Flowerknows Opiniões 

The make up is really pretty as promised. Well packaged, nothing broken.

So far so good. I love everything about this place so far and customer service has been amazing.

The product I ordered from the company to my hotel arrived after I left. This may not be their fault, but the carrier they chose is very inefficient, bouncing the product through numerous hubs and wasting a ton of time. For a whole day, my order was within a 45-minute drive of my address, and I couldn't get it delivered before my departure. Furthermore, this carrier completely ignored my requests, and when I checked out of the hotel and offered the carrier alternative addresses, it turned out they didn't ship there. Totally disappointing...
P.S. after all Flower Knows did the best they can and sent me the gift card for better feeling.

Amazing products, very swift and professional customer service!

Really happy with the customer service! 🥹💕 There was a small mistake with my order details, but the CS team was so helpful and immediately helped me change it. They responded really fast and handled everything so nicely. Really appreciate the great service! 🌷✨

Amazing from start to finish. I had to pay no fees or taxes and I love the little gift I got with my order. The products are amazing as well.

C’est simple, ils ne m’ont jamais livré ! Ils promettent des cadeaux si on atteint un certain montant dans nos commandes. Une fois la commande payée, ils retirent le cadeau sans aucune explication malgré les montants respectés pour l’avoir.
Plusieurs échanges avec le support, car en plus ils m’ont mis un suivi qui était pas le mien( j’ai eu le suivi de quelqu’un au Canada )
Ma commande est soi-disant toujours bloquée en Chine depuis trois semaines. Depuis ils ont arrêté de me répondre, alors que je demande soit une visibilité claire sur une date de réception ou un remboursement…
Pour infos commande de +90€ de produits ( rajouter taxes, livraison etc) faite le 12/08 pour la France.

I’m very thankful for the prompt replies and fast delivery. I only hope that the team has told me that my beforehand that the perfume will be delivered on a different day. Other than that, the team has exceeded my expectations and experience. Thank you!

It is my first order from this website the items and quality are very very good and so pretty. It takes time to process the shipment and i understand due to big order and country distances. I opened and checked there is one missing item and i thought they couldn't shipped it back to me, but they found a way they reshipped it for me thank you I really appreciated it. I will buy again in the future.

Best friend loved the gifts

Absolutely amazing products in the most beautiful packaging! At the beginning I ordered some face powder and eyeshadow pallete (to be honest purely because of the beautiful cases), but they turned out to be amazing quality make up. I dedicated myself to replace all my makeup with Flower Knows and I’m getting there. Their last launch of Knight Unicorn has refillable cases, which is amazing too. I have very fair skin and it’s insanely hard to find my shade, but FK suits me perfectly. Their loyalty program is fantastic too and I always receive bunch of free gifts (4 on my last order!). Absolutely fantastic shop that I wholeheartedly recommend and regularly come back to! Love love love xxx

Everything was great, very happy with everything I received ❤️

I decided to order from flower knows for the first time since I’ve been interested in their products and they also had a promotion going on, that if you spent so much money, you would get free gifts with your purchase. I decided to order since I also received a coupon from them as a new customer and I ended up picking out enough items that all of the gifts got added to my cart automatically since that’s technically the only way you can add them to your cart. Well, apparently their team decided to manually remove one of the gifts yet when I contacted them they lied to me and claimed the system automatically did it which makes no sense since it was the system who automatically added the gift. My purchase amount was under $2 the minimum after the discount, they claimed they had the terms on the website but you literally can’t find anything on their website unless you’re looking for something specifically. I later ended up getting my package and it was just a box thrown into another box with no bubble wrap or anything so you could shake the box and just hear the box move around like nothing. I was also charged shipping since I ordered perfumes which I understood since they usually ship them hazmat or ship them through UPS and then go through USPS. Well apparently the company likes to lie to USPS about what items their shipping cause they basically charged me the extra $8 for nothing since it was just shipped with the rest of the makeup items and it wasn’t shipped hazmat. Luckily all the makeup items weren’t damaged but I personally won’t be ordering from them again. You basically have no chance of returning anything unless you purchase the shipping protection and you’ll only receive a response from customer service once a day at 3am in broken English. This company knows what they’re doing gaining traction on social media, and seeming reputable but they actually don’t care at all.
UPDATE: I contacted Flower Knows to hear what they had to say, I got “Regarding the removed gift with purchase, we have already explained this to you in our previous email” and trying to state it was clear on the website which again it is not. They also tried to tell me “perfume is classified as a special product, which is also noted on our website. It cannot be shipped together with regular cosmetics” which wasn’t the case since they shipped two perfumes with the makeup I purchased. I told them about that and they ignored it and then proceeded to tell me they HAD to charge me the $8 shipping fee because it’s on their website. I asked again why I was charged the $8 shipping fee and they said “perfume shipping channel supports all products including cosmetics. Therefore we shipped all items together via the perfume channel”
It seems like they’ll change whatever they have to say to make excuses to fit their narrative so I’m not sure why I even got a reply on here since they just want to make excuses instead of a resolution. Between their lies and contradictions they are hard to trust, I wish anyone luck who has to deal with their customer support because they don’t care about their customers as soon as you have a problem.

