FreightCenter Opiniões 

I have been working with JD and I can't tell you how much I appreciate his level of communication and hard work. There was a time crunch situation for a shipment pick up and JD handled it so professionally. Today I received my delivery and everything was perfect from start to finish.

I’ve dealt with a lot Of different shippers. Freight center has been great especially dealing with Shannon. She’s always on point and helps me get the best pricing and timing. Thank you!

They overcharged for a residential delivery, charged 10% over the price they quoted. Said the carrier wouldn't budge on the overcharge. Note I paid a premium on the pickup and delivery for liftgate and residential on both ends of this transaction. Other than the overcharge everyone at freightcenter was helpful and friendly.

We received a price quote for our load, which had a clearly defined weight and dimensions, and used their services. However, after the delivery, they charged us an additional $600. Despite our objections and requests for a refund, we could not get any resolution. In our opinion, this company is not reliable. We recommend working with alternative companies.

Sergio has made navigating this process for unusual shipments (theatrical set) seamless and has worked hard to get us the best rate. Thank you Freight Center!

I've never had to handle setting up to have something shipped before and Sergio was a God send! He was so helpful and explained in detail how it would work and what was needed. He handled everything proficiently and kept me informed as to the status. Shipment was on time and in good condition! Thanks sooooo much Sergio!! I'll definitely be giving you a call for my next shipping need!

Would leave 0 stars if I could stated I used a liftgate and charged me $163 for it after 3 weeks of pallet being delivered, where i personally loaded the pallet on the truck and they said they need a picture of some sort to prove it so i asked give me a picture where i did use it horrible service drivers never again lost a client who ships non stop first and last time

Very grateful to have had Freight Center help me move large items from Florida to New England.
Denys was amazing and made the process so easy.

Would leave no stars if we could. The receiver in TX decided to close because the weather was 31* with sunshine and high forecasted of 46*. Joe didn't give us any heads up they were closed. We could not get any help with a layover because Joe says its an act of God because of extreme weather. I'm pretty sure the receiver was the one who decided to close the doors for the day and should have paid for a Layover. Joe was absolutely no help. We will not work with Freightcenter again as we do not work with brokers who don't help with detention.

I work for a non-profit research institution, DRI. I oversee all shipping and receiving for my organization. My experience with Freight Center has been devastatingly disappointing from beginning to end. I expressed the need to have scientific equipment shipped to a destination by a specific date, was told it would be no problem while booking. Then received quote stating delivery would be beyond the date I was requesting. I called and emailed requesting cancelation because I needed the equipment to be at the destination before the estimated delivery date given by Freight Center. I was assured by the agent that my shipment would absolutely be delivered by the date I requested. I received multiple emails and calls stating my shipment would arrive by my requested date. I received booking confirmation which showed date of delivery as my requested date. I confirmed and paid my quote. When I received my BOL it stated my shipment would be delivered on the date promised by Freight Center. When I received the tracking information everything changed. My estimated delivery date was noted as 11 days after the date promised! I called Freight Center immediately only to be told that my shipment was already on board a barge for ocean transport and could not be unloaded. This was a huge loss for our organization, as we had seven scientists at the destination unable to complete a contracted project to collect data and samples to be analyzed and researched, due to the equipment not being delivered as promised. This could have been avoided if Freight Center would have been honest about the actual delivery date. I understand things happen which cause delays and delivery dates are only estimates. But when you are repeatedly assured that a shipment CAN and WILL be delivered on a specific date, that is the date it should be delivered. The website, booking, and Freight Center agents are deceptive in their practices and procedures. When you initially request a quote it states that Freight Center can have shipments delivered within 2-3 days depending on the destination. What it doesn't say is that is only possible if Air Transportation is requested at booking. On the website there isn't a statement or an option to request Air Transport. Everything is transported by ground or sea, unless Air transport is specifically requested. Freight Center should state that on the website, as well as stating the amount of time for shipments to be delivered by each mode of transport. To add insult to injury five months later my credit card is charged almost a thousand dollars for incorrect weight. Really, it took five months to tell me my shipment was not the weight I had stated?

started with the internet to get quote on shipping parts from Illinois, was able to get a quote with in a hour, after which Chris followed up after a couple days and worked out the quote to cover two crates instead of one and was still very reasonable. they are very easy to work with.

Suspected Fraudulent Practices – Join the Class Action Effort

I want to share my recent experience with FreightCenter, as it raises serious concerns about their business practices. I believe this company may be engaging in fraudulent behavior, and I’m working to gather evidence for a potential class action lawsuit. If you’ve had similar issues, please read on and consider reaching out to help hold them accountable.

Here’s what happened to me:
I hired FreightCenter to ship a machine to my eBay buyer. Initially, I tried using FedEx Freight directly, but they canceled my pickup because I didn’t have a freight account. Needing to get the shipment to my buyer quickly, I turned to FreightCenter, where their representative quoted me $460. I paid the amount, received a Bill of Lading (BOL), and was told the shipment was scheduled.

On the day of the scheduled pickup, FedEx arrived, confirmed and signed the BOL, and took the shipment. I assumed they were the carrier arranged by FreightCenter. However, when I informed FreightCenter of the pickup, they claimed FedEx wasn’t their partner and that the actual carrier had rescheduled—something they never informed me about.

