Flowerknows Opiniões 

163
•
TrustScore: 4 em 5

4,2

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 4 em 5 estrelas

Loved my items as usual with flower eyes. It’s always beautiful and when there was a missing order they replaced it. No questions asked. I appreciate that dedication to service but this order was not... Ver mais

Classificada 5 em 5 estrelas

This gift was absolutely the perfect idea/purchase I made for our daughter’s 18th birthday. She has a vast collection already but she didn’t have this new collection with the “beautiful storage box.... Ver mais

Classificada 3 em 5 estrelas

i love the products. ive been shopping here for a couple years and ive loved everything ive bought! the customer service was below average, though. i emailed and sent an inquiry through the website's... Ver mais

Classificada 5 em 5 estrelas

Just ordered from them not too long ago. Their shades are beautiful. I almost didn't because I had heard bad things about the color not showing up, but everything was exactly as described. It's clear... Ver mais

A empresa respondeu

4,2

Bom

TrustScore: 4 em 5

163 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 92% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,2

Todas as opiniões

(163)

84 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 3 em 5 estrelas

Long Wait

very cute but my package was sent back after shipping for a week so it took a month to get here, plus they said gifts were included and they weren't

26 de fevereiro de 2025
logótipo da Flowerknows

Resposta da Flowerknows

We deeply regret the shipping issues you encountered. As a gesture of goodwill, we’d like to offer a gift card. Our customer service will follow up shortly to assist you.
Thank you for your patience and understanding.

Classificada 5 em 5 estrelas

Really good service

Really good service, came in great condition and I’m in love with the products. Everything looks exactly how it’s advertised, love them all!!

26 de fevereiro de 2025
logótipo da Flowerknows

Resposta da Flowerknows

I wanted to take a moment to express our heartfelt gratitude for your wonderful feedback. Your support means the world to us!

As a token of our appreciation, we've sent you a gift card. We hope you enjoy it!

Thank you once again for being such a valued customer. If you have any questions or need assistance, please feel free to reach out.

Classificada 5 em 5 estrelas

Beautiful packaging and amazing…

Beautiful packaging and amazing products.

4 de março de 2025
logótipo da Flowerknows

Resposta da Flowerknows

I wanted to take a moment to express our heartfelt gratitude for your wonderful feedback. Your support means the world to us!

As a token of our appreciation, we've sent you a gift card. We hope you enjoy it!

Thank you once again for being such a valued customer. If you have any questions or need assistance, please feel free to reach out.

Classificada 5 em 5 estrelas

It has been such a pleasant experience…

It has been such a pleasant experience purchasing makeup from Flower Knows! I received my products quickly and they were well packaged. The products are stunning! You won't regret purchasing from Flower Knows. I will be definitely buying more makeup from them in the future!

26 de fevereiro de 2025
logótipo da Flowerknows

Resposta da Flowerknows

I wanted to take a moment to express our heartfelt gratitude for your wonderful feedback. Your support means the world to us!

As a token of our appreciation, we've sent you a gift card. We hope you enjoy it!

Thank you once again for being such a valued customer. If you have any questions or need assistance, please feel free to reach out.

Classificada 5 em 5 estrelas

beautiful containers, quick shipping

quick to get it shipped out (came earlier than the expected). Really cute items. My daughter really loved the lipstick

26 de fevereiro de 2025
logótipo da Flowerknows

Resposta da Flowerknows

I wanted to take a moment to express our heartfelt gratitude for your wonderful feedback. Your support means the world to us!

As a token of our appreciation, we've sent you a gift card. We hope you enjoy it!

Thank you once again for being such a valued customer. If you have any questions or need assistance, please feel free to reach out.

Classificada 5 em 5 estrelas

Überzeugt

Mein erster Kauf war der Highlighter aufgrund der schönen Verpackung, aber es überzeugt nicht nur das! Es ist mittlerweile mein Lieblings Highlighter und hält mega gut. Habe mittlerweile mehrere Produkte ausprobiert und muss sagen, dass es einer meine Lieblingsbrand ist!

12 de abril de 2024
Classificada 5 em 5 estrelas

Flower Knows always has great support

Flower Knows always has great support! They made a mistake with my free gifts and sent me a gift card to re-order them. I told them the amount wasn’t enough to cover the shipping costs so they offered me a larger amount. With this gift card I was able to purchase more items!

27 de fevereiro de 2025
logótipo da Flowerknows

Resposta da Flowerknows

I wanted to take a moment to express our heartfelt gratitude for your wonderful feedback. Your support means the world to us!

