This company deletes comments on social media from customers who have had issues with their orders including non-delivery, incorrect order and lack of customer service communication. There is no w... Ver mais
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Leia as opiniões dos outros
Most of the money for this company seems to have gone to marketing and not nearly enough for customer service or getting the product out in a reasonable time. All my items were in stock, it has been m... Ver mais
A empresa respondeu
I am 5' 2" so I got that length and it fits wonderfully. The weight isn't too much and it's soft both inside and out. I've washed it due to the factory smell that came with it and by following the int... Ver mais
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In an attempt to reduce the constant headaches and worries of the future that I have been experiencing lately (and also because I'm a Star Wars fan), I came across Free the Sheep in my news feed and... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Free the Sheep makes premium, anxiety-relief loungewear inspired from the growing Mental Health Movement across the United States. We are pushing past the norms of just throwing together "comfy clothes" that you have lying around and building towards a new perspective on loungewear that also supports a meaningful cause. Free the Sheep is based in Newport Beach, California, and develop seasonal lines of products that change accordingly while maintaining their values.
Informações de contacto
Estados Unidos da América
- info@freethesheepco.com
- freethesheep.com
4,0
Bom
246 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 63% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The negative reviews didn't match what I experienced.
I had looked online for reviews and was a little concerned about some of the posts.
My experience was perfect. Firstly, the product's quality is exceptional. It's going to be great for our upcoming winter. I tend not to put the heater on if I'm the only one at home.
Secondly, communication with 'Free the Sheep' was great. They responded to my email promptly and comprehensively.
Finally, the delivery time was as promised and was similar to most online shopping experiences.
Glad I went ahead and purchased the Eden Hoodie.
23 de abril de 2026
Resposta da Free the Sheep
Hi there,
Thank you so much for sharing this—it truly means a lot to us. We do our best to provide a great experience from start to finish, and we’re so glad to hear everything met your expectations.
Hope you stay warm and cozy in your Eden Hoodie!
Didn't arrive i want my money back
23 de abril de 2026
Resposta da Free the Sheep
Hi Braden,
We’re sorry to hear this. Upon checking, your order shows as successfully delivered. We’ve also followed up with you via email regarding the status of your order, but haven’t received a response yet.
If you still need assistance or can’t locate your package, please reply to our email, and we’ll be happy to help further.
The neck hole.seemed to small feels…
The neck hole.seemed to small feels like im being choked
23 de abril de 2026
Resposta da Free the Sheep
We appreciate your feedback and are sorry the neck hole feels too small. We'll review the sizing to improve our product.
Resposta da Free the Sheep
Hi there,
Thank you so much for your kind feedback—it truly means a lot to us!
My son loves this
27 de abril de 2026
Resposta da Free the Sheep
Hi there,
Thank you so much for your kind feedback—it truly means a lot to us!
It's exactly what I want
The product feels really nice to touch.
Just chilling out on a couch wearing it makes me feel safe and calm. It took a bit long to be delivered cuz I live in Japan, but it was worth the wait fr.
22 de abril de 2026
Resposta da Free the Sheep
Hi there,
Thank you so much for the lovely feedback—we really appreciate it.
Resposta da Free the Sheep
Hi there,
That’s wonderful to hear—thank you for sharing! We’re really glad it brings you that sense of calm.
Once Again!
Once again, the Eden hoodies have amazing quality and feel great! They ship pretty fast as well!
22 de abril de 2026
Resposta da Free the Sheep
Hi there,
Thank you so much for sharing that—we’re really glad you’re enjoying the Eden hoodies again! It means a lot to hear you’re happy with the quality and delivery speed.
Its nice and soft
Its nice and soft. It fits me just right along wiith it easily allowes me to play my games instead of having issues with my mouse and keyboard. It doesn't over heat me no matter how long i wear it, its like a comfy blanket to wear.
20 de abril de 2026
Resposta da Free the Sheep
Hi there,
We’re really glad to hear you’re enjoying it! Thank you for sharing your experience—it means a lot to us.
This hoodie is amazing!
This hoodie is amazing. It is so soft and the weight is great for anxiety. I like the poncho style so my arms aren’t restricted by sleeves. Looking forward to getting the full length hoodie next!
27 de abril de 2026
Resposta da Free the Sheep
We're happy to hear that you find the poncho hoodie so soft and comforting! It's great to know the weight is helpful for anxiety, and we appreciate your excitement about the full-length version. Thanks for sharing!
It’s solidly made
It’s solidly made, appropriately sized (at 6’2” it is not dragging on the ground or super short), has quality materials, slightly weighted. Much better than the “good enough” one I got in Amazon.
20 de abril de 2026
Resposta da Free the Sheep
We're happy to hear that you find our product to be well-made and appropriately sized. We appreciate you noting the quality materials and slight weighting. Thank you for your positive feedback!
It really gives the comfort
It's very comfortable and can actually makes you sleepy and cozy but the downside is that after a while it can get hot really fast. Recommend it on winter but not on summer
22 de abril de 2026
Resposta da Free the Sheep
We're glad you find it comfortable and cozy! We appreciate your feedback about it getting too warm. We'll consider this for future improvements to better suit warmer weather. Thanks for your review!
It was more than I expected
It was more than I expected, however the size I ordered for 5’11 and taller turned out to be larger than expected. I’m 6’0 and it was just way tooo material dragging the floor.
27 de abril de 2026
Resposta da Free the Sheep
We appreciate your feedback and are glad it exceeded your expectations. We're sorry the sizing was larger than anticipated for your height. Your comments will help us improve our size accuracy.
Love everything but the neck hole…
Love everything but the neck hole is……..snug. Every aspect is great and spectacular but us big boys with thick necks feels the tightness
20 de abril de 2026
Resposta da Free the Sheep
We appreciate your feedback! We're happy to hear you love everything else. We'll review the neck sizing to ensure a comfortable fit for everyone. Thanks for bringing this to our attention.
far exceeded expectation on quality
far exceeded expectation on quality, will get plenty of use.
20 de abril de 2026
Resposta da Free the Sheep
We're happy to hear that our product's quality surpassed what you expected. Thank you for letting us know you'll get plenty of use out of it!
Love the Eden!
Shipped super quickly. The Eden hoodie is amazing quality!! I use it every day.
20 de abril de 2026
Resposta da Free the Sheep
We're happy to hear that you're enjoying the Eden hoodie! We're so glad it arrived quickly and that you find it to be amazing quality. Thanks for your feedback.
Fantastic so far!
Spent only a few days with it, but so far it's been fantastic.
Outside of work, I've been using it almost non stop. Even as a blanket. It's just that convenient. (and yes, I have been washing it)
It's very cozy, seems well put together, covers most everything for my size (6'3") and the soft inside lining feels great! Definite recommend!
20 de abril de 2026
Resposta da Free the Sheep
We're happy to hear that you're having a fantastic experience! It's great to know it's so cozy and convenient for you. We appreciate you recommending it! Thanks for your positive feedback.
Resposta da Free the Sheep
We're happy to hear that you love the product's soft texture and comfortable weight; thank you for your positive feedback!
My grandson loves his Eden Hoodie!
20 de abril de 2026
Resposta da Free the Sheep
We're so happy to hear that your grandson loves his Eden Hoodie! Thank you for sharing this positive feedback with us.
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