Julieta helped me complete my order with original quote offer after my having to wait a couple business days for me to approve the selection with our client. I really appreciate her time and attentio... Ver mais
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Leia as opiniões dos outros
This is my second time purchasing from France and Son and both times have been great. This last purchase in particular was terrific. I not only found exactly what I was looking for but was offered a... Ver mais
Julieta was responsive and exceptionally helpful. Unfortunately, the company is not forthright in their price as it relates to delivery. I checked out using shop and confirmed the shipping address wa... Ver mais
Told me in stock. Told me 4 weeks. Took about 6 months. Finally delivered and CLEARLY damaged and CLEARLY used items- broken drawers (2 nightstands). I was in the middle of building a home and did... Ver mais
Informações sobre a empresa
Informações de contacto
Estados Unidos da América
- (631) 270-4560
- cs@franceandson.com
- franceandson.com
Respondeu a 28% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Great service!
Great communication, very respectful and did great work. Ariel and Christian were fantastic!
wallpaper is beautiful
wallpaper is beautiful, I had some confusion with my order and customer service was responsive and helpful!
It took 2 months to solve the issue with my chair, and it's still broken
I bought a chair mid-December for my office, and it arrived in a timely manner. When I tried to put the chair together, it wouldnt fit. I called and wrote to them, and every time they passed me off to an email address and replied to my email with a photo of the instructions. I told them I needed new parts, and these parts they sent were not the correct ones. Someone in management finally stepped in by early February and said they reached out to the chair company and could not replace the piece of my chair that was broken, but could return me store credit for the chair. I'm still out $250 for the shipping and tax (which they did NOT refund), and still have a chair that does not work. Everyone I spoke with was very nice, but i cannot believe how long this all took just to end in still not having an office chair.
FRAUDULENT PRACTICES
FRAUDULENT PRACTICES. DOESNT REFUND MY CLIENTS. ITS BEEN MONTHSON NONSENSE. CLAIMING THEY WILL. SENDING EMAILS. HAVENT TO SIGN OFF ON CANCELATION. TOTAL NONSENSE. THEY TAKE THE MONEY OUT REALLY QUICK. THEN REPLY WITH EMAILS TO PUT MONEY BACK WHICH THEY NEVER DO. ITS BEEN MONTHS. CLIENT STILL HASNT RECEIVED REFUND. SO HIGHLY UNETHICAL !!!!!

Resposta da France and Son
I had a wonderful experience ordering…
I had a wonderful experience ordering from France&Son! All of my questions were quickly answered using the provided chat feature. Interaction with the associate was easy and positive.
The delivery crew was wonderful
The delivery crew was wonderful from France and Son. Berenger and Alex were incredibly professional and so helpful. We would definitely be happy to have them make a delivery anytime.
So many options
I was on the search for the perfect coffee table for my family room and France+Son has so many options to choose from. I feel I could find just about anything I need for my home from France+Son.
The AJ table lamp is exactly what I was…
The AJ table lamp is exactly what I was looking for! I love the shape and clean lines. This is my first time ordering from France & Son and so far it's been an easy experience. I'm excited to receive the lamp and enjoy it in my space.
I liked the selection of products and…
I liked the selection of products and that delivery included an option to purchase white glove service. The dresser did take quite a while to come in but once it did I felt the delivery went smoothly with quantum. Berenger & Alex delivered our piece quickly and efficiently.
Good quality furniture but took way too long
The delivery service was top notch. Hugo and Hendrick were very careful and professional.
Good quality furniture. However, I doubt I will do business with France and Son again. I was told my items would arrive in 4-6 weeks and it was more like 11 weeks.
Incredible furniture & fantastic customer service
I think there are products are of the highest quality unique. There furniture stands out amongst the competition. It's very unique in design, color options and materiality. In addition, their customer service is fantastic. I've gotten immediate responses to a whole host of questions. And... the staff has been super helpful in helping me find the right furniture for my house. I would highly recommend buying furniture from France & Son! Your friends and neighbors will certainly recognize the quality!
Delivery team from Quantum was great
Delivery team from Quantum was great. Unfortunately, parts were missing, France and Son will try and make it right.
Information provided quickly and…
Information provided quickly and shipping discounted when requested.
Five stars all the way
Five stars all the way - start to finish. Their customer service is off the charts and each product we have ordered has been of high quality and as advertised.
Dan
Easy to coordinate purchase and home delivery
Thank you so much for the speedy help on the site, Agustina! So easy to coordinate my purchase on the Spanish Chair. Can't wait to add it to my living room!
Great prices on designer pieces
They provide designer pieces at very reasonable pricing. Our furniture was ordered and we are Beyond excited for the delivery. Customer service has been fantastic
Thanks Julia Picierro!
Thanks Julia Picierro for your prompt response to our inquiry today regarding the pending refund. I do appreciate it!
France and son has a great selection of…
France and son has a great selection of furniture and the best prices. They are very friendly and have excellent customer service. I have Purchased a few pieces from them at different times and have had a great experience and will continue to work with them in the future.
I have bought from France and Son in…
I have bought from France and Son in the past and had no issues. Fast forward to now, I'm looking to buy more things and they have been very helpful at answering every question I have. They have such a big selection no matter what your style is, which makes it very easy.
Great experience with customer service
Great experience with the F&S customer service team! I was hunting for a bar table and was able to get a very nice discount simply by asking. They were efficient to deal with and responded very quickly. Would purchase again!
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