Easy selection and payment process. Second purchase within two weeks. Delivery seemed to take longer than expected - would love to receive this current order before 21 April as a go overseas on the... Ver mais
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This t-shirt is comfy and stylish-I'm loving the oversized fit and colour is exactly my vibe. honestly, the quality is top notch for the price, which was a nice surprise. It's held up perfectly throug... Ver mais
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Per my last email to Fishneo: While I understand the want to give the illusion of "customer service" please do not insult me by offering anything other than the standard resolution for selling... Ver mais
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I bought 3 hoodies from Fishneo’s site a couple months ago. Designs are cool, cotton quality is fine, but print quality is absolute trash, it vanishes out super easily, and won’t endure more than 3 w... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Fishneo is inspired by traditional Japanese art and modern streetwear, our designs incorporate symbolic Japanese characters and patterns to create unique, culturally rich garments.
Informações de contacto
3,5
Aceitável
72 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Soft, true-fit distressed tee with excellent service
This distressed cotton shirt is soft, breathable, and true to size—perfect for lounging or casual wear. What made the experience even better was the friendly and helpful customer service. Highly recommend!
7 de outubro de 2025
Opinião espontânea
Resposta da Fishneo
Dear larisa gresen
Thank you so much for this wonderful review — we're genuinely thrilled to hear that you're loving your distressed cotton shirt!
Knowing that it's soft, breathable, and true to size means the world to us. That's exactly the balance we aim for: something you can lounge in comfortably but still feel good wearing out and about. We're so glad it hit the mark for you.
And we especially appreciate you mentioning our customer service team! 💙 We truly believe that how we treat our customers matters just as much as the quality of our products, so hearing that we made your experience even better is the highest compliment we could ask for.
Thank you for taking the time to share your experience — and for recommending us. We'd love to have you back anytime.
Warm regards,
The Fishneo Customer Service Team
No envían las compras!!!
Compré un par de productos hace 2 meses y me dieron un número de seguimiento que a todas luces es falso. Cuando pedí ayuda, simplemente me dijeron que el correo local era el responsable y que no podían hacer nada.
Esto es muy frustrante e injusto. No debería ser mi problema que ellos envíen información incorrecta. Recomiendo no comprar en este sitio, ya que mi envío sigue sin llegar. Espero que otros tengan cuidado si piensan comprar aquí. Para mi criterio esto ya es una estafa!
26 de fevereiro de 2026
Opinião espontânea
Resposta da Fishneo
Dear Yasna Vargas,
Thank you for taking the time to write to us and share what happened. We're truly sorry to hear about your experience with your order. This is not what we want any customer to go through, and we completely understand your frustration.
You're absolutely right that it shouldn't be your problem to deal with a tracking number that appears to be invalid. We need to take responsibility for the information we provide, and in this case, something clearly went wrong.
We've taken note of your case and we're going to review it internally with the relevant team to understand what happened with the tracking number and why you didn't receive the proper help when you asked for it. As soon as we have more information, we'll reach out to you directly.
We appreciate you bringing this to our attention. Your experience helps us improve, and we want to make sure this doesn't happen again.
Please feel free to contact us again if you need any further assistance.
Best regards,
The Fishneo Customer Service Team
Excellent for now!
Website was easy to navigate, purchasing through PayPal a breeze. Prices are good and sizing is well explained.
Postage seems reasonable, will know more when the items arrive.
Can't comment on quality etc as they have only just been ordered and won't be delivered for a while.
17 de fevereiro de 2026
Opinião espontânea
Resposta da Fishneo
Hi, dear,
Thank you so much for taking the time to leave us a review – and for giving us the chance to earn your business!
We're really glad to hear that you found the website easy to navigate and the checkout process smooth. Making sure everything from sizing to payment is clear and hassle-free is something we work hard on, so it's great to know that came through for you.
We also appreciate your honest note about the quality – we completely understand that the true test happens when the items arrive. When your order does land, we'd love to hear what you think. If anything isn't quite right, our team is always here to help.
