Couldn’t fault Fix Auto’s service. They were appointed by our insurance company, Admiral. Our car had suffered extensive cosmetic damage to the rear door and wheel arch. Fix Auto were swift and effici... Ver mais
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Right from the start, the communication was great. Regular updates while my vehicle was being repaired. My vehicle was collected and delivered back to my workplace 10 miles from my home address. Upon... Ver mais
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Unfortunately someone crashed into the back of me. Luckily they accepted liability and the insurance co took care of the repairs. They chose Fix Auto. I was happy with the repair and also Fix Auto all... Ver mais
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Fixing my car fantastic but your courtesy car was crap I have other words for it but wish to be polite
A empresa respondeu
Informações sobre a empresa
Sobre Fix Auto UK - Fix Auto Braintree
Escrito pela empresa
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Escrito pela empresa
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Informações de contacto
East St, CM7 3JW, Braintree, Reino Unido
- 01376 312102
4,6
Excelente
154 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Fixing my car fantastic but your…
Fixing my car fantastic but your courtesy car was crap I have other words for it but wish to be polite
15 de julho de 2026
Resposta da Fix Auto UK - Fix Auto Braintree
Hello Michelle,
We're pleased your car repair was fantastic, and we appreciate you bringing the courtesy car's condition to our attention. We are always working to improve our services and vehicles.
notificationscarsgroup@fixauto.co.uk, Fix Auto UK
Excellent service!
Excellent service, good repairing skill and there were no faults to be found.
10 de julho de 2026
Resposta da Fix Auto UK - Fix Auto Braintree
Linda Oliver,
Thank you for your wonderful 5-star review! We are so pleased to hear that you were happy with our service and the quality of our repair work.
Fix Auto UK
Resposta da Fix Auto UK - Fix Auto Braintree
Michael Connolly,
Thank you for your wonderful 5-star review! We are so pleased to hear that you experienced very good service and found our staff to be polite and helpful. Your feedback is greatly appreciated.
Fix Auto UK
My Honda looks like new
My Honda looks like new, happy to have her back earlier than expected.
14 de julho de 2026
Resposta da Fix Auto UK - Fix Auto Braintree
Margarita Kirby,
We're so happy to hear your Honda looks new and that we returned it sooner than anticipated. We appreciate your kind words!
Fix Auto UK
Had my cars body work repaired by…
Had my cars body work repaired by fixauto done a lovely job and they were promt in getting it done reomend tjem to everyone
13 de julho de 2026
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Braintree
Kym Mason,
We're so pleased to hear you had such a positive experience with your car's body work repair! It's wonderful to know we were prompt and did a lovely job. Thank you for your recommendation!
Fix Auto UK
Resposta da Fix Auto UK - Fix Auto Braintree
Ellis,
We are so pleased to hear about your positive experience with our quick turnaround, regular updates, and good staff. Thank you for your kind words!
Fix Auto UK
Couldn’t fault Fix Auto’s service
Couldn’t fault Fix Auto’s service. They were appointed by our insurance company, Admiral. Our car had suffered extensive cosmetic damage to the rear door and wheel arch. Fix Auto were swift and efficient. Within 24 hours they’d picked up our vehicle and supplied us with a courtesy car. A week later, they returned our car - good as new. A beautiful repair. With, clearly, no expense spared. They’d even given the car a full valet. We were kept informed throughout by the cheerful and courteous Kim. One, sad to say, doesn’t expect this kind of service from anyone these days, so the whole experience, which could have been rather stressful, turned out to be very uplifting. If anyone asked, we’d not hesitate to recommend.
18 de junho de 2026
Resposta da Fix Auto UK - Fix Auto Braintree
Hello Kevin Bratley,
We're so pleased to hear that our service exceeded your expectations, especially after experiencing extensive damage. It's wonderful to know that our swift and efficient process, along with the courtesy car, made a difference. We are particularly proud that the repair work and valet left your car looking good as new. We appreciate you sharing your positive experience and recommendation.
notificationscarsgroup@fixauto.co.uk, Fix Auto UK
Asked for a quote for repair never got…
Asked for a quote for repair never got one !!
10 de junho de 2026
Resposta da Fix Auto UK - Fix Auto Braintree
Dear Jane Julian,
Thank you for taking the time to leave a review.
We are sorry to hear you were initially unable to locate the estimate. After investigating, we found that the quotation had been sent to an unrecognisable email.
As soon as the team had realised we immediately got your quote to the correct address.
We will look into any areas that may be lacking with customer service as this is something we take seriously.
Any further problems please don't hesitate to ask a member of the team.
Kind Regards
Fix Auto Braintree
Helpful staff
Fix Auto Braintree were very helpful following the repair to my car. They kept me informed at all stages.
Car was collected from my home and delivered back to me at work which was so helpful on the day.
17 de junho de 2026
Resposta da Fix Auto UK - Fix Auto Braintree
Hello Pat,
We're so pleased to hear we kept you informed and that our collection and delivery service was helpful. Thank you for your kind words.
notificationscarsgroup@fixauto.co.uk, Fix Auto UK
Communication throughout the process…
Communication throughout the process has not been good enough, Repair taken so much longer than it needed too. Lack of urgancy to complete as dealing with Insurance customers rather than direct paying customers.
