Foilux Opiniões 

Resposta da Foilux

14/02/2024

Thank you for taking the time to leave a review. I can confirm your order was shipped out within the specified 3-5 day processing timescale, shipping is then in addition to this.

I am always transparent with this, and even include a checkbox when you order to give realistic expectations and try to avoid any disappointment. More information can be found here: https://foilux.com/pages/delivery-policy

Further to this, I will always try to help out customers if they need it sooner and don’t charge ‘rush fees’. However, on this occasion, I was not aware of the urgency beyond my standard timeframes.

I’m sorry you feel disappointed and I do apologise for any misunderstanding.

Steph

Resposta da Foilux

14/02/2024

Hi Rianna,

Thankyou for your review - I’m so glad to hear you’re happy with you order 💖

Resposta da Foilux

26/01/2024

Hi Sophie,

I'm really sorry you received the wrong item - I totally understand how frustrating this must be and I take full responsibility for this. Even though I put a lot of care into making and packing orders, we're all human, and sometimes mistakes do happen.

I've issued a full refund & I hope you will consider using my small business again.

Kind regards

Steph

Resposta da Foilux

23/01/2024

Hi Johnia,

Thanks for sharing your concerns. I've looked into your order, and it was indeed dispatched on 16th January, as mentioned in the confirmation email. I've just resent the tracking information to you via email. Please check your inbox, including the spam/junk folder, for the direct link to track your order.

I'm always happy to assist with any order queries you may have, and your support is greatly appreciated. I hope you enjoy your product once it arrives in the USA!

Steph

Resposta da Foilux

23/01/2024

Hi Charlotte,

Thank you for taking the time to share a review of your experience! I'm so grateful for your support and I'm so glad you're happy with your order.

Steph

Resposta da Foilux

23/01/2024

Hi Chantel,

Thank you for your lovely review - I'm so glad to hear you're happy with your ticket & gift box!

Steph

Resposta da Foilux

23/01/2024

Hi Chloe,

Thank you for your lovely review - I'm so grateful for your repeat custom - it means so much!

Steph

Resposta da Foilux

23/01/2024

Hi Emily,

I appreciate your positive feedback! It's lovely to hear you're happy with your foil tickets. Your support and word of mouth recommendations to your family and friends mean the world to me, especially as a small business.

Steph

Resposta da Foilux

9/12/2023

I'm sorry for any frustration with our communication. As a small business in the busiest time of the year, we appreciate your understanding and patience, especially over the weekend. The time zone difference between Australia and the UK (+11 hours) can also contribute to response delays as whilst it’s 8pm in the evening on a Monday in Australia, it’s only 9am for the UK.

Regarding the 'stuck in transit' you mentioned, on the tracking it said ‘item leaving the UK’ which means your parcel is en route from the UK to Australia, and the next update would be when it arrives in Australia. International shipping, as outlined on our website (7-28 days), does take time.

I'm delighted to see your order arrived well in time for Christmas, and I hope you enjoy your purchase.