Thanks again for your support – we hope your order exceeds expectations when it arrives!
Best regards,
The Fishneo Customer Service Team
This is a shameful company that clearly…
This is a shameful company that clearly is making a dollar wherever they can. I communicated with them pre confirming an order at the excessively high postage and packing. The shirt was $39NZD but the postage was $50NZD. They claimed it was because NZ was in a different zone. I pointed out that a shirt from QWERTY ( a reputable online T shirt company) on its now to me cost $9.90 NZD. Evidence given. DO NOT USE THIS COMPANY
12 de fevereiro de 2026
Opinião espontânea
Resposta da Fishneo
Dear David,
Thank you for taking the time to share your experience – and I want to start by sincerely apologizing. Reading your review, it's clear we let you down, and that's not the standard we aim for.
You're absolutely right to expect transparency around shipping costs. We never want a customer to feel blindsided or misled, especially after taking the time to reach out to us beforehand. The fact that you did your due diligence and still felt let down is something we take very seriously.
To explain what happened: New Zealand is indeed classified in a different shipping zone for us, which unfortunately results in higher carrier rates than we'd like. That said, your comparison to QWERTY is completely fair – and it highlights that we need to do better.
Your feedback has already prompted us to take a closer look at how we communicate shipping costs upfront, especially for higher-rate zones like New Zealand. We're also reviewing our carrier options to see if we can offer more competitive rates for customers in your region.
We know actions speak louder than words, and we're committed to improving. Thank you again for holding us accountable – it genuinely helps us get better.
Best regards,
The Fishneo Customer Service Team
Love these choices for one of my…
Love these choices for one of my favorite artists!
I was able to find the right size with the available size chart and thanks for that. I was also impressed by all the color choices and variety of styles. I will be back for more.
10 de fevereiro de 2026
Opinião espontânea
Resposta da Fishneo
Dear Geraldine Keams,
We were absolutely thrilled to read your kind words about our collection featuring your favorite artist! It means the world to us that you love how we’ve brought these iconic designs to life—our team puts so much care into every detail, from the print quality to the fabric feel, and it’s incredibly rewarding to hear that it resonates with you.
We’re also delighted that our size chart helped you find the perfect fit, and that you were impressed by our wide range of color choices and style variety. We believe that great style should be accessible to everyone, which is why we work hard to offer diverse options that let you express your unique taste.
Your comment that you “will be back for more” has made our day! We can’t wait to welcome you back to explore our latest drops—we’re always working on new, exciting designs that blend art, culture, and everyday wear.
Thank you again for your support and for being part of our community. If you ever have any questions or need help finding something special, please don’t hesitate to reach out.
Warm regards,
The Fishneo Customer Service Team
So comfortable and stylish: the anime print is a standout
I recently purchased the Fishneo's T-Shirt in Black, size 2XL, and I couldn’t be happier! It has a smooth, silky feel, and the fit is just perfect. The subtle acid wash gives it a cool, lived-in vintage vibe, while the Japanese anime-inspired print adds a playful and unique touch—definitely a conversation starter! Made from breathable, soft cotton, it’s incredibly comfortable all day long, whether I’m out exploring or relaxing at home. The oversized cut is exactly what I wanted: relaxed but still stylish, never sloppy. It pairs effortlessly with jeans or shorts, and has quickly become one of my favorite go-to tees. Overall, a standout piece—well-made, full of character, and totally wearable.
5 de fevereiro de 2026
Resposta da Fishneo
Dear Sonia Boudjelda,
Thank you so much for your thoughtful, detailed review of our black 2XL T-shirt—we’re absolutely thrilled it’s become one of your favorite go-to tees!
We’re over the moon to hear you love every detail: the smooth, breathable cotton fabric, the perfect oversized relaxed (but never sloppy) fit, the subtle acid wash vintage vibe, and that our Japanese anime-inspired print is a fun, unique conversation starter. This is exactly the wearable, characterful style we strive to create at Fishneo, and it means the world that it checks all the boxes for you.
