Loved my items as usual with flower eyes. It’s always beautiful and when there was a missing order they replaced it. No questions asked. I appreciate that dedication to service but this order was not... Ver mais
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Leia as opiniões dos outros
This gift was absolutely the perfect idea/purchase I made for our daughter’s 18th birthday. She has a vast collection already but she didn’t have this new collection with the “beautiful storage box.... Ver mais
i love the products. ive been shopping here for a couple years and ive loved everything ive bought! the customer service was below average, though. i emailed and sent an inquiry through the website's... Ver mais
Just ordered from them not too long ago. Their shades are beautiful. I almost didn't because I had heard bad things about the color not showing up, but everything was exactly as described. It's clear... Ver mais
A empresa respondeu
4,2
Bom
163 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 92% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Flower knows make up
Really good experience overall. Comparatively new customer, had my ups and downs with the products but the customer service team was always very helpful. Only wished the mystery bags were not as repeated and had more variation. I got atleast 9 to 11 of the $50 price but a good purchase for sure, was able to give them as gifts. Keep up the good work, products are really good!
4 de agosto de 2025
Resposta da Flowerknows
I wanted to take a moment to express our heartfelt gratitude for your wonderful feedback. Your support means the world to us!
As a token of our appreciation, we've sent you a gift card. We hope you enjoy it!
Thank you once again for being such a valued customer. If you have any questions or need assistance, please feel free to reach out
I havent received my order yet
I havent received my order yet. I just received part of it the rest keeps saying on your website that its on transit but it doesnt move it has been like that since August19th then August 24th and nothing else.
4 de agosto de 2025
Resposta da Flowerknows
Dear Customer,
Thank you for your honest feedback. We’re truly sorry to hear that your experience didn’t meet your expectations.
Your satisfaction is very important to us, and we’d like to understand what went wrong and see how we can make things right. Could you please reach out to us directly at [support@flowerknows.co] or reply to this message? Our team is ready to assist you personally.
We appreciate you taking the time to share your thoughts – it helps us improve.
Kind regards,
I love products
I love products, good quality. I like service, on time and with care. Thank you for gifts!
4 de julho de 2025
Resposta da Flowerknows
I wanted to take a moment to express our heartfelt gratitude for your wonderful feedback. Your support means the world to us!
As a token of our appreciation, we've sent you a gift card. We hope you enjoy it!
Thank you once again for being such a valued customer. If you have any questions or need assistance, please feel free to reach out
Farben komplett anders
Ist nicht so, dass die Qualität oder der Kundenservice schlecht war, sondern die angegeben Farben der Lippenstifte sind immer KOMPLETT anders als abgebildet! Das war bei allen meinen 3 bestellten Lippenstiften so. Baby Rosa abgebildet - in Wirklichkeit Beerenrot. Nude abgebildet - in Wirklichkeit pink bekommen. WARUM??
17 de agosto de 2024
Opinião espontânea
Resposta da Flowerknows
Dear Customer,
Thank you for your honest feedback. We’re truly sorry to hear that your experience didn’t meet your expectations.
Your satisfaction is very important to us, and we’d like to understand what went wrong and see how we can make things right. Could you please reach out to us directly at [support@flowerknows.co] or reply to this message? Our team is ready to assist you personally.
We appreciate you taking the time to share your thoughts – it helps us improve.
Kind regards,
Feast of the eyes & great delivery!
Where do I start! I placed a large and expensive order, I did have my worries about the fact it was coming internationally and had backed out from another Chinese company due to awful reviews, however most of the reviews were good on here with about 1 a month negative, which is pretty good for a legitimate business such as this. I did pay for expedited shipping just for peace of mind coming from so far and didn’t want to wait 3 weeks or so. My parcel came in two shipments and I was kept updated throughout in my emails in tracking(something you do request when it was offered) and it arrived via our wonderful Royal Mail which I was so pleased about and relieved as it only had been a few days before receiving the first parcel. Oh what a parcel…my excitement in opening the well packaged item to opening the sturdy decorative gift box I had also paid for was WORTH it! Inside was all the items I had bought in cute card packaging coloured according to the range- mostly I had ordered the shell range so it was pretty baby blue boxes. The quality of the actual eyeshadow compacts, highlighter, blush, the hand held mirror and lipstick was of a beautiful quality and a good weight in my hand. It easily was the most luxurious and prettiest makeup I’ve laid my eyes on! Even my mum was impressed and thinking of buying a set for her photography shoots. She did take a pic too and put it up on her social media and was instantly asked where this makeup was from! Inside with my purchases was also a few extras such as makeup buffs and stickers. The quality of the actual makeup is also a delicious delight, it is of good pigment and each one is embellished with an embossed picture. I received the strawberry perfume today and absolutely enthralled with its delicate fragrance.
