Fonus Opiniões 

after many frustrating techs generous contributions to solve this
the last one was the best. figured it out and got me up and running again I am so happy to have.had his/her help to end the frustration of trying so many different solutions that didn’t work.. it was a axing to get the technician that had the knowledge to finally figure it out.

Pésimo servicio a mi me hicieron el cobro de un mes y jamás me activaron ni la esim ni el chip

Cista katastrofa. Zaplateny najvyssi balik aj tak nefunguje, fonus vam obmedzuje internet. Po 3dnich som si musil sktivovat Saily a vsetko super. Nekupujte sluzby Fonus!!! Strata penazi.

Fonus Mobile has completely exceeded my expectations. From day one, the service has been seamless, reliable, and incredibly user‑friendly. What truly sets Fonus apart, though, is their exceptional team. They genuinely go out of their way to help, making sure every question or concern is handled quickly, patiently, and with a personal touch.
You don’t often find a company where support feels this human and proactive. The team doesn’t just solve problems—they care. It’s clear they’re invested in their customers’ experience, not just providing a service.
The coverage and performance have been excellent, and the peace of mind that comes with knowing you’re backed by such a responsive, dedicated team is priceless. Because of this experience, I’ll proudly be an ambassador for Fonus Mobile and recommend them without hesitation to friends, family, and anyone looking for a mobile service they can truly trust.
If you’re on the fence—don’t be. Fonus Mobile is the real deal.

Reasonable price, quick support, stable signal. I will keep using Fonus!

I attempted to get help validating a second number I bought. They mocked my attempts to test and were exceptionally rude, then blocked my account so I couldn't access anything, but kept billing me. Worst service ever.

Unlimited data means subject to what we thinks is fair.
To be fair, I was on track for about 80GB data in the month, as I use a lot of video and watch movies- the E-Sim was for my journey and initial stay in Portugal.
What I object to is not declaring exactly the Fair Usage at sign on, I would have managed my data differently.
I got no notification and spent a good few hours figuring stuff out. Thanks Fonus. Not. I also could not receive emails, or top up my Revolut account leaving me vulnerable. I tried to reply to their belatedly received email, outlining similar points to the above-but of course it is a "no reply" email address.
Hence I feel that this negative review is more than fair. BTW, Portugal internet uses more reliable internet providers in Vodafone. It is faster, cheaper and claims to be fully unlimited for hotspot use, and tethering. Duh

I have had some issues in the past and Emily and Ursula have always been helpful

Pros:
- Fast customer support help via live chat
- Sheet convenience of calls and texts anywhere and data coverage of most countries at an extremely competitive price

Cons:
- Compared to a “native” contract speeds are often slower, sometimes considerably slower.
- Like all VoIP provides you don't get a real number integrated into the phone/SIM. Their US numbers are now whitelisted by Amazon SMS and usually work though. IMO this is a big gap in the market if a player can give a proper number.

A total disaster. If you are from North America avoid at all costs.
Even with a physical SIM card it does not work even to 30% of a low end provider.

If you want your clients to doubt you, get really bad service from Ursula or whoever, no vm, no iMessage, weak phone calls that drop every few minutes. A disaster. Save your money and potential revenues. Place them in a garbage can and burn them.
If you are from Canada or the USA you will get screwed by Fonus.
I have screen shots to prove everything.
Worst mistake ever so unprofessional

Very responsive, very good understanding and problem solving

I have been with Fonus for a couple of years, travelling all over Europe. Seldom an issue and when I do, it's solved quickly and efficiently. Wish I moved my Canadian cell# years earlier. Better service and connection than Rogers and Telus.

Barely passable experience
Terrible customer service that can only be reached via chat, no email, no phone number and everyone hides because the pseudo-name "Rachel" who are completely unhelpful and always just tell you to wait "24-48 hours" for a fix that never comes.

- Data is generally slow and spotty, you're better off using any other eSIM
- Voice service is actually just VoIP through their app barely useable even on strong WiFi
- Took 6 months of reaching out to them to get my SMS to work and it still barely works - no 2FA/OTP ever coms through even though they announced on March 2nd that they've added this feature.

Avoid this company like the plague.. totally scam of a company.

I had a very disappointing experience with Fonus Mobile. The service is honestly one of the worst mobile experiences I’ve had in a long time.
First, the customer service is horrible. Getting any kind of support is extremely frustrating and slow. When you actually manage to reach someone, the responses are vague and not very helpful. It feels like they don’t really care about resolving issues or helping their customers.
The application itself is also terrible. It’s buggy, poorly designed, and unreliable. For a company that claims to offer modern mobile service, their app feels unfinished and outdated. Basic features that should work smoothly often don’t, which makes managing the service unnecessarily difficult.
Another big problem is that their system relies on voice over IP. This technology feels like it’s from the dark ages compared to what real mobile carriers offer today. Call quality can be inconsistent, and the whole experience just doesn’t feel like a proper cellular service.
There’s also nothing innovative here at all. The company markets itself like it’s doing something groundbreaking, but in reality it’s just repackaging old technology with a clunky app.
On top of that, the plans really aren’t that competitive. There are way better plans available from other carriers that offer real cellular service, better reliability, and better support.
2 Factor authentication does not work. Can't push any buttons when phoning as it's voip. NOT WORTH IT
Overall, I would not recommend Fonus Mobile. Between the horrible customer service, unreliable app, and outdated VOIP approach, it’s simply not worth it. There are far better options out there.

Emily was great to work with. Really fast to respond and help with issues

Ursula was great she went through each step and made them easy to understand and checked the results each time.

really good provider but the 512k after your 5gb is a bit boaring...

Fonus is a unique provider and works where other providers just failed.

I spent a lot of time trying to get the service to work. If you're not mildly tech savvy, do not even bother with the service.

You need to go into your phone settings and get direction from their support team through their own application. It involves making some changes and adjustments to APN and another setting.

I got this service for their Global Roaming services and the phone briefly worked at one my layovers. Enough to use 0.01gb of data according to their app. I was otherwise not able to use the service.

Fonus ultimately failed to provide the service I paid for, and would not provide a refund. It's a bit of a gamble to go with them, and they do not stand behind their (lack of) service.