FreightCenter Opiniões 1583

They charged me almost $1,000 for a pallet from Virginia to Utah. At first, it was over $700. They charged because they were going to drop it off in a residential area. It arrived late, and the driver refused to unload the load even though I had already paid for that service. They took the load and returned it hours later. They left it in its original location, and a week later they charged a surcharge of almost $200 because some inspector decided the load was too heavy. They took the money without any permission. In other words, they charged because a driver refused to do his job, and they had to send another one. They are abusers and thieves. Don't hire them.

Travis Is the reason we will keep coming back and shipping with Freight Center.
Great service with all three of our loads...we will be doing all our shipping through him.

He was very friendly when he got here. The boxes were in good shape and he was quick to get them unloaded. We did not get one small box and the shipper had to send it another way. However, I did not receive any calls about when the shipment would come in or confirmation even after I called. Also, I asked for the delivery to happen by 5pm and it only came in at 6:30pm, again, with no phone call until I reached out.

This was my 1st time dealing with FreightCenter, so I was a little nervous, because the pick up date was crucial. I dealt with Abe Akinyemi, who was always available to answer my questions. He assured me the truck would arrive between 10-11 AM on the day I requested. It arrived at 10AM. The truck driver was also
very helpful.

Told me pickup would be Monday between 8am and 5 pm, Never showed, I called and they told me next day, same 8-5 window. They showed up @ 5:15pm. Then I got a addtional charge that they claimed they had to load the 2 pallets onto truck. Luckily We had taken pictures of Us loading pallets onto their truck with our forklift. I sent them the proof, they said it would take 4 months to issue refund. Never again

Sergio was very patient, friendly, and efficient. He explained everything and got us the best quote. He helped guide us through the whole process. Was told it could take 2-3 days to deliver but it actually delivered the next day after pick up. The driver of the trucking company SAIA was on time also. The transaction went smoothly. Will definitely work with Sergio and FreightCenter again.

Mick Johnson has been wonderful about communicating cost- cutting options, following up with me, and showing concern for my needs. He’s been a wonderful representative from Freight Center.

We've used FreightCenter once so far and had a really great customer service experience with Sergio. He was very informative and provided the best deal for our customer. He did follow ups with me which was a really nice touch. My only complaint was I requested a pick up time window and even though it was noted on there, it wasn't honored. My business closes at 4pm and a driver showed up at 3:50pm ready for pick up and I had no one here in the office to help him until 4:15pm when a co worker came back to drive the forklift for me. Other than that, I have made Sergio my point of contact for all future jobs. I really appreciate his hard work and dedication to my customers satisfaction as well as my own as a business owner. Thank you again Sergio for all your help and patience throughout this process.

We had a mixed experience with FreightCenter. Our first two shipments went smoothly — pickup and delivery were on time with no issues. However, things quickly went downhill.

On our third shipment, they rebilled us an extra $157.42, citing a 2 lb weight discrepancy. Our scales were recently recalibrated, so this felt petty and unreasonable.

The following week, we scheduled a large shipment of 17 pallets. The driver failed to show up three times. After repeated delays, we requested a cancellation, but they only refunded 80% of the cost — despite the service failure being entirely on their end.

If you're shipping a single pallet occasionally, FreightCenter might work for you. But if you ship regularly (3–4 times a month like we do), we’d strongly recommend looking elsewhere.

When I first called.. I had no idea how to ship anything, Sergio and his (crew) walked me through it with ease, we plan to use freight center for our future shipping business, the staff is very friendly and helpful.

Very unethical booking cancellation charges even if cancellation is done just minutes after booking. I was charged 80 dollars penalty which I consider a forced taking of my money. There are better options out there like freightera.

I've worked with Freight Center for nearly 4 years, They have been great to work with on both LTL and FTL. Always willing to help me get the best shipping rates while providing great support if anything goes wrong. They are also very responsive!

JD picked up the ball and ran with it rather than away. He got a much more competitive price than others, it was very much apprecaited.

I have been working with JD and I can't tell you how much I appreciate his level of communication and hard work. There was a time crunch situation for a shipment pick up and JD handled it so professionally. Today I received my delivery and everything was perfect from start to finish.

I’ve dealt with a lot Of different shippers. Freight center has been great especially dealing with Shannon. She’s always on point and helps me get the best pricing and timing. Thank you!

They overcharged for a residential delivery, charged 10% over the price they quoted. Said the carrier wouldn't budge on the overcharge. Note I paid a premium on the pickup and delivery for liftgate and residential on both ends of this transaction. Other than the overcharge everyone at freightcenter was helpful and friendly.

We received a price quote for our load, which had a clearly defined weight and dimensions, and used their services. However, after the delivery, they charged us an additional $600. Despite our objections and requests for a refund, we could not get any resolution. In our opinion, this company is not reliable. We recommend working with alternative companies.

Sergio has made navigating this process for unusual shipments (theatrical set) seamless and has worked hard to get us the best rate. Thank you Freight Center!

I've never had to handle setting up to have something shipped before and Sergio was a God send! He was so helpful and explained in detail how it would work and what was needed. He handled everything proficiently and kept me informed as to the status. Shipment was on time and in good condition! Thanks sooooo much Sergio!! I'll definitely be giving you a call for my next shipping need!

Would leave 0 stars if I could stated I used a liftgate and charged me $163 for it after 3 weeks of pallet being delivered, where i personally loaded the pallet on the truck and they said they need a picture of some sort to prove it so i asked give me a picture where i did use it horrible service drivers never again lost a client who ships non stop first and last time