FLIXHOTELS Opiniões 214

ßICH HABE EIN HOTELZIMMER (Dominikanische Republik) BEIM PORTAL „TRIVAGO“ RESERVIERT UND FLIXHOTELS HAT MIR DAS GELD GENOMMEN, ABER INFOLGE COVID-19 BEZAHLEN SIE MIR DAS GELD N I C H T ZURÜCK....

Was für eine Schande!!,,, DIESES UNTERNEHMEN IST MEINES ERACHTENS NICHT EINMAL 1 STERN bei der Bewertung WERT!!

Sehr geehrte Leser und Leserinnen,
ich hoffe sehr, dass diese Meldung sehr viele Leute erreicht! Für das Zimmer habe ich den Betrag von

€335,00 für 3 Nächte bezahlt.

Aufgrund des COVID-19, wie in der ganzen Welt bekannt ist, musste ich von der Hotelreservation absehen. Da ich das Geld an FLIXHOTELS bezahlen musste, habe ich rechtzeitig (10 Tage vor Termin) via E-Mail bi FLIXHOTELS mit Sitz in HAMBURG die Reservation annulliert und wollte das Geld zurückerstattet haben, da dies aufgrund des COVID-19 Gesetz ist.

Irgend wann bekam ich von FLIXHOTELS als Antwort, dass sie lediglich Zwischenhändler vom Unternehmen SMYROOMS seien und deshalb nichts machen können.
Komischerweise ist FLIXHOTELS sowie SMYROOMS beim Internetportal „TRIVAGO“, wo ich die Reservation via Internet vorgenommen habe, NICHT aufgelistet.... Handelt es sich hier bei FLIXHOTELS UM EINEN ZWISCHENHÄNDLER von Zwischenhändler von Zwischenhändler???

Meines Erachtens ist dies absolut UNSERIÖS und es kann doch auf gar keinen Fall sein, dass dieses Unternehmen FLIXHOTELS sich auf diese Weise und auf Kosten von armen Leute sich bereichert. ECHT EINE SCHANDE!!!!!

Encontramos la oferta de FLIX HOTELS a través de TRIVAGO.
Cancelamos nuestra reserva (CANCELACIÓN GRATIS) unos días antes de que se declarara la pandemia porque decidimos no ir de vacaciones viendo el problema que se avecinaba. Una vez que cancelamos, inmediatamente recibimos un correo electrónico con la confirmación de nuestro reembolso. Pero el reembolso no llega.
Además nadie nos avisó que en el momento de hacer la reserva nos iban a cargar en la tarjeta de crédito todo el importe. Nos enteramos por un correo, que nos llegó inmediatamente después de hacer la reserva y otro con el cargo total en la tarjeta de crédito... SIN PREVIO AVISO!
Les envié numerosos correos electrónicos reclamando nuestro reembolso y ellos ponen todo tipo de excusas. Lamentable!!!

ÚNICA SOLUCIÓN PARA RECIBIR EL REEMBOLSO: Como no recibimos ninguna facilidad por parte de FlixHotels, decidimos poner una RECLAMACIÓN A VISA y por fin después de 16 semanas VISA nos ha hecho el reembolso!!!

---

We found the FLIX HOTELS offer through TRIVAGO.
We canceled our reservation (FREE CANCELLATION) a few days before the pandemic was declared because we decided not to go on vacation seeing the problem that was coming.. Once we cancel, we immediately receive an email confirming our refund. But the refund does not come.
In addition, no one told us that at the time of making the reservation they would charge our credit card for the entire amount. We found out by email, which arrived immediately after booking and another with the full charge on the credit card ... WITHOUT NOTICE!
I sent them numerous emails about why I had not received my refund and they make all kinds of excuses. Regrettable!!!

ONLY SOLUTION TO RECEIVE THE REFUND: Since we did not receive any facilities from FlixHotels, we decided to put a CLAIM TO VISA and finally after 16 weeks VISA has made the refund !!!

Avoid this company!!

I cancelled 2 days after my booking, well before the Pandemic was declared because I had found a better deal elsewhere. Once I cancelled, I immediately received an email with the confirmation of my refund amount.
I've sent them numerous emails and made calls directly to their offices in Germany because I had not received my refund. They FINALLY replied that they are short staffed and will refund me within 4-6 weeks.