I was then told FedEx would bill FreightCenter, and I’d be responsible for the price difference. Weeks later, I was hit with a $650 surcharge, bringing the total to $1,110. When I requested proof of the charges from FedEx (such as an invoice or receipt), FreightCenter refused, claiming it was “not for public.” Suspicious, I called FedEx directly and learned the total charge was actually $658.83, far less than FreightCenter’s claim.

When I confronted FreightCenter with this information, their story kept changing. First, they claimed the $460 was a cancellation fee, and $650 was on top of that. Then they said the cancelled service wasn’t billed at all, it was pure FedEx Charge. Later, they said they had to mark up invoices to stay in business—nearly a 50% markup in this case. Despite my requests, they refused to provide any documentation proving the legitimacy of their charges. And when I asked how I’m supposed to trust their charges if they won’t show me the invoice, and Rebecca, the customer service supervisor said, “We’re a business; we don’t charge what we’re not supposed to, you can trust us.”

Now, they’re threatening to send me to collections if I don’t pay. Based on the evidence, it’s clear FreightCenter may be inflating charges, refusing to provide transparency, and preying on customers who don’t have the resources to fight back. I am going to file complaint with state attorney and FTC. Possibly go to a small claim court.

If you’ve experienced similar issues with FreightCenter—such as inflated charges, lack of transparency, or unfair billing practices—I urge you to share your story. We are exploring the possibility of a class action lawsuit to stop these practices and hold the company accountable.

Please contact me at freightdisputehelp@ gmail.
com. Together, we can take action and protect future customers from this behavior.

Abe has the patience of a saint. He was so professional and helpful. I can't say enough about how he much attention he pays to making sure I understand all aspects of the shipping. His knowledge of the shipping trade is incredible. I will always ask for Abe to coordinate my shipments and I hope to continue my relationship with Freight Center because of the service he has provided. He really takes pride in his work.

Our rep joe Gillen is truly amazing. He is prompt, accurate and a pleasure to work with. Freight Center has been the best company to work with to move our freight across the country.

Jezzriel Dirr, gave me all the info that I needed about the freight that I needed to get shipped out. And what the price would be. The freight was picked up on time and delivered on time. Keep me inform though the whole time.

We have been very happy with our first experience working with FreightCenter and with our rep, Frederick Dean; and the cost of shipping through their service was less than half of what it would have been via UPS or Fedex.

We needed to ship some boxes from California to our daughter in Wisconsin. Knowing nothing about freight shipping, I searched Google and FreightCenter came up; I called and without delay was put through to our rep, Fred. He advised us through the whole process, including educating us on pallet sizes and that we could probably get one for free from a local store (he was right.) He also talked us through how to calculate the total weight with just regular household scales; and the importance of staying within the dimensions and weight on the booking form so that the rate did not have to be recalculated by the shippers when we delivered the pallet to the depot. During the time we were planning (and adding more bits and pieces to the shipment) he reworked our shipping quote at least three times, always with great efficiency and professionalism. Thank you Fred!

Carmen is the best! Always kind & helps with whatever assistance I need.

I wish I had read the reviews before booking a shipment through them.
Instead of having my shipment picked up on the same day or the day after placing the order, they only sent a pickup request five days later!
When I followed up to see what was going on, they sent me tracking information for someone else’s shipment, assuring me that everything was under control. It took several emails and calls for them to finally realize that something was wrong.

Unless you don’t care when your shipment gets delivered, I strongly suggest using a different platform.

lowball scam. I gave freightcenter.com complete and exact information on my shipment. They quoted me a price. After I put the wheels in motion they raised the price by 40% claiming changed freight class even though they had they exact weight and measurements before the original quote was given. I was given a 125 code on my original code and they tried to raise it to an 85 code. Actually it's 7.35lb/cu ft so it is a 125 code! Scam. Plan on paying 40% more than the online quote. REPLY TO FREIGHT CENTERS RESPONSE: Your service rep incorrectly changed the classification, there is an exact formula and I hope you know that. Your website defaults to business address with no way for the user to change it to residential. So essentially, many, if not all, you our quotes are inaccurate as a result

WARNING WARNING WARNING DO NOT I REPEAT DO NOT USE THIS BROKER T-FORCE THE COMPANY THAT WAS RESPONSIBLE FOR TRANSPORTING MY DELIVERY APPARENTLY HAS DRIVERS THAT DO NOT KNOW HOW TO USE A MAP GOOGLE MAPS CHARGE ME $300 MORE TO DELIVER TO A HOUSE THAT I ALREADY PAID EXTRA FOR ADDRESS WAS VERIFIED BY FREIGHT CENTER BEFORE ANYTHING WAS EVEN INITIALLY PROCESSED RESPONDED TO ME THAT IT WAS DRIVER ERROR BUT YET STILL CHARGED ME AN ADDITIONAL $300. I HAD TO FILE WITH MY CREDIT CARD COMPANY THEY REPLY WITH THEIR 18-PAGE CONTRACT THAT YOU SIGNED THAT APPARENTLY ALLOWED THEM TO COMMIT FRAUD. BEWARE BEWARE. MY CREDIT CARD COMPANY SIDES WITH ME SO DO YOURSELF A FAVOR ONLY DO CONTACT VIA EMAIL WITH THEIR B******* EXPLANATIONS TO PROVIDE WITH YOUR CREDIT CARD COMPANY SCAM SCAM SCAM.