frasers.group Opiniões 275

Shocking customer service.
Returned two items and only received a refund for one.
It takes them over a week to respond to each email and they have now refused to refund the other item and claimed I’m attempting to commit fraud.

STAY AWAY

Gotta give this one star as 0 isn't an option.
Sat on my order for 4 days, then told me most of it was out of stock.
I'm thinking that this is a scam to sit on your money for a few days and then refund you?
Won't be buying from these charlatans again.

Wast of time and money, absolute fake junk. Bought A set of Ralph Lauren towels. Towels were poorly packed, bag was ripped open towels looked like they had been used already very disappointing. I will never buy anything from Frasers again.

Ordered placed on the 8th September, missing items, no customer service, no refund, involved my bank.

I would give minus stars if possible ,
I purchased bedroom furniture about 4 - 5 weeks ago , the 4drawer chest of drawers came with the bases missing , so no bottoms , trying to contact customers service , is like pulling teeth , disgusting service , I have just sent my 4th email , each time enclosing a photo , I did get an email response a few days ago asking for my contact details , which I responded , but stil no actual contact

Don't shop online with House of Fraser. Awful customer service. If you have an issue with a product, they take up to 3 weeks to respond! Bought makeup and broke out with an allergic reaction, they came back 3 weeks later and said I should have tested it a store first! They don't have any stores in London! The worst customer service experience ever!

I finally got my refund. But honestly. It’s best to avoid. It’s not worth the stress

Just awful company with zero customer service and will never use again

I would never use this company again, have ordered 5 times from these greedy scammers and all orders were cancelled, they take YOUR money, earn the interest on YOUR money, cancel your order and then you have to wait for a refund! Be warned!

Terrible company to shop with. I ordered 2 pairs of identical trainers different sizes and returned the wrong size. Only been tried on inside. I received them back twice costing £10 in postage! Customer service non existent. Apparently they return if the goods aren't in perfect condition but these were! I now have a pair of trainers that won't fit anyone. Avoid shopping with this terrible company.

Would put 0 star if there was one. Ordered item for a birthday gift on 7 September, not arrived two weeks later.Difficult to find customer service contact details on their website -I'd go so far as to say hidden! Apparently order has been cancelled -but they didn't tell me.Agent also told me the onus is now on me to make sure that the payment has not been taken from my account and claim it back from my bank if it has.I will never shop with Frasers or House of Fraser again

Like the other reviews on I would love to give zero, purchased item never arrived can’t get my money back can’t contact them, please this company is illegal,

What a rubbish company and poor customer service with agents only interested in dismissing any complaints. I bought a pair of Solomon gortex walking boots which have recently started letting water in. Solomon have a 2 year warranty on manufacturing faults. I have had them since September 2023.
Contacted Customer Care and explained the problem. The agent said "Generally speaking, a manufacturing fault would become apparent within the first 3 month of use and that it's not unreasonable to assume, that your item has had fair use and the issue may not be a manufacturing fault but could be down to other factors, such as general wear and tear, among other things. At this time, it is down to you, the customer, to prove that the item has a manufacturing fault. We would advise that you have your item independently inspected by a reputable company.”
In effect he was saying that the warranty is only 3 months. The Salomon website clearly states they the are guaranteed against manufacture faults for 2 years. I included a photo showing that the boots had no damage.
He clearly wasn't interested. He finished by saying " It appears that the item you’ve reported does not fall under our faulty goods category. Our policy covers items that are defective due to manufacturing errors. However, in this instance, the issue seems to be unrelated to a manufacturing defect."

I contacted Salomon directly and they honoured the warranty and gave me £140 towards a new pair of boots. Salomon is a 5* company.

Ordered furniture. The first delivery date came and went. The second date apparently there was an incident with the van and now they don’t recognise the tracking number. Awful service and unable to get a number to speak to anyone

I would like to give them 0 stars but 1 star was the lowest allowed
Appalling company plus they trick you to going on what's app where they try to get your card details !
The only way I sorted things was communicating with the CEO
I have been given a voucher but will only spend it in-store never online !!

I am astounded that they are called customer service.
Shockingly bad. Ordered some furniture, big mistake, furniture not arrived and nobody is giving an updated.
HOF40000084168277

Sadly this is another scam, and people fall for it as it has yhe old trusted name of Frasers. DO NOT USE. YOUR GOODS WILL LIKELY NEVER ARRIVE AND THERE IS NO ONE TO CONTACT.

I ordered 4 items, two of which were £1.49 each pyjamas. When ordering it struck me as odd that the same pyjamas kept popping up on the website but at a different price. My order has been delivered but the bargain items are missing. They are still available to order at the higher price on the website. I've checked my emails / paperwork and it's like I never ordered them! I have no cancellation notification. My order paperwork and invoice have no record that I ever ordered the pyjamas. I believe it's some form of sucking you in to add higher margin items on to your order to justify the £5 delivery and they never fulfil the cheaper items that are displayed at multiple price points on the website. Surely this isn't permitted by trading regs? I've scoured the website to find out how to contact them but it's an endless loop of FAQs.

Awful online shop, placed an order and when i received my confirmation email 3 items had been removed with no explanation as to why. Placed a second order thinking that might of been a one off but nope it wasn't once again i had items removed again with no explanation

DO NOT USE THIS COMPANY!!! IT'S A SCAM! They will take your money, send confirmation and then nothing. They are dishonest, despicable thieves!!!