As a token of our appreciation, we've sent you a gift card. We hope you enjoy it!

Thank you once again for being such a valued customer. If you have any questions or need assistance, please feel free to reach out.

Classificada 5 em 5 estrelas

The most beautiful makeup

The most beautiful makeup I have ever purchased. It looks and feels amazing. Stays on and lasts. The amount of detail they put into the designs is breathtaking. I got hook when I was in Japan, but I'm thankful I found the website so I could order in the United States.

26 de fevereiro de 2025
logótipo da Flowerknows

Resposta da Flowerknows

I wanted to take a moment to express our heartfelt gratitude for your wonderful feedback. Your support means the world to us!

As a token of our appreciation, we've sent you a gift card. We hope you enjoy it!

Thank you once again for being such a valued customer. If you have any questions or need assistance, please feel free to reach out.

Classificada 3 em 5 estrelas

Customer support is a nightmare

Customer support is a nightmare first of all. Secondly the prices of these items are too much for the quality. It's mostly appearances, but for right now I'll focus on the customer support since I find that extremely important. One support staff told me they added my missing free gifts (the website glitched pretty bad on their new launch recently and a lot of people didn't even get their free gifts applied to their orders) to my processing order but then I get an email response (I chatted via chat AND email if you're confused) by some other staff saying orders can't have anything added to them after they've been placed and that I'd have to cancel and repurchase? This is my first time purchasing directly from them and its my last. This weird back and forth of being told contradicting things over the past day has made me so exhausted and quite honestly confused about their policies and how they handle situations like these in general. They also need more staff that can understand and speak English well because they ship worldwide and I've had to keep repeating myself and only had my questions answered around 50% of the time. It's better to buy these items cheaper from Chinese resellers.

15 de janeiro de 2025
Opinião espontânea
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Resposta da Flowerknows

Thank you for sharing your feedback about your experience. We deeply regret that we fell short of your expectations and sincerely apologize for the frustration this caused. At Flower Service, we strive to deliver exceptional service, and we’re truly sorry we missed the mark on this occasion.
To make this right, we’d appreciate the opportunity to assist you directly. Could you kindly email us at [support@flowerknows.co] or share your order number? We’ll resolve this immediately.

Classificada 4 em 5 estrelas

Great but with some disappointments

Make up feels and looks like great quality. Perfumes smell amazing. But it takes forever to ship and the hairbrush I got was misrepresented. Said it was silver plated so I assumed it was metal, it was plastic, and a very cheap feeling plastic at that.

20 de dezembro de 2024
Opinião espontânea
Classificada 3 em 5 estrelas

Good makeup, terrible shipping

I'll start off with the things I enjoy about the makeup so far: (I got the limited edition, "Strawberry Rococo" set.) The eyeshadow and blush colors are decently pigmented, the glitters/shimmer stay on well, the lip colors are beautiful, the packaging is light-weight and detailed but not cheap looking. The box it goes in is beautiful as well, being made of faux leather. Besides the actual makeup itself, everything else was awful. My mother ordered this for me about 3 weeks before Christmas and it still didn't come until 3 days after. Not only that, but I got 3 of the same lip gloss. I don't know if it was on purpose or not, because they removed any and all details about the set from their website! Like even if its limited edition, there should still be information available on the website. Even though the makeup is beautiful and somewhat useful, I wouldn't order from here again.

27 de dezembro de 2024
Opinião espontânea
logótipo da Flowerknows

Resposta da Flowerknows

Dear Customer,
Thank you for your honest feedback. We’re truly sorry to hear that your experience didn’t meet your expectations.
Your satisfaction is very important to us, and we’d like to understand what went wrong and see how we can make things right. Could you please reach out to us directly at [support@flowerknows.co] or reply to this message? Our team is ready to assist you personally.
We appreciate you taking the time to share your thoughts – it helps us improve.
Kind regards,

Classificada 5 em 5 estrelas

Excellent products and service

The previous order had been a bad experience. We gave them another try and this time everything was perfect. The communication has improved and the products are exceptional.

