A misunderstanding when we booked the Farm-Fest event, which we only realised when we checked our back account. Expecting a nightmare to resolve our issue of one ticket to many but the service we... Ver mais
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Leia as opiniões dos outros
I had an issue with my ticket after the purchase, it did not populate and this stressed me out. I emailed FIXR and within a week my issue was sorted. Which is impressive and it made me feel seen and h... Ver mais
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After receiving an email notification of Dundee festival cancellation on 26th June I immediately requested a refund - 2 weeks later - 3 emails and 2 telephone calls with Tarmaine and Sam I am still wa... Ver mais
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Following the sad passing of our dear friend, I contacted them to see if we could transfer Tony‘s ticket to me so that I could refund his family the cost of the ticket! Throughout the correspondence... Ver mais
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Informações sobre a empresa
Escrito pela empresa
FIXR is a global ticketing platform built for fans and organisers. Find events, book tickets, create memories. Create events and sell tickets in minutes. Reach out to us if you have questions or need help: team@fixr.co.
Informações de contacto
Cameo House, 11 Bear Street, WC2H 7AS, London, Reino Unido
- 020 3700 0610
- team@fixr.co
- fixr.co
4,3
Excelente
659 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 79% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
As pessoas também visitaram
Not good
Like many others here, still waiting after a month following a cancelled event to receive my refund with zero meaningful update from FIXR. I note the copy and paste responses here from FIXR to any negative reviews stating that it's Discovery Festivals responsibility to provide the refund. Now....from FIXR's website about how event promoters receive money from an event:
Make sure you have added/updated your bank details before the event takes place, so any commission you've earned can be paid without any delays.
Once you have earned commission, and the event has finished:
Log in to your FIXR reps account
Head to Manage, then Payouts
Ensure your bank details have been added and are up to date
Click Request Payout.
FIXR calculates and processes your commission automatically.
Payouts typically take 5–10 working days
*********
I put on events and use another ticketing platform, and the exact same rules apply to them. They have the money, up until the event has taken place, and then, and only then do I as a promoter receive any payment. If I choose to cancel event, notification is immediately sent to ticket holders, and refunds (which again, sit with the ticketing platform) are issued within days.
We live in tough times, we all work hard for our money, just give people back what they are owed and reply to people like you actually give a shit, not just copy and paste the same response repeatedly
22 de julho de 2026
Opinião espontânea
I had a query with WOMAD ticketing and…
I had a query with WOMAD ticketing and the Fixr team responded quickly and positively to allay my concerns. Thanks ever so much!!
15 de julho de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for the review! We are so glad to hear that our team was able to respond quickly and positively to your WOMAD ticketing query and help allay your concerns.
We always want you to feel completely reassured and ready to enjoy your event, so we really appreciate you taking the time to share your thanks!
If you need anything else in the future, don’t hesitate to reach out.
Best Regards,
Team FIXR
I had an issue with my ticket after the…
I had an issue with my ticket after the purchase, it did not populate and this stressed me out. I emailed FIXR and within a week my issue was sorted. Which is impressive and it made me feel seen and heard. Looking forward to the concert in December. Yay!
1 de julho de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for the review! We are so glad that our team could help put your mind at ease and get your ticket sorted for you.
We know how stressful it can be when a ticket doesn't populate right away, so it means the world to us that you felt seen and heard throughout the process.
Have an absolutely amazing time at the concert in December! Yay indeed! If you ever need anything else in the future, don’t hesitate to reach out.
Best Regards,
Team FIXR
Still waiting for a ticket refund for a…
Still waiting for a ticket refund for a concert cancelled on the 28th May (Plymouth)
Able to take instant payments but unable to refund in weeks
I can ill afford to give my money to a large corporation
28 de junho de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for getting in touch, and we completely understand your frustration.
To clarify, FIXR is the ticketing platform acting as an agent on behalf of the event organiser, Discovery Festival. Under these terms, if an event is cancelled, Discovery Festival is obligated to provide you with either a ticket rollover option or a refund. We are actively taking the necessary steps to secure these refunds on your behalf and are in ongoing discussions with the organiser to resolve this.
