Fix Auto Aberdeen kept me informed of the status of the repair, and the car was ready for collection 3 days earlier than expected which was good. The repairs were excellent. Initially one of the dir... Ver mais
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Leia as opiniões dos outros
Professional and received frequent updates on work being done on car. 1 issue was that they could not supply courtesy car for over a week, which was part of insurance policy . Far from ideal.
A empresa respondeu
Wonderful service. I have used fix auto twice. I highly recommend fix auto. They always deliver top notch service. Starting from evaluating the repair followed by communication updates on a regular b... Ver mais
A empresa respondeu
Great service from day one, lovely staff, good updates. My car is ready to collect today so can't comment on the actual work but if it's anything to go by my experience this far I'm sure it will be ex... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Escrito pela empresa
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Informações de contacto
Mugiemoss Road, Bucksburn, AB21 9NP, Aberdeen, Reino Unido
- 01224 716 961
4,4
Excelente
248 opiniões
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Very unprofessional
They asked us to hand the car in and advised it would be repaired within 7–10 days. However, after 5 days, the car was still sitting there with no progress, and they didn’t even have the required part. Now they’re saying it could take weeks.
It feels like they just wanted to secure the job first, then delay without any proper planning or communication.
30 de março de 2026
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Aberdeen
See below, I believe this review to be false and not related to our business..... enough said!
Tuesday 31 March at 15:33 | Fix Auto UK
Request sent
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Friday 3 April at 16:00
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The reviewer didn’t respond to your request within the 3-day period.
My car was booked in there by my…
My car was booked in there by my insurance company. They took two months to get my car in, then they cancelled my appointment, because they didn’t have the parts. This meant that I had to change the day that I’d taken off, which I had to take, because they gave me a ridiculous check in time of 1pm. Then my car was there for 17 days. They dropped it off when I was at work, but when I came home, I looked under the car, and they hadn’t even replaced the broken parts. Now I’m in touch with my insurance company to try and rectify this. Avoid at all costs. Insurance company paid for all the work, I paid my excess, and only half the work completed. Please note all companies, your customers aren’t stupid!
27 de março de 2026
Resposta da Fix Auto UK - Fix Auto Aberdeen
We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating delays and scheduling changes can be, especially when they impact your work and personal time. Unfortunately, on this occasion, the repair was affected by parts availability issues outside of our direct control. While we always aim to proceed as planned, sometimes suppliers are unable to deliver components within the expected timeframe, and this can result in appointments needing to be rescheduled.
Regarding the repair itself, we take concerns about incomplete work very seriously. The vehicle would not normally be returned unless repairs were completed to the agreed standard, so we are keen to investigate this further. It’s possible there may have been a misunderstanding around the scope of work authorised by the insurer versus what was visible or expected.
Please feel free to contact us directly as well so we can look into your case in detail and work towards putting things right.
Friendly staff but long delays/ waiting for repairs.
Initial engagement was good. Took longer than expected to collect the vehicle for repairs. Even after collection, it went in queue and few more days were spent in workshop before starting repairs. Communication throughout this process needs improvement. Finally repair quality/workmanship was good.
17 de março de 2026
Resposta da Fix Auto UK - Fix Auto Aberdeen
We appreciate your feedback and are glad the repair quality met your expectations. We apologise for the delays in collecting your vehicle and the communication issues you experienced. We'll review our processes to improve the overall experience.
A job well done and car valeted which I…
A job well done and car valeted which I did not expect
10 de março de 2026
Resposta da Fix Auto UK - Fix Auto Aberdeen
We're happy you're pleased with the work and the unexpected valet. Thank you for your positive feedback and for choosing us!
Rob and the team are brilliant
Rob and the team are brilliant. Made life really easy and talked me through the hole process. I was well kept up to date and from start to finish the level of professionalism was top level and will be recommending the team there for years to come.
6 de março de 2026
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Aberdeen
We appreciate you taking the time to leave us such a great review! We're happy to hear that you found our team helpful and professional, and that you were well-informed throughout the process.
Very accommodating
Very accommodating, great service. Couldn't recommend enough. Quality of work was great and the communication throughout was second to none. Thank you!
20 de novembro de 2025
Resposta da Fix Auto UK - Fix Auto Aberdeen
We appreciate your recommendation and are happy to hear you received great service. It's great to know you were satisfied with our team's work quality and communication.
Resposta da Fix Auto UK - Fix Auto Aberdeen
We appreciate you taking the time to leave us a review. We are so glad you were pleased with our quick and efficient service and being well-informed.
Very good service by the company keeped…
Very good service by the company keeped me well informed had a long wait to get parts from Jeacoo
3 de março de 2026
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Aberdeen
We appreciate your review and are glad you received good service and were well-informed. We acknowledge the delay in obtaining parts. Thank you.
Review of the garage service …
I thought the garage carried out a very professional job in completing my repairs. The process was easy to go through and the updates on progress was good. My only disappointment was the length of time between 1st inspection of the car damage and the job being completed. I understand this was mainly due to the amount of work the garage is handling.