I will definitely be buying again and I’m so pleased I could write a lovely review instead of a scathing one if it hadn’t arrived…
14 de agosto de 2025
Opinião espontânea
Resposta da Flowerknows
I wanted to take a moment to express our heartfelt gratitude for your wonderful feedback. Your support means the world to us!
As a token of our appreciation, we've sent you a gift card. We hope you enjoy it!
Thank you once again for being such a valued customer. If you have any questions or need assistance, please feel free to reach out.
Eye catching designs and intriguing…
Eye catching designs and intriguing colors. Regular sales and offers.
4 de julho de 2025
Resposta da Flowerknows
I wanted to take a moment to express our heartfelt gratitude for your wonderful feedback. Your support means the world to us!
As a token of our appreciation, we've sent you a gift card. We hope you enjoy it!
Thank you once again for being such a valued customer. If you have any questions or need assistance, please feel free to reach out.
Resposta da Flowerknows
I wanted to take a moment to express our heartfelt gratitude for your wonderful feedback. Your support means the world to us!
As a token of our appreciation, we've sent you a gift card. We hope you enjoy it!
Thank you once again for being such a valued customer. If you have any questions or need assistance, please feel free to reach out.
Great products
Great products, fast and easy delivery, including shipping overseas, good courier service and very nice package.
4 de julho de 2025
Resposta da Flowerknows
I wanted to take a moment to express our heartfelt gratitude for your wonderful feedback. Your support means the world to us!
As a token of our appreciation, we've sent you a gift card. We hope you enjoy it!
Thank you once again for being such a valued customer. If you have any questions or need assistance, please feel free to reach out.
In time ,good pacaging and freebies
My pacage was sended in time in cute pink bag products were in perfect state thanks to pacakiging (I was buying from EU ) I got free stikers and makeup remover patch im very happy and my new order its on its way !
4 de julho de 2025
Resposta da Flowerknows
I wanted to take a moment to express our heartfelt gratitude for your wonderful feedback. Your support means the world to us!
As a token of our appreciation, we've sent you a gift card. We hope you enjoy it!
Thank you once again for being such a valued customer. If you have any questions or need assistance, please feel free to reach out.
Misleading Promo and Unhelpful AI Bot Responses
I ordered from Flowerknows during their Summer Sales promotion just to get the Anniversary Gift Box. My cart met the spend requirement before discounts, and the gift was shown at checkout — but it was silently removed from my final order and they proceeded with shipping my order.
There was no clear rule about the threshold being after discounts, and I was never warned. When I contacted support, all I got were AI-generated responses that ignored my experience. I don't believe a real person ever replied.
Eventually they offered a $20 gift card, which doesn’t cover shipping or come close to the value of what I lost — and they refused a refund.
Flowerknows promotions are a scam and their customer service is basically a bot wall. Be careful, you can only have a problem within the first 24 hours of ordering which is insane ex. product issues once shipped are irrelevant to them
EDIT: The company eventually agreed to ship the box after a lot of back and forth.
16 de julho de 2025
Opinião espontânea
Resposta da Flowerknows
Thank you for sharing your feedback about your experience. We deeply regret that we fell short of your expectations and sincerely apologize for the frustration this caused. At Flower Service, we strive to deliver exceptional service, and we’re truly sorry we missed the mark on this occasion.
To make this right, we’d appreciate the opportunity to assist you directly. Could you kindly email us at [support@email.com] or share your order/reference number? We’ll resolve this immediately.
I love this site ☺️
3 de junho de 2025
Resposta da Flowerknows
I wanted to take a moment to express our heartfelt gratitude for your wonderful feedback. Your support means the world to us!