Protecting ticket buyers remains our absolute priority, and we appreciate your patience while we work to sort this out for you. We will issue further communications as soon as we have more clarification from Discovery Festival.
Best Regards,
Team FIXR
Hayley Jansen great customer service
Hayley Jansen was quick efficient and very friendly in updating my booking, Checking details and sending immediate verification all in all a great experience well done a credit to the team
13 de julho de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for the wonderful review! It’s fantastic to hear that Hayley provided such quick, efficient, and friendly service while updating your booking and confirming all the details for you.
We always strive to make these updates completely seamless. We will be sure to pass your lovely feedback on to her!
If you need anything else in the future, don’t hesitate to reach out.
Best Regards,
Team FIXR
Discovery Festival cancelled. Fixr are unlawfully withholding our refund
Discovery Festival cancelled over 2 weeks ago. I was promised a refund and have filled in the necessary form but I have received no acknowledgement of my request or any refund whatsoever. We are currently owed over £600 as we paid for golden circle/upgraded tickets for 6. I have sent an email to chase but was simply sent a holding email to say they are dealing with a high number of requests. So what! Give me my money back. The event is cancelled so you should now send the refund. This is extremely poor. Why are they not refunding? Immoral, unethical, unfair, unreasonable. The people in charge should be ashamed of themselves. Why are people still waiting? This does not comply with consumer protection laws. We were also offered the opportunity to keep the tickets for next years event. So glad we did not choose this option. If anyone has chosen to do this, beware! This organisation sucks. I am reporting.
Edit - I have now received an email from Fixr to say the festival organiser is "currently unable to refund". My interpretation of this is that they either dont have the money or dont want to send it. I actually paid extra for purchase insurance however apparently this is not valid if the event is cancelled so I cant use this. I have reported the situation to my credit card company and requested a section 75 refund. As far as I am concerned, our money has been effectively stolen and this is equivalent to fraud/theft. I will never deal with either organisation again and I would highly suggest no one else ever gives money to Fixr, Discovery Festival or Liz Hobbs group as they have proved themselves to be unhelpful and have acted unlawfully. Still no refund despite event being cancelled nearly a month ago? Why?
10 de julho de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for getting in touch, and we completely understand your frustration.
To clarify, FIXR is the ticketing platform acting as an agent on behalf of the event organiser, Discovery Festival. Under these terms, if an event is cancelled, Discovery Festival is obligated to provide you with either a ticket rollover option or a refund. We are actively taking the necessary steps to secure these refunds on your behalf and are in ongoing discussions with the organiser to resolve this.
Protecting ticket buyers remains our absolute priority, and we appreciate your patience while we work to sort this out for you. We will issue further communications as soon as we have more clarification from Discovery Festival.
Best Regards,
Team FIXR
This is a company running some very…
BEWARE!!! SCAMMERS!!! They steal your money!!!!
This is a company running some very dodgy and suspicious business. They are issuing tickets and handling payments for events and when the event is cancelled they are refusing to deal with refunds. They send you to ticketplan who clearly states that they don’t deal with event cancellations. Fixr is taking ages to respond to all queries and trying to get away with not issuing refund to people for an event that is NOT HAPPENING!!!! I can’t describe this differently but a SCAM! I have been scammed by this company for wanting to attend a local festival and they refuse to give the money back for it!
Consumer Rights Act 2015-
When an event is cancelled, consumers are entitled to a refund from the party responsible for supplying the ticket.
Consumer Rights Act 2015, section 49: services must be performed with “reasonable care and skill.”
Consumer Protection from Unfair Trading Regulations 2008 (CPRs)
These regulations prohibit misleading actions or omissions that cause consumers to make decisions they otherwise would not have made.
“If customers are told to claim through TicketPlan despite TicketPlan stating that cancelled events are not covered, this may amount to a misleading practice under the Consumer Protection from Unfair Trading Regulations 2008.”
Anyone in similar situation please report them to Citizens Advice who will report them to TRADING STANDARDS and also to Competition and Markets Authority (CMA) who investigates widespread unfair consumer practices. Reading other customers experience of similar type they will be interested to investigate this further.