**Update** Filed a chargeback with MasterCard, and got my refund that way

Flixhotels and All Concerned,
I had to cancel my booking with Flixhotels because of the COVID-19 Global Pandemic. At first Flixhotels give some indications that I would receive a full refund with no penalties or fees. But weeks later I still hadn’t received a refund or any updates. I asked for an update and was told that the hotel I’d been booked at was demanding payment and because of that Flixhotels couldn’t give me a refund. I forwarded the email from Flixhotels to the hotel concerned.
The hotel concerned categorically denied they were demanding payment! The hotel further stated that their local government had issued an order to all local hotels, travel agencies and airlines directing them to grant a full refund with no penalties or fees to all guests who were scheduled for that timeframe. I then forwarded the hotel’s email to Flixhotels who said they would review the entire booking cancelation process and get back to me as soon as possible.

Again, weeks went by with no refund and no updates. Again a contacted Flixhotels asking for an update. Flixhotels responded now saying they couldn’t give me a refund not because the hotel was demanding payment, but that some of their “partners” were demanding payment and that because of this they couldn’t give me a refund. Flixhotels never identified who their “partners” were and typed the word “concluded” at the end of their last correspondence.

What I’ve outlined above shows a stunning lack of integrity, professionalism, compassion and understanding on the part of Flixhotels and their partners. And all this during a Global Pandemic. Flixhotels and their partners decisions, actions and treatment concerning their customer(s) is down right shameful. This was the first and last time I’ll ever use Flixhotel’s service.

I spend on average of about six months of each year working and vacationing outside my home country. I travel a lot and have done so for the last 14 years. I plan to share my story with many. This will include family, friends, major internet hotel & travel sites and least two embassies and my many many many fellow travelers who I spend hours talking & listening with on airplanes and at hotels!

Lastly I recommend that anyone who has fallen victim to Flixhotels and their partners do the same. If enough people file complaints Flixhotels and their partners will find themselves excluded from major internet travel & hotels sites and possibly “flagged” for bad business practices at embassies! Embassies have a lot to say about who can do business with their citizens both internationally and domestically in their own country via Department Of Commerce. Also keep an eye out for any lawsuits that your home countries Attorney General might file against companies like Flixhotels and their partners!

Have a great day!


Kevin

We had booked a hotel with flix. First and last time
with this company.
My husband asked them to cancel our hotel only if it was a free option.
So they cancel it by them self But it was not free option. So we ask why they cancelled it
But now we didn't hear anything from them. I going to ask my credit card company to get it back.
Almost every credit company has a insurance.

For Europeans customer you can also can go to your own European Customer Centre. They speak your own language and now all the law rules.

Korona tilanteen takia peruuntuneesta hotellistani sain kuukauden kuluttua peruutuksestani viestin että älkää laittako viestejä tai soittako ja olkaa kärsivällinen, tulemme palauttamaan rahanne jossain vaiheessa. Nyt on mennyt yli 5 viikkoa eikä edelleen palautusta tai muuta viestiä ole tullut. En voi hakea korvausta matkavakuutuksesta enkä Visalta ennen kuin saan selkeän vastauksen maksavatko rahoja takaisin.

ungenügender Service, keine Beantwortung von e-mail Anfragen: Habe über Flixhotels einen 10-tägigen Hotel-Aufenthalt in New York gebucht. Auf meine Stornierungsanfrage hin, die bereits direkt vom Hotel bestätigt wurde, warte ich bislang immer noch auf eine Rückerstattung des Reisepreises von Flixhotels.

ABSOLUTE CON ARTISTS. DO NOT USE !
we booked for a hotel in Sri Lanka. Obviously with what’s gone on with Corona Viris, we could not visit. Agoda gave us an instant refund.
This company are blaming a third party who they have allegedly paid.

We have spoken to the hotel direct. They have had no money from Flix. If they had, they said they would have authorised a refund.

Over the last few weeks we’ve had replied to emails from Flix, saying they can’t refund. I have no idea why, other than they are on current evidence, scammers.

DO NOT TRUST THIS COMPMANY !!

They are thieves. They stole our money and gave us nothing. We booked in december 2019. We were going on 15 april to marrakech. Due to the corona crisis, there are no planes and all hotels are closed. Ryanair cancelled our flight and they will give our money back. Flix hotels told us they have paid the whole amount of 2114 euros!! to the hotel. I called the hotel, they know nothing about a payment. Dont book at this website!!!

