A misunderstanding when we booked the Farm-Fest event, which we only realised when we checked our back account. Expecting a nightmare to resolve our issue of one ticket to many but the service we... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
I had an issue with my ticket after the purchase, it did not populate and this stressed me out. I emailed FIXR and within a week my issue was sorted. Which is impressive and it made me feel seen and h... Ver mais
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After receiving an email notification of Dundee festival cancellation on 26th June I immediately requested a refund - 2 weeks later - 3 emails and 2 telephone calls with Tarmaine and Sam I am still wa... Ver mais
A empresa respondeu
Following the sad passing of our dear friend, I contacted them to see if we could transfer Tony‘s ticket to me so that I could refund his family the cost of the ticket! Throughout the correspondence... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
FIXR is a global ticketing platform built for fans and organisers. Find events, book tickets, create memories. Create events and sell tickets in minutes. Reach out to us if you have questions or need help: team@fixr.co.
Informações de contacto
Cameo House, 11 Bear Street, WC2H 7AS, London, Reino Unido
- 020 3700 0610
- team@fixr.co
- fixr.co
4,3
Excelente
659 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 79% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
As pessoas também visitaram
Super customer service making a ticket correction
I made a mistake booking tickets for the wrong venue on the wrong date. Hayley-Ann was so helpful when I called asking if I could swap the tickets I purchased for those that I meant to purchase. The whole experience makes me completely comfortable booking tickets through Fixr.
6 de fevereiro de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for the review! We are so glad to hear that we could help you correct your booking mistake quickly.
It is great to know the service made you feel completely comfortable booking through our platform.
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Bought a ticket for a networking event…
Bought a ticket for a networking event only to find out there was no such event. I paid R80 for that ticket and would like a refund. I am really annoyed and disappointed because I was looking forward to this event
5 de fevereiro de 2026
Opinião espontânea
Great Customer Service
The phone was answered really quickly and sorted out my issue with no problems !! Thank you Amelia !!
3 de fevereiro de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for the review! We are so pleased to hear your call was answered quickly and that your issue was sorted out with no problems.
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Maximum Efficiency
My query was dealt with quickly, efficiently and kindly, couldn’t ask for better service. Highly recommend, thanks Amelia for your time and help!
3 de fevereiro de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for the review! We are so pleased your query was handled quickly and kindly.
It’s great to know the service met your needs perfectly. We will pass your thanks to the team and appreciate the high recommendation!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Good service
1. Easy to purchase tickets, they don’t make you create an account which I appreciate
2. Team was helpful when I lost my ticket, I emailed them my proof of payment and they replied with my ticket copy within 2 business days.
Have not been to the event yet though. This review is based on purchasing experience and their customer support.
Increased likelihood of checking out more of their future events due to the ease and support.
4 de fevereiro de 2026
Opinião espontânea
Resposta da FIXR
Hi Aqila,
Thank you for your review! We are so pleased to hear that you enjoyed our easy purchase process and that you appreciated not having to create an account.
We're also glad our team could assist with your lost ticket so quickly. We strive to provide that level of support to make things as stress-free as possible, and we're thrilled to hear it’s encouraged you to check out more of our future events!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
I asked for help on tickets and it was…
I asked for help on tickets and it was quickly fixed by one of the team, was really helpful
29 de janeiro de 2026
Opinião espontânea
Resposta da FIXR
Hi Sam,
Thank you for your review! We are so glad to hear that our team was able to provide really helpful support.
Getting things quickly fixed for our customers is always our goal, and we appreciate you taking the time to share your positive experience!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Tickets for the wrong date after a…
Tickets for the wrong date after a phone call and email they put our mind ease by confirming that we had the correct date quick replies to emails which was great
30 de janeiro de 2026
Opinião espontânea
Resposta da FIXR
Hi Lynn,
Thank you for your review! We are so glad we could put your mind at ease and confirm the correct details for you.
We understand that date mix-ups can be worrying, so we're happy our team could provide quick replies to get it sorted. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Easy to but tickets BUT AT ALL COSTS DO…
Easy to but tickets BUT AT ALL COSTS DO NOT SIGN UP FOR THE REDUCTION OFFERED AFTER PURCHASE. THIS IS A SCAM AND WILL COST YOU A MONTHLY SUBSCRIPTION WITHOUT YOUR CLEAR CONSENT.