Also submit a chargeback with your bank and take them to court ( SMALL CLAIMS COURT).
Response to FIXR:
LOL you just did a quick copy paste of the prewritten nonsense of a message and added under every negative complaint! You are a joke. Clearly not interested.
I am not talking about discovery festival if you were bothered to ask for details…. I am talking about Soundbites. I don’t care who you are if you clarify or not, you took my money and it landed on your bank account so do the decent thing and return it back! You didn’t ask for details on my complaint and that says it all. I am not afraid to take you to court. You have been refusing to give back people’s money unrightfully, when the services weren’t delivered. Just read other reviews here, it’s way too many that are chasing their money and getting nowhere. You are a very shady and dodgy company. You can go with your clarifications wherever you want no one cares. Have the decency to give the money back that you owe many or will be sued.
9 de julho de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for getting in touch, and we completely understand your frustration.
To clarify, FIXR is the ticketing platform acting as an agent on behalf of the event organiser, Discovery Festival. Under these terms, if an event is cancelled, Discovery Festival is obligated to provide you with either a ticket rollover option or a refund. We are actively taking the necessary steps to secure these refunds on your behalf and are in ongoing discussions with the organiser to resolve this.
Protecting ticket buyers remains our absolute priority, and we appreciate your patience while we work to sort this out for you. We will issue further communications as soon as we have more clarification from Discovery Festival.
Best Regards,
Team FIXR
Ignoring emails about cancelled Dundee…
Ignoring emails about cancelled Dundee discovery festival. Sounds a massive scam company
Update on FIXR reply
What a joke. Fobbing everyone off saying they still have not had it confirmed the event is cancelled. Clearly telling lies. Avoid this scam company at all costs
1 de julho de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for getting in touch, and we completely understand your frustration.
To clarify, FIXR is the ticketing platform acting as an agent on behalf of the event organiser, Discovery Festival. Under these terms, if an event is cancelled, Discovery Festival is obligated to provide you with either a ticket rollover option or a refund. We are actively taking the necessary steps to secure these refunds on your behalf and are in ongoing discussions with the organiser to resolve this.
Protecting ticket buyers remains our absolute priority, and we appreciate your patience while we work to sort this out for you. We will issue further communications as soon as we have more clarification from Discovery Festival.
Best Regards,
Team FIXR
FIXR Ticket Agent
FIXR Ticket Agent
One Star ⭐️ is too much
Stalling to offer refunds for a cancelled Event.
Poor communication from FIXR
Will Not Give a Refund Timescale
Unprofessional Company
Buyer BeWare
6 de junho de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for getting in touch, and we completely understand your frustration.
To clarify, FIXR is the ticketing platform acting as an agent on behalf of the event organiser, Discovery Festival. Under these terms, if an event is cancelled, Discovery Festival is obligated to provide you with either a ticket rollover option or a refund. We are actively taking the necessary steps to secure these refunds on your behalf and are in ongoing discussions with the organiser to resolve this.
Protecting ticket buyers remains our absolute priority, and we appreciate your patience while we work to sort this out for you. We will issue further communications as soon as we have more clarification from Discovery Festival.
Best Regards,
Team FIXR
Cancelled Dundee Festival
After receiving an email notification of Dundee festival cancellation on 26th June I immediately requested a refund - 2 weeks later - 3 emails and 2 telephone calls with Tarmaine and Sam I am still waiting on resolution. I am being told case is being re viewed?? What is there to review? Festival was cancelled- money should be back in my bank - £389.99 is a lot of money
26 de junho de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for getting in touch, and we completely understand your frustration.
To clarify, FIXR is the ticketing platform acting as an agent on behalf of the event organiser, Discovery Festival. Under these terms, if an event is cancelled, Discovery Festival is obligated to provide you with either a ticket rollover option or a refund. We are actively taking the necessary steps to secure these refunds on your behalf and are in ongoing discussions with the organiser to resolve this.
Protecting ticket buyers remains our absolute priority, and we appreciate your patience while we work to sort this out for you. We will issue further communications as soon as we have more clarification from Discovery Festival.
