Right from the start, the communication was great. Regular updates while my vehicle was being repaired. My vehicle was collected and delivered back to my workplace 10 miles from my home address. Upon... Ver mais
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Leia as opiniões dos outros
Unfortunately someone crashed into the back of me. Luckily they accepted liability and the insurance co took care of the repairs. They chose Fix Auto. I was happy with the repair and also Fix Auto all... Ver mais
A empresa respondeu
Fix Auto did a great job on my bumper repair. The communication was great, we were kept up-to-date via email and text. The staff at Braintree and Colchester were helpful and friendly. We needed... Ver mais
A empresa respondeu
The standard of repair work on my car was completed quickly and to a very high standard. It was also washed and valeted before being returned to me. The staff that I dealt with were courteous, polite... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Escrito pela empresa
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Informações de contacto
East St, CM7 3JW, Braintree, Reino Unido
- 01376 312102
4,6
Excelente
143 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very pleased with my repair
Very pleased with my repair, all staff polite and friendly, a great service was given
25 de julho de 2025
Resposta da Fix Auto UK - Fix Auto Braintree
Good Morning,
Thank you for your kind words and 5 star review, we're pleased that you're happy with the service provided and great repair.
I will pass to the rest of the team.
Kind Regards,
Fix Auto Braintree
From bvery professional ooking process right through to…
From booking process right through to collection of my car, hire car, repair and delivery back of my car very efficient and professional service.
Thank you
19 de junho de 2025
Resposta da Fix Auto UK - Fix Auto Braintree
Good Morning,
Thank you for your kind words and 5-star rating! We're thrilled you were pleased with the repair work and that your vehicle was returned in such great condition. We appreciate you taking the time to share your positive experience. We'll be sure to share your feedback with our team.
Kind Regards,
Fix Auto Braintree
Excellent workmanship
Excellent workmanship, regular updates on expected completion time. Very accommodative on my requests.
12 de junho de 2025
Resposta da Fix Auto UK - Fix Auto Braintree
Good Morning,
Thank you for your kind words and 5 star review. We're glad you're happy with the repair work and your vehicle was returned in such a great condition.
We appreciate you taking the time to share your positive experience.
We will share with the rest of the team.
Kind Regards,
Fix Auto Braintree
'Fix Eventually Months Later, Auto Braintree'
Part 1 - 6th June 2025
Nineteen (19) days ago on, 18th May 2025, having reported to my Fully Comp, 'Plus Extras (seperately paid for)', car insurer, AGEAS, that a third party had driven into the side of my car, AGEAS, in turn contacted FIX AUTO UK, BRAINTREE, to carry out all the necessary repair work and to provide me with a courtesy car, as per my policy requirements.
FIX AUTO UK, BRAINTREE, then sent me a couple of emails asking me to provide the following six (6) items of information. But, have made no attempt whatsoever, to actually send someone to my address to inspect my car, themselves.
I feel extremely annoyed/angry that at this time, after 19 days plus, FIX AUTO UK, BRAINTREE, have made no effort to collect my car for repair and that they are asking me for a copy of my driving licence, when my insurer has this information.
1.The registration plate.
2.The VIN/Chassis number.
3.A picture of the dashboard including the mileage.
4.Images of the damaged area.
5.Image of the front and back of vehicle.
6.Photo of your driving licence.
Part 2 - 6th June 2025
A few hours after leaving this review, I received a phone call from Fix Auto Braintree, who then asked if, I could drive my car to them from Colchester? A round trip of over 30 miles from my home, for Fix Auto Braintree, to inspect the damage to my car!
The answer was a resounding, "NO". They will be asking me to repair my own car next!
Amazingly, (see how leaving Negative Feedback, on Trustpilot, can set the wheels in motion?) it was then arranged for someone to call upon me, that afternoon; two men, to inspect my car, whilst delivering/taking another car to/from someone else.
