FreightCenter Opiniões 

Booked a pick up and just got off the phone with a dismissive representative that informs me, a pick up is just a request.....how ridiculous is this? How do you run a business that needs to be on schedule when this is the attitude of the service provider. I tried them out because of a good rate quote, they have already charged my card, but waiting 3 days now for a pick up is not acceptable to me, but business as usual for this company. Never again!

Horrible experience. Received 3 different quotes because the agent kept "accidently missing things". I spent in total an 1 hour and 45 minutes trying to book a simple pick-up.

After we booked the pick-up our quote went up $300 for "adjustments". Then after delivery they attempted to charge us an extra $585 for restricted access and a 200lbs weight adjustment. Additionally, we booked the pick-up with a lift gate, the truck that showed up didn't have one.

Original Quote: $502
Adjusted Quote: $785 (After Booking Pick-Up)
Post Delivery Adjustment: $1,087

Our expenses doubled after we scheduled pick-up. I'm going through a lengthy battle with their dispute center. I've provided proof of weight, proof that the location isn't restricted, etc. and am still waiting on a resolution.

To top it off, our agent, James Patterson was extremely rude and dismissive. I've filed a formal complaint with Freight Center as well.

Would not recommend freight center for any shipping needs. I booked a service over 1 month in advance and noticed shortly after that my order was not showing up in my portal. I called several times to ask why and everyone kept saying it’s because a driver hasn’t been assigned yet since it’s far in advance but everything is good. Fast forward 1 week before my supposed shipping date and I still haven’t heard anything from freight center or my driver. I tried calling several times but had to leave voicemails for my rep. He never called back, I had to keep calling each day until I finally got a hold of him. I asked if he had heard anything about my shipping pick up since it was now just days away and he said he would check and call me back. Never called back, I once again had to follow up with him. Found out that the order was never placed on their end and I didn’t have a driver. Wouldn’t be able to pick up my bed for another month which was well past when I would be moving. The only thing freight center did right was reimburse me but it has still been a huge headache now trying to scramble to find a shipping company last minute (exactly what I was trying to avoid by booking over a month in advance). I do not recommend this company if you want good customer service and reliable shipping.

I shipped 2 pallets the same day to 2 different locations. The driver mis-entered the PRO-numbers for each shipment, sending them to the wrong locations. I initially worked with Freight centers customer service, but I would hesitate to use the word "service" here! After several WEEKS(!) it became clear that nothing was being done proactively to get my freight re-routed and no further contact had been made to the freight company. I received several erroneous emails from customer service stating the freight had been picked back up and re-routed, only to find out that it was still waiting for pickup. After weeks and weeks of lack of any progress, I contact the freight company directly and the freight was picked up in a few days! Then, Freight Center allowed the freight company to back charge me for the pickup and rerouting of the astray freight, knowing full well the back story and Astray Freight situation! Now, customer service refuses to refund the over-charge until the freight company reverses the charges AND ARE NOT ACTIVELY TRYING TO GET MY MONEY BACK! I can't ask the freight company for my money back since they charged Freight Center (and Freight Center charged me!). Now Customer service REFUSES to assist in getting this refund because, I "went directly to the freight company directly, so they won't help me now!"(?) - WHAT!!!!! What a bunch of spiteful OLD BIDDIES you have working in customer service. They don't do their job, then get pissy when you go around them, and actually get it done in minutes, not weeks! Just the most PITIFUL and DISGUSTING treatment I have ever received in the 40 years I have been in business. Now 4 Months and still nothing! 0-STARS! P.S. Using another freight broker now.

I've had nothing but wonderful experiences with this company. I have only worked with one employee, Jezzriel. He handles the entire pickup process from finding the driver to scheduling it with the company for pickup, and drop-off is always the next day. Drivers have all been very friendly.

Sergio Arenas made this experience, smooth and easy, he was able to get me all the information I needed, communication and instructions were very clear and precise... He made it very simple for me.
Thank You!!

I had a great experience working with Lashaunda Goines, who truly exemplifies excellent customer service. From the start, she was friendly, knowledgeable, and clear in her communication. She took the time to walk me through the shipping process step-by-step, helping me understand my options and ultimately saving me money on my shipment.

