us maintain integrity and improve our offerings, and we are grateful for your willingness to hold us accountable.
Once again, we apologize for any concern or disappointment this may have caused. We hope to demonstrate our commitment to doing the right thing and earn your continued trust.
Sincerely,
Fishneo customer service team

Resposta da Fishneo

8/12/2025

Hola Sergio Cataño Vergara
Muchas gracias por tu increíble reseña—estamos encantados de que hayas disfrutado de nuestro servicio rápido y nuestras prendas con estilo!
Tus palabras significan mucho para nuestro equipo: nos esforzamos cada día por brindar experiencias ágiles y sin complicaciones, además de diseños que te hagan brillar. Es genial saber que cumplimos con tus expectativas!
No podemos esperar a darte la bienvenida nuevamente para que descubras más piezas trend y nuestro servicio de primera. Si quieres compartir tus looks favoritos con amigos o necesitas ayuda para tu próxima compra, ¡estamos aquí para ayudarte!
Te deseamos mucho estilo y alegría—salud por muchos momentos geniales por delante!
Atentamente,
El Equipo de fishneo

Resposta da Fishneo

Actualizada a 20/11/2025

Dear A.H.
Wow—your review just made our day brighter! ✨
Thank you for raving about our well-crafted items that match the pictures perfectly. We’re thrilled to deliver exactly what you hoped for.
To say “thank you” and welcome your next order, we’re offering a special discount—just reach out to our customer service to snag your faves (or discover new ones!) at a sweet deal.
We’re already excited to pack your next order and keep exceeding your expectations. Feel free to let us know if you have any questions!

Resposta da Fishneo

14/11/2025

Dear Faris Aoun
Thank you for your kind feedback. We greatly appreciate your recognition of our T-shirts’ premium quality and unique designs. It is our commitment to deliver exceptional products, and we are delighted that our items have resonated with you.
We look forward to your continued support.

Resposta da Fishneo

5/11/2025

Dear Silvia Felipe:
First off, we’re so sorry that this T-shirt mix-up (missing delivery + refund hassle) has been such a pain, and we feel terrible that you’re still waiting to fix it. It’s totally not okay that you had to chase this after missing the product, and we’re sorry for that unhelpful reply earlier.
Could you please kindly send your order number if you can, and we’ll look up your order ASAP. We’ll double-check the return status and get all the details straight. Once we confirm everything, we’ll hit you up directly with clear next steps—no vague stuff, just a plan that works for you. That 20% discount was never the only option, and we get why you didn’t take it.
Thanks so much for being patient while we sort this. We’ll update you fast once we’re done—and we’re gonna fix this right for you!

Resposta da Fishneo

28/10/2025

Dear Scruffy
Thank you for bringing this serious issue to our attention. Respecting artists' intellectual property is a core value of our brand—we take this allegation extremely seriously and have immediately launched a thorough investigation into our design processes and product lines. We will promptly investigate and take decisive action if any issues are uncovered. Thank you again for taking the time to give us this early warning.

Resposta da Fishneo

20/10/2025

Dear Rafael Cortes
Wow, this means the absolute world to us—thank you for calling us your "best discovery" of 2025 so far!
We pour so much heart into making our products (and shopping experience) feel special, so hearing we stand out as your top find this year, it's the biggest compliment. We can't wait to keep surprising you with more great picks as 2025 goes on—thanks for trusting us!
If you have any questions, please feel free to contact us.

Resposta da Fishneo

20/10/2025

Dear Bruce Wade
We’re absolutely thrilled to hear you love our designs and found our site easy to use—those two things mean the world to us!
We put a lot of thought into crafting designs that feel special, and we work hard to keep our site smooth so shopping never feels a hassle. It makes our day knowing both landed well for you! If you’re ever after more great finds later, we’d love to have you back.
If you have any questions, please feel free to contact us.

Resposta da Fishneo

16/10/2025

Dear Richard Pepin
We’re so glad to hear you found this transaction smooth and easy!
We always aim to make shopping with us hassle-free and straightforward, so it means a lot to us that you had such a great experience.
If you need anything else later on, feel free to stop by anytime—we’ll keep working to keep our transaction process nice and smooth for you!

Resposta da Fishneo

13/10/2025

Dear,
First and foremost, we want to sincerely apologize for the frustration and discomfort you’ve endured—this is not the standard of quality or trust we strive to deliver to every customer. Hearing that items marketed as “100% cotton” weren’t actually cotton, and that this resulted in a skin rash from synthetic fibers, we feel truly sorry for the distress this has caused you.
Could you please reach out to us via private message with your order number? This will allow us to pull up your purchase details, investigate the fabric issue directly, and address it properly.
We’re again so sorry for this inconvenience—and we hope you’ll give us the opportunity to look into this promptly, resolve the problem, and ensure you’re satisfied with how we follow up.

Resposta da Fishneo

10/10/2025

Dear Peter
Thank you very much for your affirmation and love for us. We are committed to making our customers have a relaxed and enjoyable shopping experience. This is our purpose. We are also very happy that you are willing to share this experience. We will further improve our website to give customers a better experience.