As a token of our appreciation, we've sent you a gift card. We hope you enjoy it!
Thank you once again for being such a valued customer. If you have any questions or need assistance, please feel free to reach out.
Beautiful high quality makeup def worth it
I ordered during the sale and I got my makeup so quickly. It is always high-quality and gorgeous. I love the formula of the strawberry cupid lip mud. It is so smooth and doesn't make my lips feel dry. It has a light strawberry scent, but not overpowering. I look forward to the next sale.
3 de junho de 2025
Resposta da Flowerknows
I wanted to take a moment to express our heartfelt gratitude for your wonderful feedback. Your support means the world to us!
As a token of our appreciation, we've sent you a gift card. We hope you enjoy it!
Thank you once again for being such a valued customer. If you have any questions or need assistance, please feel free to reach out.
I love this brand so much!!
I love this brand so much, all the makeup is absolutely gorgeous and I recently received my order and it came in perfect condition ( and on the expected time ). It’s clear that the people behind this brand cares for it’s customers and wants to make them happy. I would definitely order from this brand again, and I 100% recommend it. I also love how they give freebies with each order, I recieved 2 sticker sheets and makeup remover wipes for no extra price :)
25 de junho de 2025
Opinião espontânea
The brush is cheap plastic, and be prepared to wait if you order perfume.
First of all, the brush I ordered was sub par. It's cheaply made, and just painted plastic. It will not last long. I ordered perfume also-they said to allow 15 days. It took 38 days, and every time I would write the company with concerns, they seemed like they didn't care and shrugged it off. Not one offer to track it, send a replacement, not one bit of concern.
31 de maio de 2025
Opinião espontânea
Resposta da Flowerknows
Thank you for sharing your feedback about your experience. We deeply regret that we fell short of your expectations and sincerely apologize for the frustration this caused. At Flower Service, we strive to deliver exceptional service, and we’re truly sorry we missed the mark on this occasion.
To make this right, we’d appreciate the opportunity to assist you directly. Could you kindly email us at [support@flowerknows.co] or share your order number? We’ll resolve this immediately.
Good product and Shipping
The package came quicker than expected
and the products were really good
5 de maio de 2025
Resposta da Flowerknows
I wanted to take a moment to express our heartfelt gratitude for your wonderful feedback. Your support means the world to us!
As a token of our appreciation, we've sent you a gift card. We hope you enjoy it!
Thank you once again for being such a valued customer. If you have any questions or need assistance, please feel free to reach out.
Great!
I don't mind the amount of time I have to wait for the items to ship, and their customer service is great! I think it'll be better to add a disclaimer that says shipping will be delayed during busy season though...
30 de janeiro de 2025
Opinião espontânea
indifference towards customers
Ordered 3 lucky bags in the same order, paid approximately 200eur and received duplicates. Those lucky bags don’t come in the prepacked box when you randomly get items, no, each item is handpicked by the employee, so i guess my order was just a way for them to discard less selling items. Thanks for wasting my hard earned money. Guess this is a sign for me to stop supporting flower knows.
3 de maio de 2025
Opinião espontânea
Resposta da Flowerknows
Thank you for sharing your feedback about your experience. We deeply regret that we fell short of your expectations and sincerely apologize for the frustration this caused. At Flower Service, we strive to deliver exceptional service, and we’re truly sorry we missed the mark on this occasion.
To make this right, we’d appreciate the opportunity to assist you directly. Could you kindly email us at [support@flowerknows.co] or share your order number? We’ll resolve this immediately.
I LOVE this brand so much
I LOVE this brand so much, my package came completely unscratched
3 de abril de 2025
Resposta da Flowerknows
I wanted to take a moment to express our heartfelt gratitude for your wonderful feedback. Your support means the world to us!
As a token of our appreciation, we've sent you a gift card. We hope you enjoy it!
Thank you once again for being such a valued customer. If you have any questions or need assistance, please feel free to reach out.
The order never arrived
The order never arrived, and they don't give me any information about it.
4 de março de 2025
Resposta da Flowerknows
We deeply apologize for the frustration caused by the issues with your order. After reviewing your case, the package was not delivered, as a gesture of goodwill, we have refunded this order for you. We value your trust and are committed to making this right. Please feel free to contact us for further assistance.
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