Right from the start, the communication was great. Regular updates while my vehicle was being repaired. My vehicle was collected and delivered back to my workplace 10 miles from my home address. Upon... Ver mais
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Leia as opiniões dos outros
Unfortunately someone crashed into the back of me. Luckily they accepted liability and the insurance co took care of the repairs. They chose Fix Auto. I was happy with the repair and also Fix Auto all... Ver mais
A empresa respondeu
Fix Auto did a great job on my bumper repair. The communication was great, we were kept up-to-date via email and text. The staff at Braintree and Colchester were helpful and friendly. We needed... Ver mais
A empresa respondeu
The standard of repair work on my car was completed quickly and to a very high standard. It was also washed and valeted before being returned to me. The staff that I dealt with were courteous, polite... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Escrito pela empresa
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Informações de contacto
East St, CM7 3JW, Braintree, Reino Unido
- 01376 312102
4,6
Excelente
143 opiniões
Pede aos clientes que escrevam opiniões
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It took 10 working days to fix a small…
It took 10 working days to fix a small scratch and even after that paint is missing between the bumber joints which I have explicitly showed before handing over the car. Any way I had to sign and take the car back as I can't again wait for 10 more days.
I have got the courtesy car which doesn't fit highways and I need to travel office 3 times a week.
I have to spend 25£ on fuel for 200 miles where as with my electric car it would have been just 4£.
Overall I am not satisfied.
27 de novembro de 2025
Resposta da Fix Auto UK - Fix Auto Braintree
Good morning,
Thank you for your feedback, and we’re sorry to hear that you were left dissatisfied with your recent experience.
Regarding the repair timeline, we did encounter complications with the ADAS (Advanced Driver Assistance Systems) calibration, due to the vehicle being a new model, which unfortunately extended the time required to complete the work. We understand how frustrating delays can be, and we appreciate your patience while we ensured the vehicle was repaired safely and correctly.
As for the courtesy car, these are arranged through your insurance provider, who determines the category of vehicle supplied. We simply provide an A-class vehicle in line with those insurance terms. We understand it may not have met all your usual driving needs, and we apologise for any inconvenience caused.
If you would like us to review the remaining paint concern, please contact us directly and we’ll be happy to assist further.
Kind regards
Fix Auto Braintree
Very pleased with the service
Very pleased with the service, the repair was carried out quickly and efficiently.
7 de novembro de 2025
Resposta da Fix Auto UK - Fix Auto Braintree
Good Morning,
Thank you for your kind words and 5 star review. We're pleased to hear you are happy with the repairs done and service provided.
I will pass to the rest of the team.
Kind Regards,
Fix Auto Braintree
Firt class service
Firt class service, prompt,very polite , and the important thing is ,the wopk is good .
14 de novembro de 2025
Resposta da Fix Auto UK - Fix Auto Braintree
Good Morning,
Thank you for your kind words and 5 star review. We're pleased to hear you are happy with the repairs and service provided.
I will pass to the rest of the team.
Kind Regards,
Fix Auto Braintree
They were polite efficient…
They were polite efficient understanding and listened to you nothing was a problem great service thanks to everyone.
22 de outubro de 2025
Resposta da Fix Auto UK - Fix Auto Braintree
Good Morning,
Thank you for taking the time to leave us a 5 star review. We're glad to hear you're happy with the repairs and service.
Kind Regards,
Fix Auto Braintree
Very fast repair,
Very fast repair,
Car collected early,
Excellent comms.
First time used Fix Auto - excellent experience
Thanks
10 de outubro de 2025
Resposta da Fix Auto UK - Fix Auto Braintree
Good Morning,
Thank you for taking the time to leave us a 5 star review. We're glad you're happy with the repairs and service provided.
Kind Regards,
Fix Auto Braintree
We needed a bumper painted quickly
We needed a bumper painted quickly, our vehicle is used daily and therefore this had to be priority.
We ordered the bumper and got it delivered directly to the Braintree site and we had a painted bumper back the next day.
The job was executed quickly and efficiently ensuring the procedure was painless.
Paint job was 👌🏻 which was important considering the vehicle was less than 6months old.
11 de setembro de 2025
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Braintree
Good Morning,
Thank you for taking the time to leave us a 5 star review. We're glad to hear you're happy with the service and could get your car back on the road quickly with the newly painted bumper.
I will pass to the rest of the team.
Kind Regards,
Fix Auto Braintree
Professional and easy to deal with
Professional and easy to deal with, quick pick up and car back before expected date
2 de outubro de 2025
Resposta da Fix Auto UK - Fix Auto Braintree
Good Morning,
Thank you for your kind words and 5 star review. We're glad to hear you're happy with the service provided.
We will pass to the rest of the team.
Kind Regards,
Fix Auto Braintree
collection issue
The only issue I had was the collection point. I’d specifically given my work address for the collection/delivery of courtesy car and the driver (who was very pleasant) was directed to my home address. Exactly the same thing happened when they delivered my car back to me. Fortunately it was the same driver and he had the sense to come to my office. Other than that the work was of a good standard and I am pleased with the repair.
10 de setembro de 2025
Resposta da Fix Auto UK - Fix Auto Braintree
Good Morning,
Thank you for taking the time to leave us feedback. We're glad you're happy with the repairs and standard of repair. However, we're sorry to hear there was confusion with the collection & delivery address. We will speak with the team and assure this doesn't happen again.
