Flight Centre Opiniões 

I booked with Flight Centre Chelmsford GB for flights to NZ for a family party of 4. I gave the staff member P. (he knows who he is), all the information he needed for the booking, in writing. Despite having this information in front of him P. spelled one of our names incorrectly.
I was not aware of the spelling mistake and as everything seemed in order, I paid in full, the not inconsiderable cost of the tickets.
The very next day, was told about the error so I contacted P. at Flight Centre and was informed there was a £70 charge to correct his mistake!
Both he and his overseer refused to cover this charge so I had no choice but to pay up. I later checked the Malaysian Airlines site and discovered they allow for up to a 3 letter change of name free of charge. I am almost certain the Flight Center would be aware of this fact. Therefore not only did they make the error, they proceeded to profit from it.
A few weeks before we were due to fly, I was informed I had to undergo an emergency operation on my spine. This meant I would be unfit to fly so had to cancel my ticket. I visited the Flight Centre and spoke to P. He said that apart from an admin charge they would refund my ticket. A while later, he contacted me to ask if I had travel insurance, I said yes, which was a big mistake because shortly after he contacted me again,saying actually Flight Centre Chelmsford would not refund my ticket , I would have to claim my costs from my travel insurance.
Again, I checked the Malaysian Airline site and they do have a refund policy so I emailed them about my situation. They replied at once asking for details but once they knew I had booked with Flight Centre there was nothing they could do. So I claimed a refund from my travel insurance company. This is not a simple task and involves supplying medical proof at an additional cost of £50 plus email downloads and lots of waiting. I finally received a partial refund from my insurers at the end of April.
If I had booked directly with Malaysian Airlines, the name change would not have happened and they would have refunded me due to a medical emergency. On reflection, it was not only expensive but a very unenjoyable experience booking with Chelmsford Flight Centre.
In my experience, once you have paid they have you over a barrel so I would strongly advise using a reputable travel agent.

Booking was fine; FC doesn't use "cheap"(?) airlines, also I was unable to get boarding pass on line, nor from self-service terminals at airport.
This may be Scoot Airlines policy. Changing my flights was impossible with FC bcos their consultant could not speak intelligible English, 45 min of wasted time.
Contacted Scoot directly, problem resolved in 5 min, plaudits to JOEL!

We purchased return tickets from Cape Town to Athens for a trip in June 2023... upon departure from Athens we were told that there had been a duplicated booking and we were not allowed to board. We had to sleep in Athens Airport and then buy one way tickets to get us home at a cost of R46,000 for the 2 tickets. No-one responds to my many emails or my phone calls!! It has been 7 months and I can't get this issue resolved!

Beware do not use this company. I booked with Flight Centre Kelowna for a trip to Disneyland in October. I noticed on my credit card that they had booked the hotel and the Disneyland tickets through Expedia(not sure what they are good for). they charged me to do this booking which I could have done myself. The hotel they book us at (Howard Johnson) was had extremely dirty rooms I have pictures) I called them on the first night that we got in to tell them we were running a little behind but we were on our way, the clerk that answered the phone said that the reservation was cancelled as they don't guarantee the reservation through 3 party bookers. They said that they had overbooked and needed our room for someone else. I phoned Flight Centre and told Carly that this happened and she said Ok but she didn't seem to care. I have used Flight Centre on 6 other occasions but no more from now on I will book the trip myself as they did nothing for me.

ellen at clapham branch … total legend sorted out a flight for me back to sydney after mega fail by qantas . very patient nothing was too much trouble absolutely awesome. cheers bridget