Communication with the staff was good, we were kept up to date with when the car would be taken in and its progress while being repaired. The finished repair is absolutely 100% completed and there is... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Car was being repaired through insurance due to accident. Excellent and friendly service from reception to managerial staff. Car was in garage for 8 days and I was kept informed throughout the proce... Ver mais
A empresa respondeu
Office staff friendly. Service ok but communcation by phone & on tracker could have been better and more accurate. Efficency & organistation of parts & repairs could be improved. Cancelled first date... Ver mais
A empresa respondeu
Repair done excellent result kept informed throughout the repair with estimated date of completion. Complete a day early so really pleased to get our car back looking like new
A empresa respondeu
Informações sobre a empresa
Sobre Fix Auto UK - Fix Auto Aberdeen
Escrito pela empresa
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Escrito pela empresa
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Informações de contacto
Mugiemoss Road, Bucksburn, AB21 9NP, Aberdeen, Reino Unido
- 01224 716 961
4,4
Excelente
260 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Repair carried out to a high standard
Repair carried out to a high standard, plenty of communication from the team with updates on when the car would be ready.
13 de maio de 2026
Resposta da Fix Auto UK - Fix Auto Aberdeen
We're so pleased to hear about your positive experience with our team and the high standard of repair. Thank you for your feedback!
Professional and received frequent…
Professional and received frequent updates on work being done on car.
1 issue was that they could not supply courtesy car for over a week, which was part of insurance policy . Far from ideal.
22 de abril de 2026
Resposta da Fix Auto UK - Fix Auto Aberdeen
We appreciate your feedback regarding our professional service and updates. We regret the inconvenience caused by the courtesy car delay and are reviewing our processes.
Wonderful service
Wonderful service. I have used fix auto twice. I highly recommend fix auto. They always deliver top notch service. Starting from evaluating the repair followed by communication updates on a regular basis is very much appreciated. Any request on bringing the delivery schedule forward is always attempted to be met. Kudos to the entire team.
27 de abril de 2026
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Aberdeen
We appreciate you taking the time to leave us a review. We're happy to hear that you were pleased with our service and that you highly recommend us. It's great to know you appreciated the repair evaluation, communication, and our attempts to meet your requests.
Quick and efficient with all aspects of…
Quick and efficient with all aspects of from reception to the workshop , hassle free
22 de abril de 2026
Resposta da Fix Auto UK - Fix Auto Aberdeen
We appreciate you taking the time to leave us this fantastic review. We are happy to hear that you found our service quick, efficient, and hassle-free.
Service, communication & efficency could be better
Office staff friendly. Service ok but communcation by phone & on tracker could have been better and more accurate. Efficency & organistation of parts & repairs could be improved. Cancelled first date to put car in as part not there in time. Then when part in and car taken in 6th April took 3 weeks to repair, seemed to be sitting in queue for workshop a long time before looked at. Not ideal as had to put courtesy car back as too big for me and automatic handbrake, not confident with.
24 de abril de 2026
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Aberdeen
We appreciate your feedback. We're sorry the communication and repair process fell short of expectations, especially regarding the delays and courtesy car. We'll review our processes for parts management, repair scheduling, and communication to improve our service.
Utter shambles .
Utter shambles .. they took my car in 9th March .. small job .. scratch on bumper .. chased & chased .. part only came in yesterday .. took my car to the garage only to be told the clips were missing !!!
Needed my car so took it away .. still don’t know when it’ll be fixed !!??
7 de abril de 2026
Resposta da Fix Auto UK - Fix Auto Aberdeen
We're very sorry to hear about the issues and delays with your bumper repair. We know it's frustrating when a small job takes longer than expected, especially with missing parts. We'll look into what happened and work to prevent this in the future. Thanks for your feedback.
Was kept update on progress of repair…
Was kept update on progress of repair and car was returned to a day earlier than quoted.
Front office staff very friendly when put car in for repair and also when collected.
21 de abril de 2026
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Aberdeen
We're so glad to hear you were updated on your repair and that your car was returned early! It's great to know our front office staff were friendly during your visits.
This place is not good
This place is not good. Too much stock and a big backlog of cars. Courtesy car provided was dented and too small for our needs.
Customer service was ok, but employees stressed out. Repair was fine.
9 de abril de 2026
Resposta da Fix Auto UK - Fix Auto Aberdeen
We appreciate you taking the time to share your experience. We regret to hear about the vehicle and the stress you observed. We'll review your feedback to improve our services. But... if we were "not" good, we would not be busy :)
The repair was completed to a high…
The repair was completed to a high standard; the car feels like new.