Made a booking on the 5th of March after a search on Trivago.
New York for 6 nights. After payment they had in small print an additional cost of 40$ per night in service charge. They did not inform about this at all before the payment was made.

I instantly contacted them to try to cancel as I would not have booked if I knew the additional cost. They refused.

Now the hotel is closed down the hole of May do to Covid 19. We was supposed to go mid May. I contacted the hotel about this and the canceled with no fee.

But this scam firm still won't return my money. The say that I don't get the money as I did not book with free cancellation.
But the hotel already told me that they canceled free of charge.

I'm going to make a police report on this firm as they with full intent mislead customers with bogus prices and scam you to keep the money.
I don't understand how a firm like this can be aloud to continue when the don't follow laws and regulations.

STAY AWAY FROM THIS FIRM!
SCAM ALERT!!!

Reserve mediante truvago con flix hoteles por la situación de covid19 quise cancelar mi contrato y me mintieron por teléfono acerca de la fecha de cancelación aun así envie un correo a tiempo y me cobraron el total de la reservacion. No me contestan los correos y por teléfono no me resuelven nada
Esta situación no fue cancelación por gusto fue por que el gobierno en México cerro todos los destinos turísticos

NON USATE ASSOLUTAMENTE QUESTO SITO.
A causa dell'emergenza epidemiologica da coronavirus ho dovuto a mio malincuore cancellare la mia prenotazione chiedendo il rimborso in quanto , la prestazione dedotta è ineseguibile per precetti normativi.
Ho inviato l'email più di un mese prima dalla data del mio soggiorno e loro mi hanno risposto 10 giorni dopo dicendomi di non potermi restituire nulla e oltre tutto a non inviarli altre email.
Tutto ciò è assurdo che dopo un'emergenza mondiale si sia così scorretti.

Während ich bei Expedia.de unter gleichen Buchungsbedingungen die gesamte Vorauszahlung zurückbekommen, möchte flixhotels gar nichts zurückbezahlen! Sehr schade, denn sie bieten über diese Summe nicht einmal einen Gutschein an! Da gehen andere Buchungsportale wesentlich kulanter mit der Situation um! Ich werde hier nicht mehr buchen! Schade

This is a terrible company. Do not use them! THEY WILL NOT REFUND YOUR MONEY!

We booked a hotel using our CREDIT CARD to charge and ended up cancelling it. They immediately sent us the cancellation confirmation, then asked us for checking account information to return our money: SWIFT, IBAN, BIC, Account number, etc, etc.. Our Cancellation #: 210164.

We contacted them twice and requested that they credit our credit card. They never responded and never refunded our money. We ended up contacting our credit card company disputing the charge.

They use this delay tactic to keep the money and hoping the customers go away! Very dishonest practices! Do not fall for their cheap prices. Use other companies to book your trip.

I totally agree with Patricia. I had to cancel booking because of Covid 19. Emailed them and they asked for my banking details to process refund. This is strange, I don’t understand. Other companies send money back to my credit cards. I am also suspicious and uncomfortable with anyone who asks for banking details via email, given that they already got them when I made the booking.

It has been a week, so I have sent a second message asking why they haven’t refunded. There is no answer. They stopped communication. I am not hopeful about receiving a refund although my booking had free cancellation option:(((((

Wir haben am 14.03 unseren Urlaub storniert und bis jetzt das Geld nicht überwiesen bekommen. Auf unsere Mails und Anrufe wird nicht mehr reagiert ...

Am 4.Mai noch immer keine Rückzahlung...

I had to cancel booking because of Covid 19. Emailed them and got response a week later, asking for my banking details to process refund as they are unable to complete refunds through credit cards. I am very suspicious and uncomfortable with anyone who asks for banking details via email, given that they already got them when I made the booking. Making the booking itself was very easy and unproblematic and I would generally give 4 stars for this. But the payment of the refund is making me nervous. Now what do I do!

I have payed for the trip to Tenerife with free cancelation option. I have cancelled my trip in February 2020 And now the end of March. The refund is still in process. The phone is always busy. I do not know what to do with them.

Alles bestens gelaufen in der Reservierung, Abrechnung und Service vor Ort des Hotels.