Lashaunda also followed up by email with all the necessary documents and clear instructions, making the process simple and stress-free. Her professionalism and positive attitude gave me full confidence in moving forward with this company.

Thanks to her help, I’m expecting a smooth and successful transaction. I truly appreciate her support and hope management recognizes the great work she’s doing..

They charged me almost $1,000 for a pallet from Virginia to Utah. At first, it was over $700. They charged because they were going to drop it off in a residential area. It arrived late, and the driver refused to unload the load even though I had already paid for that service. They took the load and returned it hours later. They left it in its original location, and a week later they charged a surcharge of almost $200 because some inspector decided the load was too heavy. They took the money without any permission. In other words, they charged because a driver refused to do his job, and they had to send another one. They are abusers and thieves. Don't hire them.

Travis Is the reason we will keep coming back and shipping with Freight Center.
Great service with all three of our loads...we will be doing all our shipping through him.

He was very friendly when he got here. The boxes were in good shape and he was quick to get them unloaded. We did not get one small box and the shipper had to send it another way. However, I did not receive any calls about when the shipment would come in or confirmation even after I called. Also, I asked for the delivery to happen by 5pm and it only came in at 6:30pm, again, with no phone call until I reached out.

This was my 1st time dealing with FreightCenter, so I was a little nervous, because the pick up date was crucial. I dealt with Abe Akinyemi, who was always available to answer my questions. He assured me the truck would arrive between 10-11 AM on the day I requested. It arrived at 10AM. The truck driver was also
very helpful.

Told me pickup would be Monday between 8am and 5 pm, Never showed, I called and they told me next day, same 8-5 window. They showed up @ 5:15pm. Then I got a addtional charge that they claimed they had to load the 2 pallets onto truck. Luckily We had taken pictures of Us loading pallets onto their truck with our forklift. I sent them the proof, they said it would take 4 months to issue refund. Never again

Sergio was very patient, friendly, and efficient. He explained everything and got us the best quote. He helped guide us through the whole process. Was told it could take 2-3 days to deliver but it actually delivered the next day after pick up. The driver of the trucking company SAIA was on time also. The transaction went smoothly. Will definitely work with Sergio and FreightCenter again.

Mick Johnson has been wonderful about communicating cost- cutting options, following up with me, and showing concern for my needs. He’s been a wonderful representative from Freight Center.

We've used FreightCenter once so far and had a really great customer service experience with Sergio. He was very informative and provided the best deal for our customer. He did follow ups with me which was a really nice touch. My only complaint was I requested a pick up time window and even though it was noted on there, it wasn't honored. My business closes at 4pm and a driver showed up at 3:50pm ready for pick up and I had no one here in the office to help him until 4:15pm when a co worker came back to drive the forklift for me. Other than that, I have made Sergio my point of contact for all future jobs. I really appreciate his hard work and dedication to my customers satisfaction as well as my own as a business owner. Thank you again Sergio for all your help and patience throughout this process.

We had a mixed experience with FreightCenter. Our first two shipments went smoothly — pickup and delivery were on time with no issues. However, things quickly went downhill.

On our third shipment, they rebilled us an extra $157.42, citing a 2 lb weight discrepancy. Our scales were recently recalibrated, so this felt petty and unreasonable.

The following week, we scheduled a large shipment of 17 pallets. The driver failed to show up three times. After repeated delays, we requested a cancellation, but they only refunded 80% of the cost — despite the service failure being entirely on their end.

If you're shipping a single pallet occasionally, FreightCenter might work for you. But if you ship regularly (3–4 times a month like we do), we’d strongly recommend looking elsewhere.

When I first called.. I had no idea how to ship anything, Sergio and his (crew) walked me through it with ease, we plan to use freight center for our future shipping business, the staff is very friendly and helpful.

Very unethical booking cancellation charges even if cancellation is done just minutes after booking. I was charged 80 dollars penalty which I consider a forced taking of my money. There are better options out there like freightera.

I've worked with Freight Center for nearly 4 years, They have been great to work with on both LTL and FTL. Always willing to help me get the best shipping rates while providing great support if anything goes wrong. They are also very responsive!

JD picked up the ball and ran with it rather than away. He got a much more competitive price than others, it was very much apprecaited.