Couldn’t fault Fix Auto’s service. They were appointed by our insurance company, Admiral. Our car had suffered extensive cosmetic damage to the rear door and wheel arch. Fix Auto were swift and effici... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Right from the start, the communication was great. Regular updates while my vehicle was being repaired. My vehicle was collected and delivered back to my workplace 10 miles from my home address. Upon... Ver mais
A empresa respondeu
Unfortunately someone crashed into the back of me. Luckily they accepted liability and the insurance co took care of the repairs. They chose Fix Auto. I was happy with the repair and also Fix Auto all... Ver mais
A empresa respondeu
Fixing my car fantastic but your courtesy car was crap I have other words for it but wish to be polite
A empresa respondeu
Informações sobre a empresa
Sobre Fix Auto UK - Fix Auto Braintree
Escrito pela empresa
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Escrito pela empresa
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Informações de contacto
East St, CM7 3JW, Braintree, Reino Unido
- 01376 312102
4,6
Excelente
154 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The service was excellent
The service was excellent. Adam and Jackie kept me fully updated with progress and everyone I spoke to was really helpful and knowledgeable
13 de fevereiro de 2026
Resposta da Fix Auto UK - Fix Auto Braintree
Hi Martin Guest,
We're happy to hear that you received excellent service and were well-informed about the progress. Thank you for acknowledging our helpful and knowledgeable team, we will pass this onto the team.
notificationscarsgroup@fixauto.co.uk, Fix Auto UK
Excellent honest company
Excellent honest company, service, and repair. When I came to collect my car I was informed a calibration wasn’t required in the end (I would never have known) and the bill was reduced accordingly. The car looked like new, immaculate finish and valeted too! Wouldn’t hesitate to recommend Fix Auto Braintree for accident repair. Thank you 😀
12 de fevereiro de 2026
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Braintree
Hi Nick,
We're happy to hear that you had such a positive experience with our honest service and repair work. It's great to know you were pleased that we reduced the bill accordingly and with how we restored your car. Thank you for recommending our services.
notificationscarsgroup@fixauto.co.uk, Fix Auto UK
An excellent job all round.
From the moment I was called to arrange collection of my vehicle, to the time I was recalled to collect it from the hire car company, the service that was provided was fantastic, in fact second to none. In what I thought was going to be a stressful situation turned out to be very easy.
The two ladies that I spoke to I believe were called Kim and Courtney, they were reassuring, polite and friendly.
My car arrived back as good as new & she even got a little wash as well. Smelling fresh.
Thank you so much for everything, something that wasn’t my fault wasn’t so bad in the long run.
4 de fevereiro de 2026
Resposta da Fix Auto UK - Fix Auto Braintree
Hi Sally,
We're happy to hear that the service we provided made a potentially difficult situation easy for you. We appreciate your kind words about our team's reassuring and friendly approach. It's great to know your car was returned to you in excellent condition. Thank you for your positive feedback. We will pass this onto the team.
notificationscarsgroup@fixauto.co.uk, Fix Auto UK
Not the greatest
Hire girl was shocking
Our car Dropped back fixed - wasn’t fully fixed so had to go back
And in the boot of ours, they left a load of spare parts
9 de fevereiro de 2026
Resposta da Fix Auto UK - Fix Auto Braintree
Good morning Mr Evans,
We are really sorry to hear about your experience and the frustration it has caused.
The hire care you have received does not sound acceptable and we will look into this to see where we can improve this.
Prior to the return of your vehicle, it is our responsibility to ensure everything is correct with your vehicle. We will look into our Quality Control procedure and ensure all current and new staff understand our policies clearly.
If there is anything further you require please don't hesitate to reach out.
Kind Regards
Great service from start to finish
Great service from start to finish, delivered a courtesy car, took mine and returned it when repaired. Kept me informed the whole time.
23 de janeiro de 2026
Resposta da Fix Auto UK - Fix Auto Braintree
Jane Smith,
We're happy to hear that you received great service from beginning to end, including the delivery of a courtesy car and updates throughout the repair process.
notificationscarsgroup@fixauto.co.uk, Fix Auto UK
Resposta da Fix Auto UK - Fix Auto Braintree
Mr Lucas Smith,
We appreciate your five-star rating and are happy you were pleased with our superb repair and great communication.
Paul Shelton, Fix Auto Braintree
Resposta da Fix Auto UK - Fix Auto Braintree
Jason Harden,
We're happy to hear that our communication was excellent and professional. Thank you for your feedback we will pass onto the team!
Paul Shelton, Fix Auto UK
Very professional service
Very professional service, they came and picked and delivered my car back. Checked repair excellent job, also car had been cleaned.
12 de janeiro de 2026
Resposta da Fix Auto UK - Fix Auto Braintree
Lorraine Courtman,
We're happy to hear you received professional service with the collection and delivery of your car. It's great to know you were pleased with the repair and cleaning.
notificationscarsgroup@fixauto.co.uk, Fix Auto UK
The whole process was excellent.
The whole process was excellent.
All the staff members I had dealings with were extremely polite, professional, had a sense of humour and did exactly what they said they would.
All time scales were achieved or bettered.
The quality of the repair was first class and my vehicle was returned in "as new" condition.
I wouldn't hesitate in recommending Fix Auto UK
24 de dezembro de 2025
Resposta da Fix Auto UK - Fix Auto Braintree
Anthony Backler,
We appreciate you highlighting the politeness and professionalism of our team. We're happy to hear that the repair quality met your expectations and that you would recommend our services.
Fix Auto UK
Kept informed through out while my car…
Kept informed through out while my car was being repaired and made the whole process very easy and stress free
1 de dezembro de 2025
Resposta da Fix Auto UK - Fix Auto Braintree
We're happy to hear that you found the repair process easy and stress-free, and that we kept you informed. Thank you for your positive feedback.
