FreightCenter Opiniões 

The representative, Sergio and Abe on Sergio's day off went over and above to make sure my shipment was a go for a short delivery window. The shipment was not only delivered on the day required but was also 8 hours early.

Don't trust this company they go and for any reason don't pick item they will charge like in my case three times each time they charge $250 without letting you know, really bad communication, NO RESPECT to customers

They blatantly lied and GUARANTEED over the phone to me that the pick up would be within 48 hours (which was critical for me due to travel plans). Then when I received their email, they stated there was no guarantee.

Furthermore, in my interactions with them it was evident that they are well versed in clients disputing the charge with their credit card. They are a crooked business.

The worst company to deal with. Will tell you what you want to hear but do what they want. All the way from the agents to the accounting manager to the lead accountant up to the nasty heinous woman tha runs it all! They are all liars and stealing. When I point this out they told me to be quiet.

completely incompetent employees are working, they cannot solve a trivial issue, I called them several times to resolve the issue for a refund, because the transport company refused to pick up the pallets three times, provided that the correct dimensions and weight of the pallets were indicated and there were also attached photos.

And at the same time, they also withheld $ 260 from us for the fact that the driver came from Roadrunner Transportation three times and refused to pick up the pallets, although they did not like the first time, our supplier repacked it again and they also did not like it, unjustified reasons for service failure and at the same time still withhold some additional commissions for which We don't have to pay!

Saia Trucking on their pro # 1079527210-5 it stated call 24 hours in advance regarding delivery. I did not receive this call and had to unload the truck by myself. I would not recommend this company for any shipping as they are unreliable

Not a good experience. I called on Sept. 24 and scheduled items to be picked up and delivered, talked to my rep. yesterday, he could not figure out what he was doing. Called to cancel today Oct.3 of course I had to leave a message. Now they want to charge me 20% for cancelling! If you have time to sit and wait, use them. If you want your product ASAP , use another company.

They are frauds they never delivered our shipment and we lost a multi million dollar deal

I highly recommend Christopher Holder from FreightCenter.com. I needed to move my home workshop from the garage of my condo in NJ to my garage in Hawaii. It would be a residential to residential ground floor move. I had never needed to ship anything by freight before and didn’t know how to begin. I first looked at companies that drop a cube at your home for self loading and then return a few days later to retrieve it. Living in a condo with strict HOA rules meant I had no place to drop a cube for days and I had no way to load a pod using my ceiling mounted hoist on machines weighing as much as 1,000 lbs each. Not all cube companies provide service to Hawaii and those that did had a weight limit smaller than what I needed and would require multiple cubes. I also wasn’t sure how to secure heavy, odd shaped items in a moving cube. I also tried to get moving and rigging companies in NJ to quote loading a pod in NJ and contacted Hawaii moving and rigging companies to unload the pod at the final destination in Hawaii. Those inquires didn’t result in any firm quotes. I also looked for online quotes at many different freight companies and found that Freightcenter.com used a very powerful and easy to use calculator to get insight on dealing with moving freight. I decided that I could get some pallets and build my own crates that could safely protect my equipment or buy ready-made crates online and customize the inside. I used the Freightcenter.com calculator to determine the most cost effective size, weight and shapes of crates I would need to build or buy for my needs. No other company I found could easily and instantly provide residential to residential shipping quotes with lift-gate service. I decided to reach out to Freightcenter.com and was lucky enough to get connected with Christopher Holder. Christopher was so professional, helpful and patient dealing with me and walking me through a process I was totally unfamiliar with. He answered and explained all the confusing things like Bill of Lading, Weight Class and how to properly label my items for shipping, in a manner that even I could understand. I communicated with Christopher by email and phone on almost a daily basis for a few weeks and he helped ease my concerns and always responded immediately to my ridiculous questions. I explained to him that I was months away from needing his services and that didn’t change his professionalism at all. There was always caring professionalism and never any pressure to buy. Other companies I contacted inquiring about various services often told me to call back when I was serious. Months later I reached out again after packing everything up and everything happened as planned. Christopher handled everything just as he said he would. I didn’t have to deal with anyone but him from beginning to end. I was very happy with the cost and the expected pick-up and delivery schedule. On pick-up day everything went as planned and everything arrived as planned. I wish I had moved some household goods using Christopher Holder and Freightcenter.com instead of the moving company we used. I highly recommend Freightcenter.com and especially Christopher Holder.

Our rep Sergio is very helpful and always friendly. He consistently handles our shipments as expected with all necessary paperwork emailed to customers with copies to our company.

My rep, Sergio is the man. Always fast to respond and does what it takes to earn and keep business. We appreciate his hard work.

Estes Express trucking ; failed three times to deliver shipment, no contact call on first try, no show on second try, no show on third try. never a call to alert that delivery was not coming. they did try to reschedule but could not make good on delivery. finally had to go to terminal to pick up shipment. then found out shipment was partially damaged. POOR SERVICE!!!!!

I am 68 years old and I am not a trucking company. I keep getting your ads. Please set it up where I don't get anymore.

Overcharged due to carry/driver error - driver took my pallet without a BILL OF LADEN to a entirely different person/location! Contacted Freight Center and rep told me nothing could be done about the additional charges. I had to pay over $300, otherwise they said they would refuse to redirect my shipment to me. In over 25 years running my own business, I have NEVER had a problem like this. I do know enough that a driver can't take a pallet unless a Bill of Laden is present, so I had to pay over $300 more in charges because a driver did not follow protocol. HORRIBLE experience with Freight Center - I HIGHLY DO NOT RECOMMEND!

Joe is a great person to work with. He is responds to quote request immediately and keeps us informed thought out the deliver process.

Last minute pickup and drop off was needed and they took care of it with no issues. Really appreciated the communication and timing for this project.

My experience with FreightCenter was excellent. Joe Gillen gave me his direct line and went above and beyond. All I had to was ask and Joe took care of everything we needed. This is what good customer service actually looks like. Joe's awesome, give him a raise.

Sergio Arenas was the gentleman who helped me. He was extremely helpful and knowledgeable. He was patience, he listened, and gave good suggestions and information. He followed through with everything he said he would do. I hope you will honor my request and Recognize him for the incredible job he did for me.

Sincerely,
William H. Austin MSgt.(RET)

Freightcenter is known to charge extra money on a shipment, even though it never came from the freight carrier. The reason I am sure? I got an adjusted invoice for an extra $450 and I called the carrier and asked for an inspection certificate. It was never adjusted so Matt and his team are stealing from customers.

If you go through these reviews, you will see many of the praises are fake and the pain points do highlight this as an issue over and over again.

How is this company allowed to scam shippers and get away with it? Never again will I use Freightcenter and I am disputing the charges. Hopefully, the credit card companies stop working with these thieves.

We have been using FreightCenter for over 2 years now (2022-present) and I'm sold on using them as my go to LTL provider. Sergio Arenas has been my rep since day 1 and he has always been very professional, friendly and accommodating. Not only has he helped with simple LTL needs, but he has gone above and beyond on multiple shipments that required timely responses and quick turnarounds. FreightCenter, thank you for unintentionally linking me with Sergio!