Just 15 out of 10. They responded very quickly to my request regarding checking delivery countries, and everything was corrected. Cyprus is now available for ordering. I made a mistake in the order, a... Ver mais
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
FlashForge has always been very responsive. I have owned a few of your printers. Most recently purchased the AD5X. I have reserved 2 Creator 5 Pros on the Early Bird reservation. Looking forward to s... Ver mais
CoCo went above and beyond my expectations! Resolving my problem took several emails. CoCo sent me test models to print and asked me to provide the model I was struggling with. I expected her to loo... Ver mais
Bought an A5M Pro, returned 5 days later. Awful. Prints stopping mid flow. Confusing and longwinded process to change filament. Extruder gears blocked several times requiring lengthy disassemble. Poor... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Flashforge is one of global 3D printing suppliers, offers professional, commercial and consumer 3D printers, filaments, software and solutions.
Informações de contacto
Xian Yuan Lu, Jinhua Shi, China
- flashforge.com
Respondeu a 8% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I have 3 FF machines and had no…
I have 3 FF machines and had no problems!
I have been a long time customer and…
I have been a long time customer and always the products are sent in perfect condition. Shipment is clear and quickly handled. Support is also available and quickly.
5 Stars
Machines are easy to use and customer service is helpful and prompt.
Great response time and info
Avoid like the plague
Bought an A5M Pro, returned 5 days later. Awful. Prints stopping mid flow. Confusing and longwinded process to change filament. Extruder gears blocked several times requiring lengthy disassemble. Poor / non existent instructions. Remote camera never connects. I could go on. Eventually it decided to smash the bed up into the extruder assembly and snap the nozzle. Do not buy from these clowns.

Resposta da Flashforge
They reply quickly and sort out the…
They reply quickly and sort out the issue almost immediately, very friendly too
Flashforge excellent customer support
Flashforge has really stepped up there game in customer service. Sent me new parts very quickly, at no charge not even shipping.
Flashforge service does an incredible…
Flashforge service does an incredible job of getting back to you quickly. I sent them an email and had a reply in under an hour…that’s really rare in this day and age! I rarely have problems with Flashforge equipment, but when I do they really work to resolve, and again are SO fast…really appreciate that!
There is a bug in the firmware for the…
There is a bug in the firmware for the Flashforge Adventurer 4 which has not been fixed, it causes an offset shift in prints rendering them useless. This product has generally been abandoned by the company, I would not trust them to not do this to other products, I would go for a safer brand.

Resposta da Flashforge
I am so impressed with this company
I am so impressed with this company. I know the printers are great and we just ordered a second one for colored. But I had a little problem and I called and they got on it. We had great communication and contacted with me and let me know what was going the whole way. And they were very polite and very knowledgeable in what they were telling me.
Thank you so much. I will be recommending this company and printer to everyone I know!!
Hands down the best company
Absolutely the best company I've ever had the pleasure of doing business. Hands down amazing products combined with amazing customer service!! 10/10
Flashforge quick and efficient!
Flashforge support was quick and thorough in processing the issue and replying.
10 out of 10 best service ever
10 out of 10 best service ever. Their printers are super affordable and beginner, friendly.
Great customer support with immediate…
Great customer support with immediate responses and good help. I also really enjoy the ADX5 printer.
Quick Customer Service response to resolve a shipment error
I recently ordered a flashforge 3D printer and 4 rolls of HS PLA filament. When I received my purchase I noted I had received a neon yellow color filament rather than the neon orange I originally selected. I emailed customer service on 7/9 and immediately received a request for additional information. (photo of what I had received). I received an immediate response from customer service indicating a reel of neon orange was being sent and no further actions or additional payments we needed from me. Flashforge customer service was helpful with a very timely response.
Brilliant printer
Quality product with on going support…
Quality product with on going support and a pleasant experience to use and deal with.
My experience with the AD5X
My experience with the AD5X was great for various reasons; it was very easy to use (as someone with little experience), and the color change system was truly unique. Overall, after owning the printer for several months, I can say (with confidence) that it is one of the most reliable multi-color printers, especially for its price.
Excellent products and customer service
As an older woman who's not very tech-savvy, I’ve been pleasantly surprised by how easy it has been to learn and use my two FlashForge printers, the AD5M and AD5X. Both printers deliver excellent performance, and I’ve been really impressed with their quality. I also had an issue with missing items from my shipment, but FlashForge’s customer service was outstanding. They were prompt, helpful, and made sure the items will be resent immediately. Highly recommend FlashForge for both their reliable products and exceptional customer support!
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