Flownbeauty Opiniões 

The USB cord that came with the item did not work -right out the gate. Upon receiving the item I was not impressed. In my opinion, not a solid hair tool - not worth the money paid. Contacting support for Return / Refund info (30 day guaranty refund if not satisfied), I received a response requesting I do a video - NO. I have had request from Erica, John, Lester, Marie and Brooke. Everytime I respond (same link) I get another SUPPORT team member requesting video & not willing to initiate return. WORSE support ever. Phone number disconnected. I am done - BBB & Letter to Claire Hoffman, I eat my $50 whatever loss!

I had a lot of help from Olivia to explain how the brush works as it appeared not to be charging properly but thanks yo Olivia it is now all ok. Very helpful. Thanks.

Quick response to my request & set in motion my need

When I was ordering my go curl Pro, somehow it ordered two of them. I reached out to the flown beauty. company right away and they removed one of my items. I was very pleased. Zy assisted me. Thank you for your prompt reaction.

Delivered very promptly in secure packaging. I’m very pleased with my brush & hi-speed charger. Brooke helped me to understand how everything works! Cheers!

I canceled my order because I mistakenly orederd 2 I contacted via email and Darwin answered immediately and corrected my mistake

All involved were very courteous and very polite. The agreement we came to was very pleasing to me. Appreciate all you did!

Corrected my issue in a few mins of messaging . Very satisfied

Prompt responses

the response to my inquiry was extremely quick, thorough and very helpful.

I returned a Numoya hot brush in February as it was not suitable for my needs. I was guided through the returns process step by step by various members of staff. For some unknown reason my parcel was held up in customs, and it appears it still is. Marie Cowell kept in constant touch with me, assuring me I hadn't been forgotten but as they had not received my parcel their hands were tied. As a goodwill gesture Marie arranged a refund for me that I received immediately, even though they still haven't received my return parcel. This is very much appreciated and I would like to thank Marie for all her support and for eventually sorting out my refund. Excellent customer service!

The service provided was exceptional and incredibly helpful. I was very pleased with their kindness and will certainly be making future purchases from them.

I have been very pleased with the customer service and their quest to deliver a quality product in the best possible way.

Darwin cancelled my order as requested quickly, the process was very easy.

Angel very quickly and proficiently handled my issue when I reached. She was friendly in her reply and professional.

I made made a purchase and a few hours later, prior to shipping, I decided I did not need it. I contacted them immediately and within a few hours had a respondse back and refund in my account. No questions, no back and forth.

Thank you Darwin for you prompt response to my request.

Ella was a great customer Service Rep. I bought the Go Brush Pro, used it a time or two and was not happy with the end results. Ella helped me through the whole process with a resolution. She reached back each time without long delays and always had great news each time. It was a pleasure.

Although the product I received was way below expectations & I would have preferred a full refund, the service staff (Ella) was above expectations.

Flown Gobrush Pro - Doesnt straighten hair as it doesnt grip - bristles are solid and spaced. Pretty useless

Daughter ordered by mistake so we didn't even open the box when it arrived. We asked to cancel the order right away and was told it was already shipped; it couldn't have been because it came three weeks later. Trying to return the unopened box took five emails and numerous requests from Zy to provide a picture of us using the product so obviously they didn't bother reading then emails. Finally they said I would have to return it to China which is prohibitive so they know you'll have to keep it. They offered a $17 refund off of $59. The address on the package had a US warehouse address but they say that isn't an address that they can use for returns. Even tho they say they have a full refund policy they do not fully refund total cost. Horrible customer support.