Stephanie, artist, creator, proprietor, is lovely to deal with. Thoughtfuly, reaching out to see if I would like to include a note as my order was a gift! My 3rd order, beautifully finished and pac... Ver mais
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Leia as opiniões dos outros
My foil art turned out amazing!! It's so intricate, and every little detail appeared perfectly. I emailed Steph shortly after ordering it because I had selected the wrong colour, she replied quickly a... Ver mais
Surprise flight ticket I just got mine in the main for my sisters birthday and I’m so so impressed with it. It came with fast delivery within 3-4 days and it’s just as expected on the picture. T... Ver mais
My scratch card voucher arrived within the time specified and was exceptional quality. Delivery deadlines were straight forward and clear when purchasing. Very good value for money given the qual... Ver mais
Informações sobre a empresa
Escrito pela empresa
We pride ourselves on producing high quality foiled prints and tickets, uniquely designed and crafted using a hand-foiled technique.
Informações de contacto
Unit 12, Fusion @ Magna, S60 1FE, Rotherham, Reino Unido
- sales@foilux.com
- foilux.com
4,8
Excelente
494 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 33% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great customer service products are…
Great customer service products are amazing can't wait for kids to see them at Christmas 100% recommend 😀
4 de outubro de 2024
Excellent service absolutely loved the…
Excellent service absolutely loved the Coldplay ticket to surprise my daughter at Christmas thank you so much. ☺️
2 de outubro de 2024
Amazing quality and customer service
Steph has been amazing in responding and meeting my requestings. Outstanding quality and customer service.
27 de setembro de 2024
Steph was absolutely incredible, products were stunning
Steph was absolutely incredible, she created a ticket plus 8 itineraries for my sister's Hen Do in Milan.
I sent her over some details and she created the most stunning products and she was able to send them over to me very quickly. She was very polite, very kind and friendly and the products were honestly incredible, brilliant quality. Would 100% recommend her products to anyone.
Thank you Steph!!!
20 de setembro de 2024
Opinião espontânea
Absolutely love it
Absolutely love it!
This is honestly the best product!
The lady that makes them will message you if she needs the tickets came within a few days!
They look lovely!
So exited to give them to the kids at Christmas
Thank you so much!!
10 de setembro de 2024
Highly recommended
Good communication when I accidentally placed a duplicate order. Item received and was a lovely addition to a pending special trip. Would highly recommend and I will be sure to use the service again.
4 de setembro de 2024
very good servise!!!
2 de setembro de 2024
Great website and easy to use
Great website and easy to use. Quick delivery. Quality of the product is fantastic. Communication is top notch
9 de agosto de 2024
Beautiful product
Beautiful product, quick delivery and amazing service. Will definitely buy from here again.
14 de agosto de 2024
Fantastic Service
So easy to order and Steph went above and beyond to help me with what I was looking for. Can't fault anything. The finished product was absolutely stunning and it will make a perfect gift. Would recommend to anyone.
30 de julho de 2024
Amazing gift an the card has good quality
Amazing gift an the cards r amazing quality
12 de julho de 2024
Great product customer service was…
Great product customer service was second to non I will order again in the future thank you
16 de julho de 2024
Excellent!
Friendly and fast from ordering to receiving! The most perfect attention to detail too.
3 de junho de 2024
Placed an order with 24hr tracked…
Placed an order with 24hr tracked delivery. They said this was on its way on the 19th of June but did not provide a tracking number it is now 24th of June and still not received this. This was a gift for my partners 30th which was on the 22nd so you can understand ed my disappointment. To further add to this I have emailed multiple times with no reply and also messaged multiple times on Instagram again no reply. This had left me with no other option than to leave this review. Very poor customer service won't be ordering again.
19 de junho de 2024
Resposta da Foilux
Hi Nathan,
I'm really sorry to hear about your experience with your recent order. I understand how disappointing this must have been, especially since it was a gift for your partner's 30th birthday.
I made a mistake and sent your order via 1st Class instead of Tracked24. I completely overlooked the shipping upgrade, and I’m really sorry about that. I've put new systems in place to make sure this doesn't happen again.
Although 1st class should have still arrived on time, it seems there was a slight error in the shipping address entered at checkout, which might have caused the delay.
As a small business, I always aim to communicate well with my customers. Unfortunately, your Instagram messages and DMs were sent over the weekend when I don't monitor them. I picked up your emails on Monday and responded right away, issuing a full refund.
I'm truly sorry that you felt our customer service wasn't good enough. I really appreciate your feedback and will work hard to improve. I hope you'll consider giving us another chance in the future.
Steph
Super happy
Bought for my hubby after seeing page on tik tok! Was not disappointed it looks amazing and prompt delivery would order
Again.
7 de junho de 2024
Great service
Beautiful made. Such a amazing way of telling her where we are going for her 18th birthday. Customers service was so quick to respond and sort out my problem. Highly recommended
4 de junho de 2024
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