Fishneo Opiniões 

Resposta da Fishneo

1/04/2026

Hi, Mar Alcántara

Thank you for sharing your honest feedback — we truly appreciate it, and we are really sorry to hear about your experience with the print quality on the hoodies.

It means a lot that you loved the designs and found the cotton quality fine, but you’re absolutely right — print durability is something we take very seriously, and what you’re describing is not the standard we aim for. We completely understand why that would be frustrating, especially after purchasing three pieces.

We would really like to look into this for you. Since we are unable to see your order details from the comment, would you be able to send us a message with your order number or the email used at checkout? Once we have that, we will personally make sure we get this resolved for you.

We’re constantly working to improve our quality based on feedback like yours, and we truly appreciate you taking the time to let us know.

Best regards,
Fishneo Customer Service Team

Resposta da Fishneo

1/04/2026

Dear Mario Davis,

Thank you for sharing your honest feedback, and we want to start by sincerely apologizing for the frustration we’ve caused. You’re absolutely right — offering only a partial refund or a discount on a future purchase was not the appropriate resolution when an item arrives with a potential issue. We completely understand why that felt dismissive, and we are truly sorry we handled it that way.

After looking back at the photos you shared, we wanted to clarify something on our end. The area in question appears to be a small piece of excess fabric from the cutting process — something that can sometimes happen with certain garment constructions. From the photos alone, it’s a bit difficult to confirm whether it’s a loose thread or an actual cut in the fabric.

If it’s possible for you to send a short video (just a few seconds), that would help us understand exactly what’s going on. Once we’re able to verify the issue, we will make sure it gets resolved for you right away — no delays, no runaround.

It truly means a lot to hear that you loved the other item you received, and we completely respect your decision if you’d rather not order from us again. But if you’re open to it, we will really appreciate the chance to make things right.

Please feel free to reply here with a video or any additional details — happy to help personally.

Best regards,
Fishneo Customer Service Team

Resposta da Fishneo

30/03/2026

Dear Welson Welson,

Thank you so much for taking the time to share such a lovely review on Trustpilot — we truly appreciate it!

We’re thrilled to hear that your Fishneo tee has become a go-to piece, especially for those breezy summer days in Australia! ☀️ It’s wonderful to know that the oversized fit and color hit the mark for you, and that the quality has held up beautifully through washes with no shrinking — that’s exactly what we aim for.

Hearing that you were pleasantly surprised by the quality for the price means a lot to us. We believe that great design and reliable craftsmanship should always come at a fair value.

Thanks again for choosing Fishneo and for sharing your experience. If you ever need anything in the future, we’re always just a message away!

Best regards,
The Fishneo Customer Service Team

Resposta da Fishneo

25/03/2026

Hi, Susan,

Thank you so much for taking the time to leave us a review on Trustpilot — and for being a returning customer! We're truly delighted to hear that your previous purchases with Fishneo have been consistently satisfying.

Nothing means more to us than knowing we’ve earned your trust, and our team will keep working hard to make sure every experience you have with us is just as great.

If you ever have any questions or need assistance with a future order, please don’t hesitate to reach out. We’re always happy to help!

Thanks again for your support — we truly appreciate it and look forward to serving you again soon 💕

Best regards,
Fishneo Customer Service Team

Resposta da Fishneo

25/03/2026

Dear Earl,

Thank you so much for taking the time to leave us a review on Trustpilot! We're thrilled to hear that you're happy with your Fishneo experience — from product quality to pricing and shipping speed, it means a lot to know we hit the mark on all fronts.

Our team works hard to make sure every part of your experience is seamless, so feedback like this truly makes our day. If you ever need anything in the future, we're always just a message away!

Thanks again for your support — we look forward to serving you again soon 💕

Best regards,
Fishneo Customer Service Team

Resposta da Fishneo

16/03/2026

Dear Mosi,

"Dope clothing!!!" — three words that just made our entire team smile. Thank you. 🙏

We started Fishneo with a simple mission: create gear that people actually want to wear. Not just stuff that looks good on a screen, but pieces that feel right, fit right, and hold up over time. Every design, every fabric choice, every little detail — it all comes from a place of wanting to do right by our customers.

So when someone like you takes a moment to leave a review, it reminds us why we do this. You're not just buying a shirt — you're trusting us to be part of your wardrobe, your style, your everyday. And we don't take that lightly.

Thank you for being here. Thank you for the love. And we truly hope to see you again soon. 🫶

Warm regards,
The Fishneo Customer Service Team

Resposta da Fishneo

10/03/2026

Dear Ruthann Friedman Carlisle,

Thank you so much for taking the time to leave us a review — and for being a returning customer! We're truly honored that you now own two of our shirts, and even happier to hear that you love them 🥰

We completely understand your frustration with the wait time — it's the one part of the process we wish we could speed up too! Since you mentioned you expedited shipping this time, we'd love to make sure everything goes smoothly with your latest order.

To check the current status and confirm that your expedited shipping is applied correctly, could you please email us at service@fishneo.com with your order number? We'll look into it right away and give you a clear update.