So why did Fix Auto Braintree, not arrange this in the very first instance???
Having then left with the information, photo's, mileage etcetera, they needed, returned to Fix Auto Braintree.
I then, later that day received a phone call from their office, to discuss the collection of my car and delivery on the courtesy car.
Unbelieveably, I have now been told that Fix Auto Braintree, do not have a courtesy car available until, 26th June, another 20 days!!!
That, has now been booked in.
May I suggest, Fix Auto Braintree, change their name to, Fix Eventually Months Later, Auto Braintree?
18 de maio de 2025
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Braintree
Hello Jerry Brocking,
Thank you for taking the time to share your experience with us. We're genuinely sorry to hear that it did not meet your expectations.
I’ve reviewed the situation and can see that we made several attempts to contact you over the past two weeks, both by phone and email. We understand how frustrating it can be when communication doesn’t align.
Please note that we offer a variety of services, including mobile estimating. In many cases, customers find it more efficient to send images, which helps speed up the process of getting vehicles booked in for repair. However, we completely understand that this approach isn’t suitable for everyone.
Thank you again for your feedback. We appreciate it and wish you all the best in the future.
Kind Regards,
Fix Auto Braintree
Well done! A great deal of kudos to you
Well done! You have done a great job. Many thanks 🙏
3 de junho de 2025
Resposta da Fix Auto UK - Fix Auto Braintree
Good Morning,
Thank you for your kind words and 5 star review. We're glad you're happy with the results and that your car was returned in such great condition.
We appreciate you taking the time to share your positive experience.
Kind regards,
Fix Auto Braintree.
Resposta da Fix Auto UK - Fix Auto Braintree
Good Morning,
We are thrilled to hear you had a good experience with us, thank you for taking the time to leave us a 5 star review.
Have a great day!
Kind Regards,
Fix Auto Braintree
I Recommend Fix Auto
Fix Auto fixed my car in a timely manner and they were kind all the way.
17 de abril de 2025
Resposta da Fix Auto UK - Fix Auto Braintree
Good Afternoon,
Thank you for taking the time to leave us feedback! We're pleased to hear you're satisfied with the service provided.
I will pass to the rest of the team.
Kind Regards,
Fix Auto Braintree
Great all round service provided!
My car was collected on time and a good quality courtesy car was provided with 3/4 of a tank of petrol. My car was then fixed up and returned to me in just over a week - the repair looks brilliant and the car was cleaned up beautifully too. The easy process definitely reduced the initial stress of damaging my car!
17 de abril de 2025
Resposta da Fix Auto UK - Fix Auto Braintree
Good Morning,
Thank you for your kind words and 5-star rating! We're thrilled you were pleased with the repair work and that your vehicle was returned in such a great condition and you were happy with the courtesy car. We appreciate you taking the time to share your positive experience.
We will share with the rest of the team.
Kind Regards,
Fix Auto Braintree
Lovely reception staff
Lovely reception staff. Arrived on time for pick up and drop off. Very helpful at getting my car fixed sooner than expected due to an emergency. Thank you.
15 de abril de 2025
Resposta da Fix Auto UK - Fix Auto Braintree
Good Morning Harriet,
Thank you for your kind words and 5 star review. We're glad you're happy with the service. We strive to provide the best possible experience and it is feedback like yours which helps us grow and continue to help all our customers.
Kind Regards,
Fix Auto Braintree
Very pleased
Very pleased. Quick turnaround within a week. Courtesy car delivered and collected. They made the whole thing very straightforward.
4 de abril de 2025
Resposta da Fix Auto UK - Fix Auto Braintree
Good Morning,
We're glad you're happy with the service. We strive to provide the best possible experience, it's feedback like yours which helps us grow and continue to help all our clients.
Kind Regards,
Fix Auto Braintree
Resposta da Fix Auto UK - Fix Auto Braintree
Good Morning Jacqueline,
Thank you for taking the time to leave us a review, we're glad you're happy with the service. I will pass to the rest of the team.