Paul Shelton, Fix Auto UK
Brilliant
The insurance. The service was very good the work carried out was first class 👍
26 de novembro de 2025
Resposta da Fix Auto UK - Fix Auto Braintree
Good Morning,
Thankyou for your kind words and 5 star review. We're glad you're happy with the service. We strive to provide the best possible experience, its feedback like yours which helps us grow and continue to help all our clients.
Kind Regards,
Fix Auto Braintree
Brilliant almost perfect
Fast, effective, responsive. Only thing stopping 5 stars was the courtesy car smelt like an ashtray.
27 de novembro de 2025
Resposta da Fix Auto UK - Fix Auto Braintree
Good morning,
Thank you so much for your great review! We’re really pleased to hear that you found our service fast, effective, and responsive.
We’re sorry to hear about the smell in the courtesy car — that’s not the standard we expect, and we appreciate you bringing it to our attention. We’ll make sure this is addressed with our team so future vehicles are checked more thoroughly before handover.
Thanks again for your feedback, and we hope to earn that fifth star next time!
Kind regards
Fix Auto Braintree
It took 10 working days to fix a small…
It took 10 working days to fix a small scratch and even after that paint is missing between the bumber joints which I have explicitly showed before handing over the car. Any way I had to sign and take the car back as I can't again wait for 10 more days.
I have got the courtesy car which doesn't fit highways and I need to travel office 3 times a week.
I have to spend 25£ on fuel for 200 miles where as with my electric car it would have been just 4£.
Overall I am not satisfied.
27 de novembro de 2025
Resposta da Fix Auto UK - Fix Auto Braintree
Good morning,
Thank you for your feedback, and we’re sorry to hear that you were left dissatisfied with your recent experience.
Regarding the repair timeline, we did encounter complications with the ADAS (Advanced Driver Assistance Systems) calibration, due to the vehicle being a new model, which unfortunately extended the time required to complete the work. We understand how frustrating delays can be, and we appreciate your patience while we ensured the vehicle was repaired safely and correctly.
As for the courtesy car, these are arranged through your insurance provider, who determines the category of vehicle supplied. We simply provide an A-class vehicle in line with those insurance terms. We understand it may not have met all your usual driving needs, and we apologise for any inconvenience caused.
If you would like us to review the remaining paint concern, please contact us directly and we’ll be happy to assist further.
Kind regards
Fix Auto Braintree
Very pleased with the service
Very pleased with the service, the repair was carried out quickly and efficiently.
7 de novembro de 2025
Resposta da Fix Auto UK - Fix Auto Braintree
Good Morning,
Thank you for your kind words and 5 star review. We're pleased to hear you are happy with the repairs done and service provided.
I will pass to the rest of the team.
Kind Regards,
Fix Auto Braintree
Firt class service
Firt class service, prompt,very polite , and the important thing is ,the wopk is good .
14 de novembro de 2025
Resposta da Fix Auto UK - Fix Auto Braintree
Good Morning,
Thank you for your kind words and 5 star review. We're pleased to hear you are happy with the repairs and service provided.
I will pass to the rest of the team.
Kind Regards,
Fix Auto Braintree
They were polite efficient…
They were polite efficient understanding and listened to you nothing was a problem great service thanks to everyone.
22 de outubro de 2025
Resposta da Fix Auto UK - Fix Auto Braintree
Good Morning,
Thank you for taking the time to leave us a 5 star review. We're glad to hear you're happy with the repairs and service.
Kind Regards,
Fix Auto Braintree
Very fast repair,
Very fast repair,
Car collected early,
Excellent comms.
First time used Fix Auto - excellent experience
Thanks
10 de outubro de 2025
Resposta da Fix Auto UK - Fix Auto Braintree
Good Morning,
Thank you for taking the time to leave us a 5 star review. We're glad you're happy with the repairs and service provided.
Kind Regards,
Fix Auto Braintree
We needed a bumper painted quickly
We needed a bumper painted quickly, our vehicle is used daily and therefore this had to be priority.
We ordered the bumper and got it delivered directly to the Braintree site and we had a painted bumper back the next day.
The job was executed quickly and efficiently ensuring the procedure was painless.
Paint job was 👌🏻 which was important considering the vehicle was less than 6months old.
11 de setembro de 2025
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Braintree
Good Morning,
Thank you for taking the time to leave us a 5 star review. We're glad to hear you're happy with the service and could get your car back on the road quickly with the newly painted bumper.
I will pass to the rest of the team.
Kind Regards,
Fix Auto Braintree
Professional and easy to deal with
Professional and easy to deal with, quick pick up and car back before expected date
2 de outubro de 2025
Resposta da Fix Auto UK - Fix Auto Braintree
Good Morning,
Thank you for your kind words and 5 star review. We're glad to hear you're happy with the service provided.
We will pass to the rest of the team.
Kind Regards,
Fix Auto Braintree
collection issue
The only issue I had was the collection point. I’d specifically given my work address for the collection/delivery of courtesy car and the driver (who was very pleasant) was directed to my home address. Exactly the same thing happened when they delivered my car back to me. Fortunately it was the same driver and he had the sense to come to my office. Other than that the work was of a good standard and I am pleased with the repair.
10 de setembro de 2025
Resposta da Fix Auto UK - Fix Auto Braintree
Good Morning,
Thank you for taking the time to leave us feedback. We're glad you're happy with the repairs and standard of repair. However, we're sorry to hear there was confusion with the collection & delivery address. We will speak with the team and assure this doesn't happen again.
Kind Regards,
Fix Auto Braintree
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.