Ich gebe sonst nie eine Bewertung aber sowas ist mir noch nie passiert. Ich habe die Swan Eyeshadow Pallete bestellt und die Pallete is extrem klein. Sie sah auf den Bildern signifikant größer aus. Die Pallete is kleiner als meine Hand und ich bin 5'2. Ich hatte vorher auch keine Probleme mit Größen, bei Bestellungen, dies ist wirklich nur bei dieser Marke der Fall gewesen. Man bekommt für 35€ viel größeres und qualitativ hochwertigeres Make up. Mit Zoll btw 60€. Spart euer Geld.

Not only did I never receive my order, but working with their customer service is a nightmare! They hardly respond and when they do, it's short and unhelpful answers. They are being deceptive when it comes to getting my refund for my missing items. I followed their instructions to file with a third party app and they now say everything is not their responsibility. If you want your products and want honest people, i suggest shopping elsewhere. This entire company feels like you're better off shopping at Temu.

It did not arrive fast as possible and I hope this never happens again also I hope to change the distribution center GFS because i had bad experience with thim . I will say the package arrived good nothing damaged

They have been advertising "free gifts" such as a mirror charm and eyeshadow charm on their website, with popups to tell you how much more you need to sepnd to get them. Today, after spending more money than I was originally going to, and some time reaching these thresholds, and them appearing in my basket and the order conformation email perfectly fine, I have received another email saying that the gifts do not exist and have been removed from my order!
I have screenshot to prove it. There has been no offer of reimbursement.
Another lesson learned - companies will always try to trick you into parting eith your cash, and not be held liable because of a technicality.
I feel cheated and have now learned that this company is" too good to be true" with their fake offers of loyalty rewards.
I have contacted them and may request a refund because the experience of buying this treat for me and gift for my friend has been ruined, and I will not feel happy looking at my makeup and remembering how the brand has taken advantage of me and made me feel a fool for trusting them.
Shop here at your own risk and be aware of their rutheless tactics.

I really do love this company! Sadly packages can get damaged shipping from China even though they are sufficiently protected. It's just the way Chinese shipments work/ handle things. I don't think it's the company's fault because I have ordered other things from other companies in China and had the same issues so I think it's just the Chinese shipping Department in general that handles things roughly. I ordered the all-in gift box which arroved with damage/ a small crack on the back. I did buy the worry free insurance with their partner company for around $12 which was definitely worth it because in this case I did contact the company to make a claim. I was surprised with how fast everything was. I literally got a response from the flower knows customer service within minutes giving me a link to their insurance company "seel." When I got to the insurance company website an agent literally helped me right away it was so fast. I submitted ID verification and a photo of myself to verify it was me and within a couple minutes of that I think I uploaded some photos of the damaged product. About 30 minutes later I got an email stating I could choose between a partial refund or I could mail the whole thing back for a full refund. The whole thing literally took maybe an hour to resolve this fully which was extremely fast. A lot of American companies takes weeks or even months for refunds but I was surprised with how easy the process was to get compensated. My refund came in really quick like 1 or 2 business days. I will definitely keep ordering from this company since I know I am protected!

I was marketed this company and their products via Instagram and decided to take a chance. The products are just as cute and sweet as they are portrayed to be online! They arrived very fast. The company always has good deals. I have used the lip gloss so far, so I cannot say whether the eyeshadow is highly pigmented or buildable yet, but I'm happy with my purchases and love giving them as gifts, too.

Absolutely beautiful products. I wish that I would have known about the gift sets before and. But my daughter loves the makeup