FramesPlus Opiniões 

269
TrustScore: 3 em 5

3,2

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Fantastic frames and apertures, perfect for my needlework. Love the choice of colours and sizes. Will be ordering from you again. Excellent delivery driver, always cheerful, polite and friendly and re... Ver mais

Classificada 5 em 5 estrelas

I like the enormous range of frames available on FramePlus. Each described and photographed which makes choosing the exact frame, with or without mount, for my requirement. I particularly liked t... Ver mais

Classificada 3 em 5 estrelas

Sadly I never received my order. It was delivered to the wrong house, then handed back to the driver who never bothered delivering to the correct address instead Hermes produced a string of excuses... Ver mais

Classificada 1 em 5 estrelas

No accounts filed since 2020. The company was subject to a compulsory strike-off on 2 January 2024 but it appears Muhammad Umar Muhir is continuing to take money with no intention of supplying g... Ver mais

Informações sobre a empresa

  1. Loja de molduras

Escrito pela empresa

Making high quality picture frames & mounts convenient and affordable for everyone. We are the source for high quality picture frames and picture mounts. We do not Import We manufacture every Picture Frame in UK. We offer the highest quality solution for picture display requirments in large volumes or singular without a premium price


Informações de contacto

3,2

Aceitável

TrustScore: 3 em 5

269 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 57% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,2

Todas as opiniões

(269)

20 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Frame us broken on arrival.

5 de setembro de 2021
logótipo da FramesPlus

Resposta da FramesPlus

Hi,
Dear customer,
We're really sorry for this inconvenience.
As this is usually happened due to mishandling of of courier company.
We have refunded your full payment.

Please advise what we can do for your satisfaction.

Classificada 1 em 5 estrelas

Absolutely low quality frame, poor packaging and quite awful customer service.

Absolutely low quality frame, poor packaging and quite awful customer service. I recently purchased an A1 frame from their Etsy shop and when it arrived it was damaged and dented due to the careless way they packaged it.
I requested a refund but the company is proving unwilling to give me my money back and to take back their damaged item. Absolutely an awful experience. Will not recommend at all.

4 de agosto de 2021
Opinião espontânea
Classificada 2 em 5 estrelas

Quality control needs improvement

Simple ordering and quick delivery, however the frames I have received are poorly made.
They are often chipped and frayed at the joins.
For some reason the back boards and Perspex fronts are cut to the EXACT size of the frame, which makes it impossible to take out and put in again when you want to add your picture. I cannot understand why they do this, and the company should seriously improve their quality control.

If they improve, I will order again, but I have made 4 orders with them now and nothing seems to change :(

25 de julho de 2021
Classificada 1 em 5 estrelas

I ordered 2 frames over a fortnight ago…

I ordered 2 frames over a fortnight ago and still they have not arrived .On making enquiries, I was informed that another order had been made and that the previous had 'probably been lost in transit'.
I am still waiting for delivery.
Admittedly , the company offered a refund , but I've stuck with it , in the hope it will arrive.
A refund is likely to be the way forward should I not receive my order by tomorrow.
Not a good introductory experience to Frames Plus Ltd.,

20 de julho de 2021
Classificada 1 em 5 estrelas

received a damaged item

received a damaged item sent email on the same night and photos also sent. 1 was told i can return back but i had to pay for the return cost to get a refund of my item. avoid do not buy from them as not helpful at all

25 de junho de 2021
Opinião espontânea
Classificada 4 em 5 estrelas

Good customer service

1 less than 5 because I only received 6 of the 8 frames I ordered. However, customer service was very quick and efficient in resolving it for me. I am still waiting for the missing 2 but have confidence that they will arrive soon.
The frames are good, as expected for the price I paid. Will likely shop here again (assuming the missing 2 do turn up) thanks!

21 de junho de 2021
Classificada 1 em 5 estrelas

I have never received my order

I have never received my order, I have mailed you 3 times and never had a reply, I have had to get in touch with my bank to sort this out. I think I have been scammed, as looking at some reviews other people have had the same issues.

18 de maio de 2021

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