Thank you again for your amazing support—we can’t wait to welcome you back for more stylish, one-of-a-kind pieces that match your vibe!
Sincerely,
The Fishneo Customer Service Team
Get these! Great quality!
Absolutely love these shirts—they’re such a great find! At first glance, they look nice and substantial, but they’re actually super lightweight, so soft and breathable to wear all day long. The acid wash finish is chef’s kiss—the quality is incredible and it’s so on-trend, total fashion win! On top of the amazing product, the shipping was surprisingly fast and arrived right on schedule, no delays at all. And I have to mention the customer service team—they’re responsive, friendly and so helpful, making the whole buying experience seamless from start to finish. 100% recommend it, definitely grab these shirts if you’re on the fence!
4 de fevereiro de 2026
Resposta da Fishneo
Dear James Hernandez,
Thank you so much for taking the time to share such an amazing review of our shirts and your entire shopping experience with Fishneo—we truly appreciate your kind words and detailed feedback, and they’ve made our team’s day!
It means the world to us that you love the quality, fit, and lightweight, breathable feel of the acid wash shirts, as well as how on-trend they are. We put so much care into crafting pieces that check all the boxes for style and comfort, and it’s incredibly rewarding to hear that our efforts have resonated with you. We’re also thrilled to know our fast, on-schedule shipping and responsive, friendly customer service made your buying experience seamless from start to finish; this is the standard we strive to uphold for every single one of our customers, and your feedback reaffirms we’re on the right track.
We’re so glad you’ve found your new favorite shirts and that you’re happy to recommend us—your support is the best gift we could ask for, and we can’t wait to welcome you back for more great styles and smooth shopping experiences in the future!
Sincerely,
The Fishneo Customer Service Team
CRIMINAL SCAMMERS! Two months of fraud, fake refunds, and extortion!
This is my THIRD review because Fishneo only acts when exposed. Do not believe their manipulative replies; they are professional liars. I placed my order on December 6th for Christmas gifts. After two months of waiting for a "5-7 day shipping" promise, I was forced to cancel.
They tried to extort and blackmail me by claiming the cancellation was "voluntary" to justify stealing my money. They initially tried to withhold a 15% fee for an order they never even proved was "in production." After a long fight, they "lowered" it to 10%, acting as if they were doing me a "favor" instead of what they are actually doing: STEALING. They never provided a single shred of evidence that any work had been done.
The level of fraud is staggering:
• Document Fraud: On January 19th, they sent an official email claiming the refund was processed. IT WAS A TOTAL LIE.
• Manipulation: They ignored my emails, blocked me on all social media, and blacklisted my email address to silence me.
• The "Magic" Refund: Only after I exposed them on Trustpilot for the second time they finally did process the 90% refund on February 2nd—coincidentally the same day of my post.
The money only arrived today to our account.
• Fake Excuses: They now claim the January 19th email was just a "request," contradicting their own previous confirmation.
They are thieves who hold your money hostage and use fake "internal processes" as an excuse for fraud.
They are experts at "stalling." They deliberately drag out the process with fake promises and fake refund confirmations to make you wait until the legal timeframe for a bank chargeback expires. They want to exhaust your patience and your legal rights before you realize the money is never coming. It is a calculated, predatory tactic to ensure they can keep your stolen funds forever. FISHNEO IS A SCAM. STAY AWAY.
P.S. Don’t be fooled by any positive reviews you see here. It is painfully obvious they are TOTAL FAKES, systematically posted only when they receive a wave of negative reviews to drown out the truth. They are manipulating their rating just as they manipulate their customers. Look at the real stories of theft and blocked accounts, not their paid or bot-generated "5-star" lies.
6 de fevereiro de 2026
Opinião espontânea
Resposta da Fishneo
Dear Mariace Romestant Medina,
We are sorry to read about the frustrating experience you had with your recent order and the subsequent refund process, and we offer our sincere apologies for the delays in your refund that led to this dissatisfaction.
We recognize there were clear missteps in how your order and refund were handled, including the shipping timeline that did not meet our stated expectations, and the miscommunication around your refund confirmation. These issues fall short of the service standards we aim to uphold at Fishneo, and we regret the stress and inconvenience this has caused you.
Your feedback is extremely valuable to us, and we are taking the points you’ve raised to conduct a thorough internal review of our shipping, refund, and customer service workflows. We are committed to making the necessary improvements to our processes to ensure a smoother experience for all our customers moving forward.
We understand this experience has impacted your trust in our brand, and we respect your perspective on this matter. If you have any further questions or would like to discuss this issue in more detail, please feel free to reach out to us directly at service@fishneo.com, and we will respond to you promptly.
Sincerely,
The Fishneo Customer Service Team
Love the washed long sleeve T shirts!
3 de fevereiro de 2026
Opinião espontânea
Resposta da Fishneo
Dear Dianne Sing,
We’re absolutely thrilled to read your lovely review and hear you love our washed long sleeve T-shirts—this means so much to us, especially coming from our loyal repeat customer!
It’s our greatest joy to know our pieces hit the mark for you, and your kind feedback makes all our efforts in crafting comfortable, quality basics totally worthwhile. We truly appreciate you taking the time to share your love for our product on Trustpilot, and for your ongoing support of Fishneo.
As a small thank you for being such an amazing part of our community, next time you’re ready to order, just reach out to us first (via service@fishneo.com or our social media DMs)—we’ll hook you up with a special loyal customer discount as a little treat!
Can’t wait to welcome you back for more great finds, and thank you again for being such a fantastic customer.
Warm regards,
The Fishneo Customer Service Team
This company is a total scam
This company is a total scam. They sent me a damaged product and refuse to issue a refund. I’ve sent numerous emails, and they always deflect when responding and demonstrate very poor ethics. I’ll be taking further action, especially after reading a report that describes them as a company that engages in fraudulent activities. Stay away from them!
19 de janeiro de 2026
Opinião espontânea
Resposta da Fishneo
Dear Kat,
We sincerely apologize for the great frustration caused by your damaged product and our inadequate follow-up—this falls far short of our service standards, and we take full responsibility for the poor communication in your case.
We are committed to resolving this matter for you promptly. Please send your order number and clear photos of the damaged product to us via our official service email: service@fishneo.com, or reach out to us directly through our social media private messages. Our team will prioritize your case and follow up with a resolution as soon as we receive your details.
Again, we are truly sorry for all the trouble and disappointment this has brought you. We appreciate your patience and look forward to resolving this for you at the earliest opportunity.
Sincerely,
The Fishneo Customer Support Team
Scam
My order is missing, they sent me some US phone number (I live abroad) without much explanation and that was it. Also their replies here are most certainly AI lol.
22 de janeiro de 2026
Opinião espontânea
Resposta da Fishneo
Dear Caleb Sousa,
We’re truly sorry for the frustration and worry your missing order and unclear communication has caused you. This reply is 100% human from our Fishneo support team, and we apologize sincerely that our previous messages felt impersonal and unhelpful.
The US phone number we sent is for our US-based international logistics partner, but we failed to explain this clearly to you—and this was a clear oversight on our part. We take full responsibility for this poor communication experience.
Could you please send your order number and the registered email address for your Fishneo account to service@fishneo.com at your earliest convenience? Upon receiving your details, our team will immediately contact the logistics provider to verify the full shipping track of your order and conduct a thorough investigation. We promise to send you a detailed update with a tailored resolution plan within 24 hours, and a dedicated specialist will be assigned to your case to follow up with you every step of the way until this issue is fully resolved.
We take your experience with our brand very seriously, and we thank you for your valuable feedback—it will help us quickly improve our international customer service and avoid similar issues for all our customers.
Once again, we apologize for the inconvenience this has brought you. We look forward to your reply and to resolving this matter for you promptly.
Sincerely,
The Fishneo Customer Support Team
Really excellent quality of the t…
Really excellent quality of the t shirt! Website was simple and easy to navigate, really love the designs they offer and will
Definitely be looking to add to my collection!
29 de janeiro de 2026
Opinião espontânea
Resposta da Fishneo
Dear Ally,
Thank you so much for your amazing review—we’re absolutely thrilled to hear you love your new t-shirt and had such a great experience with us!
It means the world to our team that you think the quality is excellent, the website was easy to navigate, and our designs stood out to you. We’re over the moon to know you’re planning to add more pieces to your collection, and we can’t wait to share more great designs with you soon.
Thanks again for choosing Fishneo—we really appreciate your support, and we look forward to your next order!
Warm regards,
The Fishneo Customer Service Team
I love so many of the designs
I love so many of the designs. They're amazing. And the shirts actually feel really nice. My only issue is that the cardigan is a little on the tight side. A lot of my friends say it looks okay. But it just feels tight on me.
15 de janeiro de 2026
Opinião espontânea
Resposta da Fishneo
Dear Matthew
We were so glad to read your lovely review on Trustpilot—thank you for sharing your honest feedback about our designs, shirts, and the cardigan fit!
It truly made our team’s day to hear you love the aesthetics and comfort of our pieces; we work hard to create items that look great and feel great to wear. We also totally get that fit is super personal, and we’re sorry the cardigan feels tight on you, even if your friends think it looks great.
If you’d like to sort this out—whether it’s exchanging for a larger size, getting styling tips to make it feel more relaxed, or discussing other options—please don’t hesitate to reach out to our customer service team. You can contact us via email at service@fishneo.com, and just share your order number with us—we’ll get back to you right away and make this right.
Thank you again for being such a valued customer. We hope to assist you soon!
Warm regards,
The Fishneo Customer Service Team
if i could give this a 0 i would their…
if i could give this a 0 i would their description to any of their items doesn’t match i tried the customer service email and they could only offer me discount from their store which i did not want who would trust a site again after their first purchase once again this store sucks and don’t waste your money on here
29 de dezembro de 2025
Opinião espontânea
Resposta da Fishneo
Dear Kimberly Olivera,
We are truly sorry to hear that your first purchase experience with Fishneo was so disappointing—and we completely understand your frustration. Delivering products that match their descriptions and providing satisfying support is at the core of what we do, so it’s disheartening to know we fell short for you.
We want to clarify that the discount offered earlier was only our initial proposed solution, and it was by no means the only option available to you. We fully respect that this wasn’t what you were looking for to resolve the issue of mismatched product descriptions.
Could you please share your order number with us via our official support email (service@fishneo.com)? Our dedicated customer service team will prioritize your case, review your order details thoroughly, and work out a tailored solution that addresses your concerns appropriately.
Your feedback is incredibly valuable to us—it helps us identify where we need to improve, so we can deliver better experiences for all our customers. We hope you will give us a chance to make this right for you.
Sincerely,
The Fishneo Customer Service Team
SCAM COMPANY
Please don't give fishneo another dollar.
The AI images on their site look nice but nothing like the actual products.
I bought a sweatshirt for my wife's Christmas present. If I had had another backup gift I would have laughed upon unboxing the dishrag. The colors in the printing were faded as though they had been through a washing machine for the last 10 years, with horizontal lines throughout the garment, like a printed page fresh off a printer with an empty ink cartridge. You hold this thing up to the light and it's SHEER. It's an amazing feat of manufacturing that any machine could actually print upon this fabric without ripping through it like a wet paper towel. I called it a dishrag, but I just know if I tried to actually wash a dish with it, it would likely dissolve into fragments like pencil shavings.
I politely tried to return it which they agreed to provided I pay for shipping. Fair enough, however USPS tells me it will cost $600 to ship this back to China. To their credit, Fishneo offered to give me a 30% discount off a different product. No thanks! I already procured better quality cleaning rags from Dollar Tree.