Thanks again for your support — we're so lucky to have customers like you!

Warm regards,
The Fishneo Customer Service Team

Resposta da Fishneo

10/03/2026

Dear Thomas Marallo,

Thank you so much for taking the time to leave us a review — and for sharing that great tip about the Search feature! We're glad to hear you found the site fairly easy to navigate.

You're absolutely right — with so many styles to choose from, the Search option is a real time-saver. We really appreciate you pointing that out for other shoppers!

If you ever need help finding something specific, just reach out — we're always happy to help.

Thanks again for being part of the Fishneo family!

Warm regards,
The Fishneo Customer Service Team

Resposta da Fishneo

5/03/2026

Dear Andy W

We're absolutely thrilled to receive your review — thank you so much! 💙

It means the world to us that you're loving the quality and styles, especially the mesh designs. Knowing that you'd recommend us is the best compliment we could ask for.

Thank you for being part of the Fishneo family. We can't wait to have you back!

Warm regards,
The Fishneo Customer Service Team

Resposta da Fishneo

27/02/2026

Dear Yasna Vargas,

Thank you for taking the time to write to us and share what happened. We're truly sorry to hear about your experience with your order. This is not what we want any customer to go through, and we completely understand your frustration.

You're absolutely right that it shouldn't be your problem to deal with a tracking number that appears to be invalid. We need to take responsibility for the information we provide, and in this case, something clearly went wrong.

We've taken note of your case and we're going to review it internally with the relevant team to understand what happened with the tracking number and why you didn't receive the proper help when you asked for it. As soon as we have more information, we'll reach out to you directly.

We appreciate you bringing this to our attention. Your experience helps us improve, and we want to make sure this doesn't happen again.

Please feel free to contact us again if you need any further assistance.

Best regards,
The Fishneo Customer Service Team

Resposta da Fishneo

24/02/2026

Hi, dear,

Thank you so much for taking the time to leave us a review – and for giving us the chance to earn your business!

We're really glad to hear that you found the website easy to navigate and the checkout process smooth. Making sure everything from sizing to payment is clear and hassle-free is something we work hard on, so it's great to know that came through for you.

We also appreciate your honest note about the quality – we completely understand that the true test happens when the items arrive. When your order does land, we'd love to hear what you think. If anything isn't quite right, our team is always here to help.

Thanks again for your support – we hope your order exceeds expectations when it arrives!

Best regards,
The Fishneo Customer Service Team

Resposta da Fishneo

24/02/2026

Dear David,

Thank you for taking the time to share your experience – and I want to start by sincerely apologizing. Reading your review, it's clear we let you down, and that's not the standard we aim for.

You're absolutely right to expect transparency around shipping costs. We never want a customer to feel blindsided or misled, especially after taking the time to reach out to us beforehand. The fact that you did your due diligence and still felt let down is something we take very seriously.

To explain what happened: New Zealand is indeed classified in a different shipping zone for us, which unfortunately results in higher carrier rates than we'd like. That said, your comparison to QWERTY is completely fair – and it highlights that we need to do better.

Your feedback has already prompted us to take a closer look at how we communicate shipping costs upfront, especially for higher-rate zones like New Zealand. We're also reviewing our carrier options to see if we can offer more competitive rates for customers in your region.

We know actions speak louder than words, and we're committed to improving. Thank you again for holding us accountable – it genuinely helps us get better.

Best regards,
The Fishneo Customer Service Team

Resposta da Fishneo

11/02/2026

Dear Geraldine Keams,

We were absolutely thrilled to read your kind words about our collection featuring your favorite artist! It means the world to us that you love how we’ve brought these iconic designs to life—our team puts so much care into every detail, from the print quality to the fabric feel, and it’s incredibly rewarding to hear that it resonates with you.

We’re also delighted that our size chart helped you find the perfect fit, and that you were impressed by our wide range of color choices and style variety. We believe that great style should be accessible to everyone, which is why we work hard to offer diverse options that let you express your unique taste.

Your comment that you “will be back for more” has made our day! We can’t wait to welcome you back to explore our latest drops—we’re always working on new, exciting designs that blend art, culture, and everyday wear.

Thank you again for your support and for being part of our community. If you ever have any questions or need help finding something special, please don’t hesitate to reach out.

Warm regards,
The Fishneo Customer Service Team

Resposta da Fishneo

7/02/2026

Dear Mariace Romestant Medina,

We are sorry to read about the frustrating experience you had with your recent order and the subsequent refund process, and we offer our sincere apologies for the delays in your refund that led to this dissatisfaction.

We recognize there were clear missteps in how your order and refund were handled, including the shipping timeline that did not meet our stated expectations, and the miscommunication around your refund confirmation. These issues fall short of the service standards we aim to uphold at Fishneo, and we regret the stress and inconvenience this has caused you.

Your feedback is extremely valuable to us, and we are taking the points you’ve raised to conduct a thorough internal review of our shipping, refund, and customer service workflows. We are committed to making the necessary improvements to our processes to ensure a smoother experience for all our customers moving forward.

