Just 15 out of 10. They responded very quickly to my request regarding checking delivery countries, and everything was corrected. Cyprus is now available for ordering. I made a mistake in the order, a... Ver mais
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
FlashForge has always been very responsive. I have owned a few of your printers. Most recently purchased the AD5X. I have reserved 2 Creator 5 Pros on the Early Bird reservation. Looking forward to s... Ver mais
CoCo went above and beyond my expectations! Resolving my problem took several emails. CoCo sent me test models to print and asked me to provide the model I was struggling with. I expected her to loo... Ver mais
Bought an A5M Pro, returned 5 days later. Awful. Prints stopping mid flow. Confusing and longwinded process to change filament. Extruder gears blocked several times requiring lengthy disassemble. Poor... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Flashforge is one of global 3D printing suppliers, offers professional, commercial and consumer 3D printers, filaments, software and solutions.
Informações de contacto
Xian Yuan Lu, Jinhua Shi, China
- flashforge.com
Respondeu a 8% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent service (Customer Support)…
Excellent service (Customer Support) responding straight away, first ever 3D Printer and got the hang of using the matching right away, great machines and quality. Thank You! 🩵
Goor equipment and better customer…
Goor equipment and better customer service
Made a mistake on my 3D printer order…
Made a mistake on my 3D printer order and purchased the wrong DIY enclosure kit, luckily it didn't ship from China. Customer support was able to cancel it and refund that portion of my payment. Thank You
Printer return program
Although our unwanted 3D printer was too big to ship out, Flashforge was kind enough to still allow us to receive the $100 discount code. We run a print farm with the Flashforge 5M and the AD5X. They are amazing little machines. And the customer service that we receive from Flashforge is always top notch.
The trade-in program was easy to use…
The trade-in program was easy to use and a great value. It only took a few days to get the shipping label, and a few more to get the discount code.
My question was acknowledged quickly…
My question was acknowledged quickly and resolved.
KUDOS
Have thoroughly enjoyed working with Flashforge and diving into the printing world! Highly recommended
excellent customer service fast replies…
excellent customer service fast replies excellent technical knowledge!!
Easy to use and set up!
First time user and this printer is awesome! My kids couldn't be happier! I just got sick of purchasing 3d printed items so I ordered the AD5X and started printing my own. Easy to set up and use.
Great service for my printer!
Excellent service!
Excellent, quick service. Contacted customer service to see if I could get my printer shipped sooner and they were happy to do it. It arrived a couple of days after I asked them.
FlashForge Zendesk rocks!
Very prompt and professional response in order to verify shipping information. Extremely adaptable to a change in shipping box dimensions.
A fantastic Customer Service experience.
Flashforge has been very responsive
Flashforge has been very responsive and prompt in their replies
Flashforge 5M 3D printer - Great printer and after-sale service and support
I recently purchased two Flashforge 5M 3D printers for my business, and I couldn't be happier with the decision. Assembly was incredibly easy, and I was up and printing in no time. The print quality is absolutely stunning—comparable to machines that cost two to three times as much!
What really sets Flashforge apart is their exceptional after-sales service. I encountered an issue with the touchscreen on one of the printers. I emailed their support team and received a reply within an hour. After explaining the problem, a replacement screen was dispatched the very next day via DHL—not regular post! I had the part in hand within four days.
This kind of responsive and professional support is rare these days. It's what transforms a good company into a great one.
I highly recommend Flashforge 3D printers. They are worth every penny, offer outstanding print quality, and have the best customer service I've ever experienced.
Flşahforge support is very quick
Flashforge support is very quick, customer oriented and solution focused. I love them. For AD5X they sent the new designed parts to show their continuous support. They are great.
I have had very good service and prompt…
I have had very good service and prompt action to my question and request from Flashforge costumer service. They were quick to respond to the issues I encountered with my 3D printer. They deserve the highest rating and more.
Great product amd custom support!
I have the AD5X and it's an incredible printer. Also great customer support! Never got problem with their PLA very satisfied
Issue dealt with quickly
When does this ever happen?
What? A free upgrade? When does that ever happen? This is completely against my experience with other 3D printer manufacturers. I'm lucky if they answer my emails, let alone do it within a couple of hours with a free upgrade. Flashforge came out with a new hotend for the AD5X 2nd run machines. I have one of the original release machines. My hotend had a tendency to clog, but this new hotend is supposed to help with those issues.

Resposta da Flashforge
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