6 de abril de 2026
Resposta da Fix Auto UK - Fix Auto Aberdeen
We're happy to hear the repair met your expectations and your car feels like new again. Thank you for your positive feedback!
Great service
Great service, great communications throughout the whole process. Flawless.
30 de março de 2026
Resposta da Fix Auto UK - Fix Auto Aberdeen
We appreciate you taking the time to leave us a review. We're happy to hear you received great service and communications throughout.
Good communication on progress of…
Good communication on progress of repair and staff helpfull when contacted. Repair took longer than forecast but quality was good.
23 de março de 2026
Resposta da Fix Auto UK - Fix Auto Aberdeen
We appreciate your feedback and are happy to hear about your experience with our team's communication. We regret that the repair took longer than expected, but we're glad the quality was good.
Very unprofessional
They asked us to hand the car in and advised it would be repaired within 7–10 days. However, after 5 days, the car was still sitting there with no progress, and they didn’t even have the required part. Now they’re saying it could take weeks.
It feels like they just wanted to secure the job first, then delay without any proper planning or communication.
30 de março de 2026
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Aberdeen
See below, I believe this review to be false and not related to our business..... enough said!
Tuesday 31 March at 15:33 | Fix Auto UK
Request sent
You asked for this reviewer’s full name, email address, phone number, and order details. They have until Friday 3 April at 16:00 to respond.
Friday 3 April at 16:00
No response received
The reviewer didn’t respond to your request within the 3-day period.
My car was booked in there by my…
My car was booked in there by my insurance company. They took two months to get my car in, then they cancelled my appointment, because they didn’t have the parts. This meant that I had to change the day that I’d taken off, which I had to take, because they gave me a ridiculous check in time of 1pm. Then my car was there for 17 days. They dropped it off when I was at work, but when I came home, I looked under the car, and they hadn’t even replaced the broken parts. Now I’m in touch with my insurance company to try and rectify this. Avoid at all costs. Insurance company paid for all the work, I paid my excess, and only half the work completed. Please note all companies, your customers aren’t stupid!
27 de março de 2026
Resposta da Fix Auto UK - Fix Auto Aberdeen
We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating delays and scheduling changes can be, especially when they impact your work and personal time. Unfortunately, on this occasion, the repair was affected by parts availability issues outside of our direct control. While we always aim to proceed as planned, sometimes suppliers are unable to deliver components within the expected timeframe, and this can result in appointments needing to be rescheduled.
Regarding the repair itself, we take concerns about incomplete work very seriously. The vehicle would not normally be returned unless repairs were completed to the agreed standard, so we are keen to investigate this further. It’s possible there may have been a misunderstanding around the scope of work authorised by the insurer versus what was visible or expected.
Please feel free to contact us directly as well so we can look into your case in detail and work towards putting things right.
Friendly staff but long delays/ waiting for repairs.
Initial engagement was good. Took longer than expected to collect the vehicle for repairs. Even after collection, it went in queue and few more days were spent in workshop before starting repairs. Communication throughout this process needs improvement. Finally repair quality/workmanship was good.
17 de março de 2026
Resposta da Fix Auto UK - Fix Auto Aberdeen
We appreciate your feedback and are glad the repair quality met your expectations. We apologise for the delays in collecting your vehicle and the communication issues you experienced. We'll review our processes to improve the overall experience.
A job well done and car valeted which I…
A job well done and car valeted which I did not expect
10 de março de 2026
Resposta da Fix Auto UK - Fix Auto Aberdeen
We're happy you're pleased with the work and the unexpected valet. Thank you for your positive feedback and for choosing us!
Rob and the team are brilliant
Rob and the team are brilliant. Made life really easy and talked me through the hole process. I was well kept up to date and from start to finish the level of professionalism was top level and will be recommending the team there for years to come.
6 de março de 2026
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Aberdeen
We appreciate you taking the time to leave us such a great review! We're happy to hear that you found our team helpful and professional, and that you were well-informed throughout the process.
Very accommodating
Very accommodating, great service. Couldn't recommend enough. Quality of work was great and the communication throughout was second to none. Thank you!
20 de novembro de 2025
Resposta da Fix Auto UK - Fix Auto Aberdeen
We appreciate your recommendation and are happy to hear you received great service. It's great to know you were satisfied with our team's work quality and communication.
Resposta da Fix Auto UK - Fix Auto Aberdeen
We appreciate you taking the time to leave us a review. We are so glad you were pleased with our quick and efficient service and being well-informed.
Very good service by the company keeped…
Very good service by the company keeped me well informed had a long wait to get parts from Jeacoo
3 de março de 2026
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Aberdeen
We appreciate your review and are glad you received good service and were well-informed. We acknowledge the delay in obtaining parts. Thank you.
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