We understand this experience has impacted your trust in our brand, and we respect your perspective on this matter. If you have any further questions or would like to discuss this issue in more detail, please feel free to reach out to us directly at service@fishneo.com, and we will respond to you promptly.

Sincerely,
The Fishneo Customer Service Team

Resposta da Fishneo

4/02/2026

Dear Dianne Sing,

We’re absolutely thrilled to read your lovely review and hear you love our washed long sleeve T-shirts—this means so much to us, especially coming from our loyal repeat customer!

It’s our greatest joy to know our pieces hit the mark for you, and your kind feedback makes all our efforts in crafting comfortable, quality basics totally worthwhile. We truly appreciate you taking the time to share your love for our product on Trustpilot, and for your ongoing support of Fishneo.

As a small thank you for being such an amazing part of our community, next time you’re ready to order, just reach out to us first (via service@fishneo.com or our social media DMs)—we’ll hook you up with a special loyal customer discount as a little treat!

Can’t wait to welcome you back for more great finds, and thank you again for being such a fantastic customer.

Warm regards,
The Fishneo Customer Service Team

Resposta da Fishneo

4/02/2026

Dear Kat,

We sincerely apologize for the great frustration caused by your damaged product and our inadequate follow-up—this falls far short of our service standards, and we take full responsibility for the poor communication in your case.

We are committed to resolving this matter for you promptly. Please send your order number and clear photos of the damaged product to us via our official service email: service@fishneo.com, or reach out to us directly through our social media private messages. Our team will prioritize your case and follow up with a resolution as soon as we receive your details.

Again, we are truly sorry for all the trouble and disappointment this has brought you. We appreciate your patience and look forward to resolving this for you at the earliest opportunity.

Sincerely,
The Fishneo Customer Support Team

Resposta da Fishneo

2/02/2026

Dear Caleb Sousa,
We’re truly sorry for the frustration and worry your missing order and unclear communication has caused you. This reply is 100% human from our Fishneo support team, and we apologize sincerely that our previous messages felt impersonal and unhelpful.

The US phone number we sent is for our US-based international logistics partner, but we failed to explain this clearly to you—and this was a clear oversight on our part. We take full responsibility for this poor communication experience.

Could you please send your order number and the registered email address for your Fishneo account to service@fishneo.com at your earliest convenience? Upon receiving your details, our team will immediately contact the logistics provider to verify the full shipping track of your order and conduct a thorough investigation. We promise to send you a detailed update with a tailored resolution plan within 24 hours, and a dedicated specialist will be assigned to your case to follow up with you every step of the way until this issue is fully resolved.

We take your experience with our brand very seriously, and we thank you for your valuable feedback—it will help us quickly improve our international customer service and avoid similar issues for all our customers.

Once again, we apologize for the inconvenience this has brought you. We look forward to your reply and to resolving this matter for you promptly.

Sincerely,
The Fishneo Customer Support Team

Resposta da Fishneo

30/01/2026

Dear Ally,
Thank you so much for your amazing review—we’re absolutely thrilled to hear you love your new t-shirt and had such a great experience with us!

It means the world to our team that you think the quality is excellent, the website was easy to navigate, and our designs stood out to you. We’re over the moon to know you’re planning to add more pieces to your collection, and we can’t wait to share more great designs with you soon.

Thanks again for choosing Fishneo—we really appreciate your support, and we look forward to your next order!

Warm regards,
The Fishneo Customer Service Team

Resposta da Fishneo

20/01/2026

Dear Matthew

We were so glad to read your lovely review on Trustpilot—thank you for sharing your honest feedback about our designs, shirts, and the cardigan fit!

It truly made our team’s day to hear you love the aesthetics and comfort of our pieces; we work hard to create items that look great and feel great to wear. We also totally get that fit is super personal, and we’re sorry the cardigan feels tight on you, even if your friends think it looks great.

If you’d like to sort this out—whether it’s exchanging for a larger size, getting styling tips to make it feel more relaxed, or discussing other options—please don’t hesitate to reach out to our customer service team. You can contact us via email at service@fishneo.com, and just share your order number with us—we’ll get back to you right away and make this right.

Thank you again for being such a valued customer. We hope to assist you soon!

Warm regards,
The Fishneo Customer Service Team

Resposta da Fishneo

12/01/2026

Dear Kimberly Olivera,
We are truly sorry to hear that your first purchase experience with Fishneo was so disappointing—and we completely understand your frustration. Delivering products that match their descriptions and providing satisfying support is at the core of what we do, so it’s disheartening to know we fell short for you.

We want to clarify that the discount offered earlier was only our initial proposed solution, and it was by no means the only option available to you. We fully respect that this wasn’t what you were looking for to resolve the issue of mismatched product descriptions.

Could you please share your order number with us via our official support email (service@fishneo.com)? Our dedicated customer service team will prioritize your case, review your order details thoroughly, and work out a tailored solution that addresses your concerns appropriately.

Your feedback is incredibly valuable to us—it helps us identify where we need to improve, so we can deliver better experiences for all our customers. We hope you will give us a chance to make this right for you.

Sincerely,
The Fishneo Customer Service Team