Flight Centre Opiniões 

Jayden Wheatly, Rockhampton Branch is what went wrong 😪😪😪😪

Kim is amazing! She listens, is friendly, honest and helpful. Changed anything
I wasn't sure about, came back with solutions.....I can't thank her enough. Wish she was coming too!!

Tried to change flight dates, what a nightmare, not helpful at all, wouldn’t use again.

My name is Paddy Fiore I’m from Harvey WA and I booked a holiday to Egypt with a lifeless guy called Matthew Shepperd from Eaton flight center, I did call flight center to ask if I could please have another person to help or to return my deposit so I could go else where, the next thing I know Matthew sent me a msg asking me to come in and he was happy to help me out, I gave in and just bit the bullet. I’m writing this from Egypt not in the room that they booked me in in the room I found on my own as cosmopolitan hotel was bad, I travelled there with other people on a G adventure tour and we meet up again in the lobby, not a happy ending staff were terrible don’t believe me, google G adventure reviews and you will be shocked how bad this is. I have yet to start my dream tour and I’m not excited at all, my advice is simple I would never use flight center again and I will be paying Matthew a vist.
OH HAVE YOU SEEN FLIGHT CENTERS REVIEWS.
I WILL BE CONTACTING THE MEDIA TO TAKE THIS FURTHER SO IF YOU HAVE SOMETHING TO ADD LET ME KNOW.

They said they 'price match' but charged us booking fees and some other junk, then sucked my wife into paying it whilst i wasn't there. They are scammers. Then when i called they said they'd return my call and never did. AVOID THEM!

There are a lot of catches with Flight Center as it turns out, I just cancelled a short flight with an airline that would normally only charge $50 cancellation fee but Flight Centre is now charging me another $300 (for a $500 ticket!) and telling me I will have to wait for up to 12 weeks! Lesson learned, take 20 minutes more or pay $50 extra and avoid being taken advantage of.

Not sure how skilled their advisers are. Most of it I could do online myself. Booked us the most awful hotel in Singapore Furama City Centre. One Flight Centre recommended booked a superior room. Walked in and straight back out, it was dirty and exhausted from overuse.
Did not ticket me in my full name despite having my passport, used my shortened name. Had trouble at every boarding had to get to the airport hours ahead of time each time to find a supervisor able to get me a special boarding pass.
They have just replaced their travel insurance, he didn't know enough about it. Very disappointing coverage lots of exclusions.
The manager did try to fix things but its no fun after the event when they can do very little. Moral of the story buy decent travel insurance pay the price and check the Canstar research at least.

People please do yourself a favour and don’t go to them. You think they are professional who assist you but they don’t. We dealt with a lady there who screwed up and we had to pay twice for the same flight. Her name is Audrey Niese! I can’t help but think that she did it on purpose to make more money for her company otherwise she is really out of it!

NEVER EVER USE THIS TERRIBLE COMPANY. NEARLY IMPOSSIBLE TO MAKE CHARGES ON THEIR CUSTOMER HELPLINE -I WANTED TO MAKE CHANGES DUE TO SERIOUS FAMILY ILLNESS BUT THEY WERE IMPOSSIBLE TO DEAL WITH- POOR ENGLISH, REPEATING SAME NONSENSE SCRIPT AGAIN AND AGAIN , NOT ANSWERING MY QUESTIONS PROPERLY, MAKING ME WAIT FOR EVERY SINGLE QUERY/ QUESTION EVEN IF IT DIDN’T NEED TO BE CHECKED; DIDN’T MAKE MY SPECIAL MEAL CHANGE ON NEW FLIGHT AND DIDN’T TERM ME MY FLIGHT TO AUCKLAND HAD BEEN CANCELLED THAT MORNING ALREADY!!!! Unbelievable. Do NOT use this bunch of cut price amateurs.

Anja at Kingston Flight Centre Hobart, Tasmania is rated as a 5 star experience. She listened to my travel needs and was able to quickly book my flights. As I had done a little research of my own prior to my appointment with Anja I paid for my flights immediately. I highly recommend Flight centre in general as I have never had a bad experience.

I would only give them half a star if I was able. Terrible company and disgustingly immoral. Had two flights incorrectly booked and had to change them. Asked about changing or canceling. After 20 min cal (mostly on hold) was told I would have to pay $300 per ticket to cancel or change. $600 out of pocket for NOTHING. What work do they have to do to warrant $600 Thats a few whole days pay for most pepole. SCUMBAGS

They do not deserve a star, horrible flight hub, they changed my flight from 20th to 19th of Dec and did not send me an email to that effect. I called their customer care and they cut the line. Horrible flight hub

I have been on the phone with flight center for over one hour. I called them 4 times (during 3 days) to fix my name on the ticket and they continue to send me the wrong one ticket. They disconnect the call multiple times and every time I call back they have no notes on the system so i need to explain over and over again and they still don’t understand the issue. Still waiting on the line, after paying over aud$300 to fix my name on the ticket (by the way) almost the same amount of the original ticket from Perth to Bali. After almost 1.5 hours on the phone with them they sent me 3 emails with the ticket still incorrect! They don’t listen, and have looks like you are dealing with a robot instead of a person. Extremely frustrating.