27 de dezembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Absolutely fantastic experience

I’m usually one of those people who only writes a review when somethings gone really bad(!) but I felt compelled to write a positive review about my own experience ordering from Flower Knows after reading all these bad reviews here. It was the complete opposite experience for me - I couldn’t have been happier with my purchase and literacyu squealed with joy the entire time I was opening it all. Everything arrived surprisingly fast despite having to clear customs during the Thanksgiving/Christmas period. I received the package in about a week maybe, but fully expected a month being a package coming all the way from Asia. All the items were in pristine condition and well organised in the box. The only thing I would have liked it better outside packaging protection - its was just in a cardboard box with no bubble wrap or anything. But nothing was broken so can’t really complain there. I bought basically 2 full sets of makeup - eyeshadows, blushes, lipsticks, mirrors, primer.. the lot. I got an absolutely stunning beauty box with it (as part of the Back Friday deal they’d had) and other lovely freebies. The whole experience was above and beyond what I expected so I’m surprised by some of the other experiences on here, which are likely country specific (I’m in the UK fyi). I know sometimes Asian companies have to send orders in multiple packages especially if perfume is involved. So some packages may arrive much later than others. Also with breakages or missing items it sounds they got unlucky with their local courier services. I can’t speak to how their customer service because I had zero complaints. Really, such amazing beauty products and seamless buying experience.

10 de dezembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Too long to ship

Shipping information online says that orders will be shipped in 3-4 business days with a possible "slight" delay for busy times. It has now been 9 business days since I placed an order and it still has not left their warehouse.

20 de dezembro de 2024
Opinião espontânea
logótipo da Flowerknows

Resposta da Flowerknows

Dear Customer,
Thank you for your honest feedback. We’re truly sorry to hear that your experience didn’t meet your expectations.
Your satisfaction is very important to us, and we’d like to understand what went wrong and see how we can make things right. Could you please reach out to us directly at [support@flowerknows.co] or reply to this message? Our team is ready to assist you personally.
We appreciate you taking the time to share your thoughts – it helps us improve.
Kind regards,

Classificada 1 em 5 estrelas

This is a scam

This is a scam. I ordered a polaroid home instant photo booth. Lots of promises that the item was shipped and on its way. When I chased again after 6 weeks they told me the item had been delivered already. I asked for a POD and they gave me a tracking number that doesn't work.

17 de dezembro de 2024
Opinião espontânea
logótipo da Flowerknows

Resposta da Flowerknows

Dear Customer,
Thank you for your honest feedback. We’re truly sorry to hear that your experience didn’t meet your expectations.
Your satisfaction is very important to us, and we’d like to understand what went wrong and see how we can make things right. Could you please reach out to us directly at [support@flowerknows.co] or reply to this message? Our team is ready to assist you personally.
We appreciate you taking the time to share your thoughts – it helps us improve.
Kind regards,

Classificada 5 em 5 estrelas

cute items and fast delivery

Package was delivered after about 2 weeks, products are nicely packaged and really beautifully designed. Nice quality overall, I’m not sure why there are some bad reviews on here..

7 de dezembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

This is a scam

This is a scam. Items will never be delivered.

5 de dezembro de 2024
Opinião espontânea
logótipo da Flowerknows

Resposta da Flowerknows

Dear Customer,
Thank you for your honest feedback. We’re truly sorry to hear that your experience didn’t meet your expectations.
Your satisfaction is very important to us, and we’d like to understand what went wrong and see how we can make things right. Could you please reach out to us directly at [support@flowerknows.co] or reply to this message? Our team is ready to assist you personally.
We appreciate you taking the time to share your thoughts – it helps us improve.
Kind regards,

Classificada 1 em 5 estrelas

Scamming company not delivering orders and bad customer service

I placed an order for a make up box and it never arrived. I reached out to them and they just stated I have received it. They are a scam

1 de novembro de 2024
Opinião espontânea
logótipo da Flowerknows

Resposta da Flowerknows

Dear Customer,
Thank you for your honest feedback. We’re truly sorry to hear that your experience didn’t meet your expectations.
Your satisfaction is very important to us, and we’d like to understand what went wrong and see how we can make things right. Could you please reach out to us directly at [support@flowerknows.co] or reply to this message? Our team is ready to assist you personally.
We appreciate you taking the time to share your thoughts – it helps us improve.
Kind regards,

Classificada 5 em 5 estrelas

The most beautiful makeup

Just received my order! I got the moonlight mermaid blush in the shade snow goddess and the swan ballet loose setting powder in the shade flower fairy. It is honestly the most beautiful makeup I have ever had!

My order came on time but I haven’t been able to try them yet as they are a Christmas present that I ordered from my mum. I’m pretty sure they will be amazing though😊

22 de novembro de 2024
Opinião espontânea

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