Kind Regards,
Fix Auto Braintree
Resposta da Fix Auto UK - Fix Auto Braintree
Good Morning,
Thank you for taking the time to leave us a review. We're glad you're happy with the service provided.
Kind Regards,
Fix Auto Braintree
Good service all round
28 de março de 2025
Resposta da Fix Auto UK - Fix Auto Braintree
Good Morning,
Thank you for taking the time to leave us a review. We're glad you're happy with the service provided.
I will pass to the rest of the team.
Kind Regards,
Fix Auto Braintree
A good experience all round.
Everyone at Fix Auto was pleasant and helpful, the courtesy car was excellent, and the repair perfect. A very smooth and efficient operation!
A good experience all round!
3 de abril de 2025
Resposta da Fix Auto UK - Fix Auto Braintree
Good Morning,
Thank you for your kind words and 5 star review. We're glad you're happy with the service. We strive to provide the best possible experience, it's feedback like yours which helps us grow and continue to help all our clients.
Kind Regards
Fix Auto Braintree
Resposta da Fix Auto UK - Fix Auto Braintree
Good Morning,
Thank you for leaving us a 5 star review, we're glad you're happy with the service. We strive to provide the best possible experience, its feedback like yours which helps us grow.
Kind Regards,
Fix Auto Braintree
Poor Communication
Poor communication and far too long to repair.
I asked before the repair if it would help if I brought the car in so that they could order the parts in advance.
I was told this was not necessary.
However this slight damage took over 2 weeks and the excuse was that they had problems getting the parts.
Really !!!
21 de março de 2025
Resposta da Fix Auto UK - Fix Auto Braintree
Hello Brian,
We are very sorry to hear this. We had on order the parts that are visible, once the vehicles are stripped there is the possibility of finding further damage and in this case, damaged parts.
The part we needed to complete the repairs unfortunately got delivered faulty twice, before we received a usable one.
I apologise if this was not explained during the repair process, we will endeavour to ensure these issues are clearer in future.
Kind Regards,
Fix Auto Braintree
They made a great job of the repair and…
They made a great job of the repair and paint
11 de março de 2025
Resposta da Fix Auto UK - Fix Auto Braintree
Good Morning,
Thank you for taking the time to leave us a review. We're thrilled you were pleased with the repair and paint work and your vehicle was returned in great condition.
I will share with the rest of the team.
Kind Regards,
Fix Auto Braintree
Good communication
Good communication. Car returned and very happy with the standard of repair.
Thank you to Adam and the gentleman that took and brought my car back.
Thank the guys and girls who worked on my car and restored it.
18 de março de 2025
Resposta da Fix Auto UK - Fix Auto Braintree
Good Morning,
Thank you for your kind words and 5-star rating! We're thrilled you were pleased with the repair work and that your vehicle was returned in such great condition. We appreciate you taking the time to share your positive experience. We'll be sure to share your feedback with our team.
Kind Regards,
Fix Auto Braintree
The team here did an amazing job on the…
The team here did an amazing job on the damage repair. Highly recommend.
6 de fevereiro de 2025
Resposta da Fix Auto UK - Fix Auto Braintree
Good Afternoon,
Thank you for your kind words and 5 star review. We're glad you're happy with the service. I will pass to the rest of the team.
Have a great day!
Kind Regards,
Fix Auto Braintree
What a great company after having an…
What a great company after having an accident how understanding they were, got my van back within 2 weeks after my accident. The quality of the workmanship was great highly recommend.
7 de fevereiro de 2025
Resposta da Fix Auto UK - Fix Auto Braintree
Good Morning Kevin,
Thank you for your kind words and 5 star review. We're glad you're happy with the results and that your car was returned in such great condition.
We will be sure to share your feedback with our team.
Have a great day!
Kind Regards,
Fix Auto Braintree
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