Great consistent service from Sylvia Chahine in Yorkville.
She gets to know the customer, pays attention to our needs and executes well.
She communicates very well.
Thank you Sylvia.

I booked a flight on your online site on the 23rd December 2023 to Dublin. 

Your Reference - 15121728

My ticket was JHb to Abu Dhabi to Heathrow to Dublin . 

I arrived at OR Tambo at 5.30am on the 29th February 2023 to check in to my flight . It was then that I discovered that I needed a transit visa to enter the UK . I have never needed a transit visa for any trip I have been on.

Etihad airlines were brilliant and tried to assist me immediately by simply changing my ticket, right there and then without me having to fly through Heathrow. When they tried to assist me, my ticket was registered as blocked by Flight Centre, so it was blocked to Etihad , and they could not assist me in changing my ticket immediately.

I started to call your emergency line at :

6.57am - went to voicemail 

6.58 am - no response 

7.15am - no response 

7.22am - finally spoke to your emergency line which told me that Etihad should be able to access the ticket 

8.50am - After speaking to Etihad , who was more than willing to assist me , they still could not open the ticket 

Eventually I got hold of Preishree Reddy from Flight Centre at 9.15am , and she tried to assist me . She asked if I was still at the airport , which I was . She wanted to know if I had been booked as a no show , so I went to the Etihad boarding gates , and the Etihad Supervisor there , said no , I had NOT been booked as a no show , and that I could fly tomorrow , the 1st March 2024.However when I told this to Preishree , she told me I had been booked as a no show , which is incorrect . 

I have now been forced to book a second ticket to Dublin with Flight Centre for which I was charged R 8066.00 . I pre booked my seats on my Etihad flight which cost me a further R 800 , which I have lost , as well as my first accomodation that I had booked into in Dublin , where I lost R 5000. 

Needless to say , I am completely unimpressed with @Flight Centre service , as well as your supposed emergency assistance .

Secondly , your baggage allowance for my flight on my itinary was 40 kg . This information is also incorrect and was fortunately pointed out to me before my departure date , that you have to have two suitcases with 23kg each . So if I had arrived at the airport with 1 suitcase of 40 kg , that would have cost me another load of money to buy a second suitcase at the airport . 

Would you have paid for that extra expense ? 

I would like this email forwarded to your General Manager of Flight Centre , so that he or she is aware of the absolute trauma ,stress , and loss of money, that I can ill afford to lose,that I experienced due to Flight Centre emergency centre being completely unavailable and unhelpful , whereas Etihad customer service answered immeadiately , and tried their utmost to assist me . Flight Centre could learn a lot from Etihad . 

I even sent an email to your c8stime service on 13 June with referance 78716 asking for your General Managers contact details. Still waiting for a reply to this day!

Absolutely awful and disappointing. Brought flights online for $250, immediately realised I made a mistake and needed flights for the next week, which is $360? Immediately called to change the flights- it cost me an extra $365 to change my flights! So $620 in total for flights they are selling for $360. I could have bought 4 flights for $5 less. These are flights booked about a month in advance and I called within 2 minutes for booking realizing my mistake. What an absolute scam!

We have booked at flight centre at Murray bridge sa. What a lovley atmosphere there. All staff are friendly happy and know their stuff especially Hanna who is an efficient helpful funny and excellent at her job. The manager there Donna is also excellent.

I do not recommend this travel agency to any body at all. According to the ticket conditions, I was entitled to carry two checked baggage pieces, each 23kg. I confirmed it just before proceeding with my payment with one of their agents.
However, the day before my travel, I received an email for online check-in. Upon proceeding with the online check-in, I discovered that the baggage allowance was different from what was stated on my ticket. I was required to pay an additional 100 CAD for two checked 23 bags. It was an noncompliance between what I bought and what it was served. a total mess the day before my travel that caused me a lot of stress. I needed to pay an extra 100$. i felt i was teased but my ticket. I discussed it with Flight Center agents and supervisors couples of times but any time they just repeated their words of refusal to accept the condition of their ticket. this inconvenience impacted my return ticket as well.
It is a real dishonesty and cheating in selling and customer service.
I won't recommend it to any body. I won't go back again ever to them. The worst ever experience I had with them. I have filed several complains with different authorities for this swindle.

I am simply overwhelmed by the Musa sales representative. He helped me purchase plane tickets that were supposed to be "cheap" he claimed the cost would be $574. I looked at my credit charge and I see he charged me $2K. I've been chasing him for weeks and every day I get another excuse.
My recommendation is to avoid them, Musa will steal your precious money like he did to me.

Sam Caisley, from the Midland branch, was very kind and patient to deal with and helped us with our flight bookings and visas. She answered all our queries diligently.
H & D Hewett