Kind Regards,
Fix Auto Braintree
Great communication but repair not fully completed
My car was damaged by a falling tree branch in high winds. It took out my wing mirror, the front grill had part of a branch embedded in it and there were a lot scuff and scratches with some minor dents. The car was collected quickly and throughout the repair there was good communication over progress. My car returned 16 days later but on close inspection there were still a couple of dents along the front bumper so the car was returned. The manager called to apologise but estimated I would have to wait an additional week for its return to me. Disappointing- I am not sure how it passed inspection
3 de outubro de 2025
Resposta da Fix Auto UK - Fix Auto Braintree
Good Afternoon,
Thank you for taking the time to leave us feedback.
We will be in direct contact with you once your car is complete.
In the meantime, please do not hesitate to contact us for further updates.
Kind Regards,
Fix Auto Braintree
Another impressive well done repair.
Another impressive well done repair.
I have used this company a few times [not always the same branch] but they are consistently top notch, no issue in recommending them 100%. They always keep you informed & are well organised. thankyou so much.
30 de agosto de 2025
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Braintree
Good Morning,
Thank you for your kind words and 5 star review. We're glad you're happy with the service provided.
We will be sure to pass to the rest of the team.
Kind Regards,
Fix Auto Braintree
Very helpful and a job well done
22 de setembro de 2025
Resposta da Fix Auto UK - Fix Auto Braintree
Good Morning,
Thank you for your kind words and 5 star review.
We're glad to hear you're happy with the service provided, we will pass to the rest of the team.
Kind Regards,
Fix Auto Braintree
Prompt and helpful
Efficient and helpful in a difficult and unknown situation
17 de setembro de 2025
Resposta da Fix Auto UK - Fix Auto Braintree
Good Morning,
Thank you for your kind words and 5 star review. We're glad you're happy with the service. We strive to provide the best possible experience, it's feedback like yours which helps us grow and continue to help all our clients.
Kind Regards,
Fix Auto Braintree
Polite & honest people, great result in 7 days
I needed a minor repair following a bumped bumper!
The ladies on the phone were so polite and helpful. Easy to talk to someone of/when needed.
The guy who picked up and dropped off my car was a lovely person too. Result was exactly one week I had my car back with zero cracks or scuffs on bumper and lovely polished paint work!
They really looked after it and me, so big thank you to everyone involved. It was a minor job but nonetheless, wouldn't hesitate to use them again although it is the insurance approved one so I didn't 'choose' this time. Thanks!
15 de setembro de 2025
Resposta da Fix Auto UK - Fix Auto Braintree
Good Morning,
Thank you for your kind words and 5 star review. We're pleased to hear you're happy with the service provided and the result of the repair. We strive to provide the best possible experience, its feedback like yours which helps us grow and continue to help all our clients.
Kind Regards,
Fix Auto Braintree
Great service
Great service, excellent repair to my van, friendly staff, got the van back quicker than planned, highly recommend
9 de setembro de 2025
Resposta da Fix Auto UK - Fix Auto Braintree
Good Morning,
Thank you for your kind words and 5 star review.
We're glad to hear you're happy with the repair and service provided.
I will pass to the rest of the team.
Kind Regards,
Fix Auto Braintree
Very efficient
Initial booking was very straight forward and efficient and collection driver was punctual and helpful. The repairs were completed extremely quickly so much so there was no communication to advise that they had been authorised and an expected completion date so there was some confusion with arranging the return of my vehicle, however it all got resolved.
22 de agosto de 2025
Resposta da Fix Auto UK - Fix Auto Braintree
Good Morning,
Thank you for taking the time to leave us a review. We're glad you're happy with the service provided however, we're sorry to hear you experienced some confusion with the time scale and being kept up to date. This will be looked in to.
Kind Regards,
Fix Auto Braintree
Highly recommended
Highly recommended. Excellent Customer service and very happy with the repairs on my car. It was returned having been cleaned and polished.
13 de agosto de 2025
Resposta da Fix Auto UK - Fix Auto Braintree
Good Morning,
Thank you for your kind words and 5 star review. We're pleased to hear you're happy with the service provided.
We will pass to the rest of the team
Kind Regards,
Fix Auto Braintree
Our car repaired well and in quick time…
Our car repaired well and in quick time and was kept informed during the repair, very pleased.
Thank you.
13 de agosto de 2025
Resposta da Fix Auto UK - Fix Auto Braintree
Good Morning,
Thank you for your kind words and 5 star review. We're pleased to hear you're happy with the service provided.
We will pass to the rest of the team.
Kind Regards,
Fix Auto Braintree
Motor Fix Experience
The rear end of my Citroen was damaged in an accident. Motor first were very polite and approachable. They put me at ease and assured me it would be fixed without a problem. Very professional and friendly . I would recommend!
25 de julho de 2025
Resposta da Fix Auto UK - Fix Auto Braintree
Good Morning,
Thank you for your kind words and 5 star review. We're glad to hear you had a great experience with us.
I will pass to the rest of the team.
Kind Regards,
Fix Auto Braintree
Car repairs
Very good service and kept me informed of my vehicles progress on a regular basis.
1 de agosto de 2025
Resposta da Fix Auto UK - Fix Auto Braintree
Good Morning,
Thank you for taking the time to leave us a 5 star review, we're glad to hear you had a great experience with us.
I will pass to the rest of the team.
Kind Regards,
Fix Auto Braintree
Great experience with the team
30 de julho de 2025
Resposta da Fix Auto UK - Fix Auto Braintree
Good Morning,
Thank you for taking the time to leave us a 5 star review, we're glad to hear you had a great experience with us.
I will pass to the rest of the team.
Kind Regards,
Fix Auto Braintree
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