This is the fishneo grift; don't support it and don't help this company stay in business.
4 de janeiro de 2026
Opinião espontânea
Resposta da Fishneo
Dear Jerry Hodges,
Thank you for taking the time to share your recent shopping experience and provide such detailed feedback. We sincerely apologize that the sweatshirt did not meet your expectations and fully understand your disappointment—we certainly don't want our customers to have this experience.
We apologize that you felt your order did not match the product on our website, and this makes us realize that we still have room for improvement in ensuring that every product reflects the quality and color that customers see on the website. Your feedback regarding the print and workmanship has been submitted to our product and design teams, who will strengthen their pre-shipment inspection process to prevent similar situations from happening again.
We also sincerely apologize for the cross-border return shipping costs you incurred—international logistics costs often fluctuate significantly and frequently exceed expectations, which we understand exacerbates your disappointment. We have offered a 30% discount in hopes of compensating for your loss, but we understand that this is not the solution you would expect.
Your satisfaction is at the heart of everything we do, and we hope to find a way to properly resolve your issue without incurring high return costs. Please contact our professional customer support team directly: service@fishneo.com. Our team is ready to listen to your feedback and work with you to find a fair and reasonable solution.
At Fishneo, we value every customer's voice. Feedback like yours helps us grow and improve our processes to provide better products and a better user experience. We hope you will give us a chance to rectify this.
Sincerely,
The Fishneo Customer Service Team
Scam artists selling unlicensed product…
Scam artists selling unlicensed product that never ships. Placed an order a month ago, still haven’t received, have no tracking information, official responses are all “it’s still
processing”.
8 de dezembro de 2025
Opinião espontânea
Resposta da Fishneo
Dear Mark Gilson,
We are sincerely sorry to hear about your frustrating order experience—this is not the standard we strive to deliver at Fishneo, and we take your concerns extremely seriously.
We want to clarify that Fishneo is a legally compliant brand, and all our products are fully licensed and sourced directly from authorized suppliers. The delay in your shipment and lack of tracking information are highly unusual, and we are eager to get to the bottom of this immediately for you.
Could you please share your order number with us via our official support email (service@fishneo.com)? Our dedicated customer service team will prioritize your case, conduct a full investigation into the order status, and provide you with a detailed update within 24 hours.
We understand your disappointment and frustration, and we are committed to resolving this matter to your satisfaction. Thank you for your patience as we work to fix this for you.
Sincerely,
The Fishneo Customer Team
The pull is perfect
The pull is perfect, comfortable and beautiful
29 de dezembro de 2025
Opinião espontânea
Resposta da Fishneo
Dear Howard Dominguez,
Thank you so much for taking the time to share your wonderful review on Trust—we’re absolutely thrilled to read your kind words! 🥰 It means the world to the entire Fishneo team that you love the fit (perfect pull, yes!), comfort, and beauty of our piece—knowing we’ve crafted something that brings you joy is why we do what we do.
Genuine feedback like yours isn’t just thoughtful—it’s our greatest motivation to keep refining styles that feel tailor-made for you. We truly value your support, and every positive note reminds us to keep delivering the quality and design you deserve.
As a small token of our gratitude, we’ve added a special 15% off coupon for your next purchase, please kindly contact us if you want to place another order—here’s to more stylish, comfortable finds that you’ll adore!
If you ever have questions, need styling tips, or want to share more of your looks, we’re always here. Stay tuned for exciting new arrivals—we can’t wait to surprise you with more pieces you’ll love.
Warmest thanks again for being such an amazing part of the Fishneo family!
Best regards,
The Fishneo Customer Team
Long shipping times, poor quality, poor customer service.
Way overpriced for what I got.
Shipping took over 20 days to show up. The tracking number they give doesn't help much either
I bought two sweaters and a T-shirt. What showed up was three T-shirts. The "sweaters" have a poor quality sweater print on a long sleeve T-shirt.
EDIT: Finally got a resolution. The company expects you to pay shipping back to China. Nearly the entire amount they would refund just to ship faulty merchandise. It took a lot of back and forth to even get to that point! Trying a Paypal dispute but it's looking like I'm not getting a refund.
DO NOT BUY FROM THIS COMPANY!!
24 de dezembro de 2025
Opinião espontânea
Resposta da Fishneo
Dear Lindsey
Thank you for sharing your honest feedback—we are truly sorry to hear your order did not meet your expectations, and we apologize sincerely for the overpriced feeling, delayed shipping, unhelpful tracking, and the incorrect items you received.
It’s completely unacceptable that the sweaters you ordered arrived as printed long-sleeve T-shirts, and that your order was wrong. We are immediately reviewing our order fulfillment and quality control processes to prevent this from happening again, and we’re working with our logistics team to improve tracking updates for all shipments.
Please contact our customer service team at service@fishneo.com or our official Facebook page with your order number. We will work closely with you to find a satisfactory solution that addresses all your concerns.
We value your feedback and are committed to doing better. We hope to have the chance to make this right for you.
Best regards,
The Fishneo Customer Service
AVOID
This is the worst online shopping experience I’ve ever had.
I placed an order in early November. After weeks with no proactive updates and the order still marked as “processing,” I requested cancellation and a refund before the parcel entered physical transit.
Despite this, the seller shipped the order days later and repeatedly refused to cancel or refund, insisting I wait for delivery and then return the item. Tracking shows that at the time of cancellation only a label existed; the parcel was not picked up or accepted by a carrier until days later.
Their chosen courier (Evri) then failed to follow basic delivery instructions and left the parcel unattended outside without making any attempt to contact us. The parcel is now missing. The seller is refusing a refund and claiming they “cannot file a claim,” attempting to shift responsibility onto the customer despite being the sender.
Customer service has been consistently dismissive and abrasive, repeatedly ignoring the timeline, tracking evidence, and delivery failure.
This reflects a complete lack of accountability and basic consumer fairness. Avoid this company.
23 de dezembro de 2025
Opinião espontânea
Resposta da Fishneo
Dear Rufus Tolbridge,
We are truly sorry to hear about your terrible shopping experience—from delayed order updates, unhonored cancellation requests, lost parcel due to courier negligence, to dismissive customer service. This falls far below our standards, and we take full accountability for every misstep.
We are immediately reviewing our order cancellation policies, re-evaluating our partnership with Evri, and retraining our customer service team to prevent repeat issues.
We are currently unable to find the order number using your name. To resolve this properly, please contact us via service@fishneo.com or our official Facebook page with your order number. Our team will work closely with you to find a satisfactory solution that addresses your concerns.
We deeply regret the stress and frustration we’ve caused. Your feedback is critical to our improvement, and we hope to have the chance to make this right.
Sincerely,
The Fishneo Management Team
Rubbish
Rubbish, cheap product. Nothing like the photo on the website, very disappointed. Took forever to ship too.
22 de dezembro de 2025
Opinião espontânea
Resposta da Fishneo
Dear Luke Hall
Thank you for sharing your valuable feedback—we sincerely regret that your purchase experience fell short of your expectations. We are truly sorry for the disappointment caused by the product not matching our website imagery and its below-standard quality.
This falls far short of the quality and service standards we uphold, and we’re committed to resolving this to your satisfaction. Please email our customer service team at service@fishneo.com with your order number—we’ll work diligently to find a solution that fully addresses your concerns.
We greatly value your input, and would you kindly share photos of the received product to help us better assess the issue? We’re already initiating a thorough quality inspection of our inventory, as your feedback is invaluable in driving our ongoing improvement efforts—we’re determined to do better.
We hope you’ll give us the opportunity to make amends for this unpleasant experience and restore your trust in Fishneo. Please don’t hesitate to reach out with any questions—we’re here to assist promptly.
Best regards,
Fishneo Customer Service Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.