FlightGuru Opiniões 

Unexpected fees when booking. Also when the airline changed my flight within a few minutes, they claimed to have to reissue tickets and charged a fee I was unaware of for $50. Avoid this booking agent!

It is such a scammer ! Be aware !
I booked a ticket with this agency and I received the confirmation email already. Then , the guy names Mike sent the other mail for declining booking as they couldn't get the payment. He kept suggesting to call the company for supporting . What the hell they are trying to do with it when I already submitted the bank details?
SHOULD AVOID THIS AGENCY

Worst ever experience with flightguru i booked ticket lahore to london 1st time i received confirmation email and ticket as well but one of their representatives mark smith contact me and ask my picture of my credit card i provide all the details but he still forcing to ask me picture of my credit card when i refused to send picture they cancel my ticket..
Then again after 4 days i booked ticket and i received email as well but again they did scam with me.

I am extremely disappointed with the way The Flights Guru has handled my flight cancellation and refund.

I booked flights through The Flights Guru for £955. After requesting cancellation, I was initially told in writing that my refund would be £898, after deduction of a non-refundable component. I was then asked to confirm by replying “All OK”, which I did.

What followed has been extremely frustrating and confusing.

I was initially told that the refund would take 24–48 hours. When this did not happen, I contacted them again. I was subsequently told that they had raised a refund authorisation with the airline and that the process had been started. I was then told that the airline’s processing time could be 5–8 weeks.

In another email, I was told that they had requested the refund from the airline by email but that they could not provide me with the email, reference information, or supporting documentation because it was supposedly part of their internal correspondence.

The communication has therefore been inconsistent: first I was given an expectation of 24–48 hours, and later I was told to wait 5–8 weeks.

My booking has already been cancelled, meaning I have lost the ability to use the original booking, while I am still waiting for the money that I was told would be refunded.

I understand that refunds involving an airline can take time. However, as the customer, I expect clear, consistent and transparent communication, particularly when a specific refund amount and timeframe have been provided in writing.

I would strongly encourage anyone considering booking through The Flights Guru to make sure they fully understand the cancellation and refund process, including exactly who is responsible for processing the refund and how long it may realistically take.

I am posting this review to document my experience and hopefully receive a clear resolution and payment of the £898 refund that was confirmed to me in writing.

My main concern is not simply the delay — it is the inconsistent information and lack of transparency throughout the process.

Jason is the man to sort out your flights.
Two years ago, i spoke to him about sorting our flight tickets out for our trip around America. We flew from London, to Miami, Los Angeles, Las Vegas then back to London.
Every connection to and from the above airports went smoothly.
All because of Jason's delicate and precise accuracy to detail he put into booking our flights.
Everything he did for us was at a very high standard.
Thank you again, it is much appreciated by everyone on our trip.

ABYSMAL CUSTOMER SERVICE.
We have booked a package to Sri Lanka with transit through Doha. ABTA advise that members might be able to offer an alternative holiday.If they can't, or if the alternative means significant change to your original holiday, they must offer you a full refund.
So far they have stated that we are not entitled to a refund. We have taken our case to ABTA achieve and hope to achieve resolution through them

Avoid this company at all costs. Totally dishonest company. Jason ( which won’t be his real name ) took £200 for allocated seating which we didn’t get. Jason lied for 6 months about where the money went. He never booked the allocated seating. He continued to lie even after sending us a claim form to retrieve the money. Promised to call back each day but never did. Out and out liar this man unscrupulous just like the company. Do not book with them.

EXCELLENT SERVICE- Flights cancelled because of IRAN problems/airspace shut etc. tried very hard numerous times over several calls to help me with airline/alternative future flights etc- but decided in the end to have Full refund , very understanding, very easy and quick to do . RECOMMEND as when there is problems many do NOT answer phones/emails. THANKS "ASHLEY"

After going through flight guru website for a price for flights to las vegas I was given a code number to quote when phoning... ..I phoned immediately was then told by Harry this was not a live price and that it was £344 more than quoted ...asking why their website price was still showing my quoted pricei was again told this was not a live price ... I then checked 2 days later on their website to find exactly the same price I was quoted originally again given code to phone .. I did so only this time to be told the quote is a "FROM" price I checked their quote and no mention of "FROM"price then it was back to the not a live price excuse... Anyone going through FLIGHT GURUS website be prepared for a substantial increase in price from their original online quote .. I have just checked today again and website is still showing practically the same price as 4 days ago nowhere near the £344 increase
BE VERY WARY OF FLIIGHT GURU

Jordan was fabulous and personalised the holiday planning. Thanks

They advertise a super cheap ticket.

When you try to pay, it “fails.”

Then they ask you to call → and suddenly the ticket is “no longer available” → but they can “help” for a higher price.

That’s a common OTA scam.

I tried booking a ticket through this site because the price looked much cheaper than the airline’s website. After entering all my details, the payment “failed” and I was told to call their customer service. When I called, they claimed the ticket at that price was no longer available and immediately tried to upsell me a more expensive option.

This is a textbook bait-and-switch tactic: lure you in with a fake low price, then pressure you into paying more. Legitimate travel agencies and airlines don’t operate this way.

For anyone considering using this company: save yourself the stress. Book directly with the airline or through a well-known, reputable OTA instead.

My flight was cancelled and I haven't received refund.

Rachel at Flight Guru was AMAZING!
Had a mix up over times and layovers but it was all sorted out with a lot of laughter.
In my opinion Rachel deserves a pay raise, she is an asset to the company. Flight Guru have helped me in the past and have always been wonderful. GIVE RACHEL A RAISE!
(reposted because the 1st review was taken down for some reason)

As a group booking I was finding it hard to get flights but I contacted Mathew at flight guru he got it all sorted at a great price truly recommend

Can't book online and when you call they'll ask you to pay extra. Fake price shows always scam company.

Fake price, charging extra price then what it shows on their website. Horrible experience

I paid 2400 for a a return ticket. I needed to change my date because my mother was ill. They then tried to charge me 1100 more I ended up getting a single ticket back from NZ for 600 pounds on line.
Absolutely disappointed with this company I will never ever use them again.
To add the flexible, tickets are anything but flexible your best off just buying online at least the airline dealing with them directly. You can read the small print.

Please when you read my review. Please be wise and avoid Flight Guru!!! Not to be trusted.
I arrived at the Rui Montego Bay check-in to be told by staff that my payment has not being received. I was unable to get in contact with the FG staff as, when i called, there was a message saying this call cannot be answered. which my anxiety had hit the roof hoping that this was'nt a scam!!!! I eventually got through to Shaun the travel agent, who I'd dealt with
I knew this was a different named person. I was speaking to, claiming to be Sean. The conversation was not following and this alias had become aggressive.
Unfortunately the staff at the Rui were not able to support with my dilemma leaving me stranded without accomodation. My only option was to repay! I will be dealing with this traumatic incident when I return back to the UK😢

What a great experience. Paul could not have been more helpful. Good flight options, good competitive price and the most important feature for me was always dealing with the same person. Thanks Paul

Harry was our contact
Booked flights to America ( premium class)
No! We were in economy half of the journey there and back
I’ve sent 8 emails asking for support in getting a refund!
Just not happening
Really disappointed