29 de janeiro de 2026
Opinião espontânea
Great Support
Had a slight issue setting up my event, but when I emailed the support team, they helped me solve the problem in literally 5 minutes!
29 de janeiro de 2026
Opinião espontânea
Resposta da FIXR
Hi Deborah,
Thank you for your review! We are so glad to hear that our team was able to jump in and get your event setup back on track.
Resolving issues in literally 5 minutes is exactly the kind of support we strive for. We appreciate the feedback and wish you the best of luck with your event!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Made my life easy!
Well I would definitely book this way again for a fab day out they were so helpful with a couple of things a needed to change & made me feel like it was no trouble at all !
28 de janeiro de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for your review! We are so happy to hear that we could help make your booking process smooth and stress-free.
It’s our pleasure to assist with any changes you need, and we're glad you felt well looked after. We look forward to helping you with your next fab day out!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
I got a bit confused with how I…
I got a bit confused with how I accessed my tickets and contacted FIXR for help. The next day Amelia replied with an email with my tickets attached
28 de janeiro de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for your review! We are so glad we could help clarify things for you.
We're happy to hear that our team was able to get back to you the next day with your tickets attached. We appreciate your feedback and are glad we could get this resolved!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
The team gets back to emails really quickly
I bought a ticket, and the transaction went through but I didn’t receive the ticket l. I emailed team fixr, and they got back to me within the hour and sent my ticket straight to me.
27 de janeiro de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for your review! We are so glad we could help you get your ticket sorted.
We're happy to hear that our team was able to get back to you within the hour to resolve this. We appreciate your feedback and are glad you had a positive experience!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Great customer service
Great customer service. I was unsure of where my tickets went. But the team helped me locate them immediately. Quick and helpful!
26 de janeiro de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for your review! We are so pleased to hear that our team was able to help you locate your tickets immediately.
It’s great to know you found the support quick and helpful, and we appreciate you sharing your experience with us!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Disappointing experience
I had purchased tickets through this entity and needed to reschedule. I was informed that that would be fine, but they never got back to me to actually reschedule and the event is no longer performing. I’ve followed up and was told that they would work with getting a refund. I’ve been communicating with someone since December 26 and since January 6th have gotten any further response. Would have to say the reviews were misleading that this company gets back to you in a timely fashion as that is definitely not the case for me. I will reconsider ever booking with this company again. They don’t follow their own process and mislead customers.
6 de janeiro de 2026
Opinião espontânea
Resposta da FIXR
Hi Brandie,
Thank you for your feedback, and we sincerely apologize for the delay and frustration this has caused.
We have looked into this with our internal team and can see we have been attempting to contact the Event Organiser regarding your request. We will chase this up immediately and get back to you with an update as soon as possible.
If you need anything else in the meantime, don't hesitate to reach out!
Best Regards,
Team FIXR
Customer service agent very helpful
Customer service agent very helpful
23 de janeiro de 2026
Opinião espontânea
Resposta da FIXR
Hi Ava,
Thank you for your review!
We're so pleased to hear that our customer service agent was very helpful. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Resposta da FIXR
Hi Kyle,
Thank you for your review!
We're so pleased to hear that you found our service quick and very helpful. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
I couldn’t find my tickets
I couldn’t find my tickets. A simple email and turned out I’d entered my email address wrong - Tramaine replied with 24 hours with my tickets attached. So happy. Thank you!
22 de janeiro de 2026
Opinião espontânea
Resposta da FIXR
Hi Jojo,
Thank you for your review!
We are so glad we could help you find your tickets.
We're happy that our team was able to resolve this for you within 24 hours with your tickets attached. We appreciate your kind words and are happy you had a positive experience!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
System good, fees bad
Good solid system, just slightly annoying fees
22 de janeiro de 2026
Opinião espontânea
Resposta da FIXR
Hi Jaap,
We appreciate your honest feedback.
We're always looking for ways to balance providing a great service with keeping costs as low as possible for our users, and we value your input on this.
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Hayley-Ann was brilliant
Hayley-Ann was brilliant, professional and knowledgeable as was able to sort my ticket issues very quikly
8 de janeiro de 2026
Opinião espontânea
Resposta da FIXR
Hi Pete,
Thank you for your review!
We're thrilled to hear that you received such a brilliant, professional, and knowledgeable service. We're glad our team was able to sort out your ticket issues very quickly. We appreciate your kind words!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Resposta da FIXR
Hi Emma,
Thank you for your review! We're happy to hear you had an amazing experience with us. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
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