Just 15 out of 10. They responded very quickly to my request regarding checking delivery countries, and everything was corrected. Cyprus is now available for ordering. I made a mistake in the order, a... Ver mais
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Leia as opiniões dos outros
FlashForge has always been very responsive. I have owned a few of your printers. Most recently purchased the AD5X. I have reserved 2 Creator 5 Pros on the Early Bird reservation. Looking forward to s... Ver mais
CoCo went above and beyond my expectations! Resolving my problem took several emails. CoCo sent me test models to print and asked me to provide the model I was struggling with. I expected her to loo... Ver mais
Bought an A5M Pro, returned 5 days later. Awful. Prints stopping mid flow. Confusing and longwinded process to change filament. Extruder gears blocked several times requiring lengthy disassemble. Poor... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Flashforge is one of global 3D printing suppliers, offers professional, commercial and consumer 3D printers, filaments, software and solutions.
Informações de contacto
Xian Yuan Lu, Jinhua Shi, China
- flashforge.com
Respondeu a 8% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent customer service!
I had a great experience with Flashforge. Their customer service team was incredibly helpful and went above and beyond to assist me with my needs. I really appreciate their support and highly recommend them!
Fast and Excellent Service
I had an issue with a voucher and contacted the service desk. My problem was resolved in no time. The support was quick, efficient, and very helpful. Excellent service!
evrything its ok :)
Just 15 out of 10
Just 15 out of 10. They responded very quickly to my request regarding checking delivery countries, and everything was corrected. Cyprus is now available for ordering. I made a mistake in the order, and they wrote to me and corrected everything themselves. Well, this is a gold standard of service, thank you.
Flashforge worked with me to correct a…
Flashforge worked with me to correct a mistake on my end. Love the printer!
Fast customer service with detailed…
Fast customer service with detailed response. Can't wait to get my Creator 5 3D printer and hope it's a smooth experience overall.
Solo espero que sus máquinas sean tan…
Solo espero que sus máquinas sean tan buenas como su atención. Ojala hoy en día las empresas se tomaran tan en serio la atención al cliente como Flashforge.
Always helpful and excel in after sales service
All I had to do is to let them know what my problem was and sent them pictures at the same time. They responded in no time at all and solved my issue right away. You can not ask for more than the excellent service I received. Thank You Flashforge.
FlashForge keep up the great work and putting out quality printers at great prices!
FlashForge has always been very responsive. I have owned a few of your printers. Most recently purchased the AD5X. I have reserved 2 Creator 5 Pros on the Early Bird reservation. Looking forward to seeing how these will fit in with my 3D printing business.
Great customer service fast response…
Great customer service fast response time you guys are awesome will always be a customer
fast response to inquiry!
Thank you for resolving my issue with shipment.
Thank you for resolving my issue with my order. There was some difficulty connecting, but we got it taken care of!
CoCo went above and beyond, brilliant.
CoCo went above and beyond my expectations! Resolving my problem took several emails. CoCo sent me test models to print and asked me to provide the model I was struggling with. I expected her to look at the gcode for problems, I did not expect her to print my three and a half hour,900 layer model ( evidenced by photos). In a world of chatbots I am really impressed by the human interaction and personal touch.
I had a question about the product I…
I had a question about the product I had recently reserved. They answered back quickly and gave me all the information that was needed for my question.
Custom service is kind and fast to answer any questions or concerns one may have!
Custom service is always there to help you when you need! They are very professional and kind and always there to help! As a first time customer it feels good and assuring knowing that we have a team who cares about their customers We wish nothing but success to everyone at FlashForge. Keep up the good work!!!
Brilliant !!
So far, my experience with the crew at Flash Forge has been excellent the support crew are right on the program with fast precise responses and are very friendly highly recommend their printers too as I have both the AD5M and AD5X both absolutely amazing could not be happier.
Great customer service
Initial print was lost by the shipping company
Great recovery
A new printer was sent overnight
I purchased an AD5X from Flashforge
I purchased an AD5X from Flashforge, the printer is excellent however my IFS began to malfunction I contacted them yesterday and an advisor by the name of CoCo is sending me a new IFS unit. The printer is fantastic bar this fault and customer service thus far has been spot on if not incredible. Thank You Flashforge.
Customer service is very responsive and…
Customer service is very responsive and helpful
The AD5X is amazing and very easy to use
The AD5X is amazing and very easy to put together. My only thing is the miss leading of being able to use an iPad or mobile. You will need a laptop or desktop. And then you will be golden but product other than that is amazing well worth every penny you spend and building diy encloser is fun with the family
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