19 de fevereiro de 2026
Resposta da Fix Auto UK - Fix Auto Aberdeen
We're glad the repair process and updates met your expectations. We acknowledge your disappointment with the timeframe between inspection and completion. We appreciate your patience, as we strive to manage our workload effectively. Thank you for your feedback.
Resposta da Fix Auto UK - Fix Auto Aberdeen
Thank you for the 5* review 😊
Good communication
16 de fevereiro de 2026
Resposta da Fix Auto UK - Fix Auto Aberdeen
Thank you for the kind review 😊
Super helpful service
2nd time I've dealt with this garage. Always very friendly and helpful service. I was needing my car back as part of a trade in for a new car. As it was a small repair job the staff were very helpful in getting the job done and the car back to me next day. Would recommend them to anyone
17 de fevereiro de 2026
Resposta da Fix Auto UK - Fix Auto Aberdeen
We appreciate you choosing us again! We're happy to hear that you found our service friendly and helpful, and that we could complete the repair quickly for your trade-in. We value your recommendation!
The experience was very good because…
The experience was very good because clear information and instructions were given from the beginning and even though the repair was delayed by the weather a curtesy car was loaned and the repair itself took just over a week so it was very fast
10 de fevereiro de 2026
Resposta da Fix Auto UK - Fix Auto Aberdeen
We're glad you found the information and instructions clear! It's great to know the loan car helped during the weather delay, and the repair was completed quickly. Thanks for your feedback!
Great staff, & efficient
Great staff. Quick and responsive. Was a bit disappointed a couple of things were missed when car returned after repair but at least they acknowledged them & things were rectified quickly and efficiently. Would definitely use them again. Overall very pleased.
29 de janeiro de 2026
Resposta da Fix Auto UK - Fix Auto Aberdeen
We appreciate your feedback. We're glad our staff was quick and responsive, and that we could rectify the missed items efficiently. We're pleased you were overall very satisfied and would use us again.
Rude staff!
The drop-off staff was really rude to my wife, speaking in an unprofessional manner. Fixing a car can be done by any good garage. Customer service is what maintains interest. Easy low score for me.
21 de janeiro de 2026
Resposta da Fix Auto UK - Fix Auto Aberdeen
Thank you for sharing your feedback. We genuinely sorry to hear about the experience your wife had. We agree that high-quality customer service is just as vital as the repair itself.
However, I would like to clarify a detail regarding your visit. As you collected your vehicle directly from our site at the end of the repair, I assume your comments regarding 'drop-off' refer to the initial recovery of the car.
Please be aware that your vehicle was recovered and brought to us by a third-party recovery agent, not by employees of Ashgrove Motor Body Company. While we apologise that their conduct was not up to standard, these individuals do not represent our team or our internal service values.
We take pride in our work and our onsite service, and we hope the quality of the actual repairs meets your expectations. We will certainly pass this feedback along to the recovery company involved."
I would appreciate if you could amend your review to reflect the service provided to you by Ashgrove Motor Body Company
Thank you
Customer service was great
Customer service was great. Good communication on delays due to weather. Great interaction with every member of staff I spoke to. Thank you.
16 de janeiro de 2026
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Aberdeen
We appreciate you taking the time to leave us a review. We're so glad to hear that you were pleased with our customer service and communication. Thank you!
Great service
Great service! My car was repaired with excellence and they even did a deep clean in the car, is looking brand new! The courtesy car was nice, clean and was economical for the time being!
14 de janeiro de 2026
Resposta da Fix Auto UK - Fix Auto Aberdeen
We appreciate you taking the time to leave us feedback. We're happy to hear that you were pleased with the repair work and the courtesy car. We are grateful for your review!
Resposta da Fix Auto UK - Fix Auto Aberdeen
We're happy to hear that your car repair met your expectations and was completed on time. Thank you for your positive feedback 😊
Omoda 9 Repair Fix Auto Aberdeen
My New Omoda 9 was damaged by a delivery driver whilst parked in our drive. The damage was minor but required the replacement of the Bumper and some repainting for a few scratches on the rear offside quarter. The car was repaired to showroom condition so an excellent repair. The staff at the repair shop were excellent and communication was always pleasant.
19 de dezembro de 2025
Resposta da Fix Auto UK - Fix Auto Aberdeen
We appreciate you taking the time to share your experience. We're glad the repair met your expectations and that the team provided excellent service.
Highly recommended
Selected by our insurance company (Admiral) for repair after accident damage. I was not aware of the Ashgrove vehicle repair centre before. The repair was handled in a very professional manner and although there were delays in obtaining the parts from Suzuki, we were regularly updated on progress by text and email. Our car was immaculate on completion of the repair. We were provided with a courtesy car for the duration. Very happy with the service provided.
17 de dezembro de 2025
Resposta da Fix Auto UK - Fix Auto Aberdeen
We appreciate you sharing your experience. We're happy to hear that the repair was handled professionally and that you were regularly updated on progress. We're glad your car was immaculate and that you were happy with our service.
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