12 de junho de 2026
Resposta da Fix Auto UK - Fix Auto Braintree
Hi Ryan,
Thank you for taking the time to leave your feedback.
We are sorry to hear that you were disappointed with both the communication and the overall repair timescale. We understand how frustrating delays can be, particularly when you are relying on your vehicle being returned as quickly as possible.
As an insurance-approved repairer, repair schedules can sometimes be affected by factors outside of our direct control, including insurer authorisations, parts availability and additional repair requirements identified during the repair process. However, we appreciate that this does not lessen the inconvenience caused to you.
We would also like to assure you that all customers are equally important to us, regardless of whether the repair is insurance-funded or privately paid. Providing a high standard of service to every customer is something we take very seriously.
Your comments have been shared with our management team as part of our ongoing efforts to improve communication and customer experience.
Kind Regards
Fix Auto Braintree
My repair took a lot longer than…
My repair took a lot longer than expected due to waiting for parts- Fix Auto gave me updates whenever I asked and were great at communicating throughout. Josh and the team provided great customer service.
11 de junho de 2026
Resposta da Fix Auto UK - Fix Auto Braintree
Emma Gillard,
We appreciate your patience and are glad our team provided excellent communication despite the parts delay. Thank you for your positive feedback!
Fix Auto UK
Recently had a repair on my BMW
Recently had a repair on my BMW, and have to say that the work carried out, and the service provided (Josh in particular) was outstanding.
Clear communication and good old fashioned customer service.
Highly reccomend this business.
30 de maio de 2026
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Braintree
Jordon,
We are so pleased to hear about the outstanding repair and service you received. Clear communication and excellent customer service are very important to us. Thank you for your high recommendation!
Fix Auto UK
Above and beyond
Right from the start, the communication was great. Regular updates while my vehicle was being repaired. My vehicle was collected and delivered back to my workplace 10 miles from my home address. Upon inspection when my vehicle was returned, I found that scratches no where near the repair area had disappeared. Fixauto have really gone above and beyond and I honestly could not be happier with the service and quality of work. A big thank you to everyone involved.
28 de maio de 2026
Resposta da Fix Auto UK - Fix Auto Braintree
Hello Dan,
We are delighted to hear about your excellent experience with us. It's wonderful that our communication and service exceeded your expectations, and we truly appreciate you acknowledging our team's dedication. Thank you for your kind words.
notificationscarsgroup@fixauto.co.uk, Fix Auto UK
Resposta da Fix Auto UK - Fix Auto Braintree
Thank you for your kind words and 5-star rating! We're thrilled you were pleased with the repair work and that your vehicle was returned in such great condition. We appreciate you taking the time to share your positive experience. We'll be sure to share your feedback with our team.
Kind Regards,
Fix Auto Chelmsford/Braintree/Colchester
Resposta da Fix Auto UK - Fix Auto Braintree
Hello Joy,
Thank you for your kind words and 5 star review. We're glad you're happy with the service. We strive to provide the best possible experience, it's feedback like yours which helps us grow and continue to help all our clients.
Kind Regards
Fix Auto Chelmsford/ Braintree/ Colchester
Flexible and within time frames
Unfortunately someone crashed into the back of me. Luckily they accepted liability and the insurance co took care of the repairs. They chose Fix Auto. I was happy with the repair and also Fix Auto allowed me to collect and deliver my car to the car hire place (which insurance had organised while mine was being fixed). They gave me a rough timeline on how long they would take to repair and they stuck to it.
1 de junho de 2026
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Braintree
Hi Samantha Collett,
We're so glad to hear that we could assist you after your accident and that the repair process was smooth. It's wonderful that we met your expectations regarding the timeline and car hire arrangements. Thank you for your kind words.
notificationscarsgroup@fixauto.co.uk, Fix Auto UK
Great team and really good…
Great team and really good communication and service. Couldn’t recommend more highly.
21 de maio de 2026
Resposta da Fix Auto UK - Fix Auto Braintree
Hello Tom Burton,
We are so glad you had such a positive experience with our team and service. We truly appreciate your high recommendation.
notificationscarsgroup@fixauto.co.uk, Fix Auto UK
Very efficient service and they have…
Very efficient service and they have done a great job.
18 de maio de 2026
Resposta da Fix Auto UK - Fix Auto Braintree
Andy Hurley,
We appreciate your positive feedback. We are glad you are happy with our service.
Fix Auto UK
High standards
The standard of repair work on my car was completed quickly and to a very high standard. It was also washed and valeted before being returned to me. The staff that I dealt with were courteous, polite and efficient, and the two gentlemen who collected and returned the car to me were punctual and polite.
18 de maio de 2026
Resposta da Fix Auto UK - Fix Auto Braintree
N. E. Colchester,
We appreciate you sharing your positive experience. We're glad to hear that the repair work was completed quickly and to a high standard, and that our staff and collection/delivery team were courteous and efficient.
notificationscarsgroup@fixauto.co.uk, Fix Auto UK
Great service!
Really pleased with the work they have done on my car. Very friendly customer service, happy to answer any questions I had throughout the whole process. 10/10 recommend! ⭐️
6 de maio de 2026
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Braintree
Hello Ellie,
We're so pleased to hear you're happy with our work and customer service. Thank you for your kind words and recommendation.
notificationscarsgroup@fixauto.co.uk, Fix Auto UK
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