Fracture Opiniões 

705
•
TrustScore: 4.5 em 5

4,4

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Ordering was easy; order delivery updates prompt and up-to-date. Packaging was compact but secured the prints well, along with the mounting screws. Plastic ribbon tape helped ensure the prints did... Ver mais

Classificada 2 em 5 estrelas

The glass prints arrived and the skin tones were way off - very orange compared to the image I uploaded. I requested reconciliation via refund or redo but they have not responded in several days. No p... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We love traveling this country and have some beautiful pictures we want on our wall. These glass prints really capture the scene. And when I made a huge error while ordering on the website, this compa... Ver mais

Classificada 5 em 5 estrelas

Falen was Amazing she helped me immensely I truly appreciate Fracture for always making it right. Their products are spectacular great value for such extraordinary work. I have many many prints cre... Ver mais

Informações sobre a empresa

  1. Impressão de fotografias

Escrito pela empresa

Fracture prints your digital photos directly on glass to create vibrant, frameless works of art. Glass Prints are delivered to your door ready-to-hang and with a lifetime quality guarantee. For a modern take on the traditional framed photo, look no further.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

705 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 77% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,4

Todas as opiniões

(705)

111 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

I have ordered 2 prints from them

I have ordered 2 prints from them. The web site is so easy to use and so many options available. They shipped quickly and the quality is amazing and they send the screw for the walls!

1 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Fracture has since made it right.

Before the print was made, I asked if they could include the hands and the feet in the picture. The editing tool didn't allow me to do it. No one got back to me until after it was shipped. The picture is not complete and it's fuzzy. Fracture has since made a new picture for me and I'm satisfied. Thank you

12 de julho de 2026
Opinião espontânea
logótipo da Fracture

Resposta da Fracture

We're so sorry your print turned out like that! We have a 100% Happiness Guarantee on every order, and we'd love to make this right. Could you please send a message to our team at support@fractureme.com? We'll get started on that right away.

Classificada 5 em 5 estrelas

Absolutely amazing customer service

Absolutely amazing customer service. We ordered a Fracture that arrived with coloring in one portion that seemed a bit washed out. I e-mailed Fracture about it and they asked me to send a photo. They then took the original photo I uploaded, color-corrected it for me, and sent me a new Fracture free of charge. Their 100% satisfaction guarantee is just that.

1 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

PERFECT!

Photo came out beautifully behind glass. Always a professional, seamless transaction with the Fracture team. Love doing business with them!

22 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I would give this 10 stars if I could

I would give this 10 stars if I could! The picture I had done is absolutely beautiful! So crystal clear, it came quickly and I could not be happier! I absolutely recommend this for any important or keepsake photo.

18 de junho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Not happy and no help available

First, let me say I have used Fracture many times, and I have been very satisfied up until now. The photo i ordered this time is beautiful, but it does not fit on the wooden stand. I chose the wood because I thought it would be sturdier than the metal. The picture is their medium size and too heavy to sit on a flat surface table. There was no way of knowing this when I placed my order. I do feel Fracture should have known this and reached out to me to say it would not work on a table. I have reached out twice through their on-line help chat. I allowed time between contacts for their response. I have not had any reply. I asked for either a larger stand, or for instructions on how to return the stand i ordered with the picture. No reply. This company has horrible customer service. There are no contact phone numbers; it's a chat format, and they never respond. The frames are not inexpensive, and the consumer has a right to receive ample customer service if something doesn't work out. I will never use them again. I hope someone at this company reads this review and decides to reach out.
JoAnn DalMolin

19 de junho de 2026
Opinião espontânea
logótipo da Fracture

Resposta da Fracture

We're so sorry for the delayed reply, JoAnn, and that your print isn't secure in that stand!

Our team took a look into your recent order, and it looks like it included a Small wood stand, meant for our two smallest size prints.

We're happy to send you out a Medium wood stand to match your Medium print instead. That should hold it much more securely. We'll have that on the way tomorrow and it should be reaching you shortly.

Our teammate Paul has sent you an email with the details; feel free to reply there with any questions and he'll be happy to assist.

Classificada 5 em 5 estrelas

So vibrant!

The print turned out beautifully! It was packaged well and arrived safely. It was easy to install and I am really pleased with how vibrant the color is.

23 de junho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Terrible experience

Terrible experience. I ordered two medium sized prints on glass. One arrived completely "fractured." I guess the company name fits. Also annoying was the FedEx shipping was terrible. Nine days total shipping time. Two different "deliver by end of day" projections missed, and finally delivered broken five days after the first expected delivery date. No way to contact so-called "customer service" except via email. My email to support has not been answered from more than 24 hours ago. Also, the quality of the print is marginal at best. Save your money. Save your aggravation. Avoid this company.

3 de junho de 2026
Opinião espontânea
logótipo da Fracture

Resposta da Fracture

We're so sorry for such a disappointing and frustrating experience! This isn't at all what we expect from our shipping carriers or our print quality.

Our customer support team is on the case to make this right. It seems like your first email somehow didn't get through to our end; can you please check your inbox for a message from support@fractureme.com ?

Classificada 1 em 5 estrelas

Print arrived broken Replacement on the way

Print arrived broken - I reported it and sent photo of broken glass! They have responded and are replacing. I missed their original email- my bad!!

25 de maio de 2026
Opinião espontânea
logótipo da Fracture

Resposta da Fracture

We're so sorry your order arrived broken, Danny! Our team replied to your email last week, but it doesn't sound like that reached you.

We have a replacement in the works right now and it should be on the way to you shortly; in the meantime, can you please whitelist support@fractureme.com in your inbox, to make sure our replies make it through to your end?

Classificada 5 em 5 estrelas

I CANNOT give Fracture enough praise!

I CANNOT say enough about Fracture-the quality is beyond what you can imagine-the uniqueness of an image printed on glass makes the pictures true conversation pieces. I am a repeat, repeat customer! The customer support team (Tyler was the person who took care of my order) went ABOVE AND BEYOND to get my order perfect. The last order I placed was a copy of a document from the late 1800s-which took a lot of extra attention to achieve the perfection that this project deserved. EVERYTHING you order arrives in your home as an heirloom piece that will be passed down for generations to come. I would NEVER trust my special pieces to any other company. Once you place an order and receive it you will feel the same as I do. Their 100% satisfaction/happiness guarantee is the real deal. I am beyond grateful for their support and services and will continue to be a repeat customer!

1 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I just came back from a Paris trip

I just came back from a Paris trip and had 2 of my photos put on glass. They turned out phenomenal! I am so impressed with how they turned out. The process was very easy. And I received the pictures very quickly. Will use them again.

27 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I am a first time user of the service

I am a first time user of the service. I ordered a photo for my wife for Mother’s Day. When it arrived, it was beautiful, but the photo I sent was admittedly dark, and the transfer was dark as well. I contacted customer service and they replaced the picture, free of charge, with a lighter version that was spectacular! This company stands behind the product they produce

4 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great product and customer service

Great product and customer service. After my order was stuck in NC for a week, I reached out to the support team. Not only was my shipping cost refunded, but a replacement was sent out the next day.

15 de maio de 2026
Opinião espontânea
Classificada 3 em 5 estrelas

I submitted a picture that should have…

I submitted a picture that should have been darker. When I sent it to fracture they said it was a good quality print. Unfortunately it washes out my mother in law’s face. I have several fracture prints in my house. This was the first one that a simple fix was not suggested. This was a Mother’s Day gift so that made this miss even worse.

12 de maio de 2026
Opinião espontânea

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais