FreightCenter Opiniões 

After many uses now, I'm sold on FreightCenter for simplifying what is, to me, a very complicated ecosystem (I am a cosmetic chemist, not a warehouse person or truck driver). The online checkout of freight -- what a brilliant and long overdue idea. But it is my account rep Lashaunda Goines who really makes the process what it is -- stellar. She is an exceptional representative, and FreightCenter should feel lucky to have her.

So what made my experience a 5 star one is because of Hannah who works in customer service. She went above and beyond to help me with my situation. I wish everyone who works in customer service could all be like Hannah …. She genuinely cares about people and and you totally get that feel when you’re working with her. She’s definitely a keeper !!

I have shipped several times with Freight Center and Sergio Arenas has helped me get the best price possible.

I called around a few places before I landed on FreightCenter and I am very happy I did. Sergio walked me through everything I needed to do to get the proper weight and measurements and also checked in with me via e-mail to ensure I was happy with the overall experience.

Thanks guys!

Sergio Arenas is a great customer service representative. He is kind and diligent. He always assists us with clarity and honesty.

Chris Holder did a great job getting my transmission shipped. Very timely and fair price.
Stephen Bromberek

Abe Akinyemi was my contact there. He was one of the most professional and helpful people that I have ever dealt with.

Just tried to get a quote online and it doesn’t work. You’d think that if your entire business model is selling online quotes, you’d figure out how to provide online quotes. What a bunch of clowns.

The reason for the 1 star review is the way the fraudulently charge you additional fees after delivery claiming something changed. I submitted accurate item description, even added additional height and paid the extra for that, have documentation from my rep that everything looked perfect from the multiple pictures I sent her, and they STILL say my class was inaccurate and charged me an additional fee!!! Seeing all these reviews I realize I'm not the only one. I filed a claim with my credit card company and will even file a claim with the BBB. I have multiple emails from my rep stating that everything was done correctly and they come back and overcharge people all the time. But after a month, I never heard back from her.

THEY SCHEDULED DELLIVERY, DELIVERY DATE CAME , WAITED 8 HOURS THEN CALLED ONLY TO FIND OUT THAT THEIR DRIVER DIDN'T SHOW UP AND NOW DELIVERY DATE IS 6 DAYS LATER. SO WHY NOT CALL RIGHT AWAY AND LET ME KNOW. I CHANGED MY SCHEDULE AROUND SO I WOULD BE HERE FOR THE DELIVERY. WAISTED A FULL DAY BECAUSE THEY COULDN'T NOTIFY ME. THIS COMPANY DOESN'T GIVE A CRAP ABOUT THEIR CUSTOMERS.,

We worked on two shipments with Matt Grill from TX-AB. we loved working with him, we got answers to our questions within minutes, and was always so friendly and nice.
definitely a great person to work with.

I had the best experience with the national account manager Monica Escobar. She went above and beyond by getting me the best price. Monica also made sure I received my packages and she really worked hard to make me happy. I will be definitely be working again with Monica!

Great customer service overall

Freight Center has the ability and resources to confirm estimates and services with several shipping companies. The customer service line is easy to use and efficient. The rep I had the PLEASURE to speak with was Lashaunda Goines. She was extremely helpful, sincere and had a great "Can do" attitude. After dealing with reps from other companies that are dry, refuse to apply themselves and contradicting in their responses-Lashaundra was willing and her work ethic is Palpable. I am excited to do business with her and the Freight center again!

I started working with Heidi in January to coordinate this move of my mother’s things. She was wonderful!!! So nice and helpful and a pleasure to work with. Heidi is a true asset to her company.

Deann was also very helpful and gave me wonderful customer service. When she left on vacation Bryson was assigned to my acct and took care of me too.

All the drivers along the way were considerate and one from OR, Ryan, mentioned that when the drivers see a You Crate, they handle it with extra care. The items were my deceased mom’s things that were not worth a lot in monetary value but priceless with memories. I could not get insurance on the crate and that was a little stressful since you were just turning this over to truckers. Thank you all that handle this box of memories! It arrived safe and sound and everything was perfect!!

Thank you EVERYONE who made this shipment successful.

M. Bentley

worst shipping service i have ever received i am 82 years old as was called a liar by the driver and dispatcher involved in my home depot shippment of a generator

So , I had several quotes and back and forth with Desiree ( my REP at FreightCenter) to deliver a large OTR tire (1050lbs) from UT to AR. We needed a lift gate at my pick up only,the the customer would have to drive (75 miles) to the terminal to pick it up on arrival to be given this price , I agreed to this and so did customer. Fast forward I received an additional weight charge email claiming i owed an additional 480lbs ( on top of the 1050lbs i paid for already) plus a liftgate charge( customer picked up at terminal) ? I have reached out to the dispute team today(5/31/24) at freightcenter and so far they are asking me for paperwork, when they sent me the paperwork is all i have plus the BOL ( Debra N My disputes Rep ) said this is not enough ? so i dont know where I stand at moment . I will update this story as it unfolds . i will remove this if it is resolved otherwise i expect to blast this on media.

Failure to pick up on the agreed date(s). Then failed to do so the next day without returning my calls. 2 days I waited!
Do not trust them they'll collect 20% off your cost and say it's in the contract.
Oh, they were on the ball to get my business and crickets!

Deceptive charging practices, first quote is very low $320 then they get back to you saying they made a mistake. Supposedly the manager gives you a deal but over charges you the first time by $198 dollars from the first quote. Charge me $520 total. Then they charge more money $198 extra supposedly because the freight was overweight when it was not without them asking you to approve on your credit card. Do not use them go with coyote freight

Horrible service! Don't waste your time. Booked an automotive transmission shipment on 5-21. Price was raised almost 30% for "door to door" service with a pallet jack. Ok I understand and we continue with the transaction. Pick up was scheduled for 5-22. Driver showed up at the end of the day of 5-23 and would not wait 10 minutes for us to print the BOL. Driver was rude to our shop staff and left. We called on 5-23 at 5pm and explained we will cancel the shipment due to a rude and inpatient driver. I was told by Shana if we cancelled there would be a 20% fee. I explained how upset I was over the fact that the driver was a day late and how rude he was. I was told by Shana a manager would call me on 5-24 to review and to try to get a resolution. No one called. I called today on 5-28 and ironically got Shana back on the phone. No manager available to discuss and no update on a pick up of the automotive transmission. They are still trying to bill me for the 20% even though they can't seem to get a driver here to pick up the automotive transmission, and no managers are available to discuss the issues at hand. Best advise is stay away from this brokerage firm.