Best Regards,
Team FIXR
AVOID
Bought tickets for Discovery Festival in Dundee they cancelled last month , tried to get refund from Fixr for the 3 tickets I bought but they are ignoring me no communication at all
8 de julho de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for getting in touch, and we completely understand your frustration.
To clarify, FIXR is the ticketing platform acting as an agent on behalf of the event organiser, Discovery Festival. Under these terms, if an event is cancelled, Discovery Festival is obligated to provide you with either a ticket rollover option or a refund. We are actively taking the necessary steps to secure these refunds on your behalf and are in ongoing discussions with the organiser to resolve this.
Protecting ticket buyers remains our absolute priority, and we appreciate your patience while we work to sort this out for you. We will issue further communications as soon as we have more clarification from Discovery Festival.
Best Regards,
Team FIXR
Tramaine was extremely helpful in…
Tramaine was extremely helpful in assisting me switching my tickets over.
2 de julho de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for the review! It’s great to hear that Tramaine was extremely helpful in assisting you with switching your tickets over.
We always want to make ticket changes as smooth and stress-free as possible, so we will be sure to pass your kind words on to her!
If you need anything else in the future, don’t hesitate to reach out.
Best Regards,
Team FIXR
Had a query about winning tickets and…
Had a query about winning tickets and got a reply very soon after … very helpful and polite reply by email … definitely recommend them
2 de julho de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for the review! It’s wonderful to hear that we could help you out with your query about the winning tickets so quickly.
We always strive to be as helpful and polite as possible, so we truly appreciate your kind recommendation. Enjoy your tickets!
If you need anything else in the future, don’t hesitate to reach out.
Best Regards,
Team FIXR
Had a query about obtaining additional…
Had a query about obtaining additional spectator tickets for the Hybrid Games, replied within a day with a link of how to book a ticket. Very efficient! Brilliant service.
29 de junho de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that your query was answered promptly and that our team was able to provide the information you needed to book additional spectator tickets. We truly appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Really helpful customer service staff
Really helpful customer service staff. The event I had bought tickets for was postponed for a year and I could not attend the new dates. I emailed them to ask about a refund and they sorted the refund out within a few days. Brilliant customer service from Tremaine.
1 de junho de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
This is wonderful to hear! We're so happy Tremaine could get your festival refund sorted out for you within just a few days.
Thank you for the 5-star review and for choosing FIXR!
Best Regards,
Fast and swift response regarding my…
Fast and swift response regarding my refund, the event organisers were completely unorganised but I didn’t struggle getting my refund. Thanks
22 de junho de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that your refund was processed quickly and without any issues, even in a challenging situation with the event organisation. We truly appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Missing ticket email.
Accidentally deleted my email with attached ticket for Christchurch Music Festival on 17/7/26. Contacted FIXR by email to request a resend.
Email received within a day and ticket attached.
Great customer service.
22 de junho de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that our team was able to assist you quickly and resend your ticket without any hassle. We truly appreciate your kind feedback and are pleased the process was smooth for you.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
I managed to lose my emails
I managed to lose my emails, including ones with tickets. They dealt with my request in a friendly and professional manner, quickly finding my tickets and resending them
22 de junho de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that our team was able to assist you quickly in locating and resending your tickets, and that the process felt friendly and professional throughout. We truly appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Their customer service regarding a ticket change request!
Their customer service regarding a problem that I created in error was first class.
14 de junho de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for the review! We completely understand that accidental mistakes happen when booking tickets, so it’s wonderful to hear that our team was able to step in and provide first-class customer service to sort out your change request.
We always strive to make resolving these issues as stress-free as possible for our customers!
If you need anything else in the future, don’t hesitate to reach out.
Best Regards,
Team FIXR
Absolutely fantastic fixr
Absolutely fantastic fixr. Tramaine couldn't do enough to help me. Thorough an very professional. Would use them again.
18 de junho de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for the fantastic review! It’s wonderful to hear that Tramaine was thorough, professional, and went above and beyond to help you out.
We appreciate your recommendation and look forward to helping you with your tickets again in the future. We will be sure to pass your lovely feedback on to Tramaine!
If you need anything else, don’t hesitate to reach out.
Best Regards,
Team FIXR
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